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61. Patient and Family Engagement in the Surgical Environment Module: Facilitator Notes | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-fac-notes.html
    May 01, 2017 - Using the “Teach Back” method, verify that a patient understands by asking them to explain the information … back to you. … Back” method to have the individual describe the risks of the procedure the way he or she understands … Use Teach Back to assess how well health care providers explain the diagnosis, condition, and next steps … Teach Back allows the patient or family to explain in their own words what the health care providers

62. Postdischarge Followup Phone Call Script (Patient Version) | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/red/toolkit/postdischarge-phone.html
    March 01, 2013 - If no,CALLER: Is there a better time that I can call you back? A. … If yes, confirm the patient's knowledge of the discharge diagnosis using the "teach-back" method. … Then conduct teach-back to confirm the patient understood. … What To Look For Anticoagulants Bleeding; who is managing INR Antibiotics Diarrhea; backup method … I'll call you back whe I've been able to set up the appointment.

63. AHRQ's Healthcare-Associated Infections Program | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/hai/index.html
    March 01, 2024 - the front lines of care faster by helping clinicians and staff better understand how to apply proven methods … Help clinicians apply proven methods to prevent HAIs. … Visit the CUSP Method for more information. … Toolkit for Reducing CAUTI in Hospitals This toolkit helps hospital units teach team members how to … https://www.ahrq.gov/hai/index.html   Back to Top

64. Patient and Family Engagement in Primary Care | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/patient-safety/reports/engage/interventions/index.html
    June 01, 2023 - The four strategies and the materials to support adoption of each are: Teach-Back : a technique for … with patients and caregivers to create a complete and accurate medication list using the brown bag method … www.ahrq.gov/patient-safety/reports/engage/interventions/index.html   Back

65. Advancing Health Literacy Practices in Pharmacy through Quality Improvement—Part I | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/part-1.html
    September 01, 2020 - Detection and prevention of medication errors using the "show and tell" counseling method. … Implementing methods for allergy documentation in a chain pharmacy. … Opportunities for improvement: Use the 'teach-back' method. … Employ "teach-back". Educate staff of failure to understand. … health-literacy/professional-training/pharmacy/resources/slides/part-1.html   Back

66. Section 3: Teaching the Key Concepts and Tools | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/communication/teach/index.html
    December 01, 2023 - The introduction and each module provide guidance to instructors on how to teach relevant content in … The easiest way to teach TeamSTEPPS 3.0 may be reading instructor notes while advancing slides.  … However, as explained previously, active teaching methods may be more effective. … For example, you might share how your use of a check-back in a recent meeting with a patient helped to … Back to Top Connect With Us Sign up for

67. Section 3: Teaching the Key Concepts and Tools | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/situation/teach/index.html
    August 01, 2023 - The introduction and each module provide guidance to instructors on how to teach relevant content in … The easiest way to teach TeamSTEPPS 3.0 may be reading instructor notes while advancing slides. … However, as explained previously, active teaching methods may be more effective. … For example, you might share how your use of a check-back in a recent meeting with a patient helped to … Back to Top Connect With Us Sign up for Email

68. Strategies to Improve Communication Between Pharmacists and Patients (ppt file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/pharmlit/kripalani.ppt
    January 01, 2010 - Use a “Teach Back” to Check Understanding Schillinger et al 2003 How many of you know the teach back … Well, teach back is used to assess patient understanding. … Teach back works. … You also need to focus the teach back on 1 or 2 points. … Provide an example of the teach-back.

69. Problem Solving and Escalation – Standards Component Kit | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/problem-solving-comp-kit.html
    June 01, 2017 - They can be addressed through reminders of protocol and often do not require complex problem-solving methods … Program for Ambulatory Surgery and has tested and adapted the surgical safety checklist, and if you teach … (Option:  teach staff SBAR method to communicate a situation clearly and efficiently) 5 minutes … Availability of senior staff to address the issues Fear of negative response Insufficient tools and methods … /sections/sustainability/management/problem-solving-comp-kit.html   Back

70. TeamSTEPPS 2.0 Module 3: Communication
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule3.pptx
    December 01, 2005 - And select the back arrow to go back to the previous slide. 2 The Materials You Will Use When you deliver … Information is clearly and accurately conveyed to another person using a method that is known and recognized … You will be able to share these examples when you teach. … The possible outcomes: The day shift resuscitated the patient Patient underwent additional testing/procedures … shift resuscitating the patient when they shouldn't have, and the patient having additional tests or procedures

71. Course Evaluation | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/handouts/courseeval.html
    December 01, 2015 - in introducing TeamSTEPPS in an office-based setting 1 2 3 To what extent were the teaching methods … Begin planning your organizational change strategy 1 2 3 To what extent were the teaching methods … Prepare a plan for determining if TeamSTEPPS worked 1 2 3 To what extent were the teaching methods … Develop a TeamSTEPPS Implementation Plan 1 2 3 To what extent were the teaching methods and aids … /www.ahrq.gov/teamstepps/officebasedcare/handouts/courseeval.html   Back

72. Toolkit for Reducing CAUTI in Hospitals | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/hai/tools/cauti-hospitals/index.html
    March 01, 2018 - Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria About the CUSP Method … consists of three modules—Implementation, Sustainability, and Resources—that a hospital unit can use to teach … https://www.ahrq.gov/hai/tools/cauti-hospitals/index.html   Back to Top

73. TeamSTEPPS for Office-Based Care: Teaching and Coaching | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module8/office_teach-ig.html
    September 01, 2015 - The coaching methods covered in this toolkit are suggestions and different coaching methods can be combined … Practice coaching TeamSTEPPS tools individually, using the 3 I’s coaching method.   … Then, they can discuss the effectiveness of a debrief using the 3 I’s method. … Check-back. Handoffs (including I PASS THE BATON). … ( Possible answers: Situational awareness, mutual support, huddle ) What skills is she using to teach

74. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
    April 01, 2011 - back … back All clinical staff • Explain medicines to the patient and family and use teach back All clinical … be repeated by multiple providers (e.g., physician, nurse, and pharmacist), and be confirmed using a teach-back … method where patients are asked to repeat back what they understood about their discharge instructions … back • Explain medications to the patient and family using teach back • Discuss progress toward goals

75. The SHARE Approach—Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-3.html
    September 01, 2020 - The method of providing effective communication can vary. … Use teach-back to make sure you presented information in a way your patient understands. … Interact frequently with your patient and use teach-back. … health-literacy/professional-training/shared-decision/tool/resource-3.html   Back

76. Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy Staff (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/publications2/files/pharmtrain.pdf
    January 01, 2010 - Use a “Teach Back” to Check Understanding Schillinger et al 2003 How many of you know the teach back … Teach back works. … You also need to focus the teach back on 1 or 2 points. … What are some other ways you can ask for a teach back? … Provide an example of the teach-back.

77. Impact Case Studies on the SOPS Surveys | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/sops/resources/case-studies.html
    November 01, 2023 - Office Survey Helps Colorado Hospital Provide Better Care Aurora Health Care Embraces AHRQ’s CUSP Method … AHRQ's Patient Safety Culture Survey to Improve Quality   AHRQ Patient Safety Culture Survey Used to Teach … https://www.ahrq.gov/sops/resources/case-studies.html   Back to Top

78. Long-Term Care Safety Toolkit Modules | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules.html
    May 01, 2017 - How To Use the Modules Your facility can use the modules to teach your team key principles that increase … If your facility is not familiar with the CUSP method, you may want to start with Module 1. … The set of modules can be used to teach teams core safety principles. … https://www.ahrq.gov/hai/quality/tools/cauti-ltc/modules.html   Back

79. Office-Based Teams Instructor Guide
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module8/8_ts_office_teach-ig.pptx
    January 20, 2006 - The coaching methods covered in this toolkit are suggestions and different coaching methods can be combined … DISCUSSION: Imagine that the individual in this video came back and said that the DESC Script didn’t … DISCUSSION: Effective use of the 3 I’s coaching method can be considered an opportunity for modeling … Then, they can discuss the effectiveness of a debrief using the 3 I’s method. … (Possible answers: Situational awareness, mutual support, huddle) What skills is she using to teach the

80. Course Evaluation | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/teamstepps/instructor/reference/smpcefm.html
    March 01, 2014 - TeamSTEPPS framework.................................. 1 2 3 To what extent were the teaching methods … and composition of a multi-team system................ 1 2 3 To what extent were the teaching methods … leaders to include team huddles and debriefs......... 1 2 3 To what extent were the teaching methods … and how it is cultivated within a team............... 1 2 3 To what extent were the teaching methods … https://www.ahrq.gov/teamstepps/instructor/reference/smpcefm.html   Back