-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback_webinar_slides.pdf
November 08, 2016 - • Ask open ended questions &
use plain language
19
Using Plain Language
20
High blood … payments
- Public and private performance measures
- Patient satisfaction scores
27
28
Questions
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/AreYouUsingTeachBack.pdf
October 20, 2016 - understand how our practice is doing in implementing and using teach-back, please
answer this short set of questions … Answering the questions is anonymous and not being used to
judge individual performance.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback-module-accessible.pdf
January 01, 2013 - Do you
have any questions?”
Patient’s Mother Speaking:
“No.” … I want to make sure I am being
clear and to answer any questions you may have. … If you ask patients whether they have any questions, they will often say they don’t, even if they
don … Info Point 6: Encourage questions. You might say “We discussed a lot of information. … I want to make sure I
am being clear and to answer any questions you may have.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback-module.pdf
January 01, 2013 - Do you have any
questions?”
Patient’s Mother Speaking:
“No.” … I want to make
sure I am being clear and to answer any questions you may have. … If you ask patients whether they have any questions, they will often say they don’t, even if they
don … I want to make
sure I am being clear and to answer any questions you may have. … No Do you have any questions?
Yes I want to make sure we are on the same page.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/static_teach-back_module.pdf
January 01, 2013 - Do you have any
questions?”
Patient’s Mother Speaking:
“No.” … I want to make
sure I am being clear and to answer any questions you may have. … If you ask patients whether they have any questions, they will often say they don’t, even if they
don … I want to make
sure I am being clear and to answer any questions you may have. … No Do you have any questions?
Yes I want to make sure we are on the same page.
-
www.ahrq.gov/health-literacy/improve/precautions/tool5b.html
March 01, 2024 - Health Literacy Universal Precautions Toolkit, 3rd Edition
Teach-Back Questions for Informed Consent … for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
-
www.ahrq.gov/sites/default/files/wysiwyg/sdm/share-approach/share-teachback-guide.pdf
October 09, 2024 - .
☐ Ask open-ended questions that start with “what” or “how,” and avoid questions that
result in “yes … for understanding after main points, and repeat these points throughout the
visit.
3
Teach-back questions … How to promote a teach-back
environment
Besides asking questions, you can promote teach-back in other … teach-back technique with your patients
What To Say
How To Say It
When To Use Teach-Back
Teach-back questions
-
www.ahrq.gov/health-literacy/improve/precautions/tool5a.html
May 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_full.pdf
September 15, 2016 - Encourage team members to use teach-back and allow them to ask questions about the method
and its use … patients and families about the importance of teach-back and why it is being used, and answer any
questions … This short (four questions) survey can be given to all
members of the practice (clinicians and staff
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/PatientsGuideToTeachBack.pdf
October 20, 2016 - § A chance for you or your family to
ask questions during your visit.
-
www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-teach-back-inpatient-medical-guide.pdf
August 31, 2023 - Discussion Questions
1. … The
interpreter allows the patient and family to listen and ask questions without concerns about
misinterpretation … There was ample
time for both the patient and the family member (patient’s daughter) to ask questions … Inpatient Medical Unit
Video Objective
TeamSTEPPS Tool or Concept
Brief Video Description
Discussion Questions
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-quickstart-final508.pdf
April 04, 2018 - Engaging Patients and Families
6 Evaluate your progress
Evaluate effectiveness
� How many followup questions
-
www.ahrq.gov/patient-safety/reports/engage/interventions/teachback-mod.html
April 01, 2017 - Do you have any questions?"
Patient's Mother Speaking: "No." … I want to make sure I am being clear and to answer any questions you may have. … If you ask patients whether they have any questions, they will often say they don’t, even if they don … I want to make sure I am being clear and to answer any questions you may have . … No
Do you have any questions?
No
I want to make sure we are on the same page.
-
www.ahrq.gov/patient-safety/reports/engage/interventions/teachback-slides.html
May 01, 2017 - Ask open ended questions & use plain language. … Slide 27: Questions?
Questions?
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_brochure.pdf
September 15, 2016 - Encourage team members to use teach-back and allow them
to ask questions about the method and its use … patients and families about the
importance of teach-back and why it is being used, and answer
any questions … This short (four questions) survey can be given to
all members of the practice (clinicians and staff
-
www.ahrq.gov/teamstepps-program/resources/additional/cus-teachback.html
August 01, 2023 - The Facilitator Guide (PDF, 192 KB) provides questions for discussion after watching the video.
-
www.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/pdsa-worksheet.pdf
March 01, 2024 - Questions for Communicate Clearly: Tool #4
Questions for Use the Teach-Back Method: Tool #5
Questions … for Follow Up with Patients: Tool #6
Questions for Be Easy to Reach: Tool #7
Questions for Conduct … Brown Bag Medicine Reviews: Tool #8
Questions for Address Language Differences: Tool #9
Questions … : Tool #11
Questions for Use Health Education Material Effectively: Tool #12
Questions for Welcome … Patients: Tool #13
Questions for Encourage Questions: Tool #14
Questions for Make Action Plans: Tool
-
www.ahrq.gov/health-literacy/improve/precautions/tool3e.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Did they encourage questions using an open-ended phrase (e.g., "What questions do you have?" … Did they encourage questions using an open-ended phrase (e.g., "I just gave you a lot of information. … What questions do you have?" or "What would you like to go over or hear more about?")?
-
www.ahrq.gov/health-literacy/improve/precautions/tool4a.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … Use open-ended questions to invite participation.
Ask, “What questions do you have?”