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81. Chapter 2: Five Key Recommendations To Improve Patient Safety for LEP Patients | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/chapter2.html
    September 01, 2020 - Training Appendix B: Bringing It To Life - Case Study Appendix C: Advisory Board Members Appendix D: Methods … Consider developing other methods of identifying errors outside of standard reporting, such as audio-recorded … Provide patients with written materials, such as informed consent forms or procedure instructions, in … Use "teach-back" to confirm patient understanding. … Using "teach-back" is an effective strategy to confirm patients' comprehension of care processes, particularly

82. Improving Patient Safety Systems for Patients With Limited English Proficiency | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/index.html
    September 01, 2020 - Training Appendix B: Bringing It To Life - Case Study Appendix C: Advisory Board Members Appendix D: Methods … Training Appendix B: Bringing It To Life - Case Study Appendix C: Advisory Board Members Appendix D: Methods … www.ahrq.gov/health-literacy/professional-training/lepguide/index.html   Back

83. Hospital Resources | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/patient-safety/settings/hospital/resource/about.html
    December 01, 2017 - This report presents the purpose, methods, and results of an environmental scan on existing literature … AHRQ has developed two interactive training modules that teach clear, comprehensive, engaging communication … www.ahrq.gov/patient-safety/settings/hospital/resource/about.html   Back

84. Leveraging Cultural Change to Reduce Urinary Catheter Use | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/hai/cauti-tools/archived-webinars/leveraging-cultural-change-slides.html
    December 01, 2017 - Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria About the CUSP Method … action practices, (3) formal and informal leader actions and expectations, (4) teamwork processes (e.g., back-up … Nurse Med calls back to the ED 20 minutes later and asks for Nurse ED. … Slide 25 Back to the Surgeon Why is the surgeon opposed to the new protocol? … cauti-tools/archived-webinars/leveraging-cultural-change-slides.html   Back

85. Appendix F: PowerPoint Presentation: Executive Summary | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/app-f.html
    September 01, 2020 - due to LEP patients' greater difficulty understanding instructions including how to prepare for a procedure … Ineffective or improper use of medications or serious medication errors Improper preparation for tests and procedures … constitutes a patient safety event (including near-misses) and how to report them, and consider other methods … Require presence of qualified interpreters Provide translated materials in preferred language Use "teach … back" to confirm patient understanding Slide 20.

86. Error Disclosure Training and Organizational Culture | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/patient-safety/reports/liability/etchegaray.html
    August 01, 2017 - Methods. … Methods Participants We sent surveys to all clinical faculty from six health institutions (four medical … https://www.ahrq.gov/patient-safety/reports/liability/etchegaray.html   Back

87. Appendix D: Methods | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/app-d.html
    September 01, 2020 - Home Health Literacy Professional Education and Training Appendix D: Methods … Improving Patient Safety Systems for Patients With Limited English Proficiency Appendix D: Methods … Safety Appendix F: PowerPoint Presentation: Executive Summary We used a robust mixed-methods … We extracted, summarized, and tabulated the design, research methods, and findings of each article. … www.ahrq.gov/health-literacy/professional-training/lepguide/app-d.html   Back

88. Navigating Hierarchy in the Clinical Setting: Working and Communicating with Others | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/hai/cauti-tools/archived-webinars/navigating-hierarchy-slides.html
    December 01, 2017 - Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria About the CUSP Method … hai/cauti-tools/archived-webinars/navigating-hierarchy-slides.html   Back

89. Patient Safety Tools | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/research/findings/evidence-based-reports/makinghcsafer.html
    June 01, 2022 - well as across geographic areas, including inpatient mortality for medical conditions and surgical procedures … The toolkit is a general guide to using improvement methods and focuses on the 17 Patient Safety Indicators … video excerpts of 50 actual chest tube insertions to illustrate problems that can occur during the procedure … Medical Association to explain the questions patients should ask their doctors about medicines, tests, procedures … www.ahrq.gov/research/findings/evidence-based-reports/makinghcsafer.html   Back

90. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
    January 01, 2020 - As you work with any QI method, the key is to carefully choose strategies that have the best chance to … The goal of this project was to apply innovative systems change methods to strengthen FQHC operations … It uses a set of quality management methods and creates a special infrastructure of people within the … Training clinicians and staff in quality improvement methods. Team building. … quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html   Back

91. About This Guide | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/about.html
    September 01, 2020 - Training Appendix B: Bringing It To Life - Case Study Appendix C: Advisory Board Members Appendix D: Methods … This project used a robust mixed methods approach ( Figure A ) to: Identify the role language and cultural … For more information on our methods, refer to Appendix D . Figure A. … www.ahrq.gov/health-literacy/professional-training/lepguide/about.html   Back

92. Experiences From the Frontline: Case Studies (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/frontline-cases-studies.pdf
    May 01, 2015 - continue efforts toward standardized practices, nurse educators developed online educational modules to teach … …It’s just going to cycle back around again.” … One component of this index, the Unanticipated Operative Procedure measure, decreased by 51 percent. … html AHRQ Safety Program for Perinatal Care Case Studies 20 coaching leaders on other units to teach … after beginning the Program, they determined that in order to be successful, they would need to scale back

93. Sexual Activity Status Among Adolescents (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/preventive/chipra-0087-fullreport.pdf
    October 01, 2016 - • Use of non-hormone-based methods of birth control (e.g., rhythm method; barrier methods such as … encounters for acute care, health maintenance visits, or sports physicals all provide opportunities to teach … The eligibility criteria and look-back period were altered slightly to allow for alignment with measure … The results of the measure can also be fed back to the provider via the EHR system to support quality … Use of non-pharmaceutical methods of birth control (e.g., rhythm method, condoms) for birth control

94. Appendix C: Advisory Board Members | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/app-c.html
    September 01, 2020 - Training Appendix B: Bringing It To Life - Case Study Appendix C: Advisory Board Members Appendix D: Methods … www.ahrq.gov/health-literacy/professional-training/lepguide/app-c.html   Back

95. Figure 5. Overview of Medical Interpreter Standards of Practice | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/health-literacy/professional-training/lepguide/fig5.html
    September 01, 2020 - Training Appendix B: Bringing It To Life - Case Study Appendix C: Advisory Board Members Appendix D: Methods … www.ahrq.gov/health-literacy/professional-training/lepguide/fig5.html   Back

96. Rate of Emergency Department Visit Use for Children Managed for Identifiable Asthma (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-113-fullreport.pdf
    May 01, 2018 - CAPQuaM 360 degree method. … CAPQuaM 360 degree method. … Explain your rationale for selecting the methods you have chosen, show how you used the methods chosen … Provide appropriate citations to justify methods. … Explain your rationale for selecting the methods you have chosen, show how you used the methods chosen

97. Module 5: Resident and Family Engagement: Facilitator Notes | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/hai/quality/tools/cauti-ltc/modules/implementation/long-term-modules/module5/mod5-facguide.html
    March 01, 2017 - Use teach-back methods to confirm understanding. … that a resident and family adviser is a partner and team member when developing facility policies, procedures … Advisers can effectively collaborate with staff to develop resident- and family-centered policies and procedures … Staff may use active listening and repeat back to validate that the information the adviser is trying … modules/implementation/long-term-modules/module5/mod5-facguide.html   Back

98. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
    May 01, 2017 - continue efforts toward standardized practices, nurse educators developed online educational modules to teach … …It’s just going to cycle back around again.” … One component of this index, the Unanticipated Operative Procedure measure, decreased by 51 percent … uterine rupture during labor, unplanned maternal admission to ICU, birth trauma, unanticipated operative procedure … The L&D local facilitator is coaching leaders on other units to teach TeamSTEPPS and run their own localized

99. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
    May 01, 2017 - continue efforts toward standardized practices, nurse educators developed online educational modules to teach … …It’s just going to cycle back around again.” … One component of this index, the Unanticipated Operative Procedure measure, decreased by 51 percent … uterine rupture during labor, unplanned maternal admission to ICU, birth trauma, unanticipated operative procedure … The L&D local facilitator is coaching leaders on other units to teach TeamSTEPPS and run their own localized

100. Module 2: How To Manage Change—Training Guide | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-2/guide.html
     September 01, 2017 - Links to quality improvement expertise—someone with expertise in systematic process improvement methods … Instructor’s Note: The specific type of quality improvement method/framework/tool used is not important … You can use colored sticky notes, as in this example, or some other method, and work with the unit staff … problems are specific to each unit, because of differences in patient population, medications, and methods … patient-safety/settings/hospital/fall-prevention/workshop/module-2/guide.html   Back