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www.cahps.ahrq.gov/teamstepps-program/curriculum/communication/overview/index.html
June 01, 2023 - on
Plan for what might happen
Synthesis by Receiver
Receiver summarizes what was heard
Asks questions
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www.cahps.ahrq.gov/health-literacy/improve/precautions/guide/selfmgmt.html
September 01, 2020 - Tips for Launching a Campaign to Encourage Questions
While encouraging questions is something individual … Different members of your staff can play a role in eliciting questions from patients. … For example:
Schedulers and front desk staff members can remind patients to write down the questions … " from AHRQ's Questions Are the Answer campaign. … Discussion questions could include:
Do we have any patients who have difficulty with self-management
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www.cahps.ahrq.gov/health-literacy/improve/organizational.html
September 01, 2020 - discuss a discharge-planning checklist with every patient who has a scheduled admission, allowing for questions … Organization-10 (HLHO-10) Score
Computed score based on hospital administrator's responses to 10 questions … organization
Health Literate Discharge Score
Computed score based on staff responses to 36 questions
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool2a.docx
January 15, 2016 - Our practice creates an environment that encourages our patients to ask questions (e.g., asking “What … questions do you have?” … instead of “Do you have any questions?”) and get involved with their care. … Questions
15-Make Action Plans
37.
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www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-1.html
September 01, 2020 - discussion that takes full advantage of a provider's expertise while allowing patients to communicate their questions … Ask open-ended questions.
Listen actively to your patient. … Resources https://effectivehealthcare.ahrq.gov/products-tools/education-resources
Other AHRQ Resources
Questions
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
April 01, 2011 - Invite the patient and family to use the white board in the room to write questions or concerns
Ask … open-ended questions to elicit questions and concerns
Use the Be Prepared to Go Home Checklist and Booklet … Nurses reviewed the booklets with patients before discharge to address any remaining questions. … Throughout their hospital stay, nurses encouraged patients to read the booklet and ask questions. … Nursing assistants helped patients write questions in their discharge booklets.
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www.cahps.ahrq.gov/health-literacy/improve/precautions/guide/path.html
September 01, 2020 - Revisit the three key implementation plan questions listed in the Tool 2 section at team meetings, … Consider how the results could help you answer the following questions:
What interesting things did … Your implementation plan should address the following questions:
1. … ensure that your patients understand what they need to do when they get home by encouraging them to ask questions … Ask all your patients "What questions do you have?" during every visit.
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www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/chapter3.html
September 01, 2020 - the interpreter to assess patient understanding through the use of the Teach- Back, Teach Me Three (questions
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
April 01, 2011 - • Invite the patient and family to use the white board in the room to
write questions or concerns … • Ask open-ended questions to elicit questions and concerns
• Use the Be Prepared to Go Home Checklist … Nurses reviewed the booklets with patients
before discharge to address any remaining questions. … Throughout their
hospital stay, nurses encouraged patients to read the booklet and ask questions. … Nursing assistants helped patients write questions in their
discharge booklets.
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www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-7.html
September 01, 2020 - , when appropriate, in shared decisionmaking and when planning care
Encourage patients to ask you questions … Explain that asking questions is a good way to learn about health problems and options for treatment. … Say, "What questions do you have for me today?"
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www.cahps.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
May 01, 2023 - Opportunity to ask questions and review: Handoffs are a good time to have a new pair of eyes evaluate … They should also allow questions that may allow the receiver to clarify key information or to call attention … off-going resident then gives the receiving resident an opportunity to repeat the plan back and ask any questions … Afterwards, consider how you would answer these questions:
What went well in the handoff in this video … received would have further confirmed that the receiver had the needed information and did not have any questions
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www.cahps.ahrq.gov/teamstepps-program/curriculum/mutual/tools/desc.html
July 01, 2023 - conversation would be more beneficial to me because I would feel less embarrassed and would be able to ask questions
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www.cahps.ahrq.gov/teamstepps-program/curriculum/communication/tools/ipass.html
July 01, 2023 - on
Plan for what might happen
S ynthesis by Receiver
Receiver summarizes what was heard
Asks questions
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www.cahps.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.html
July 01, 2023 - Reinforce this information with printed instructions on the dosing schedule and how to get any questions … Scenario Involving Communication
After watching the video, consider how you would answer each of the questions
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www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-2.html
September 01, 2020 - Talk about important unasked questions. … Your patient may not know the appropriate questions to ask or may be hesitant to ask. … You should anticipate critical unasked questions and suggest discussing them. … Ask if he or she is ready to make a decision or if they have any additional questions. … "What additional questions do you have for me to help you make your decision?"
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www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
December 01, 2022 - environment where patients feel comfortable discussing their health care concerns (e.g., showing interest in questions … Those items were revised slightly in 2012 to align the questions and placement instructions with the … The Health Literacy Item Set for the Clinician & Group Survey (CG-CAHPS) 3.0 includes some questions … The remaining questions from the Cultural Competence Item Set are not recommended for use with the 3.0
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_3_Physician_HO_508.pdf
January 01, 2010 - This process will include at least one meeting to discuss
concerns and questions with the patient, family
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_3_Physician_HO_508.docx
January 01, 2010 - This process will include at least one meeting to discuss concerns and questions with the patient, family
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www.cahps.ahrq.gov/health-literacy/professional-training/shared-decision/index.html
March 01, 2023 - AHRQ also provides a series of questions to assess your readiness for the use of the SHARE Approach … Preventive Services Task Force Patient and Clinician Resources
Patient Question Builder
Questions
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www.cahps.ahrq.gov/health-literacy/improve/precautions/guide/index.html
September 01, 2020 - Effectively
Tool 13: Welcome Patients Patient Self-Management & Empowerment
Tool 14: Encourage Questions