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461. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
     April 01, 2022 - strategies-for-improving/customer-service/strategy6p-service-recovery.html   Back

462. Appendix A. References | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/research/findings/final-reports/stpra/stpraaparef.html
     September 01, 2018 - www.ahrq.gov/research/findings/final-reports/stpra/stpraaparef.html   Back

463. TeamSTEPPS for Office-Based Care: Implementation Planning | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module11/office_impplan-ig.html
     September 01, 2015 - What skills you will teach. When the training sessions will occur and for how long. … www.ahrq.gov/teamstepps/officebasedcare/module11/office_impplan-ig.html   Back

464. Appendix C: Advisory Board Members | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/app-c.html
     September 01, 2020 - www.ahrq.gov/health-literacy/professional-training/lepguide/app-c.html   Back

465. Figure 5. Overview of Medical Interpreter Standards of Practice | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/professional-training/lepguide/fig5.html
     September 01, 2020 - www.ahrq.gov/health-literacy/professional-training/lepguide/fig5.html   Back

466. Video-Transcript-Spanish (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/long-term-modules/module3/video-transcript-spanish.docx
     April 21, 2014 - Now, let me repeat back to you what I´ve heard, to make sure that I clearly understood everything.

467. TeamSTEPPS 2.0: Module 8. Change Management | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module8/igchangemgmt.html
     March 01, 2019 - www.ahrq.gov/teamstepps/instructor/fundamentals/module8/igchangemgmt.html   Back

468. Meeting Minutes, November 2017 | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/news/events/nac/2017-11-nac/nacmtg1117-minutes.html
     February 01, 2018 - /www.ahrq.gov/news/events/nac/2017-11-nac/nacmtg1117-minutes.html   Back

469. Action Planning for the SOPS Surveys Webcast Transcript (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
     June 01, 2019 - your computer freezes at any point during today's presentation, you can try logging out and logging back … With that, I'll turn it back over to Laura. … I really am just saying let's get us halfway back there. … If you get push back here maybe you say, "Okay, we're going to pilot it. … Of course, going back to our goal, our goal is increasing Handoffs and Transitions by five percentage

470. Health Care Simulation to Advance Safety | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/research/findings/factsheets/errors-safety/simulproj15/index.html
     August 01, 2018 - research/findings/factsheets/errors-safety/simulproj15/index.html   Back

471. Primary Care Practice Facilitation Curriculum Module 5: Special Considerations When Working With Safety Net Practices (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-5-working-with-safety-net-practices.pdf
     September 01, 2015 - receive an appointment within 2 weeks, or if patients request a later appointment they are asked to call back … If patients want appointments in, for example, 2 months, they are told to call back the week they want … the electronic medical record goes with each team member rather than having care team personnel go back … No one at Clinica would ever imagine going back to paper charts; the EMR has been a key contributor … clinics and practices whose improvement journey began later than that of Clinica, Clinica has much to teach

472. TeamSTEPPS, Module 11 (Instructor Guide) (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module11/igimplement.pdf
     March 04, 2014 - Importantly, allow time for the participants to work on their Implementation Plan and report back to … for each audience, including: – Who will attend the training sessions; – What skills you will teach

473. Appendix F. CAUTI Prevention in Long-Term Care: Frequently Asked Questions | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/hai/quality/tools/cauti-ltc/modules/resources/tools/prevent/clinical-faqs.html
     March 01, 2017 - Bladder training is a process to teach a resident to manage and empty his/her bladder without the need … tools/cauti-ltc/modules/resources/tools/prevent/clinical-faqs.html   Back

474. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.docx
     August 01, 2010 - tri-fold checklist provides information about how to fold the brochure by indicating the front and back … Often, if bedside shift report is not consistently monitored, nurses may revert back to familiar habits

475. TeamSTEPPS for Office-Based Care: Change Management | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html
     September 01, 2015 - www.ahrq.gov/teamstepps/officebasedcare/module9/office_mgmt-ig.html   Back

476. Putting Quality Measures to Work: Lessons from the CHIPRA Quality Demonstration Grant Program | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/qde-mmd-webinar-slides.html
     January 01, 2016 - policymakers/chipra/demoeval/what-we-learned/qde-mmd-webinar-slides.html   Back

477. Module 15: Preparing and Presenting Performance Data (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-15-presenting-data.pdf
     September 01, 2015 - A number of good online training programs teach basic skills for working with data using statistical … hematuria, frequency, urgency, dysuria, discharge, impotence, incontinence Musculoskeletal: denies back … denies abdominal pain, dysphagia, nausea, vomiting, diarrhea, constipation Musculoskeletal: denies back … hematuria, frequency, urgency, dysuria, discharge, impotence, incontinence Musculoskeletal: denies back … hematuria, frequency, urgency, dysuria, discharge, impotence, incontinence Musculoskeletal: denies back

478. Quality Improvement Strategies | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/pqmp/implementation-qi/toolkit/antipsychotic/qi-strategies.html
     July 01, 2021 - Project TEACH . … Care Gap Reports Use care gap reports to feed information back to providers (e.g., primary care physicians … www.ahrq.gov/pqmp/implementation-qi/toolkit/antipsychotic/qi-strategies.html   Back

479. Primary Care Practice Facilitation Curriculum Module 7: Professionalism for Practice Facilitators (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-7-professionalism.pdf
     September 01, 2015 - You can also use this as an opportunity to remind them when you will be back for a next visit and begin … After a long day (and a drive home ahead), it can be tempting just to slip out the back door. … Then you can check with your supervisor and get back to them. … You can apply the PDSA cycles that you teach practices to the development of your own professional … In an ideal world, your own professional work mirrors what you then teach your practices to do.

480. Meeting Minutes, November 2015 | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/news/events/nac/2015-11-nac/nacmtg1115-minutes.html
     May 01, 2016 - Creating materials that teach and train health care systems and professionals to catalyze improvements … /www.ahrq.gov/news/events/nac/2015-11-nac/nacmtg1115-minutes.html   Back