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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/postdisphone.docx
June 02, 2025 - If no, CALLER: Is there a better time that I can call you back?
A. … If yes, confirm the patient’s knowledge of the discharge diagnosis using the “teach-back” method. … Then conduct teach-back to confirm the patient understood. … I’ll call you back when I’ve been able to set up the appointment. … If you have to follow up with patient on anything, remind him or her that you will be calling back.
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/hospitals/red-toolkit/postdisphone.pdf
June 02, 2025 - If no, CALLER: Is there a better time that I can call you back?
A. … If yes, confirm the patient’s knowledge of the discharge diagnosis using the “teach-back”
method. … Then
conduct teach-back to confirm the patient understood. … I’ll call you back when I’ve
5
been able to set up the appointment. … If you have to follow up with patient on
anything, remind him or her that you will be calling back.
-
www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/postdischarge-phone.html
March 01, 2025 - If no,CALLER: Is there a better time that I can call you back? A. … If yes, confirm the patient's knowledge of the discharge diagnosis using the "teach-back" method. … Then conduct teach-back to confirm the patient understood. … I'll call you back whe I've been able to set up the appointment. … If you have to follow up with patient on anything, remind him or her that you will be calling back.
-
www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/postdischarge-phone.html
March 01, 2025 - If no,CALLER: Is there a better time that I can call you back? A. … If yes, confirm the patient's knowledge of the discharge diagnosis using the "teach-back" method. … Then conduct teach-back to confirm the patient understood. … I'll call you back whe I've been able to set up the appointment. … If you have to follow up with patient on anything, remind him or her that you will be calling back.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-presenters-notes.pdf
January 01, 2008 - patient-clinician communication
‒ For diagnosis-focused referrals
‒ For conveying diagnostic uncertainty
• Teach-Back … Teach‐back
is another diagnosis improvement communication tool that promotes patient
engagement, patient … These include call‐out, check back, and handoffs. … Failure to share
information
Defensiveness
Conventional thinking
SBAR
Teach-back … If her staff had used teach‐back with Mr.
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/dx-improvement/module7-all-together.pptx
January 01, 2008 - patient-clinician communication
For diagnosis-focused referrals
For conveying diagnostic uncertainty
Teach-Back … Teach‐back is another diagnosis improvement communication tool that promotes patient engagement, patient … These include call‐out, check back, and handoffs. … Fatigue
Misinterpretation of data
Failure to share information
Defensiveness
Conventional thinking SBAR
Teach-back … If her staff had used teach‐back with Mr.
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www.ahrq.gov/news/newsroom/case-studies/201704.html
April 01, 2017 - "HAP's clinical staff used its expertise in the 'teach-back' technique to develop a community education
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Implement_Hndbook_508_v2.pdf
April 01, 2011 - back. … back … back
All clinical staff
• Explain medicines to the patient and family and use teach back All clinical … be repeated by multiple providers (e.g., physician, nurse, and
pharmacist), and be confirmed using a teach-back … back
• Explain medications to the patient and
family using teach back
• Discuss progress toward goals
-
www.ahrq.gov/research/findings/final-reports/stpra/stpraapd3.html
April 01, 2018 - Family allowed back into PACU?
Rare for family to come back to PACU. … Not let someone go back if visibly sick. … Call family back to PACU and go over discharge. … Teach them how to empty/drain catheters etc. Teach them to give injections. … Patient always calls surgeon back. Surgeon sees patient a week later.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool8_cop_handout.docx
November 01, 2015 - Provide customized education to patients and their caregivers;
Provide oral instructions using the teach-back
-
www.ahrq.gov/hai/cusp/toolkit/content-calls/best-practices-slides/slides.html
October 01, 2014 - Lessons to Bring Back to Your Hospitals
Slide 6. Final Thoughts
Slide 7. … Lessons to Bring Back to Your Hospitals
Collaborative, multidisciplinary team approach is key … Final Thoughts
We teach this process to new graduate nurses during their orientation so they start
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool3_hosp_inv.docx
June 02, 2025 - · Use clinical pharmacists to enhance medication optimization, education, reconciliation
· Use “teach-back
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www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool4.html
March 01, 2025 - Confirm understanding through teach-back of what medicines are for, why it is important to take them, … Teach a written discharge plan the patient can understand. Obtain interpreter services, if needed. … Use materials and teaching methods (such as the teach-back method) that are appropriate for all levels … When this occurs, try the teach-back method to assess understanding and shared meaning. … Use the teach-back method to assess comprehension of discharge instructions, as described in Tool 3,
-
www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool4.html
March 01, 2025 - Confirm understanding through teach-back of what medicines are for, why it is important to take them, … Teach a written discharge plan the patient can understand. Obtain interpreter services, if needed. … Use materials and teaching methods (such as the teach-back method) that are appropriate for all levels … When this occurs, try the teach-back method to assess understanding and shared meaning. … Use the teach-back method to assess comprehension of discharge instructions, as described in Tool 3,
-
www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool2_readm_review.docx
June 02, 2025 - care for patients once they leave the hospital and noticed that you were here recently and now you’re back … identified opportunities that your hospital team can address (e.g., bedside delivery of medication, teach-back
-
www.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/redtool3.html
March 01, 2025 - each component of the RED (except the postdischarge followup phone call), including how to create and teach … Create the AHCP, an easy-to-understand discharge plan, and teach it in a way that enables patients to … Teach a written discharge plan the patient can understand. … Continue instruction until patients correctly teach-back the plan. … There are also examples and tips on how to retrieve, document, and teach the RED components.
-
www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool3.html
March 01, 2025 - each component of the RED (except the postdischarge followup phone call), including how to create and teach … Create the AHCP, an easy-to-understand discharge plan, and teach it in a way that enables patients to … Teach a written discharge plan the patient can understand. … Continue instruction until patients correctly teach-back the plan. … There are also examples and tips on how to retrieve, document, and teach the RED components.
-
www.ahrq.gov/sites/default/files/wysiwyg/research/findings/making-healthcare-safer/mhs3/care-transitions-1.pdf
March 01, 2020 - BOOST promotes patient
education through the use
of the teach-back
technique. … BOOST provides
a video and 60–90 minute
curriculum to educate the
care team about the teach-
back … The BOOST Model stresses
the importance of
communicating with
patients using the teach-
back technique … Model (((MH “Teaching") OR (AB
"Teach-Back
Communication" OR
“Teach-Back” OR
“Teachback”))
AND … Communication" OR
“Teach-Back” OR
“Teachback”))
AND
((MH “Patient Discharge”
OR “Patient Transfer
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/safetransitions/safetrans_checklist.pdf
December 01, 2017 - – Using plain language, motivational interviewing, and teach-back to ensure understanding and confidence
-
www.ahrq.gov/news/newsroom/case-studies/cp31103.html
October 01, 2014 - For example, say a physician wants to incorporate the "teach-back method," an evidence-based health literacy