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401. ampe_2_107.38_48.tp (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/chtoolbx/bethellscreener.pdf
     February 01, 2002 - All surveys were collected in English only using the same survey instrument and administration protocol … Summary of Characteristics of Child Respondents and Survey Administration Mode National Sample Statewide … RESULTS Survey Respondents The 3 study samples represent a total of 26 062 cases. … After removing surveys in which it ap- peared that respondents may have mistakenly answered for more … Respondents in the Medicaid man- aged care and SSI samples completed the mail version of the survey 80%

402. SOPS™ ASC Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-asc-webcast-transcript-non-ad.pdf
     February 01, 2019 - Famolaro, Slide 21 On average, across pilot sites, 88% of respondents reported always or most of the … Famolaro, Slide 22 Then on average across pilot sites, 87% of respondents gave their ASC an overall … Famolaro, Slide 30 One way that you can easily enter your respondent data and automatically calculate … I just want to specifically stress the SOPS surveys are trademarked by AHRQ and so the survey items … Again, the SOPS ASC survey is really meant for outside or its separate Ambulatory Surgery Center surveys

403. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
     June 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … • AHRQ’s CAHPS program has advanced the science of patient experience:  Validated surveys for high-stakes … There are many ways to gather information from patients: • Quantitative Methods: ► CAHPS surveys, … proprietary surveys, rapid-cycle surveys • Qualitative Methods: ► Patient narratives, complaints, focus … ► CAHPS survey development starts with asking patients or consumers about what’s important to measure

404. SOPS® Database De-Identified Data Research Abstract Form (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2024-sops-deidentified-data-research-abstract-form.docx
     January 01, 2024 - Abstract Form Instructions Please use this form to describe the research for which you are requesting AHRQ Surveys … Hypotheses       Methodology [Specify measures and proposed analyses, including level of analysis, i.e., respondent-level … Survey SOPS Database Report Year Dates of Survey Data Collection Number of Sites Number of Respondents … Pharmacy 2019 Apr. 2014 – Sept. 2018 331 2,157 |_| Supplemental Item Set Datasets Users of SOPS surveys … of Respondents Check Dataset Requesting Hospital Health Information Technology Patient

405. Developing Invitation Messages that Increase Survey Response Rates - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
     June 02, 2025 - Developing Invitation Messages that Increase Survey Response Rates - Ginsberg AHRQ’S CAHPS® PROGRAM … : Patient Focus • CAHPS surveys are the gold standard for patient experience measurement … • Surveys are developed using standardized methodology and research findings. 10 Goal of Survey … Administration Survey responsiveness Survey representativeness Many factors can influence survey … : Patient Focus Goal of Survey Administration

406. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
     January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Steven Martino, PhD Senior Behavioral Scientist RAND Why Gather Patient Narratives on a CAHPS Survey … in describing what mattered most in their care experience • Narratives gathered via standardized surveys … , CAHPS Health Plan Survey, and now Child HCAHPS 42 Child HCAHPS Narrative Item Set 1. … standard open- ended question (n = 548) 44 Key Findings from Evaluation Study • Median time for respondents

407. CAHPS Program: Improving Response Rates and Representativeness - Trends in Survey Response Rates (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-brown.pdf
     January 01, 2000 - in Survey Response Rates Julie Brown Senior Survey Researcher RAND Corporation, Santa Monica, CA … effect on public opinion surveys and national household surveys • Surveys related to health care ( … including patient surveys) are also affected 13 Historic Response Rates: National Surveys 0% 10% … • Privacy concerns • Frequency of survey • Timing of survey • Survey length • Clarity of survey questions … Response Rates: National Surveys Historic Response Rates: CAHPS Surveys Challenges to Obtaining High

408. SOPS Hospital Database | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/databases/hospital/index.html
     November 01, 2024 - SOPS Hospital Database AHRQ established the   Surveys on Patient Safety Culture ®  (SOPS ® ) … Participation in the SOPS Databases is free and open to users of the surveys to voluntarily submit their … 1 MB)—Presents data from 47 U.S. hospitals that administered and submitted data for more than 4,000 respondents … respondents. … The report consists of a narrative description of the findings and appendixes, presenting data by respondent

409. Development of the CAHPS Outpatient Mental Health Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/develop-outpatient-mental-health-surveys.html
     August 01, 2024 - Development of the CAHPS Outpatient Mental Health Survey In 2016, the CAHPS research team began … developing a new survey of patient experience with mental health care provided in outpatient settings … The goal of this survey was to replace the Experience of Care and Health Outcomes (ECHO) Survey and respond … Key Steps in the Survey Development Process Initial gathering of information. … with a revised questionnaire.

410. CAHPS Surveys: Sorting Fact from Fiction | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
     March 01, 2016 - Do patients' expectations affect how they respond to CAHPS survey questions about their providers? … Okay, but it does seem that what patients might expect to happen could affect how they respond to the survey … Rebecca Anhang-Price: Actually, the evidence shows that survey length has very little effect on response … communicate, so the CAHPS team is looking into how to leverage that while maintaining high standards of survey … Our 20 years of experience have led to a scientifically sound survey process and some of the best outcome

411. SOPS™ ASC Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-asc-webcast-transcript-ad.pdf
     February 01, 2019 - Famolaro, Slide 22 Then on average across pilot sites, 87% of respondents gave their ASC an overall … Finally, you can see that 73% of respondents responded positively that immediately after procedures, … Famolaro, Slide 30 One way that you can easily enter your respondent data and automatically calculate … I just want to specifically stress the SOPS surveys are trademarked by AHRQ and so the survey items … Again, the SOPS ASC survey is really meant for outside or its separate Ambulatory Surgery Center surveys

412. Best Practices for Administering SOPS® Surveys Users (Webcast): Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-intro.pdf
     January 24, 2024 - Best Practices for Administering SOPS® Surveys Users (Webcast): Introduction Best Practices for Administering … SOPS® Surveys Webcast January 24, 2024 1:00-2:00 PM ET Webcast Technical Info • Audio issues … Ph.D., Project Director, User Network for CAHPS and SOPS Westat Vice President 3 Agenda • AHRQ’s Surveys … on Patient Safety Culture® (SOPS®) Program • Best Practices for Administering SOPS Surveys ► Action … SOPS Resources • Submitting to the SOPS Databases • Q&A 4 Best Practices for Administering SOPS® Surveys

413. CAHPS for Merit-Based Incentive Payment System (MIPS) Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/cg/cahps-mips.html
     July 01, 2022 - CAHPS for Merit-Based Incentive Payment System (MIPS) Survey The CAHPS for MIPS Survey is a … This survey is an optional quality measure that those groups can elect to administer. … It replaces the CAHPS for Physician Quality Reporting System (PQRS) Survey. … Because the CAHPS for MIPS Survey adds items to the core CAHPS Clinician & Group Survey, it generates … No documentation for this survey is available on AHRQ's Web site.

414. Introducing the CAHPS Outpatient Mental Health Survey Webcast - CLEARY (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-outpt-mhs-webcast-cleary.pdf
     January 01, 1998 - Surveys Paul Cleary, Ph.D. … health care services for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey ► New … in 2024: CAHPS Outpatient Mental Health Survey ► In progress: CAHPS Inpatient Survey; field testing … 3 surveys—CABHS, MHSIP, and a hybrid. … Care Surveys Experience of Care & Health Outcomes (ECHO) Survey

415. Portal and Non-Portal User Surveys to Assess MyPreventiveCare Portal (pdf file)
     digital.ahrq.gov/sites/default/files/docs/survey/portal-and-non-portal-user-surveys-to-assess-mypreventivecare-portal.pdf
     June 16, 2021 - Portal and Non-Portal User Surveys to Assess MyPreventiveCare Portal … Portal and Non-Portal User Surveys to Assess MyPreventiveCare Portal Virginia Commonwealth University … , Richmond VA These are questionnaires designed to be completed by patients in a home setting. … The questionnaires include questions to assess the current state of personal health records by those … Permission has been obtained from the survey developers for unrestricted use of this survey; it may

416. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-intro.pdf
     June 02, 2025 - Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … • CAHPS surveys are the gold standard for patient experience measurement … • Surveys measure patient experience of care in different settings. … • Surveys are developed using standardized methodology and research findings. … • Update: ► CAHPS Health Plan 5.1 Survey • Updates In Progress: ► CAHPS Clinician & Group 3.1 survey

417. How CAHPS Surveys Measure Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/measure-patient-experience-podcast.html
     March 01, 2017 - When we ask about patient experience in a CAHPS survey, we're trying to find out from patients whether … principles for CAHPS survey design. … developed in a systematic and rigorous way, using well-established methods of survey science. … I’ve seen the survey development process that the team follows to ensure that you are clear on the specific … experiences that are most important to patients so that the survey gives you information that providers

418. About the CAHPS Ambulatory Care Improvement Guide (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/1-about/cahps-ambulatory-care-guide-section-1.pdf
     May 01, 2017 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across … : the CAHPS Health Plan Survey and the CAHPS Clinician & Group Survey. … for Quality Assurance, health plans must submit the results of a modified version of the commercial questionnaire … HCAHPS) or other CAHPS surveys.

419. Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors, Volume 2: Eliciting Patient Narratives (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/topics/dxsafety-patient-experience-vol2.pdf
     July 01, 2023 - Thus, surveys must be structured to allow respondents to recount these interactions in an order that … Our own (unpublished) data suggest that 79% of survey respondents who are not reporting on their own … If a survey instead asks respondents about “feeling unsafe” during their experiences as patients, a … persisting sequelae of diagnostic mishaps reported in elicited patient narratives 6 Virtually every respondent … relates to survey format and timing.

420. 2011 | Digital Healthcare Research
     digital.ahrq.gov/year-survey/2011
     January 01, 2011 - Description This is a questionnaire designed to be completed by caregivers in an urgent care, … Year of Survey 2011 Baseline Survey: Patients with Chronic Health Conditions … Year of Survey 2011 Portal and Non-Portal User Surveys to Assess MyPreventiveCare … Portal Description These are questionnaires designed to be completed by patients in a home … The questionnaires include questions to assess the current state of personal health records by those