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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Emanuel-Berwick_110.pdf
July 02, 2008 - of as a
feature of the system. … Patient safety must be an
attribute of the health care system. … on other places in the system. … So, when designing a system, improving a
system, analyzing an adverse event, researching an issue, or … Work system
design for patient safety: The SEIPS model.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/mcc-summit/mcc-summit-arlene.pdf
November 17, 2020 - • Common, Costly
• Health equity issue
• Health system ill-designed to meet the needs of
those at risk … factors such as homelessness
5
AHRQ’s Vision for People
Living with MCC
A sustainable healthcare system … • Move from a system that treats diseases and
focuses on illness to one that treats the people living … • Patient Advocates
• Clinicians
• Researchers
• Health System Leaders
• Community Organizations
• Professional
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/rrs_slides/rrsslides.pdf
January 01, 2008 - Response Systems
TM
TEAMSTEPPS 05.2Mod 1 05.2 Page 2Page 2
RRS
Overview
What is the Rapid Response System … The Rapid Response System (RRS) is the
overarching structure that coordinates all teams
involved in … System activation?
Patient handoffs?
Patient treatment?
Evaluation of the response team? … in
care
Achievement of patient
stabilization
TEAMSTEPPS 05.2Mod 1 05.2 Page 43Page 43
RRS
System … Evaluation: Sensemaking
System Evaluation: Sensemaking Tools
Let’s look back at our example
Exercise
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/rrs/instructor_slides/rrsinstructmod.pdf
January 01, 2008 - will
provide insight into the core concepts of teamwork as they are
applied to the rapid response system … , if the group has
already implemented an RRS, it may be useful to include more
discussion on the system … Rapid Response System Collaborative.
RRS Collaborative Resource Materials. … This person spans the boundaries of
two or more teams within a system. … • System activation?
• Patient handoffs?
• Patient treatment?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/using-health-it-to-support-qi.pdf
March 01, 2015 - Foresight’s transition from a paper-based
health records system to an electronic system occurred in … For a few years, the practice had a hybrid electronic–paper system. … An Academic Health System: University of Missouri
Health System (UMHS), Columbia, Missouri
The UMHS … The EHR makes it easy to message other providers in the system. … or hospital
system.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/ehrformatfaq.pdf
September 01, 2014 - SHALL (denoting required system behavior)
2. SHOULD (for recommended system behavior)
3. … MAY (for permitted, desirable system behavior).
4. … What types of system gaps does the Format cover?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-141-section-2-tech-specs.pdf
December 01, 2012 - To assign involved body system(s) and progressive status, Seattle Children's Research Institute … conditions defined by diagnostic codes outlined in the Chronic Illness and Disability
Payment System … References:
Chronic Illness and Disability Payment System (CDPS), University of California, San … The final result is a dataset where identifications of body system, progressivity, and malignancy … Future revisions to the ICD-9 classification system
may result in the need for revisions to this
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ce.effectivehealthcare.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/training-tools/slides.html
October 01, 2020 - Build a measurement system
– Who, what, when, how to measure. … Establish robust followup and transparent feedback system. … processes: Are the parts or steps in the system performing as planned? … What happened to the system as we improved the outcome and process measures? … – A process for collecting, reporting, and inputting data into system database.
-
ce.effectivehealthcare.ahrq.gov/patient-safety/reports/hotline/lessons5.html
May 01, 2016 - The reporting system must communicate to patients in a language they understand. … Furthermore, if the reporting system is to be used to inform health delivery organizations, it must also … A reporting system that is not intended for use in the context of research—such as a quality improvement … Creating Awareness Among Patients and Caregivers (Outreach)
A reporting system is effective only if … However, a system that allows patients to report in real time would need to focus on the information
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/sustainability/sustainability_learn_from_defects_facnotes.docx
December 01, 2017 - It doesn’t protect future patients or strengthen the system. … Slide 6
Individual Mistake or System Failure? … SAY:
Is a defect an individual mistake or a system failing? … We wind up building workarounds to overcome poor system problems. … SAY:
Many small defects often contribute to big system flaws.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
September 01, 2022 - ► The lead Federal agency charged with improving the safety and quality of
America’s health care system … Generate measures and data to track and
improve performance, and evaluate progress of the US health
care system … improvement to all settings
• Prevent HAIs, reduce antibiotic resistance
• Build capacity in the health care system
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/workflow-analysis-qi.pdf
February 01, 2005 - North Carolina Area Health Education Centers
North Carolina Area Health Education Centers
“Every system … Rate
(5)
We're
Working On It
(6)
Source of Patient
Complaint
(7)
Answering Phones
Appointment System … Education Centers
How to start:
• Multi-disciplinary team
• Include someone from every aspect of the
system … (front end, back end, lab, etc)
• Encourage open dialogue
• Record your system workflow as it truly … • What are some ways that you’ve used it
that are secondary to designing a new
system?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/understand/understand-facilitator-guide.pdf
May 01, 2017 - Safety module
of the AHRQ Safety Program for Perinatal
Care discusses the importance of
understanding system … will—
• Describe the historical and
contemporary context of the Science of
Safety,
• Explain how system … design affects
system results,
• List the principles of safe design and
identify how they apply to … Slide 2
SAY:
Examples of the effect of defects and errors in
the U.S. health care system are illustrated … Being cognizant
of the system design and how it
contributes to the results that it delivers
will help
-
ce.effectivehealthcare.ahrq.gov/hai/tools/surgery/modules/on-boarding/science-of-safety-fac-notes.html
December 01, 2017 - Today we will discuss how to use system lenses to uncover hazards and defects with the use of PSSA. … It shows the continuum of system factors that can influence health care delivery and the occurrence of … Slide 10: Safety Is a Property of the System
Say:
This video illustrates using system lenses. … A system approach teaches us to consider both the organization of and interaction between individuals … You and your team will find a system that works best for you.
Slide 24: What’s Next?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/training-tools/training-tools-slideset.pptx
May 01, 2017 - Safety Program for Ambulatory Surgery
25
Assess readiness for sustainability
Build a measurement system … Who, what, when, how to measure
Establish robust followup and transparent feedback system
Establishing … processes: Are the parts or steps in the system performing as planned? … What happened to the system as we improved the outcome and process measures? … including4—
An appointed facilitator
A process for collecting, reporting, and inputting data into system
-
ce.effectivehealthcare.ahrq.gov/patient-safety/reports/liability/preface.html
August 01, 2017 - Liability
Preface
Acknowledgments
Prologue
Silence A Commentary
Reforming the Medical Liability System … Communication, Apology, and Resolution (CARe)
Planning and Implementing the Patient Advocacy Reporting System … in the Sanford Health System
Patient, Family Member, and Clinician Perceptions of Disclosure of Adverse … efforts to deliver high-quality, evidence-based care, patients continue to be harmed by the health care system … To address the need to improve patient safety and the medical liability system, the AHRQ Patient Safety
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-1-intro.pdf
November 09, 2016 - ask for help
2
Today’s Speakers
3
Celeste Mayer, PhD
University of North Carolina Health
Care System … Exists at multiple levels:
System
Organization
Department
Unit
Beliefs, values & norms
Shared by … unacceptable behavior” (Reason, 1997)
Just Culture is an Accountable Culture
(Outcome Engenuity)
System … issues
Human
behavior
Levels of
accountability
• System
• Management
• Staff
• Providers
Hospital
-
ce.effectivehealthcare.ahrq.gov/research/findings/final-reports/iomracereport/reldataapa.html
May 01, 2018 - Improving Data Collection across the Health Care System
6. Implementation
A. … Assistant Secretary for Planning and Evaluation, HHS
BRFSS
Behavioral Risk Factor Surveillance System … Organization for Standardization
LEP
Limited English Proficiency
MEDS
Medi-Cal Eligibility Data System … Research Council
NSDUH
National Survey on Drug Use and Health
NVSS
National Vital Statistics System … Formerly known as the Utilization Review Accreditation Commission
WCRS
Wisconsin Cancer Reporting System
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/onboarding/onboarding_scienceofsafety_training.pptx
December 01, 2017 - The discussion will include the importance of understanding system design, the principles of safe design … Today we will discuss how to use system lenses to uncover hazards and defects with the use of PSSA. … determines performance, and safety is the property of the system
Use strategies to improve system performance … It shows the continuum of system factors that can influence health care delivery and the occurrence of … You and your team will find a system that works best for you.
23
What’s Next?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/overview/overview-facnotes.docx
May 01, 2017 - A Model for Sustainability in ASCs
SAY: This slide lays out in greater detail the elements of the system … At the center of the system is standard work for all levels of the organization relating to safety. … team uncovered a number of insights and practical tips on what it means to introduce this management system … practices of daily huddles and visual management which is typical as this is the foundation for the system … You can find more information about the system in a set of “component kits” which offer you practical