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www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/toolkit.html
February 01, 2024 - Communication
Communication Self-Assessment
Communication Observation Form
Plain Language Words
Use the Teach-Back … Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions for Informed Consent
Lab Results … Awareness: Tool #3 Tools to Improve Spoken Communication
Communicate Clearly: Tool #4
Use the Teach-Back … https://www.ahrq.gov/health-literacy/improve/precautions/toolkit.html
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www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/team/teach/two-day.html
February 01, 2024 - Teaching Process
Introduction
Referring to Slide 1, “Team Leadership,” welcome the participants back … The TeamSTEPPS curriculum now includes a set of video-based simulation training activities that teach … You may want to use parts of or all of that resource to teach these concepts. … https://www.ahrq.gov/teamstepps-program/curriculum/team/teach/two-day.html
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www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool17e.html
March 01, 2024 - Communication
Communication Self-Assessment
Communication Observation Form
Plain Language Words
Use the Teach-Back … Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions for Informed Consent
Lab Results … https://www.ahrq.gov/health-literacy/improve/precautions/tool17e.html
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www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/communication/overview/index.html
June 01, 2023 - Closed-Loop Communication
Using verbal feedback, including call-outs, check-backs, and teach-backs, … Check-Back
A closed-loop communication strategy used to ensure that information shared by one team … Teach-Back
A method to confirm that you have explained information clearly and that patients, family … In a teach-back, you ask the patient or family caregiver to explain the information they need to know … www.ahrq.gov/teamstepps-program/curriculum/communication/overview/index.html
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/teamstepps-pocket-guide.pdf
May 01, 2023 - .........................................................7
Teach-Back .............................. … Teach-Back
A method to confirm that the sender has explained
information clearly and that patients or … In a teach-back, the sender asks the patient or
family member to explain the information they need to … Teach-Back
Handoff
I-PASS
Team Leadership
Multi-Team System forPatient Care
Effective Team Leadership … Teach-Back
Handoff
I-PASS
Team Leadership
Multi-Team System forPatient Care
Effective Team Leadership
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
July 23, 2010 - when explaining more than one concept and use teach back after each concept
18
Strategy 2: Communicating … to Improve Quality Training (Tool 6)
We have mentioned Teach Back several times today. … Teach Back is a chance to assess how well you explained a concept to the patient and family, and if needed … Some tips for Teach Back:
Start slowly – try on 1 or 2 patients, maybe toward the end of your shift to … Explain the 2-3 points for the first concept and check understanding using teach back.
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www.qualitymeasures.ahrq.gov/teamstepps-program/curriculum/team/implement/teach-coach.html
February 01, 2024 - If your organization already has a feedback model in place for use in performance management, teach coaches … https://www.ahrq.gov/teamstepps-program/curriculum/team/implement/teach-coach.html
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www.qualitymeasures.ahrq.gov/teamstepps-program/resources/additional/situation.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS and Teach … Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Call Out (Subacute Care)
Call-Outs in Labor and Delivery
Check Back (Long-Term Care) … Use these TeamSTEPPs techniques to teach medical office staff how to intervene on behalf of patients … www.ahrq.gov/teamstepps-program/resources/additional/situation.html
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/onlinecourse/tsonlinemodule7.pptx
November 02, 2018 - It teaches you all the concepts that comprise the TeamSTEPPS initiative
While also teaching you to teach … And select the back arrow to go back to the previous slide.
2
The Materials You Will Use
When you deliver … This is commonly referred to as, "watching each other's back." … It is important that you feel that you can trust your team member to watch your back and not stand back … When you teach, facilitate a discussion of these same questions with your participants.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/pharmhealthlit/Kripalani_2006.pdf
January 01, 2006 - The teach-back technique was
emphasized as the most effective way to confirm patient
understanding.27 … Small group breakout sessions allowed
residents to practice the teach-back technique and other
recommended … “Teach back and simple
language.” … want to make sure I explained
everything clearly.”)
• Be specific about what the patient should teach-back … with low-literacy
patients.4, ��, �5-20, 33 Some of these recommendations, in-
cluding use of the teach-back
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www.qualitymeasures.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
October 01, 2021 - Healthcare providers can help the U.S. reach its goal for the first objective by using the teach-back … Asking people to “teach-back” in their own words, or to show via a demonstration (e.g., how they’ll take … Healthcare delivery organizations can promote teach-back by training staff in the method and re-enforcing … /www.ahrq.gov/news/blog/ahrqviews/health-literacy-objectives.html
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-procedure-final508.pdf
April 04, 2018 - The Patient Information Card also includes an appointment
reminder (date/time) on the back. … You can use the teach-
back method to confirm patient understanding. … (Guidance on implementing teach-
back is available at http://www.ahrq.gov/professionals/quality-patient-safety … /patient-
family-engagement/pfeprimarycare/interventions/teach-back.html.)
3. … of LI
Headings
Rule Name Status Description
Appropriate nesting Passed Appropriate nesting
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/pharmlitqi/slidedeck4/slidedeck4.pptx
March 01, 2011 - communication
Explain things using
everyday words
Repeat key messages/
actions
Encourage questions
Use teach-back … Teach-back can be an
effective technique for
health care professionals
to use to check clarity and … Finally use teach-back - Teach-back can be an effective technique for health care professionals to use … Finally use teach-back - Teach-back can be an effective technique for health care professionals to use … groups of 3-5; you have 30 mins
Complete a PDSA cycle worksheet for a pharmacy that wants to incorporate teach-back
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-1-slides.pptx
August 03, 2022 - Exchange Tools
Situation – Background – Assessment – Recommendation or Request (SBAR)
Call-Out
Check-Back … Teach-Back
Handoffs (including I-PASS)
9
Communication
9
SBAR Provides…
A framework for team … It helps team members anticipate next steps.
13
Communication
Communication
Check-Back Is…
Sometimes … also called a Repeat-Back. … TeamSTEPPS also includes a Teach-Back tool, which can be used with patients and family caregivers.
14
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/medicinelist-barriers-postcard-final508.pdf
April 03, 2018 - Explain in plain language how the
medicine affects the body and use
teach-back to ensure understanding … Use plain language instructions on
the prescription so plain language
appears on the label; use teach … -
back or the Show Me method. … of LI
Headings
Rule Name Status Description
Appropriate nesting Passed Appropriate nesting
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www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool16.html
February 01, 2024 - Communication
Communication Self-Assessment
Communication Observation Form
Plain Language Words
Use the Teach-Back … Method: Tool 5
The Teach-Back Method Poster
Teach-Back Questions for Informed Consent
Lab Results … Provide pill organizers, and teach patients and caregivers how to fill them using their medicine list … https://www.ahrq.gov/health-literacy/improve/precautions/tool16.html
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www.qualitymeasures.ahrq.gov/teamstepps-program/resources/additional/check-back-long.html
July 01, 2023 - Pocket Guide
Measurement Tools
Module Tools
Additional Videos
Applying CUS and Teach … Back in Inpatient Setting
CUS for Maternal Health Equity
CUS in Labor and Delivery … Call Out (Subacute Care)
Call-Outs in Labor and Delivery
Check Back (Long-Term Care) … (Long-Term Care) (36 seconds)
Check back ensures that information is communicated accurately. … https://www.ahrq.gov/teamstepps-program/resources/additional/check-back-long.html
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www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/table-2.html
September 01, 2020 - 12.1; 14.8 Appendix B
Topic 2: Improving Communication in Pharmacy
8
Using and Teaching the Teach … Back Method
X
X
X
12.1; 14.5; 14.8; Appendix B
9
Identify Commonly Used Terms in … Appendix B
Topic 4: Conducting Health Literacy Quality Improvement
16
Designing a QI Project for Teach-Back … www.ahrq.gov/health-literacy/professional-training/pharmacy/table-2.html
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www.qualitymeasures.ahrq.gov/patient-safety/reports/engage/strategies.html
April 01, 2018 - Primary Care Settings
Be Prepared To Be Engaged
Create a Safe Medicine List Together
Teach-Back … Teach-Back :
Improves commuication and health literacy. … https://www.ahrq.gov/patient-safety/reports/engage/strategies.html
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www.qualitymeasures.ahrq.gov/health-literacy/patient-education/index.html
January 01, 2024 - Teach-back is an evidence-based health literacy strategy to ensure that you have explained information … Choice: Training Modules for Health Care Leaders and Professionals --two interactive training modules--teach … These include:
Communicate Clearly: Tool #4
Use the Teach-Back Method: Tool #5
Follow Up with Patients … https://www.ahrq.gov/health-literacy/patient-education/index.html
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