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talkingquality.ahrq.gov/health-literacy/improve/precautions/tool5.html
February 01, 2024 - Plan how you will ask non-shaming questions. … Do not ask questions that can be answered with a "yes" or "no." "Do you understand?" … are NOT teach-back questions. … You can use the teach-back questions that were developed as part of AHRQ's Making Informed Consent and … about this tool from the Health Literacy Patient Feedback Questions .
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-teach-back-inpatient-medical-guide.pdf
August 31, 2023 - Discussion Questions
1. … The
interpreter allows the patient and family to listen and ask questions without concerns about
misinterpretation … There was ample
time for both the patient and the family member (patient’s daughter) to ask questions … Inpatient Medical Unit
Video Objective
TeamSTEPPS Tool or Concept
Brief Video Description
Discussion Questions
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talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-6.html
September 01, 2020 - .
___ Ask open-ended questions that start with "what" or "how" and avoid questions that result in "yes … Teach-back questions for shared decisionmaking
Try these examples with your patients
"We talked about … Promote a teach-back environment
Besides asking questions, there are other ways to promote teach-back
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-quickstart-final508.pdf
April 04, 2018 - Engaging Patients and Families
6 Evaluate your progress
Evaluate effectiveness
� How many followup questions
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talkingquality.ahrq.gov/teamstepps-program/resources/additional/cus-teachback.html
August 01, 2023 - The Facilitator Guide (PDF, 192 KB) provides questions for discussion after watching the video.
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talkingquality.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
September 01, 2020 - Before asking patients if they agree to a telehealth visit
Ask patients if they have questions. … You could say, “We covered so much information, I’m sure you have questions. … Avoid asking questions that will elicit yes and no answers, such as, "Do you have any questions?"
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talkingquality.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
September 01, 2020 - I didn't ask all the right questions. … But I still had lots of questions. … Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying to anticipate questions. … What other questions do you have?
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - I didn’t ask all the right questions. … But I still had lots of questions. … • Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying
to anticipate questions. … What other questions do you have?
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-appc-final508.pdf
April 13, 2018 - Provide enough time to
answer questions and discuss any concerns.
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talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
September 01, 2020 - Ask open-ended questions that start with "what" or "how," and avoid questions that result in "yes" and … For example, say, "What questions do you have today?" … instead of "Do you have any questions today?" … Questions—such as, "What do you think caused the problem?" … In some cultures, it is not polite to ask questions.
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talkingquality.ahrq.gov/health-literacy/improve/precautions/tool3.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … Refer to the Questions for Discussion and Moderator's Guide for guidance on running the session.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.docx
January 01, 2010 - This process will include at least one meeting to discuss concerns and questions with the patient, family … Invite the patient and family to use the white board in their room to write questions or concerns
Ask … open-ended questions to elicit questions and concerns. … Make sure to ask if they have questions or concerns other than those listed. … Discussed family questions
Reviewed discharge instructions as needed
Used Teach Back
Offered to
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdf
January 01, 2010 - This process will include at least one meeting to discuss
concerns and questions with the patient, family … • Ask open-ended questions to elicit questions
and concerns … Let the patient and family know that they can
use the white board in the room to write
questions … Make sure to
ask if they have questions or concerns other
than those listed. … Discussed family
questions
Reviewed discharge
instructions as needed
Used Teach Back
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
April 01, 2018 - at the end of the visit, ‘door
knob questions.’ … You can
ask more specific questions.” … Frequently Asked Questions
A Frequently Asked Questions (FAQ) web page has been established to aid primary … Provide enough time to answer questions and discuss any
concerns. … Provide enough time to
answer questions and discuss any concerns.
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talkingquality.ahrq.gov/teamstepps-program/curriculum/team/teach/index.html
August 01, 2023 - The group time can be used to answer questions or on nondidactic group exercises or discussions.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
April 01, 2011 - Ask open-ended questions to elicit the patient and family’s questions and concerns. … “Please ask if you have any questions or tell us any concerns you have.”
… Make sure to ask if they have any other questions or concerns that are not listed. … Do not ask yes or no questions like “Do you understand?” or “Do you have any questions?” … Patient is unable to read, write, or articulate questions or concerns.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
May 22, 2013 - support
– Worried about their ability to take care of themselves
or the patient
– Hesitant to ask questions … May prioritize functioning and quality of life
(e.g., activities and diet)
• May not know all the questions … patient
– Let the patient and family know that they can use the
white board in the room to write questions … be sure you explained
things well
• Tips for teach back:
– Start slowly
– Do not ask yes or no questions … • For questions or more information
– [Insert name, phone number, and email]
32 Strategy 4: IDEAL
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talkingquality.ahrq.gov/teamstepps-program/curriculum/situation/teach/index.html
August 01, 2023 - The group time can be used to answer questions or on nondidactic group exercises or discussions.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule7.pptx
November 02, 2018 - When you teach, you should discuss these same questions with your participants after they have viewed … When you teach, discuss these questions with your participants
Module 7: Putting It All Together
‹# … When you teach, facilitate a discussion of these same questions with your participants. … Select here to download and print the TeamSTEPPS Implementation Worksheet and answer the questions. … If you have questions, remember to select the question button to ask via email.
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talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/tools/index.html
February 01, 2021 - Know Your Options Poster ( PDF , 317 KB)
The "Know Your Options" poster highlights three must-ask questions … Frequently asked questions related to the workshop.