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  1. www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/tap2.html
    October 01, 2014 - Designing and Implementing Medicaid Disease and Care Management Programs Appendix: State Overviews (continued) Previous Page   Table of Contents Designing and Implementing Medicaid Disease and Care Management Programs Introduction Section 1: Planning a Care Management Program Section 2: Engagi…
  2. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Cotayo.pdf
    April 22, 2004 - Measuring Safety: A New Perspective on Outcomes of a Long-term Intensive Case Management Program 291 Measuring Safety: A New Perspective on Outcomes of a Long-term Intensive Case Management Program Rosa M. Cotayo, Holly A. Grems, Elizabeth Sloan Abstract Patient safety is a critical dimension of program …
  3. www.ahrq.gov/cahps/news-and-events/webinar-11124/webcast-questions.html
    June 01, 2024 - Questions and Answers About Improving Response Rates and Representativeness for CAHPS Survey Data These questions and answers are drawn from a January 2024 CAHPS webcast on strategies for improving response rates and the representativeness of survey data.  What are suggested best practices for eliciting respo…
  4. www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items-hp-survey50-adult.html
    April 01, 2020 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Interpreter Services Population version: Adult Download these items: English: ( Word , 38 KB); Spanish ( Word , 32 KB; PDF , 148 KB) Users of the CAHPS ® Health Plan Survey are free to incorporate supplemental items in order to meet the need…
  5. www.ahrq.gov/cahps/news-and-events/events/webinar-011818.html
    April 01, 2022 - Understanding CAHPS Surveys: A Primer for New Users (January 2018) January 11, 2018 Summary Speakers and PowerPoint Slides Recording Transcript Related Material Summary This Webcast from the Agency for Healthcare Research and Quality (AHRQ) provided an overview of the CAHPS surveys. Speakers e…
  6. www.ahrq.gov/talkingquality/resources/comparative-reports/dialysis-facilities.html
    October 01, 2022 - Comparative Reports on Dialysis Facilities The following reports are examples of comparative information on the quality of care provided by dialysis facilities. Report Title: Dialysis Facility Compare Website: https://www.medicare.gov/care-compare/?providerType=DialysisFacility&redirect=true . Accessed Jul…
  7. www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-sdm-hp-adult.html
    December 01, 2018 - Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Shared Decisionmaking Population version: Adult Download these items: English (Word, 28 KB) Users of the CAHPS ® Health Plan Survey are free to incorporate supplemental items in order to meet the needs of their organizations, local markets, …
  8. www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-perceived-bias-cg30-adult.html
    December 01, 2023 - Supplemental Items for the CAHPS Clinician & Group Adult Survey: Perceived Bias Population version: Adult Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to meet the needs of their organizations, local markets, and/or audiences. Some items cover events that occ…
  9. www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-communication-barriers-cg30-adult.html
    December 01, 2023 - Supplemental Items for the CAHPS Clinician & Group Adult Survey: Communication Barriers Population version: Adult Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to meet the needs of their organizations, local markets, and/or audiences. Some items cover events …
  10. www.ahrq.gov/cahps/cahps-database/hp-database/index.html
    December 01, 2024 - CAHPS Health Plan Survey Database The CAHPS Health Plan Survey (HP CAHPS) Database is a central repository of survey data from State Medicaid agencies, State Children's Health Insurance Programs (CHIP), and individual health plans that have administered the HP CAHPS Survey and chose to submit their data to th…
  11. www.ahrq.gov/cahps/cahps-database/hcbs-database/index.html
    August 01, 2025 - CAHPS Home and Community-Based Services (HCBS) Survey Database The CAHPS Home and Community-Based Services (HCBS) Survey Database is a central repository of survey data from State Medicaid agencies and the managed care entities with which they contract that have administered the HCBS CAHPS survey and chose to…
  12. www.ahrq.gov/cahps/cahps-database/cg-database/index.html
    June 01, 2024 - CAHPS Clinician & Group Survey Database The Clinician & Group Survey Database Survey (CG CAHPS) Database is a central repository of survey data from practice sites, medical groups, and regional health collaboratives that have administered the CG CAHPS survey and choose to submit their data to the Database. This…
  13. www.ahrq.gov/cahps/cahps-database/research-datasets/index.html
    September 01, 2025 - Research Datasets for CAHPS Surveys In response to requests from researchers interested in using CAHPS survey data for research purposes, AHRQ has established a process for researchers to request de-identified data files from the CAHPS Databases. The CAHPS Databases currently include respondent- and organizatio…
  14. www.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
    January 01, 2025 - CAHPS Adult Hospital Survey The Adult version of the CAHPS Hospital Survey (HCAHPS) asks people 18 and older about their experiences with care provided in an inpatient setting. The Centers for Medicare & Medicaid Services (CMS) implements the Adult version of HCAHPS on a national basis. As of January 2022, 4,48…
  15. www.ahrq.gov/cahps/item-sets/index.html
    October 01, 2024 - CAHPS Supplemental Items Supplemental items are optional questions that survey users can add to their standardized CAHPS instruments to meet the needs of their organizations, local markets, and/or audiences. For example, a user of the Clinician & Group Survey may want to ask patients to comment on their experie…
  16. www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
    January 01, 2025 - CAHPS Survey Design and Administration Since the CAHPS program's inception in the mid-1990s, AHRQ has provided guidance on survey design, sampling, and data collection strategies to ensure that survey users have the information they need to collect the most accurate data possible.   Review this page for general…
  17. www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
    July 01, 2025 - Analyzing CAHPS Survey Data Users of CAHPS surveys may take a few different approaches to analyzing their data to generate results that can be reported to healthcare providers, administrators, and consumers. The CAHPS team supports users in conducting their analyses of the closed-ended surveys by developing and…
  18. www.ahrq.gov/cahps/consumer-reporting/measures/index.html
    October 01, 2024 - CAHPS Measures of Patient Experience Every CAHPS survey produces several measures of patient experience. These measures include composite measures, which combine two or more related survey items; single-item measures; and rating measures, which reflect respondents’ ratings on a scale of 0 to 10.  Composite meas…
  19. www.ahrq.gov/cahps/surveys-guidance/american-indian/index.html
    July 01, 2024 - CAHPS American Indian Survey The CAHPS American Indian Survey, developed in 2005, is a standardized questionnaire that asks adult American Indians to report on and rate their experiences with tribal healthcare facilities. It was originally developed for the Choctaw Nation Health Service but has been adapted for…
  20. www.ahrq.gov/cahps/news-and-events/events/index.html
    August 01, 2025 - CAHPS Webcasts & Recent Events AHRQ sponsors webcasts and other events to provide information about CAHPS products and related resources, offer updates on the status of products in development, and support survey sponsors and vendors in using CAHPS instruments and data.   Research Meetings AHRQ's research meeti…

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