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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
cahps.ahrq.gov/health-literacy/improve/precautions/tool5.html
February 01, 2024 - Plan how you will ask non-shaming questions. … Do not ask questions that can be answered with a "yes" or "no." "Do you understand?" … are NOT teach-back questions. … You can use the teach-back questions that were developed as part of AHRQ's Making Informed Consent and … about this tool from the Health Literacy Patient Feedback Questions .
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback-module-accessible.pdf
January 01, 2013 - Do you
have any questions?”
Patient’s Mother Speaking:
“No.” … I want to make sure I am being
clear and to answer any questions you may have. … If you ask patients whether they have any questions, they will often say they don’t, even if they
don … Info Point 6: Encourage questions. You might say “We discussed a lot of information. … I want to make sure I
am being clear and to answer any questions you may have.
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cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/cus-teach-back-inpatient-medical-guide.pdf
August 31, 2023 - Discussion Questions
1. … The
interpreter allows the patient and family to listen and ask questions without concerns about
misinterpretation … There was ample
time for both the patient and the family member (patient’s daughter) to ask questions … Inpatient Medical Unit
Video Objective
TeamSTEPPS Tool or Concept
Brief Video Description
Discussion Questions
-
cahps.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-6.html
September 01, 2020 - .
___ Ask open-ended questions that start with "what" or "how" and avoid questions that result in "yes … Teach-back questions for shared decisionmaking
Try these examples with your patients
"We talked about … Promote a teach-back environment
Besides asking questions, there are other ways to promote teach-back
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-quickstart-final508.pdf
April 04, 2018 - Engaging Patients and Families
6 Evaluate your progress
Evaluate effectiveness
� How many followup questions
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cahps.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/pdsa-worksheet.pdf
March 01, 2024 - Questions for Communicate Clearly: Tool #4
Questions for Use the Teach-Back Method: Tool #5
Questions … for Follow Up with Patients: Tool #6
Questions for Be Easy to Reach: Tool #7
Questions for Conduct … Brown Bag Medicine Reviews: Tool #8
Questions for Address Language Differences: Tool #9
Questions … : Tool #11
Questions for Use Health Education Material Effectively: Tool #12
Questions for Welcome … Patients: Tool #13
Questions for Encourage Questions: Tool #14
Questions for Make Action Plans: Tool
-
cahps.ahrq.gov/teamstepps-program/resources/additional/cus-teachback.html
August 01, 2023 - The Facilitator Guide (PDF, 192 KB) provides questions for discussion after watching the video.
-
cahps.ahrq.gov/health-literacy/improve/precautions/tool2b.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
-
cahps.ahrq.gov/health-literacy/improve/informed-consent/obtain.html
September 01, 2020 - Before asking patients if they agree to a telehealth visit
Ask patients if they have questions. … You could say, “We covered so much information, I’m sure you have questions. … Avoid asking questions that will elicit yes and no answers, such as, "Do you have any questions?"
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cahps.ahrq.gov/health-literacy/professional-training/informed-choice/audio-script.html
September 01, 2020 - I didn't ask all the right questions. … But I still had lots of questions. … Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying to anticipate questions. … What other questions do you have?
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pptx
April 04, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … Number of followup questions
Quality outcome measure
Satisfaction
Reported use
By clinicians
From patients … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/audio-script-healthcare-professionals-training.pdf
January 18, 2017 - I didn’t ask all the right questions. … But I still had lots of questions. … • Use non-shaming, open-ended questions. … Wait until they get their questions out rather than trying
to anticipate questions. … What other questions do you have?
-
cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-appc-final508.pdf
April 13, 2018 - Provide enough time to
answer questions and discuss any concerns.
-
cahps.ahrq.gov/health-literacy/professional-training/shared-decision/workshop/mod3-guide.html
September 01, 2020 - Ask open-ended questions that start with "what" or "how," and avoid questions that result in "yes" and … For example, say, "What questions do you have today?" … instead of "Do you have any questions today?" … Questions—such as, "What do you think caused the problem?" … In some cultures, it is not polite to ask questions.
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.docx
January 01, 2010 - This process will include at least one meeting to discuss concerns and questions with the patient, family … Invite the patient and family to use the white board in their room to write questions or concerns
Ask … open-ended questions to elicit questions and concerns. … Make sure to ask if they have questions or concerns other than those listed. … Discussed family questions
Reviewed discharge instructions as needed
Used Teach Back
Offered to
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cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_1_IDEAL_chklst_508.pdf
January 01, 2010 - This process will include at least one meeting to discuss
concerns and questions with the patient, family … • Ask open-ended questions to elicit questions
and concerns … Let the patient and family know that they can
use the white board in the room to write
questions … Make sure to
ask if they have questions or concerns other
than those listed. … Discussed family
questions
Reviewed discharge
instructions as needed
Used Teach Back
-
cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
April 01, 2018 - at the end of the visit, ‘door
knob questions.’ … You can
ask more specific questions.” … Frequently Asked Questions
A Frequently Asked Questions (FAQ) web page has been established to aid primary … Provide enough time to answer questions and discuss any
concerns. … Provide enough time to
answer questions and discuss any concerns.
-
cahps.ahrq.gov/health-literacy/improve/precautions/tool7a.html
March 01, 2024 - for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
-
cahps.ahrq.gov/teamstepps-program/curriculum/team/teach/index.html
August 01, 2023 - The group time can be used to answer questions or on nondidactic group exercises or discussions.