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101. Module 3: Communication
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module3-communication.pptx
     January 13, 2022 - The “teach‐back” method, which is described on the next slide, can also be used to make sure the healthcare … Teach-back can be used when you explain: A new diagnosis.  Next steps for followup testing. … You ask them to teach it back to you.   … Teach-back can be used when you explain: A new diagnosis. Next steps for followup testing. … Teach-back may take longer initially as you learn to adopt it into your standard workflow.

102. Navigating the Health Care System | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool13a.html
     March 01, 2024 - Communication Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … Method: Tool 5 The Teach-Back Method Poster Teach-Back Questions for Informed Consent Follow Up … In less than 5 minutes, he is called back to see Dr. Malone. … Teach-back Dr. Malone says, "Tell me what you are going to do." Mr. … Confirm Understanding (Teach-Back Method). Treatment Simplification. Shared Decision-Making.

103. Health Literacy Patient Feedback Questions | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool17d.html
     April 01, 2024 - Communication Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … Method: Tool 5 The Teach-Back Method Poster Teach-Back Questions for Informed Consent Follow Up … Learn more about the Plan-Do-Study-Act method of quality improvement in Tool 2: Assess Organizational … Questions for Communicate Clearly: Tool #4 Also see Questions for Use the Teach-Back Method: Tool #5 … ☐ Yes, definitely  ☐ Yes, somewhat  ☐ No Questions for Use the Teach-Back Method: Tool #5 1.

104. Address Language Differences: Tool 9 | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool9.html
     April 01, 2024 - Communication Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … Method: Tool 5 The Teach-Back Method Poster Teach-Back Questions for Informed Consent Follow Up … https://www.ahrq.gov/health-literacy/improve/precautions/tool9.html   Back

105. TeamSTEPPS® Diagnosis Improvement: Module 3 Communication - Facilitator’s Notes (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/module3-presenters-notes.pdf
     January 13, 2022 - The “teach‐back” method, which is described on the next slide, can also be used to make sure the healthcare … • Teach-back can be used when you explain: ‒ A new diagnosis. … With teach‐back, you ask patients or family members to explain in their own words what they need to … You ask them to teach it back to you. … Teach‐back can be used when you explain: • A new diagnosis. • Next steps for followup testing.

106. Attend to Social Needs: Tool 18 | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool18.html
     April 01, 2024 - Communication Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … Method: Tool 5 The Teach-Back Method Poster Teach-Back Questions for Informed Consent Follow Up … Two methods of referral are: Direct referrals. … https://www.ahrq.gov/health-literacy/improve/precautions/tool18.html   Back

107. Assess, Select, and Create Easy-to-Understand Materials: Tool 11 | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool11.html
     February 01, 2024 - Communication Communication Self-Assessment Communication Observation Form Plain Language Words Use the Teach-Back … Method: Tool 5 The Teach-Back Method Poster Teach-Back Questions for Informed Consent Lab Results … https://www.ahrq.gov/health-literacy/improve/precautions/tool11.html   Back

108. Aurora Health Care Embraces AHRQ’s CUSP Method to Protect Patient Safety | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/201524.html
     August 01, 2015 - News Newsroom Impact Case Studies Aurora Health Care Embraces AHRQ’s CUSP Method … Blog Newsletter Events Aurora Health Care Embraces AHRQ’s CUSP Method … CUSP, an evidence-based method that helps clinical teams address safety issues by combining clinical … At Aurora, this has helped improve safety strategies, communication techniques, and teach-back with patients … https://www.ahrq.gov/news/newsroom/case-studies/201524.html   Back to

109. Consensus Organizational Health Literacy Quality Improvement Measures | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/health-literacy/improve/organizational.html
     September 01, 2020 - limited English proficiency that have documented involvement of an interpreter Staff Trained to Use Teach … Back Percentage of staff who report being formally trained to use the Teach Back method … Patients Correctly Teaching Back Discharge Instructions Percentage of discharged patients who correctly … taught back discharge instructions Care for Older Adults – Medication Review Percentage … https://www.ahrq.gov/health-literacy/improve/organizational.html   Back

110. Teaching Implementation Coaching for Culture Change | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/team/implement/teach-coach.html
     February 01, 2024 - Introduce coaching as an essential method for enabling staff to use TeamSTEPPS effectively and to reinforce … If your organization already has a feedback model in place for use in performance management, teach coaches … The role of coach often involves teaching a skill or procedure to another person. … https://www.ahrq.gov/teamstepps-program/curriculum/team/implement/teach-coach.html   … Back to Top Connect With Us Sign up for

111. Tool 5: How To Conduct a Postdischarge Followup Phone Call | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool5.html
     March 01, 2013 - One of the easiest ways to close the communication gap between patients and educators is to use the "teach-back … " method. … Teach-back is a way to confirm that you have explained to the patient what he or she needs to know in … A video demonstration of the teach-back method is available at: http://www.nchealthliteracy.org/teachingaids.html … Always conduct teach-back to confirm that the patient or caregiver understands how to take medicines.

112. Toolkit To Improve Safety in Ambulatory Surgery Centers | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/hai/tools/ambulatory-surgery/index.html
     March 01, 2023 - Healthcare-Associated Infections Program Combating Antibiotic-Resistant Bacteria About the CUSP Method … ASCs can use the toolkit to apply the proven principles and methods of AHRQ's Comprehensive Unit-based … How To Use This Toolkit The toolkit is organized into three sections that your facility can use to teach … Toolkit Sections Each section contains customizable resources that your facility can use to teach team … https://www.ahrq.gov/hai/tools/ambulatory-surgery/index.html   Back to

113. Implementing Shared Decision-Making: Barriers and Solutions—An Orthopedic Case Study | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/patient-safety/reports/liability/mincer.html
     August 01, 2017 - teach-back into his clinical interactions after training. … Informed consent with patient “teach-back” of key information about the proposed treatments or procedures … Also the SDM process must include “teach-back” from patient to provider. … Teach Back The patient explains back to provider the decision that was made and how they got to that … teach-back into his clinical interactions after training (0 percent vs. 31 percent, p=0.131).

114. Tool: Handoff | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
     May 01, 2023 - Tools Tool: SBAR Tool: Closed-Loop Communication Tool: Call-Out Tool: Check-Back … (or Repeat-Back) Tool: Teach-Back Tool: Handoff Tool: I-PASS Tool: ANTICipate … Research/Evidence Base Tool: Handoff A handoff is a standardized method … Reflect on your experience: Can you describe an example of the handoff method used in your facility … Is the same handoff method used in every situation, or do they vary?

115. AHRQ's RED Toolkit Helps Lower Readmissions in Dignity Health Hospitals | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/news/newsroom/case-studies/201522.html
     August 01, 2015 - For hospital officials, the most helpful aspects of the RED Toolkit have been the teach-back method for … The hospital instituted teach-back, follow-up appointments, patient call-backs, and other aspects of … https://www.ahrq.gov/news/newsroom/case-studies/201522.html   Back to

116. Tool 5: How To Conduct a Postdischarge Followup Phone Call | Agency for Healthcare Research and Quality
     ce.effectivehealthcare.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool5.html
     March 01, 2013 - One of the easiest ways to close the communication gap between patients and educators is to use the "teach-back … " method. … Teach-back is a way to confirm that you have explained to the patient what he or she needs to know in … A video demonstration of the teach-back method is available at: http://www.nchealthliteracy.org/teachingaids.html … Always conduct teach-back to confirm that the patient or caregiver understands how to take medicines.

117. Kripalani 2006 (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/Kripalani_2006.pdf
     January 01, 2006 - The teach-back technique was emphasized as the most effective way to confirm patient understanding.27 … Small group breakout sessions allowed residents to practice the teach-back technique and other recommended … “Teach back and simple language.” … want to make sure I explained everything clearly.”) • Be specific about what the patient should teach-back … with low-literacy patients.4, ��, �5-20, 33 Some of these recommendations, in- cluding use of the teach-back

118. Medication Management: Sample Process for Medication Management Strategy (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medication-mgmt-sample-process.pdf
     January 12, 2017 - Every primary care practice is different, varying by practice size, staffing levels, procedures, resources … A brief procedure guide with these steps is provided for staff as they learn the process. … If you change these steps to fit your practice, you will need to customize the procedure and checklist … You can use the teach-back method to confirm patient understanding. … (Guidance on implementing teach-back is available at http://www.ahrq.gov/professionals/quality-patient

119. Postdisphone (doc file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdisphone.docx
     January 31, 2013 - If no, CALLER: Is there a better time that I can call you back? A. … If yes, confirm the patient’s knowledge of the discharge diagnosis using the “teach-back” method. … Then conduct teach-back to confirm the patient understood. … What To Look For Anticoagulants Bleeding; who is managing INR Antibiotics Diarrhea; backup method … I’ll call you back when I’ve been able to set up the appointment.

120. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
     February 14, 2013 - If no, CALLER: Is there a better time that I can call you back? A. … If yes, confirm the patient’s knowledge of the discharge diagnosis using the “teach-back” method. … Then conduct teach-back to confirm the patient understood. … Category What To Look For Anticoagulants Bleeding; who is managing INR Antibiotics Diarrhea; backup method … I’ll call you back when I’ve 5 been able to set up the appointment.