-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pdf
May 24, 2013 - Welcome the patient and family and acknowledge their
expertise
– React positively when people ask questions … continued)
• Ask about and listen to the patient and family’s needs
and concerns:
– Use open-ended questions … be sure you
explained things well
• Tips for teach back:
– Start slowly
– Do not ask yes or no questions … calling attention to any
issue they raise and do not act annoyed
• Invite them to continue asking questions … • For questions or more information
– [Insert name, phone number, and email]
27 Strategy 2: Communicating
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool15.html
April 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … about this tool from the Health Literacy Patient Feedback Questions .
-
ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/mutual/teach/two-day.html
February 01, 2024 - Support Discussion," if time allows, ask the groups in your class to take 5 minutes to discuss the three questions … Share the scenario on this slide and ask class members to respond to the three questions. … Note that the first challenge should be in the form of a question, because questions are less confrontational … conversation would be more beneficial to me because I would feel less embarrassed and would be able to ask questions
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool2a.html
April 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … (e.g., asking, “What questions do you have?” … instead of, “Do you have any questions?”) and get involved with their care. … Our practice welcome questions about healthcare costs.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/primary-care-health-literacy-assessment.pdf
March 01, 2024 - questions do you
have?” … Questions for Communicate Clearly: Tool #4
Questions for Use the Teach-Back Method: Tool #5
Questions … for Follow Up with Patients: Tool #6
Questions for Be Easy to Reach: Tool #7
Questions for Conduct … Brown Bag Medicine Reviews: Tool #8
Questions for Address Language Differences: Tool #9
Questions … Patients: Tool #13
Questions for Encourage Questions: Tool #14
Questions for Make Action Plans: Tool
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool23.html
February 01, 2024 - Action
Create a culture that welcomes patients' questions and concerns about the costs of their care … Have check-out staff ask, "Have you had all your questions about costs answered?" … Professionals can send questions on behalf of patients to profesional@medicarerights.org . … Go to the appendix for suggestions for survey questions . … about this tool from the Health Literacy Patient Feedback Questions .
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool8b.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
July 23, 2010 - Questions are welcome at any time.
2
Strategy 2: Communicating to Improve Quality Training (Tool 6) … For example, ask “What questions do you have?” instead of “Do you have any questions?” … Ask your supervisor or colleague to give you feedback
Do not ask yes/no questions like “Do you understand … or “Do you have any questions?” … For questions or more information
[Insert name, phone number, and email]
27
Strategy 2: Communicating
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool1.html
April 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
-
ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/communication/teach/two-day.html
December 01, 2023 - finish the discussion of communication by asking the groups to return to the Worksheet and answer the questions
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool8.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … When reviewing each medicine, ask questions like:
"When do you take this medicine?" … Note: remove any questions from the Medicine Review Form relating to measures that you do not want to … about this tool from the Health Literacy Patient Feedback Questions .
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool3d.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … When they ask questions.
When they describe in their own words what they learned.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/assessment-quiz.pdf
March 01, 2024 - Questions for Communicate Clearly: Tool #4
Questions for Use the Teach-Back Method: Tool #5
Questions … for Follow Up with Patients: Tool #6
Questions for Be Easy to Reach: Tool #7
Questions for Conduct … Brown Bag Medicine Reviews: Tool #8
Questions for Address Language Differences: Tool #9
Questions … : Tool #11
Questions for Use Health Education Material Effectively: Tool #12
Questions for Welcome … Patients: Tool #13
Questions for Encourage Questions: Tool #14
Questions for Make Action Plans: Tool
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool19.html
April 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … For example, you can ask one of these questions:
"Have you ever been unable to get medicine when you … about this tool from the Health Literacy Patient Feedback Questions .
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool20.html
February 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … Practice Experiences
"I was surprised that patients were overwhelmingly receptive to questions like … about this tool from the Health Literacy Patient Feedback Questions .
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool16.html
April 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions … Encourage patients to talk with their pharmacist if they have questions or concerns about what they received … about this tool from the Health Literacy Patient Feedback Questions .
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule7.pptx
November 02, 2018 - When you teach, you should discuss these same questions with your participants after they have viewed … When you teach, discuss these questions with your participants
Module 7: Putting It All Together
‹# … When you teach, facilitate a discussion of these same questions with your participants. … Select here to download and print the TeamSTEPPS Implementation Worksheet and answer the questions. … If you have questions, remember to select the question button to ask via email.
-
ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/team/implement/teach-change.html
February 01, 2024 - Leaders must create a compelling vision that answers the questions, “What do we want to achieve?” … As you discuss this topic, be prepared to answer questions about what to do if some or all of senior … Be sure to allow participants to ask the person sharing the story any questions. … You should also ask questions or highlight key points, if appropriate.
Step 2.
-
ce.effectivehealthcare.ahrq.gov/funding/policies/informedconsent/ictoolkit2.html
December 01, 2018 - Allow the potential research subject to consult the document when answering the questions. … Ask open-ended questions such as the following:
Goal of the Research and Protocol
"Tell me in your … Ask the potential research subjects what questions they still have. … Avoid yes or no questions such as, "Do you have any questions?" and "Do you understand?" … Ask instead, "What questions do you still have?" and "What would you like to hear more about?"
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/toolkit.html
April 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions