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www.ahrq.gov/sites/default/files/publications/files/planningtool_0.pdf
January 01, 2016 - Action Planning Tool for the AHRQ Surveys on Patient Safety Culture 3
Survey User’s Guides
Hospital … (For more
information about how to analyze your safety culture
survey results, see the AHRQ Surveys … After reviewing your survey data, identify one or two areas
for improvement. … Short surveys. … The surveys can be 3 to 5 survey items or open-ended
questions that ask for written responses.
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www.ahrq.gov/news/events/nac/2023-11-nac/nacmtg111623-minutes.html
January 01, 2024 - AHRQ, the survey sponsors (e.g., CMS, DOD, VA, NCQA), and the survey vendors (who apply the surveys) … Updates to existing surveys.
Survey methods research.
Improving patient experience. … and involve asking what is important to the patient and whether survey respondents understand the questions … , and a Child HCAHPS Survey. … Mireille Jacobson cited the issue of representativeness of survey respondents and what we know about
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiii.html
June 01, 2010 - Summary: Baseline survey was administered by telephone to both treatment and control groups participating … Baseline survey addresses household characteristics, experiences with unpaid help, experiences with paid … Four and nine month surveys were also administered. … Baseline and nine month surveys were also administered. … child questionnaires.
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www.ahrq.gov/data/cahps.html
July 01, 2024 - CAHPS Surveys and Databases CAHPS surveys include multiple instruments that assess patients’ experiences … These surveys enable healthcare providers, purchasers, and regulators to evaluate, compare, and improve … The CAHPS Databases aggregate data on four patient experience surveys: The CAHPS Health Plan Survey … data from selected CAHPS surveys of patient experience with care. … Child Hospital Survey Database Clinician & Group Survey Database
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/11a-pfe-patient-survey.pdf
August 01, 2021 - Patient Exit Survey
Patient Exit Survey
Toolkit for Engaging Patients
To Improve Diagnostic Safety … Surveys are quick and easy to administer and in most cases can be completed immediately after
a patient … Three sample exit surveys are provided that may be completed
by patients to aid in the evaluation of … You may choose to administer surveys:
� In paper format.
� On a tablet computer. … You will have plenty of feedback to work with after a week of surveys.
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www.ahrq.gov/patient-safety/settings/multiple/index.html
August 01, 2023 - Surveys include:
Settings:
Clinician and group practices
Web: ahrq.gov/cahps/surveys-guidance … /cahps/surveys-guidance/hospice
Hospitals
Web: ahrq.gov/cahps/surveys-guidance/hospital
Hospital … member surveys)
Web: ahrq.gov/cahps/surveys-guidance/nh
Health Plans: Commercial, Medicaid, Medicare … behavioral health)
Web: ahrq.gov/cahps/surveys-guidance/echo
Specialized Surveys:
Cancer care—inpatient … Surveys on Patient Safety Culture™ (SOPS ® ) is a suite of staff-administered surveys that help health
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-ginsberg.pdf
April 02, 2025 - data
► informative reporting of patient experience data
► quality improvement efforts involving CAHPS surveys … • Developing surveys and related materials to assess patient experience
in healthcare settings and … researchers use scientific research methods to develop
and test methodologies for administering the surveys … • Specific goals:
► Survey responsiveness
► Survey representativeness
Ideal survey administration … Survey
invitation
Survey
media/
format
High
response
rate
Responses that
are
representative
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psnet.ahrq.gov/issue/action-planning-tool-ahrq-surveys-patient-safety-culture
February 12, 2019 - Toolkit
Action Planning Tool for the AHRQ Surveys on Patient Safety Culture. … Citation Text:
Action Planning Tool for the AHRQ Surveys on Patient Safety Culture. … Designed for users of the AHRQ safety culture surveys , this updated tool will help organizations develop … Cite
Citation
Citation Text:
Action Planning Tool for the AHRQ Surveys … April 17, 2019
View More
Related Resources
AHRQ’s Surveys on Patient
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/implementing-new-protocol-transcript.pdf
October 01, 2018 - It’s a structured series of
open-ended questions and it is intended to prompt respondents to tell their … they’re volunteers and they are not thought through the way a
structured set of questions invites a respondent … And they collect the surveys; they interpret the surveys for those that
are Spanish and Chinese. … So we took this baseline survey and we will be doing a post survey after, but
the next step is to roll … and the percentage of those
respondents who are going onto answer the open ended questions?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
January 01, 2015 - This change would make the
CG-CAHPS Survey consistent with surveys being implemented by the Centers … • Greater likelihood that respondents will select the extreme categories (“Never” or
“Always”) because … • Non-representativeness of respondents because a larger proportion of the sample may be
higher utilizers … • Recall error due to respondents reporting on experiences outside of the 6-month recall
period ( … • Reduced item- and composite-level reliability as a result of fewer respondents
responding affirmatively
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-sops101-webcast-2023-ginsberg.pdf
January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Ginsberg
AHRQ’s Surveys on Patient Safety
Culture … measurement, and improvement of patient safety culture within healthcare
settings
• Develops validated surveys … Expected Accepted
Exists at
multiple
levels:
System Organization Department Unit 13
AHRQ’s Surveys
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/ross-s-et-al-2005
January 01, 2005 - A written qualitative survey was distributed to physicians and office managers to assess e-prescribing … Context or other IT in place
"The survey results indicated that the e-prescribers...had used the... … made it easier for the office staff to complete new prescriptions (69% of respondents) and to complete … refill requests (82% of respondents)." … rate: 49 of 398 (12%) surveys were returned by e-prescribers and 61 of 601 (10%) surveys were returned
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
April 02, 2025 - Questionnaire
preparation
• Select CAHPS
questionnaires. … • Prepare questionnaires for mail
and/or telephone
administration. … • Prepare survey letters for
mailing. … • Administer questionnaires by
mail or telephone. … • Monitor returned
questionnaires and/or telephone
interviews.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/pcmh/measures.html
May 01, 2017 - Respondent and provider talked about age-appropriate behaviors
PCMH5. … Respondent and provider talked about child's moods and emotions
PCMH10. … Respondent and provider talked about injury prevention
PCMH8. … Respondent and provider talked about child's eating habits
PCMH9. … Respondent and provider talked about child's physical activity
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www.ahrq.gov/sites/default/files/wysiwyg/sdoh/sdoh-environmental-scan.xlsx
April 29, 2021 - /sahie.html N Y Y 2000 to 2001,
2005 to 2007, 2008 to 2018 Y American Community Survey, tax returns … Census Bureau American Community Survey (ACS) https://www.census.gov/programs-surveys/acs/data.html N … Census Bureau Currently displaying 2018 Y American Community Survey, HRSA Area Resource file, Behavioral … respondents who report asthma symptoms complete this survey. … N N* N* Household-level data 1995 to 2018 Y N N N N Y N These data consist of answers by household respondents
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/6-sops101-webcast-2023-closing.pdf
January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Closing
Q&A
?
? … Nursing Home Staff Turnover and Perceived Patient Safety Culture:
Results from a National Survey.
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www.ahrq.gov/cahps/surveys-guidance/cancer/develop-cancer-surveys.html
March 01, 2017 - Development of the CAHPS Cancer Care Survey
The CAHPS ® Cancer Care Survey was developed and … The survey developers also contributed supplemental funds to the first field test. … CHCF funded a second field test of a revised survey.
Stakeholder input. … Based on the input from stakeholders, the survey development team crafted multiple survey questions, … Group Survey.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
April 02, 2025 - • CAHPS surveys are the gold standard for patient experience
measurement … • Surveys measure patient experience of care in different
settings. … • Surveys are developed using standardized methodology and
research findings. … narrative protocols
for purposes of facilitating quality improvement
► Effectiveness of different survey … CAHPS Surveys
Uses of CAHPS Surveys
Patient Experience of Care Research at AHRQ
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www.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
April 01, 2018 - CAHPS Surgical Care Survey Measures
For more information: Patient Experience Measures from the … CAHPS Surgical Care Survey (PDF, 641 KB)
To learn about selecting scores to report and displaying … the results to consumers, refer to How To Report Results of the CAHPS Clinician & Group Survey (PDF … *Testing during the survey development process indicated that the measures and items related to patient
-
www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - CAHPS Clinician and Group Survey 3.0 Measures
For more information: Patient Experience Measures … from the CAHPS Clinician & Group Survey 3.0 (PDF, 305 KB)
Getting Timely Appointments, Care, and