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www.ahrq.gov/sites/default/files/publications/files/pharmtrain.pdf
January 01, 2010 - Seldom ask questions
Questions are basic in nature
Difficulty explaining medical concerns or
how to … Slide 17
What questions do you have? … Effectively solicit questions
5. … Effectively Solicit Questions
Don’t say:
Do you have any questions?
Any questions? … or
• “Any questions?”
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www.ahrq.gov/sites/default/files/publications2/files/pharmtrain.pdf
January 01, 2010 - Seldom ask questions
Questions are basic in nature
Difficulty explaining medical concerns or
how to … Slide 17
What questions do you have? … Effectively solicit questions
5. … Effectively Solicit Questions
Don’t say:
Do you have any questions?
Any questions? … or
• “Any questions?”
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/pharmtrain.pdf
January 01, 2010 - Seldom ask questions
Questions are basic in nature
Difficulty explaining medical concerns or
how to … Slide 17
What questions do you have? … Effectively solicit questions
5. … Effectively Solicit Questions
Don’t say:
Do you have any questions?
Any questions? … or
• “Any questions?”
-
www.ahrq.gov/health-literacy/improve/precautions/tool2a.html
April 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … (e.g., asking, “What questions do you have?” … instead of, “Do you have any questions?”) and get involved with their care. … Our practice welcome questions about healthcare costs.
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www.ahrq.gov/health-literacy/improve/precautions/tool3d.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … When they ask questions.
When they describe in their own words what they learned.
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www.ahrq.gov/health-literacy/improve/precautions/tool20.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … Practice Experiences
"I was surprised that patients were overwhelmingly receptive to questions like … about this tool from the Health Literacy Patient Feedback Questions .
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www.ahrq.gov/health-literacy/improve/pharmacy/guide/practice.html
September 01, 2020 - Be sure to use clear and simple language, ask open-ended questions, and use the teach-back mechanism. … Questions You May Have About Your Medicines
Do I have to take more pills? Will this cost me more? … Be sure to use clear and simple language, ask open-ended questions, and use the teach-back mechanism.
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www.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/strategies.html
September 01, 2020 - Have problems asking questions or explaining their concerns. … Encourage questions.
Use patient-friendly educational materials.
Source: 1) Weiss BD. … Encourage Questions & Interaction
Do Ask:
What questions do you have? … Don't Ask:
Do you have any questions?
Questions?
Source: Kripalani, Jacobson (2007). … Slide 25
Wrap Up
Build on existing trust:
Encourage dialogue and questions.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
April 01, 2011 - Ask open-ended questions to elicit the patient and family’s questions and concerns. … “Please ask if you have any questions or tell us any concerns you have.”
… Make sure to ask if they have any other questions or concerns that are not listed. … Do not ask yes or no questions like “Do you understand?” or “Do you have any questions?” … Patient is unable to read, write, or articulate questions or concerns.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/practice.pdf
October 24, 2007 - Be sure to use clear and simple language, ask open-ended questions, and use the
teach-back mechanism … Questions you may have about your medicines:
Do I have to take more pills? Will this cost me more? … Be sure to use clear and simple language, ask open-ended questions, and use the
teach-back mechanism
-
www.ahrq.gov/sites/default/files/publications/files/practice.pdf
October 24, 2007 - Be sure to use clear and simple language, ask open-ended questions, and use the
teach-back mechanism … Questions you may have about your medicines:
Do I have to take more pills? Will this cost me more? … Be sure to use clear and simple language, ask open-ended questions, and use the
teach-back mechanism
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
May 22, 2013 - support
– Worried about their ability to take care of themselves
or the patient
– Hesitant to ask questions … May prioritize functioning and quality of life
(e.g., activities and diet)
• May not know all the questions … patient
– Let the patient and family know that they can use the
white board in the room to write questions … be sure you explained
things well
• Tips for teach back:
– Start slowly
– Do not ask yes or no questions … • For questions or more information
– [Insert name, phone number, and email]
32 Strategy 4: IDEAL
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/health-literacy-education-presentation-tool-3a.pdf
January 01, 2019 - Encourage Questions
• Let patients know you expect questions.
o “What questions do you have?” … (NOT “Do you have any
questions?”) … You have to let patients know that you expect questions. … Using open-ended questions, like, “What questions do you have?” … signals that you have time and are interested in their questions.
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www.ahrq.gov/health-literacy/improve/pharmacy/guide/strategies.html
September 01, 2020 - Seldom asks questions.
Questions are basic in nature. … Effectively solicit questions. … Slide 25
Effectively Solicit Questions
This slide lists examples of how to solicit questions. … Don't say, "Do you have any questions?" or "Any questions?" … Slide 28
What questions do you have?
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www.ahrq.gov/health-literacy/professional-training/shared-decision/tools/index.html
February 01, 2021 - Know Your Options Poster ( PDF , 317 KB)
The "Know Your Options" poster highlights three must-ask questions … Frequently asked questions related to the workshop.
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www.ahrq.gov/teamstepps-program/curriculum/team/teach/index.html
August 01, 2023 - The group time can be used to answer questions or on nondidactic group exercises or discussions.
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www.ahrq.gov/health-literacy/improve/precautions/tool23.html
February 01, 2024 - For example:
Check-in staff can say, "We encourage you to ask questions about costs so that you … Have check-out staff ask, "Have you had all your questions about costs answered?" … Professionals can send questions on behalf of patients to profesional@medicarerights.org . … Go to the appendix for suggestions for survey questions . … about this tool from the Health Literacy Patient Feedback Questions .
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www.ahrq.gov/health-literacy/improve/precautions/guide/spoken.html
September 01, 2020 - Questions can include:
How well do you speak English? Very well, well, not well, not at all?
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www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/health-literacy-education-presentation-tool-3a.pptx
January 01, 2019 - Let patients know you expect questions. … “What questions do you have?” (NOT “Do you have any questions?”) … Use body language to invite questions. … You have to let patients know that you expect questions. … Using open-ended questions, like, “What questions do you have?”
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www.ahrq.gov/health-literacy/improve/precautions/tool8.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … When reviewing each medicine, ask questions like:
"When do you take this medicine?" … Note: remove any questions from the Medicine Review Form relating to measures that you do not want to … about this tool from the Health Literacy Patient Feedback Questions .