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61. Supplemental Items for the CAHPS Clinician & Group Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/index.html
    April 01, 2016 - items available for use with the CAHPS Clinician & Group Survey 3.0. … 3.0 to ensure that the items are relevant, consistent across surveys, not duplicative with core items … For guidance on using supplemental items, refer to Preparing a Questionnaire Using the CAHPS Clinician … & Group Survey ( PDF - 323.11 KB ) Version: Adult Topic: Access AC1. … Respondent contacted provider’s office after hours AC6.

62. Best Practices for Web-based SOPS Surveys - Yount Slides (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/4-bestpractices-web-sopssurveys-yount.pdf
    June 02, 2025 - Best Practices for Web-based SOPS Surveys - Yount Slides Fielding Your Survey Naomi Yount, Ph.D. … can complete the survey in multiple sittings • Respondents have to complete the survey in one sitting … • Have unique customized hyperlinks for each potential respondent • Easy to administer with one … • Make computers available or provide paper surveys 49 Email Reminders • Send weekly reminders … and encourage non-respondents to complete the survey • Reiterate the purpose/importance of the survey

63. Best Practices for Web-Based SOPS Surveys (Webcast) | Agency for Healthcare Research and Quality
    www.ahrq.gov/sops/events/webinars/bestpracticesweb.html
    December 01, 2023 - Best Practices for Web-Based SOPS Surveys (Webcast) June 12, 2019 Summary   Speakers and … for Quality Improvement and Patient Safety Agency for Healthcare Research and Quality (AHRQ) Why Survey … Methods Research Is Important to AHRQ (PDF, 868 KB)   Theresa Famolaro, M.P.S, M.S., M.B.A. … Your Survey (PDF, 1.6 MB)   Recording YouTube embedded video: https://www.youtube-nocookie.com … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

64. Modifying and Naming Your CAHPS Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
    May 01, 2020 - Modifying a CAHPS Survey All CAHPS surveys are designed to achieve two important goals: Standardization … Adding to the Core Questionnaire You can customize a CAHPS questionnaire to meet needs unique to your … Changing the Core Questionnaire Some organizations use CAHPS surveys as starting points for a modified … If you make these kinds of changes, the questionnaire is no longer considered a CAHPS survey. … their survey, and encourages the use of names that will be meaningful to respondents.

65. Introducing the CAHPS Outpatient Mental Health Survey Webcast - HARGRAVES (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/04-outpt-mhs-webcast-hargraves.pdf
    August 22, 2022 - Nonrespondents sent a second questionnaire packet 3 weeks after the first mailing. … ►Second mailing to 1508 plan members with no prenotification letters since few respondents used the … We found small difference in response rates between the 4- and 8-page questionnaires in round 2. 7.4% … • Nonrespondents sent a second questionnaire packet several weeks after the first mailing. … Refinements of CAHPS Mental Health Care Surveys What did we learn?

66. What's Available for the CAHPS Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/whats-available.pdf
    March 20, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Questionnaire The CAHPS Child Hospital Survey (Child HCAHPS) assesses the experiences of pediatric … Survey users may incorporate supplemental items at the end of the questionnaire to capture information … preparing and sending letters and emails about the survey to respondents.

67. Patient Experience Measures from the CAHPS Health Plan Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
    September 08, 2017 - Questionnaires • CAHPS Health Plan Survey: Overview of the Questionnaires • Health Plan Survey … Administration Guidelines • Preparing a Questionnaire Using the CAHPS Health Plan Survey • Fielding … : • Rating measures are based on items that use a scale of 0 to 10 to measure respondents’ assessment … Q9 Easy for respondent to get necessary care, tests, or treatment Q18 Respondent got appointment with … Q4 Respondent got care for illness/injury as soon as needed Q6 Respondent got non-urgent appointment

68. Sample Notification Letters CAHPS Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-notification-letters.pdf
    April 07, 2017 - respondent should return the survey (for mail surveys) or fill out the survey online (for online surveys … questionnaires. … To allay respondents’ concerns or anxieties about how the ID number is used, add this note in the questionnaire … respondent should return the survey (for mail surveys) or fill out the survey online (for online surveys … To allay respondents’ concerns or anxieties about how the ID number is used, add this note in the questionnaire

69. Translating CAHPS Surveys and Other Materials | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/helpful-resources/translating/index.html
    March 01, 2025 - Translating CAHPS Surveys and Other Materials Most CAHPS surveys are available in Spanish, … AHRQ does not review independently translated surveys. … Guidelines for Translating CAHPS Surveys If you are translating a CAHPS survey, please review the following … The translated survey must accurately reflect the content and intent of the English questionnaire. … Direct the translators to produce colloquial questions and instructions that survey respondents can easily

70. SOPS® Database De-Identified Research Dataset Contents (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2024-sops-deidentified-research-datasets.pdf
    January 01, 2024 - respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ denominator … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ denominator

71. Fielding the CAHPS Cancer Care Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/fielding-cancer-53.pdf
    July 14, 2017 - • Send the respondent the questionnaire with a cover letter and a postage- paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … Some vendors prefer sending a reminder postcard to all respondents 3 to 5 days after mailing the questionnaire … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents

72. Medical Expenditure Panel Survey Survey Questionnaires
    meps.ahrq.gov/mepsweb/survey_comp/survey.jsp
    July 18, 2025 - Medical Expenditure Panel Survey Survey Questionnaires … Select questionnaire section and year: Questionnaires All Questionnaire Sections Access … Select questionnaire and year: Questionnaires All Questionnaires Adult Self-Administered … Questionnaire - Spanish The Diabetes Care Survey - English The Diabetes Care Survey - English (Proxy … Select MPC questionnaire and year: Questionnaires All MPC questionnaires Home Care Health

73. Medical Expenditure Panel Survey Survey Questionnaires
    meps.ahrq.gov/survey_comp/survey.jsp
    July 18, 2025 - Medical Expenditure Panel Survey Survey Questionnaires … Select questionnaire section and year: Questionnaires All Questionnaire Sections Access … Select questionnaire and year: Questionnaires All Questionnaires Adult Self-Administered … Questionnaire - Spanish The Diabetes Care Survey - English The Diabetes Care Survey - English (Proxy … Select MPC questionnaire and year: Questionnaires All MPC questionnaires Home Care Health

74. Development of the CAHPS Nursing Home Resident Surveys | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/nh/resident/Development-Resident-Surveys.html
    April 01, 2018 - Development of the CAHPS Nursing Home Resident Surveys The Resident Surveys have been through … Cognitive testing of survey questions. … results of a field test that was conducted to learn more about How to identify samples of potential respondents … ; How to work with nursing homes to identify potential respondents; How best to conduct surveys of … this population; and How the draft instrument of the survey performs.

75. Managing a CAHPS Survey Project | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/helpful-resources/managing/index.html
    May 01, 2022 - Translation of questionnaire/materials (some CAHPS surveys already have a Spanish-language version, but … Will you conduct the survey by mail, telephone, or both? How many questionnaires will you send? … How many surveys will you need to field to achieve the target number of completed surveys? … Characteristics of the Survey Population Do you need to translate the questionnaire or reports for … Do the respondents include low literacy or elderly populations?

76. Understanding CAHPS Surveys: A Primer For New Users Webcast Transcript (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-webcast-transcript.pdf
    January 01, 2018 - family of CAHPS surveys, and it begins with the CAHPS core questionnaire. … the latest research evidence that relates to survey methodology. … , is that all the survey questionnaires, the tools, the resources that are developed through the CAHPS … data for respondent age, education and health status. … respondents responding always.

77. Understanding CAHPS® Surveys: A Primer for New Users (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-experience-fry-webinar.pdf
    January 01, 2014 - Understanding CAHPS® Surveys: A Primer for New Users What Is Patient Experience and How Does CAHPS … Content CAHPS Core Questionnaire CAHPS Supplemental Items Customized CAHPS Survey 20 … www.ahrq.gov/cahps CAHPS Core Questionnaires Core domains include:  Access to care  Communication … Outcomes CAHPS Survey Content CAHPS Core Questionnaires CAHPS Supplemental Items CAHPS Core Surveys … : Some Examples Accessing CAHPS Surveys

78. Hiring a Vendor for a CAHPS Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/helpful-resources/hiring/index.html
    December 01, 2018 - Hiring a Vendor for a CAHPS Survey Users of CAHPS surveys of patient experience typically seek … out and contract with a survey vendor to administer the survey and sometimes to analyze and report the … vendor in your area, you may want to consult with: NCQA, which certified vendors for two CAHPS surveys … Coherent, thoughtful, and thorough responses to the specifics of the RFP; Adequate safeguards to assure respondent … deadlines; and Any penalties for falling short of the required response rates and number of completed questionnaires

79. CAHPS Patient Experience Surveys and Guidance | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/index.html
    May 01, 2024 - CAHPS Patient Experience Surveys and Guidance What Are CAHPS Surveys? … For each survey, you can download formatted survey instruments, guidance for administering them, and … Information in the guidance documents is based on the survey developers' extensive research into best … AHRQ does not require the use of any surveys or the use of a specific methodology for sampling or survey … For these surveys, please consult technical documentation from CMS for their survey administration requirements

80. SOPS Hospital Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/sops/surveys/hospital/index.html
    March 01, 2025 - the Surveys on Patient Safety Culture® (SOPS®) Hospital Survey for providers and other staff to assess … SOPS Hospital Survey 2.0 (released 2019)   Survey Forms Core Survey Hospital Survey 2.0—English ( Word … Guide includes information on getting started, selecting a sample, administering web-based and paper surveys … SOPS Hospital Survey 1.0 (released 2004) Survey Form Hospital Survey 1.0—English ( PDF , 327 KB;  Word … We want to know about your organization’s experiences using SOPS surveys and/or tools to:  Maximize response