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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback_webinar_slides.pdf
November 08, 2016 - • Ask open ended questions &
use plain language
19
Using Plain Language
20
High blood … payments
- Public and private performance measures
- Patient satisfaction scores
27
28
Questions
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/AreYouUsingTeachBack.pdf
October 20, 2016 - understand how our practice is doing in implementing and using teach-back, please
answer this short set of questions … Answering the questions is anonymous and not being used to
judge individual performance.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/static_teach-back_module.pdf
January 01, 2013 - Do you have any
questions?”
Patient’s Mother Speaking:
“No.” … I want to make
sure I am being clear and to answer any questions you may have. … If you ask patients whether they have any questions, they will often say they don’t, even if they
don … I want to make
sure I am being clear and to answer any questions you may have. … No Do you have any questions?
Yes I want to make sure we are on the same page.
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preventiveservices.ahrq.gov/health-literacy/improve/precautions/tool5.html
February 01, 2024 - Plan how you will ask non-shaming questions. … Do not ask questions that can be answered with a "yes" or "no." "Do you understand?" … are NOT teach-back questions. … You can use the teach-back questions that were developed as part of AHRQ's Making Informed Consent and … about this tool from the Health Literacy Patient Feedback Questions .
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_full.pdf
September 15, 2016 - Encourage team members to use teach-back and allow them to ask questions about the method
and its use … patients and families about the importance of teach-back and why it is being used, and answer any
questions … This short (four questions) survey can be given to all
members of the practice (clinicians and staff
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/PatientsGuideToTeachBack.pdf
October 20, 2016 - § A chance for you or your family to
ask questions during your visit.
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preventiveservices.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-6.html
September 01, 2020 - .
___ Ask open-ended questions that start with "what" or "how" and avoid questions that result in "yes … Teach-back questions for shared decisionmaking
Try these examples with your patients
"We talked about … Promote a teach-back environment
Besides asking questions, there are other ways to promote teach-back
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back_quickstart_brochure.pdf
September 15, 2016 - Encourage team members to use teach-back and allow them
to ask questions about the method and its use … patients and families about the
importance of teach-back and why it is being used, and answer
any questions … This short (four questions) survey can be given to
all members of the practice (clinicians and staff
-
preventiveservices.ahrq.gov/teamstepps-program/resources/additional/cus-teachback.html
August 01, 2023 - The Facilitator Guide (PDF, 192 KB) provides questions for discussion after watching the video.
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preventiveservices.ahrq.gov/health-literacy/improve/precautions/tool2b.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
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preventiveservices.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
September 01, 2020 - Before asking patients if they agree to a telehealth visit
Ask patients if they have questions. … You could say, “We covered so much information, I’m sure you have questions. … Avoid asking questions that will elicit yes and no answers, such as, "Do you have any questions?"
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preventiveservices.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
September 01, 2020 - I didn't ask all the right questions. … But I still had lots of questions. … Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying to anticipate questions. … What other questions do you have?
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - I didn’t ask all the right questions. … But I still had lots of questions. … • Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying
to anticipate questions. … What other questions do you have?
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preventiveservices.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
September 01, 2020 - Ask open-ended questions that start with "what" or "how," and avoid questions that result in "yes" and … For example, say, "What questions do you have today?" … instead of "Do you have any questions today?" … Questions—such as, "What do you think caused the problem?" … In some cultures, it is not polite to ask questions.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdf
January 01, 2010 - This process will include at least one meeting to discuss
concerns and questions with the patient, family … • Ask open-ended questions to elicit questions
and concerns … Let the patient and family know that they can
use the white board in the room to write
questions … Make sure to
ask if they have questions or concerns other
than those listed. … Discussed family
questions
Reviewed discharge
instructions as needed
Used Teach Back
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
May 22, 2013 - support
– Worried about their ability to take care of themselves
or the patient
– Hesitant to ask questions … May prioritize functioning and quality of life
(e.g., activities and diet)
• May not know all the questions … patient
– Let the patient and family know that they can use the
white board in the room to write questions … be sure you explained
things well
• Tips for teach back:
– Start slowly
– Do not ask yes or no questions … • For questions or more information
– [Insert name, phone number, and email]
32 Strategy 4: IDEAL
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preventiveservices.ahrq.gov/health-literacy/improve/precautions/toolkit.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … #12
Welcome Patients:: Tool #13 Tools to Improve Self-Management and Empowerment
Encourage Questions
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preventiveservices.ahrq.gov/teamstepps-program/curriculum/situation/teach/index.html
August 01, 2023 - The group time can be used to answer questions or on nondidactic group exercises or discussions.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pdf
May 24, 2013 - Welcome the patient and family and acknowledge their
expertise
– React positively when people ask questions … continued)
• Ask about and listen to the patient and family’s needs
and concerns:
– Use open-ended questions … be sure you
explained things well
• Tips for teach back:
– Start slowly
– Do not ask yes or no questions … calling attention to any
issue they raise and do not act annoyed
• Invite them to continue asking questions … • For questions or more information
– [Insert name, phone number, and email]
27 Strategy 2: Communicating
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
July 23, 2010 - Questions are welcome at any time.
2
Strategy 2: Communicating to Improve Quality Training (Tool 6) … For example, ask “What questions do you have?” instead of “Do you have any questions?” … Ask your supervisor or colleague to give you feedback
Do not ask yes/no questions like “Do you understand … or “Do you have any questions?” … For questions or more information
[Insert name, phone number, and email]
27
Strategy 2: Communicating