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21. The Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/pfepc-fullguide-final508.pdf
    April 01, 2018 - What Is Teach-Back? … Why Use Teach-Back? … While teach-back may take more time in the beginning, clinicians who use teach-back find that taking … The Teach-Back QSG has six stages. 1. … Teach-Back Interactive Module The Teach-back interactive module is a self-directed, self-paced learning

22. Aurora Health Care Embraces AHRQ’s CUSP Method to Protect Patient Safety | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/news/newsroom/case-studies/201524.html
    August 01, 2015 - News Newsroom Impact Case Studies Aurora Health Care Embraces AHRQ’s CUSP Method … Blog Newsletter Events Aurora Health Care Embraces AHRQ’s CUSP Method … CUSP, an evidence-based method that helps clinical teams address safety issues by combining clinical … At Aurora, this has helped improve safety strategies, communication techniques, and teach-back with patients … https://www.ahrq.gov/news/newsroom/case-studies/201524.html   Back to

23. Tool 5: How To Conduct a Postdischarge Followup Phone Call | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool5.html
    March 01, 2013 - One of the easiest ways to close the communication gap between patients and educators is to use the "teach-back … " method. … Teach-back is a way to confirm that you have explained to the patient what he or she needs to know in … A video demonstration of the teach-back method is available at: http://www.nchealthliteracy.org/teachingaids.html … Always conduct teach-back to confirm that the patient or caregiver understands how to take medicines.

24. Toolkit To Improve Safety in Ambulatory Surgery Centers | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/hai/tools/ambulatory-surgery/index.html
    March 01, 2023 - Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria About the CUSP Method … ASCs can use the toolkit to apply the proven principles and methods of AHRQ's Comprehensive Unit-based … How To Use This Toolkit The toolkit is organized into three sections that your facility can use to teach … Toolkit Sections Each section contains customizable resources that your facility can use to teach team … https://www.ahrq.gov/hai/tools/ambulatory-surgery/index.html   Back to

25. Tool: Handoff | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
    May 01, 2023 - Tools Tool: SBAR Tool: Closed-Loop Communication Tool: Call-Out Tool: Check-Back … (or Repeat-Back) Tool: Teach-Back Tool: Handoff Tool: I-PASS Tool: ANTICipate … Research/Evidence Base Tool: Handoff A handoff is a standardized method … Reflect on your experience: Can you describe an example of the handoff method used in your facility … Is the same handoff method used in every situation, or do they vary?

26. AHRQ's RED Toolkit Helps Lower Readmissions in Dignity Health Hospitals | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/news/newsroom/case-studies/201522.html
    August 01, 2015 - For hospital officials, the most helpful aspects of the RED Toolkit have been the teach-back method for … The hospital instituted teach-back, follow-up appointments, patient call-backs, and other aspects of … https://www.ahrq.gov/news/newsroom/case-studies/201522.html   Back to

27. Medication Management: Sample Process for Medication Management Strategy (pdf file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medication-mgmt-sample-process.pdf
    January 12, 2017 - Every primary care practice is different, varying by practice size, staffing levels, procedures, resources … A brief procedure guide with these steps is provided for staff as they learn the process. … If you change these steps to fit your practice, you will need to customize the procedure and checklist … You can use the teach-back method to confirm patient understanding. … (Guidance on implementing teach-back is available at http://www.ahrq.gov/professionals/quality-patient

28. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
    healthcare411.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
    February 14, 2013 - If no, CALLER: Is there a better time that I can call you back? A. … If yes, confirm the patient’s knowledge of the discharge diagnosis using the “teach-back” method. … Then conduct teach-back to confirm the patient understood. … Category What To Look For Anticoagulants Bleeding; who is managing INR Antibiotics Diarrhea; backup method … I’ll call you back when I’ve 5 been able to set up the appointment.

29. TeamSTEPPS 2.0 Module 8: Change Management
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule8.pptx
    March 28, 2006 - And select the back arrow to go back to the previous slide. … An organization fosters a culture of safety with its practices, processes, and procedures. … Use existing quality improvement methods in your organization to track activities on a daily basis. … Will that method or methods work here? Why or why not? … New approaches and methods become part of a culture when they are effective.

30. Staff Training Instructor Guide | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps/lep/traintrainers/lepigstafftrain.html
    October 01, 2020 - Check-Back Is... . Teach-Back Is... . Putting It All Together . Summary .   … Return to Contents   Teach-Back Is... … Slide Time: 1 minute Say: While check-back simply verifies accuracy of a simple communication, teach-back … In a teach-back, you ask people to tell you in their own words what they have learned or understood … Check-back. Teach-back.

31. How To Use This Toolkit | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/hai/tools/ambulatory-surgery/how-to-use.html
    May 01, 2017 - Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria About the CUSP Method … Your facility can use the materials in each section to teach team members how to apply CUSP to prevent … If your facility is not familiar with the CUSP method, you may want to start with the CUSP toolkit … https://www.ahrq.gov/hai/tools/ambulatory-surgery/how-to-use.html   Back

32. TeamSTEPPS 2.0 Module 6: Mutual Support
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule6.pptx
    February 09, 2006 - Do you think about helping each other, supporting one another, having your team member's back? … And select the back arrow to go back to the previous slide. 2 The Materials You Will Use When you deliver … conflicts I experienced was when I worked in an environment that lacked updated SOPs or Standard Operating Procedures … interpersonal problem between our members, and it improved by our group getting help and updating the procedures … Can we agree to follow such a procedure if this were to occur again?

33. Tool: Closed-Loop Communication | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps-program/curriculum/communication/tools/loop.html
    May 01, 2023 - Tools Tool: SBAR Tool: Closed-Loop Communication Tool: Call-Out Tool: Check-Back … (or Repeat-Back) Tool: Teach-Back Tool: Handoff Tool: I-PASS Tool: ANTICipate … communication uses verbal feedback to ensure that messages are correctly understood by recipients using methods … including call-outs, check-backs, and teach-back. … www.ahrq.gov/teamstepps-program/curriculum/communication/tools/loop.html   Back

34. Enhancing Safety for Patients with Limited English Proficiency Train-the-Trainer Instructor Guide
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pptx
    November 19, 2008 - Slide ‹#› TeamSTEPPS 06.1 | Limited English Proficiency Limited English Proficiency 18 Teach-Back … Is… SAY: While check-back simply verifies accuracy of a simple communication, teach-back is a method … In a teach-back, you ask people to tell you in their own words what they have learned or understood. … This technique can be most useful for interpreters, who can use the teach-back to correct any misinformation … Teach-back 21 SLIDE TIME: 1 minute TeamSTEPPS | Limited English Proficiency Slide LEP

35. Health Literacy Tools for Providers of Medication Therapy Management | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/health-literacy/improve/pharmacy/medication-mgt.html
    September 01, 2020 - contains 21 tools, including: Conduct Brown Bag Medicine Reviews Communicate Clearly Use the Teach-Back … Method Encourage Questions Address Language Differences Consider Culture, Customs, and Beliefs … www.ahrq.gov/health-literacy/improve/pharmacy/medication-mgt.html   Back

36. How to Use the CUSP Toolkit | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/hai/cusp/toolkit/index.html
    July 01, 2018 - Home Healthcare-Associated Infections Program About the CUSP Method … Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria About the CUSP Method … core CUSP Toolkit is composed of instructional material that a unit leader (facilitator) can use to teach … https://www.ahrq.gov/hai/cusp/toolkit/index.html   Back to Top

37. AHRQ’s RED Toolkit Inspires Improved Patient Discharge at Nacogdoches Memorial Hospital | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/news/newsroom/case-studies/201501.html
    March 01, 2015 - The hospital introduced the teach-back method around patient medications, made follow-up calls to patients … https://www.ahrq.gov/news/newsroom/case-studies/201501.html   Back to

38. Section 3: Teaching the Key Concepts and Tools | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/teamstepps-program/curriculum/team/teach/index.html
    August 01, 2023 - In the introduction and each module, we provide advice to instructors on how to teach relevant content … The easiest way to teach TeamSTEPPS 3.0 may be reading instructor notes while advancing slides. … However, as explained previously, active teaching methods may be more effective. … For example, you might share how your use of a check-back in a recent meeting with a patient helped to … Back to Top Connect With Us Sign up for Email Updates

39. Strategy 4: IDEA Discharge Planning (Implementation Handbook) (doc file)
    healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.docx
    April 01, 2011 - Educate the patient and family about the patient’s condition at every opportunity and use teach back … All clinical staff Explain medicines to the patient and family and use teach back All clinical staff … be repeated by multiple providers (e.g., physician, nurse, and pharmacist), and be confirmed using a teach-back … method where patients are asked to repeat back what they understood about their discharge instructions … back Explain medications to the patient and family using teach back Discuss progress toward goals

40. AHRQ's Healthcare-Associated Infections Program | Agency for Healthcare Research and Quality
    healthcare411.ahrq.gov/hai/index.html
    March 01, 2024 - the front lines of care faster by helping clinicians and staff better understand how to apply proven methods … Help clinicians apply proven methods to prevent HAIs. … Visit the CUSP Method for more information. … Toolkit for Reducing CAUTI in Hospitals This toolkit helps hospital units teach team members how to … https://www.ahrq.gov/hai/index.html   Back to Top