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41. Tool: Closed-Loop Communication | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps-program/curriculum/communication/tools/loop.html
    May 01, 2023 - communication uses verbal feedback to ensure that messages are correctly understood by recipients using methods … including call-outs, check-backs, and teach-back.

42. Patient and Family Engagement in the Surgical Environment Module: Facilitator Notes | Agency for Healthcare Research and Quality
    www.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-fac-notes.html
    May 01, 2017 - Using the “Teach Back” method, verify that a patient understands by asking them to explain the information … back to you. … Back” method to have the individual describe the risks of the procedure the way he or she understands … Use Teach Back to assess how well health care providers explain the diagnosis, condition, and next steps … Teach Back allows the patient or family to explain in their own words what the health care providers

43. Gap Analysis Facilitator's Guide: Appendix B | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apb.html
    August 01, 2022 - Does the organization perform at least one prospective analysis per year using a method approved by the … Informed Consent: Do patients "teach back" key information about treatment and procedures?

44. Results | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/reports/engage/results.html
    March 01, 2017 - Teach-back. … understanding of information and encouraging open communication is through the effective and consistent use of "teach-back … With teach-back, when a patient receives new information, the patient "teaches" that new information … Informants recommended using teach-back whenever a new medication is prescribed, an old medication is … Teach-back can also be used to ensure understanding about why a test is being ordered to reinforce to

45. Module 2. Communicating Change in a Resident's Condition | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/gdmod2.html
    October 01, 2014 - When procedures for team communication are in place, the number of "adverse events" (negative effects … So you can teach your participants all together, mixing the professional roles. … Consider Your Teaching Method(s) Most instructors find that a combination of methods—lecture and interactive—works … Debrief About the Teaching Method Ask participants what methods they think you used. … It has a whole method to it, and the method is described in the "Quality Improvement" section.

46. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
    April 01, 2011 - back … back All clinical staff • Explain medicines to the patient and family and use teach back All clinical … be repeated by multiple providers (e.g., physician, nurse, and pharmacist), and be confirmed using a teach-back … method where patients are asked to repeat back what they understood about their discharge instructions … back • Explain medications to the patient and family using teach back • Discuss progress toward goals

47. Gap Analysis Facilitator's Guide: Appendix C | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/hospital/candor/modules/facguide3/apc.html
    August 01, 2022 - Does the organization perform at least one prospective analysis per year using a method approved by the … Informed Consent Do patients "teach back" key information about treatment and procedures?  

48. Implementing the CMS Patient Safety Structural Measure: Slide Presentation (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/implementing-cms-measure-slides.pdf
    May 13, 2025 - include key clinical and non-clinical (e.g., lab, housekeeping, security) units and leaders, with a method … rounding for safety on all units, with the C-suite executives rounding at least quarterly, with a method … • The use of a defined improvement method (or hybrid of proven methods), such as Lean, Six Sigma, PDSA … high reliability • Deliver safe and effective care 22 (AHRQ, 2023) TeamSTEPPS - Communication • Teach-Back … • Closed Loop Communication • Call-Out, Check-Back • Two-Challenge Rule • CUS 23 (AHRQ, 2023)

49. Shared Decisionmaking To Improve Patient Safety, Education, and Empowerment (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/shareddec-1.pdf
    September 08, 2016 - The goal of teach-back is to ensure that medical information is explained clearly so that patients … In teach-back, the provider asks patients or family members to explain in their own words what they … It is more than repeating what they heard—they teach it back. … ■ Importance of teach-back as a component of the shared decisionmaking process. … Train the team in shared decisionmaking, teach-back, and specific decision aids being used.

50. Module 3. Falls Prevention | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/long-term-care/resource/facilities/ltc/mgdod3.html
    October 01, 2014 - Consider Your Teaching Method(s) Most instructors find that a combination of methods—lecture and interactive—works … Suggestions for ways to use these methods can be found in the "Recommended Teaching Methods" section … Return to Contents   Recommended Teaching Methods For this module, a mix of teaching methods may … Debrief About the Teaching Method Ask participants what methods they think you used. … It has a whole method to it, and the method is described in the "Quality Improvement" section.

51. Module 7: Putting It All Together
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-all-together.pptx
    January 01, 2008 - patient-clinician communication For diagnosis-focused referrals For conveying diagnostic uncertainty Teach-Back … Teach‐back is another diagnosis improvement communication tool that promotes patient engagement, patient … Fatigue Misinterpretation of data Failure to share information Defensiveness Conventional thinking SBAR Teach-back … If her staff had used teach‐back with Mr. … Elliott (the pulmonologist) may have used reflective practice to consider the most thoughtful method

52. Final Progress Report: Physician Organization and the Efficiency of Surgical Specialty Care (pdf file)
    www.ahrq.gov/sites/default/files/2024-02/miller-birkmeyer-report.pdf
    January 01, 2024 - Methods: Using complete Medicare claims data for a sample of patients undergoing selected inpatient … Methods Subjects and Databases This study was based on complete Medicare claims data for a sample of … caring for underinsured patients, among other factors), payments were then price standardized using methods … is similarly discretionary and, for some procedures (e.g., hip replacement, back surgery), explains … Methods V. Results VI. List of Publications and Products

53. TeamSTEPPS® Diagnosis Improvement: Module 7: Putting It All Together (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-presenters-notes.pdf
    January 01, 2008 - patient-clinician communication ‒ For diagnosis-focused referrals ‒ For conveying diagnostic uncertainty • Teach-Back … Teach‐back is another diagnosis improvement communication tool that promotes patient engagement, patient … Failure to share information Defensiveness Conventional thinking             SBAR Teach-back … If her staff had used teach‐back with Mr. … Elliott (the pulmonologist) may have used reflective practice to consider the most thoughtful method

54. Section 3: Teaching the Key Concepts and Tools | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps-program/curriculum/team/teach/index.html
    August 01, 2023 - In the introduction and each module, we provide advice to instructors on how to teach relevant content … the AHRQ TeamSTEPPS 3.0 website and read the sections of the TeamSTEPPS 3.0 curriculum you plan to teach … The easiest way to teach TeamSTEPPS 3.0 may be reading instructor notes while advancing slides. … However, as explained previously, active teaching methods may be more effective. … For example, you might share how your use of a check-back in a recent meeting with a patient helped to

55. Characteristics of Frequent Users of Three Hospital Emergency Departments | Agency for Healthcare Research and Quality
    www.ahrq.gov/patient-safety/settings/emergency-dept/frequent-use.html
    July 01, 2017 - Possible interventions include communication training for ED staff, particularly in the teach-back method … iv Go to Tool 5: Use the Teach-Back Method in the AHRQ Health Literacy Universal Precautions Toolkit

56. Tackling Low Health Literacy Among Primary Care Patients: A Model from Missouri (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Tackling_Low_Health_Literacy_Among_PCP_2012_05_01_Transcript.pdf
    January 01, 2012 - small training with us for a day and then we’ll do some health literacy planning and then they go back … formulate a basic health literacy plan which involves up to three or four of those tools and then they go back … literacy plan that they wish to implement, we give the physician an abbreviated survey for them to take back … So for example, if a physician wants to incorporate the teach-back method, which is one of the evidence-based … would include that on all of the surveys for those physicians who would be interested in incorporating teach-back

57. Section 3: Teaching the Key Concepts and Tools | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps-program/curriculum/situation/teach/index.html
    August 01, 2023 - The introduction and each module provide guidance to instructors on how to teach relevant content in … TeamSTEPPS 3.0 website before the training and read the sections of the TeamSTEPPS curriculum you plan to teach … The easiest way to teach TeamSTEPPS 3.0 may be reading instructor notes while advancing slides. … However, as explained previously, active teaching methods may be more effective. … For example, you might share how your use of a check-back in a recent meeting with a patient helped to

58. Final Progress Report: Shared Decision Making in Surgery To Improve Patient Safety and Reduce Liability (pdf file)
    www.ahrq.gov/sites/default/files/2024-07/domino-report.pdf
    January 01, 2024 - Informed consent with patient “teach-back” of key information about the proposed treatments or procedures … Key elements of SDM (including teach back) and how to incorporate them into the clinical encounter. … In addition, a tenth element of “teach back” will be scored to address the specific requirements in … The teach-back element will not be included in this before-after comparison so as to avoid inflating … decisions from trusted others, eliciting patient preferences for treatment choices, and incorporating teach-back

59. Section 3: Teaching the Key Concepts and Tools | Agency for Healthcare Research and Quality
    www.ahrq.gov/teamstepps-program/curriculum/communication/teach/index.html
    December 01, 2023 - The introduction and each module provide guidance to instructors on how to teach relevant content in … TeamSTEPPS 3.0 website before the training and read the sections of the TeamSTEPPS curriculum you plan to teach … The easiest way to teach TeamSTEPPS 3.0 may be reading instructor notes while advancing slides.  … However, as explained previously, active teaching methods may be more effective. … For example, you might share how your use of a check-back in a recent meeting with a patient helped to

60. Improving Patient Safety in Long-Term Care Facilities: Training Modules (pdf file)
    www.ahrq.gov/sites/default/files/publications/files/ltcinstructor.pdf
    June 01, 2012 - Consider Your Teaching Method(s) Most instructors find that a combination of methods – lecture and interactive … Debrief About the Teaching Method › Ask participants what methods they think you used. … Consider Your Teaching Method(s) Most instructors find that a combination of methods – lecture and interactive … Debrief About the Teaching Method › Ask participants what methods they think you used. … Debrief About the Teaching Method › Ask participants what methods they think you used.