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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-outpt-mhs-webcast-bakdash.pdf
June 02, 2025 - Introducing the CAHPS Outpatient Mental Health Survey Webcast - AHRQ
AHRQ’S CAHPS PROGRAM
Consumer … Social Science Analyst,
Center for Quality Improvement & Patient Safety, AHRQ
Agency for Healthcare … with Clinicians
Getting
Information
Shared Decision
Making
Self
Management
Support
7
CAHPS Surveys … Plans
• Health Plans
• Dental Plans
• Home and
Community-
Based Services
8
Uses for CAHPS Surveys … Experience
CAHPS Surveys Measuring patient experience
Uses for CAHPS Surveys
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www.ahrq.gov/policy/electronic/plain-writing/language-access.html
July 01, 2025 - AHRQ’s family of patient safety Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys … are provided to institutions in Spanish so Spanish-speaking patients can complete surveys. … The Hospital CAHPS survey is also available in Russian, Chinese, and Vietnamese on the website of CMS … Further, the CAHPS surveys are also translated into Spanish. … Translate AHRQ consumer publications into Spanish and publish the patient surveys called CAHPS in Spanish
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www.ahrq.gov/sites/default/files/2024-01/france-report.pdf
January 01, 2024 - HRO
case studies, including a few healthcare organizations,3 suggest that a robust safety
culture enables … More tangibly,
safety culture can be seen ‘coming to life’ in HROs through specific behavioral processes … Analysis of impact on theatre team attitude and patient safety. … Modelling of safety management systems. Safety Science.
Jun-Jul 1997;26(1-2):121-140.
68. … The Safety Organizing Scale: development and validation of a behavioral
measure of safety culture in
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-current-state3.html
January 01, 2024 - Building knowledge and skills of patients and families through resources and tools such as patient portals … Burden of diagnostic errors can be determined in many ways, including malpractice claims, physician surveys … . 51-54 A study on malpractice affecting hospitalized patients showed that patients with diagnosis-related … management and frontline staff on filed safety reports. 136 In an observational study, Chopra, et al … System-related aspects of diagnosis (e.g., human factors, safety culture). 243
3.9.2.
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www.ahrq.gov/sites/default/files/2025-02/poghosyan-report.pdf
January 01, 2025 - Most studies on patient safety
focus on errors of commission rather than errors of omission. … initial mailing and then a second mail survey was sent to non-respondents.41 The data
collection took … on assisting patients to
manage their own health from those regarding families’ involvement in patient … own health, engaging patients’ families into patient care, following up with
patients, and integrating … Psychometric testing of Errors of Care
Omission Survey: a new tool on patient safety in primary care
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Zierler_81.pdf
September 01, 2008 - patient safety and on delivering quality health
care across the continuum of care. … involves a research component (survey) and that we will
be testing two different methods of online educational … After logging in, all providers will be asked to complete a brief
demographic questionnaire and pretest … computerized
record, quality improvement data (results of provider educational intervention), and provider
surveys … on VTE Prophylaxis will improve patient safety and accountability around VTE.
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www.ahrq.gov/sites/default/files/2024-01/hall2-report.pdf
January 01, 2024 - )
Background
The emergency department is likely to be the most unsafe ambulatory care setting for patients … acuity, lack of patient information, and interruptions
in patient flow. … Additionally, AHRQ’s
Hospital Survey on Patient Safety Culture was to be conducted. … Task 3.4 – AHRQ’s Hospital Survey on Patient Safety Culture. … The AHRQ Hospital Survey on
Patient Safety Culture was to have been administered to both sites pre-
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www.ahrq.gov/news/newsletters/e-newsletter/904.html
March 01, 2024 - (Source: AHRQ Medical Expenditure Panel Survey Statistical Brief #554, Characteristics of Young Adults … to protect patients from avoidable harms is highlighted during Patient Safety Awareness Week 2024 . … The Survey on Patient Safety Culture Program (SOPS®) , which offers resources to help healthcare organizations … Jt Comm J Qual Patient Saf 2024 Jan 30. [Epub ahead of print.] Access the abstract on PubMed®. … Older adult patients and care partners as knowledge brokers in fragmented health care.
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www.ahrq.gov/hai/cusp/cauti-interim/cauti-interim5.html
July 01, 2013 - culture in participating hospitals. … of all hospitalized patients are admitted through the ED. … Furthermore, data collection related to the assessment of safety culture is ongoing. … analyses will also assess unit teamwork and communication within units utilizing the AHRQ Hospital Survey … on Patient Safety Culture (HSOPS) and the Team Checkup Tool.
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa-2/023-ss-cusp-learning-from-defects-fg.docx
April 01, 2025 - to another patient. … This tool involves asking all staff to fill out a survey that asks the following: “Please describe how … To prevent patient harm and to protect patients from preventable pathogens such as MRSA or an SSI, it … Aim to simplify the process through observational audits or surveys so that the team is not intimidated … The team also found that the patient was not given adequate instructions on how to use CHG for bathing
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www.ahrq.gov/sites/default/files/wysiwyg/hai/tools/mrsa/004-cusp-learning-from-defects.docx
October 01, 2024 - to another patient. … This tool involves asking all staff to fill out a survey that asks the following: “Please describe how … To prevent patient harm and to protect patients from preventable pathogens such as MRSA, it is important … Aim to simplify the process through observational audits or surveys so that the team is not intimidated … on admission.
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www.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/overview-slides.html
June 01, 2017 - Improve safety culture through improved teamwork and communication. … One center noted a 10 percentage-point increase in patient safety culture survey, attributed to the use … Teams were able to surface and track problems such as missing items in kits and problems with reaching patients … Model success relies on skills of unit managers leading huddles; skill building is critical. … Awareness of patient safety grows with increased outpatient surgeries .
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Implement_Hndbook_508.docx
April 30, 2013 - ® Hospital Survey. … an aim might be “to improve scores on CAHPS Hospital Survey Questions 5, 6, and 7 by 5 percent within … focus groups, patient and family satisfaction surveys,
and staff surveys. … How willing are patients to question healthcare staff on issues related to the quality and safety of … Attitudes toward and beliefs about family presence: a survey of healthcare providers, patients' families
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www.ahrq.gov/hai/tools/mvp/modules/cusp/patient-family-care-slides.html
March 01, 2017 - Ventilated Patients
Patient and Family Involvement in Care of Mechanically Ventilated Patients … Image: Photograph of a patient in bed with care provider's hand on her shoulder; faces are not shown. … Menu 2-4
The Family Involvement Menu was developed using results from nurse exercises and family surveys … The Family Involvement Menu was displayed on a reusable white board in each patient room to encourage … Updating patients on their status and care plan.
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www.ahrq.gov/sites/default/files/publications/files/clabsicompanion.pdf
October 18, 2012 - on Patient Safety Culture (HSOPS) at the unit level,
utilization of the Team Checkup Tool among units … on Patient Safety Culture (HSOPS) was administered at baseline
and at follow-up in all units. … The Hospital Survey on Patient Safety Culture (HSOPS) is a reliable and valid survey13 designed
to … data
collected during annual safety culture surveys conducted by their organizations. … Seven units could not be matched to their AHA surveys.
Survey responses can be found in Table 19.
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www.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/improve/program-part1-facilitator-guide.pdf
November 01, 2019 - more challenging cases or on patients
receiving restricted antibiotics. … Finally, the infection control
department is very familiar with preparation for The
Joint Commission surveys … Slide 11
Essential Partners: Regulatory Bodies, QI,
and Patient Safety
SAY:
In light of … partnership with regulatory affairs has increased in
importance to ensure compliance and preparation for
surveys … Thus,
guidelines should address using appropriate diagnostic
criteria to determine if a patient has
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www.ahrq.gov/sites/default/files/2024-07/hatlie-report.pdf
January 01, 2024 - Final Progress Report: Workshop on Consumer Engagement in Selected Patient Safety Topics
Workshop on … work and prepare to manage conflict; and
• It’s important that we evaluate what we have learned via a survey … by
exit interviews or surveys)
• Patients are asking questions about their medication (measured by … interviews with staff or
surveys of patients)
• Trigger phase use is measured by staff interviews or … patient surveys
• Tools are well used in Chicago and adopted by communities beyond Chicago
• Pre and
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Montgomery_42.pdf
March 05, 2008 - Introduction
Patient Safety Leadership WalkRounds™ have been shown to improve the safety culture of … The authors suggest that the
improvement in safety culture attributed to walk rounds was related to … In a subsequent study, change in safety culture was measured using the Safety Climate Survey
before … by peers can positively influence a hospital’s safety culture. … Members of Team Safety are dedicated to
improving patient and staff safety and the safety culture of
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www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/high-reliability-journey-slides.pptx
September 26, 2023 - Internal VA Use Only
‹#›
2
VHA’s Journey to High Reliability
Foundation
Pivotal studies on … Master Black Belt (In Development): Trains and coaches Black and Green Belts; coaches and consults on … All Employee Survey scores for this question steadily increased across all HRO Cohorts. … The effort resulted in an improved patient safety culture, improved reporting of Patient Safety Events … Journal of Patient Safety.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/modules/assemble/assembleteam.docx
June 02, 2025 - This is done by sharing stories about patients affected by a problem and estimating the number of patients … of survey results with the team, staff members, and senior executives hospital wide. … safety culture assessment. … With the tool, unit teams review the patient safety culture results to identify potential barriers and … every 3 to 6 months, or as needed, to encourage culture conversations, evaluate cultural issues between survey