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21. AHRQ's RED Toolkit Helps Lower Readmissions in Dignity Health Hospitals | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/news/newsroom/case-studies/201522.html
    August 01, 2015 - For hospital officials, the most helpful aspects of the RED Toolkit have been the teach-back method for … The hospital instituted teach-back, follow-up appointments, patient call-backs, and other aspects of … https://www.ahrq.gov/news/newsroom/case-studies/201522.html   Back to

22. Medication Management: Sample Process for Medication Management Strategy (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medication-mgmt-sample-process.pdf
    January 12, 2017 - Every primary care practice is different, varying by practice size, staffing levels, procedures, resources … A brief procedure guide with these steps is provided for staff as they learn the process. … If you change these steps to fit your practice, you will need to customize the procedure and checklist … You can use the teach-back method to confirm patient understanding. … (Guidance on implementing teach-back is available at http://www.ahrq.gov/professionals/quality-patient

23. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
    talkingquality.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
    February 14, 2013 - If no, CALLER: Is there a better time that I can call you back? A. … If yes, confirm the patient’s knowledge of the discharge diagnosis using the “teach-back” method. … Then conduct teach-back to confirm the patient understood. … Category What To Look For Anticoagulants Bleeding; who is managing INR Antibiotics Diarrhea; backup method … I’ll call you back when I’ve 5 been able to set up the appointment.

24. TeamSTEPPS 2.0 Module 8: Change Management
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule8.pptx
    March 28, 2006 - And select the back arrow to go back to the previous slide. … An organization fosters a culture of safety with its practices, processes, and procedures. … Use existing quality improvement methods in your organization to track activities on a daily basis. … Will that method or methods work here? Why or why not? … New approaches and methods become part of a culture when they are effective.

25. How To Use This Toolkit | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/how-to-use.html
    May 01, 2017 - Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria About the CUSP Method … Your facility can use the materials in each section to teach team members how to apply CUSP to prevent … If your facility is not familiar with the CUSP method, you may want to start with the CUSP toolkit … https://www.ahrq.gov/hai/tools/ambulatory-surgery/how-to-use.html   Back

26. TeamSTEPPS 2.0 Module 6: Mutual Support
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
    February 09, 2006 - Do you think about helping each other, supporting one another, having your team member's back? … And select the back arrow to go back to the previous slide. 2 The Materials You Will Use When you deliver … conflicts I experienced was when I worked in an environment that lacked updated SOPs or Standard Operating Procedures … interpersonal problem between our members, and it improved by our group getting help and updating the procedures … Can we agree to follow such a procedure if this were to occur again?

27. Tool: Closed-Loop Communication | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/teamstepps-program/curriculum/communication/tools/loop.html
    May 01, 2023 - Tools Tool: SBAR Tool: Closed-Loop Communication Tool: Call-Out Tool: Check-Back … (or Repeat-Back) Tool: Teach-Back Tool: Handoff Tool: I-PASS Tool: ANTICipate … communication uses verbal feedback to ensure that messages are correctly understood by recipients using methods … including call-outs, check-backs, and teach-back. … www.ahrq.gov/teamstepps-program/curriculum/communication/tools/loop.html   Back

28. Health Literacy Tools for Providers of Medication Therapy Management | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/health-literacy/improve/pharmacy/medication-mgt.html
    September 01, 2020 - contains 21 tools, including: Conduct Brown Bag Medicine Reviews Communicate Clearly Use the Teach-Back … Method Encourage Questions Address Language Differences Consider Culture, Customs, and Beliefs … www.ahrq.gov/health-literacy/improve/pharmacy/medication-mgt.html   Back

29. How to Use the CUSP Toolkit | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/hai/cusp/toolkit/index.html
    July 01, 2018 - Home Healthcare-Associated Infections Program About the CUSP Method … Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria About the CUSP Method … core CUSP Toolkit is composed of instructional material that a unit leader (facilitator) can use to teach … https://www.ahrq.gov/hai/cusp/toolkit/index.html   Back to Top

30. AHRQ’s RED Toolkit Inspires Improved Patient Discharge at Nacogdoches Memorial Hospital | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/news/newsroom/case-studies/201501.html
    March 01, 2015 - The hospital introduced the teach-back method around patient medications, made follow-up calls to patients … https://www.ahrq.gov/news/newsroom/case-studies/201501.html   Back to

31. Section 3: Teaching the Key Concepts and Tools | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/teamstepps-program/curriculum/team/teach/index.html
    August 01, 2023 - In the introduction and each module, we provide advice to instructors on how to teach relevant content … The easiest way to teach TeamSTEPPS 3.0 may be reading instructor notes while advancing slides. … However, as explained previously, active teaching methods may be more effective. … For example, you might share how your use of a check-back in a recent meeting with a patient helped to … Back to Top Connect With Us Sign up for Email Updates

32. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (doc file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
    April 01, 2011 - Educate the patient and family about the patient’s condition at every opportunity and use teach back … All clinical staff Explain medicines to the patient and family and use teach back All clinical staff … be repeated by multiple providers (e.g., physician, nurse, and pharmacist), and be confirmed using a teach-back … method where patients are asked to repeat back what they understood about their discharge instructions … back Explain medications to the patient and family using teach back Discuss progress toward goals

33. AHRQ's Healthcare-Associated Infections Program | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/hai/index.html
    March 01, 2024 - the front lines of care faster by helping clinicians and staff better understand how to apply proven methods … Help clinicians apply proven methods to prevent HAIs. … Visit the CUSP Method for more information. … Toolkit for Reducing CAUTI in Hospitals This toolkit helps hospital units teach team members how to … https://www.ahrq.gov/hai/index.html   Back to Top

34. Section 3: Teaching the Key Concepts and Tools | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/teamstepps-program/curriculum/situation/teach/index.html
    August 01, 2023 - The introduction and each module provide guidance to instructors on how to teach relevant content in … The easiest way to teach TeamSTEPPS 3.0 may be reading instructor notes while advancing slides. … However, as explained previously, active teaching methods may be more effective. … For example, you might share how your use of a check-back in a recent meeting with a patient helped to … Back to Top Connect With Us Sign up for Email

35. TeamSTEPPS 2.0 Module 3: Communication
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule3.pptx
    December 01, 2005 - And select the back arrow to go back to the previous slide. 2 The Materials You Will Use When you deliver … Information is clearly and accurately conveyed to another person using a method that is known and recognized … You will be able to share these examples when you teach. … The possible outcomes: The day shift resuscitated the patient Patient underwent additional testing/procedures … shift resuscitating the patient when they shouldn't have, and the patient having additional tests or procedures

36. Toolkit for Reducing CAUTI in Hospitals | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/hai/tools/cauti-hospitals/index.html
    March 01, 2018 - Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria About the CUSP Method … consists of three modules—Implementation, Sustainability, and Resources—that a hospital unit can use to teach … https://www.ahrq.gov/hai/tools/cauti-hospitals/index.html   Back to Top

37. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
    April 01, 2011 - back … back All clinical staff • Explain medicines to the patient and family and use teach back All clinical … be repeated by multiple providers (e.g., physician, nurse, and pharmacist), and be confirmed using a teach-back … method where patients are asked to repeat back what they understood about their discharge instructions … back • Explain medications to the patient and family using teach back • Discuss progress toward goals

38. The SHARE Approach—Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-3.html
    September 01, 2020 - The method of providing effective communication can vary. … Use teach-back to make sure you presented information in a way your patient understands. … Interact frequently with your patient and use teach-back. … health-literacy/professional-training/shared-decision/tool/resource-3.html   Back

39. Long-Term Care Safety Toolkit Modules | Agency for Healthcare Research and Quality
    talkingquality.ahrq.gov/hai/quality/tools/cauti-ltc/modules.html
    May 01, 2017 - How To Use the Modules Your facility can use the modules to teach your team key principles that increase … If your facility is not familiar with the CUSP method, you may want to start with Module 1. … The set of modules can be used to teach teams core safety principles. … https://www.ahrq.gov/hai/quality/tools/cauti-ltc/modules.html   Back

40. Tool 3: The Share Approach Overcoming Communication Barriers With Your Patients: A Reference Guide for Health Care Providers (pdf file)
    talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-3/share-tool3.pdf
    April 01, 2014 - The method of providing effective communication can vary. … Use teach-back to make sure you presented information in a way your patient understands. … avoid paraphrasing or answering for your patient. › Interact frequently with your patient and use teach-back