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241. Training Guide: Using Simulation in TeamSTEPPS Training (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/simulation/traininggd-update.pdf
     February 01, 2011 - • When a participant asks a question, direct the question back to the team, if possible. … Check to ensure the slides can be seen clearly from the back of the room. … Explain that, as a training approach, simulation offers an opportunity to teach and engage health care … PPT slide 21 PPT slide 22 PPT slide 23 PPT slide 24 Welcome participants back from break and … PPT slide 38 Welcome participants back from break and show PPT slide #38, Phase 3.

242. Improving Your Laboratory Testing Process Toolkit (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/lab-testiing/lab-testing-toolkit.pdf
     December 01, 2017 - The other tests came back, but the A1c test result (which was 9.7%) was much delayed and not attended … After a patient has a test ordered or performed, but before the results are back. 2. … • The teach-back method in which a patient repeats what they have been told has been shown to enhance … _________________________________________________________________________ (date) If I don’t hear back … Route back to ordering provider. Closed-loop communication.

243. Implementing the Surgical Safety Checklist | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/implementation-guide/guide-implement.html
     November 01, 2017 - sections/implementation/implementation-guide/guide-implement.html   Back

244. Improving Communication and Teamwork in the Surgical Environment
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/improving/improving.pptx
     May 01, 2017 - Instrument, sponge, and needle counts are correct Name of the procedure performed Specimen labeling Read back … Teach people closed-loop communication.

245. Section 4: Ways To Approach the Quality Improvement Process (Page 2 of 2) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html
     January 01, 2020 - quality-improvement/improvement-guide/4-approach-qi-process/sect4part2.html   Back

246. New Models of Primary Care Workforce - Case Example #6: Henry Ford Health System (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_6.pdf
     October 01, 2016 - At K-15, each teamlet is supported by a secretary who is part of back office staff and does prior authorizations … RNs teach patients about starting insulin. … hospital rounds with the attending physician to monitor patient needs and plan for the transition back … Each clinic sends representatives to Care Team Forum meetings to take decisions back to their site for

247. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
     April 01, 2022 - strategies-for-improving/customer-service/strategy6p-service-recovery.html   Back

248. TeamSTEPPS for Office-Based Care: Implementation Planning | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module11/office_impplan-ig.html
     September 01, 2015 - What skills you will teach. When the training sessions will occur and for how long. … www.ahrq.gov/teamstepps/officebasedcare/module11/office_impplan-ig.html   Back

249. Appendix C: Advisory Board Members | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/app-c.html
     September 01, 2020 - www.ahrq.gov/health-literacy/professional-training/lepguide/app-c.html   Back

250. Figure 5. Overview of Medical Interpreter Standards of Practice | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/fig5.html
     September 01, 2020 - www.ahrq.gov/health-literacy/professional-training/lepguide/fig5.html   Back

251. Meeting Minutes, November 2017 | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/news/events/nac/2017-11-nac/nacmtg1117-minutes.html
     February 01, 2018 - /www.ahrq.gov/news/events/nac/2017-11-nac/nacmtg1117-minutes.html   Back

252. Action Planning for the SOPS Surveys Webcast Transcript (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
     June 01, 2019 - your computer freezes at any point during today's presentation, you can try logging out and logging back … With that, I'll turn it back over to Laura. … I really am just saying let's get us halfway back there. … If you get push back here maybe you say, "Okay, we're going to pilot it. … Of course, going back to our goal, our goal is increasing Handoffs and Transitions by five percentage

253. Health Care Simulation to Advance Safety | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/research/findings/factsheets/errors-safety/simulproj15/index.html
     August 01, 2018 - research/findings/factsheets/errors-safety/simulproj15/index.html   Back

254. Primary Care Practice Facilitation Curriculum Module 5: Special Considerations When Working With Safety Net Practices (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-5-working-with-safety-net-practices.pdf
     September 01, 2015 - receive an appointment within 2 weeks, or if patients request a later appointment they are asked to call back … If patients want appointments in, for example, 2 months, they are told to call back the week they want … the electronic medical record goes with each team member rather than having care team personnel go back … No one at Clinica would ever imagine going back to paper charts; the EMR has been a key contributor … clinics and practices whose improvement journey began later than that of Clinica, Clinica has much to teach

255. TeamSTEPPS for Office-Based Care: Change Management | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html
     September 01, 2015 - www.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html   Back

256. Putting Quality Measures to Work: Lessons from the CHIPRA Quality Demonstration Grant Program | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/qde-mmd-webinar-slides.html
     January 01, 2016 - policymakers/chipra/demoeval/what-we-learned/qde-mmd-webinar-slides.html   Back

257. Module 15: Preparing and Presenting Performance Data (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-15-presenting-data.pdf
     September 01, 2015 - A number of good online training programs teach basic skills for working with data using statistical … hematuria, frequency, urgency, dysuria, discharge, impotence, incontinence Musculoskeletal: denies back … denies abdominal pain, dysphagia, nausea, vomiting, diarrhea, constipation Musculoskeletal: denies back … hematuria, frequency, urgency, dysuria, discharge, impotence, incontinence Musculoskeletal: denies back … hematuria, frequency, urgency, dysuria, discharge, impotence, incontinence Musculoskeletal: denies back

258. Quality Improvement Strategies | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/pqmp/implementation-qi/toolkit/antipsychotic/qi-strategies.html
     July 01, 2021 - Project TEACH . … Care Gap Reports Use care gap reports to feed information back to providers (e.g., primary care physicians … www.ahrq.gov/pqmp/implementation-qi/toolkit/antipsychotic/qi-strategies.html   Back

259. Primary Care Practice Facilitation Curriculum Module 7: Professionalism for Practice Facilitators (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-7-professionalism.pdf
     September 01, 2015 - You can also use this as an opportunity to remind them when you will be back for a next visit and begin … After a long day (and a drive home ahead), it can be tempting just to slip out the back door. … Then you can check with your supervisor and get back to them. … You can apply the PDSA cycles that you teach practices to the development of your own professional … In an ideal world, your own professional work mirrors what you then teach your practices to do.

260. Meeting Minutes, November 2015 | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/news/events/nac/2015-11-nac/nacmtg1115-minutes.html
     May 01, 2016 - Creating materials that teach and train health care systems and professionals to catalyze improvements … /www.ahrq.gov/news/events/nac/2015-11-nac/nacmtg1115-minutes.html   Back