-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback_webinar_slides.pdf
November 08, 2016 - • Ask open ended questions &
use plain language
19
Using Plain Language
20
High blood … payments
- Public and private performance measures
- Patient satisfaction scores
27
28
Questions
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback_webinar_slides.pdf
November 08, 2016 - • Ask open ended questions &
use plain language
19
Using Plain Language
20
High blood … payments
- Public and private performance measures
- Patient satisfaction scores
27
28
Questions
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback_webinar_slides.pdf
November 08, 2016 - • Ask open ended questions &
use plain language
19
Using Plain Language
20
High blood … payments
- Public and private performance measures
- Patient satisfaction scores
27
28
Questions
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
pcmh.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
pbrn.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - beneficial and efficient to use the last couple of minutes of the visit to perform teach-back to identify questions … • Number of followup
questions
• Quality outcome
measure
• Satisfaction
• Reported use
– … We will use several measures to evaluate effectiveness:
How many followup questions (calls and emails
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/AreYouUsingTeachBack.pdf
October 20, 2016 - understand how our practice is doing in implementing and using teach-back, please
answer this short set of questions … Answering the questions is anonymous and not being used to
judge individual performance.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback-module-accessible.pdf
January 01, 2013 - Do you
have any questions?”
Patient’s Mother Speaking:
“No.” … I want to make sure I am being
clear and to answer any questions you may have. … If you ask patients whether they have any questions, they will often say they don’t, even if they
don … Info Point 6: Encourage questions. You might say “We discussed a lot of information. … I want to make sure I
am being clear and to answer any questions you may have.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teachback-module.pdf
January 01, 2013 - Do you have any
questions?”
Patient’s Mother Speaking:
“No.” … I want to make
sure I am being clear and to answer any questions you may have. … If you ask patients whether they have any questions, they will often say they don’t, even if they
don … I want to make
sure I am being clear and to answer any questions you may have. … No Do you have any questions?
Yes I want to make sure we are on the same page.
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/static_teach-back_module.pdf
January 01, 2013 - Do you have any
questions?”
Patient’s Mother Speaking:
“No.” … I want to make
sure I am being clear and to answer any questions you may have. … If you ask patients whether they have any questions, they will often say they don’t, even if they
don … I want to make
sure I am being clear and to answer any questions you may have. … No Do you have any questions?
Yes I want to make sure we are on the same page.
-
www.ahrq.gov/health-literacy/improve/precautions/tool5b.html
March 01, 2024 - Health Literacy Universal Precautions Toolkit, 3rd Edition
Teach-Back Questions for Informed Consent … for Patients To Find, Understand, and Use Health Information and Services
Health Literacy Video: Questions … Plain Language Words
Use the Teach-Back Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions … Welcome Patients: Tool 13
Navigating the Health Care System
Sample of Simple Map
Encourage Questions … : Tool 17
Patient Portal Feedback Form
Suggestion Box Poster
Health Literacy Patient Feedback Questions
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/AreYouUsingTeachBack.pdf
October 20, 2016 - understand how our practice is doing in implementing and using teach-back, please
answer this short set of questions … Answering the questions is anonymous and not being used to
judge individual performance.
-
preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/AreYouUsingTeachBack.pdf
October 20, 2016 - understand how our practice is doing in implementing and using teach-back, please
answer this short set of questions … Answering the questions is anonymous and not being used to
judge individual performance.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/AreYouUsingTeachBack.pdf
October 20, 2016 - understand how our practice is doing in implementing and using teach-back, please
answer this short set of questions … Answering the questions is anonymous and not being used to
judge individual performance.