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381. Creating and Maintaining a Culture of Safety Series (Session 3): Measuring and Responding to Safety Culture Across Healthcare (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/measuring-safety-culture.pdf
     May 13, 2025 - es po nd en ts re po rti ng p os iti ve sa fe ty cl im at e 80% Response Rate 29,793 respondents … non-survey years. … (PSCHO) • Safety Attitudes Questionnaire (SAQ) • Safety, Communication, Operational Reliability, … ® (SOPS®) Program Areas of Patient Safety Culture Assessed in SOPS Surveys AHRQ SOPS Surveys and Databases … Why Use the AHRQ SOPS Surveys?

382. Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-ginsberg.pdf
     June 02, 2025 - • CAHPS surveys are the gold standard for patient experience measurement … • Surveys measure patient experience of care in different settings. … • Surveys are developed using standardized methodology and research findings. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … ► CAHPS Research on Survey Design and Administration • New Program Brief!

383. Introducing the New SOPS Hospital Survey 2.0 (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/hsops2.0/index.html
     March 01, 2020 - Introducing the New SOPS Hospital Survey 2.0 (Webcast) October 30, 2019 Summary   Speakers … update the original hospital survey and incorporate user feedback. … Surveys on Patient Safety Culture™ Hospital Survey Version 2.0  (PDF, 1.8 MB)   Laura Gray, M.P.H … 2.0 (59 minutes 15 seconds)   Download the SOPS Hospital Survey 2.0 survey documents and resources … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

384. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
     June 02, 2025 - AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … of care Standardized surveys: What happened to the patient in the care encounter, or how often did … Narrative Item Sets Narrative items are a structured series of open-ended questions that: ► Prompt survey … respondents to tell a story about their experiences in their own words; ► Complement the core set … of closed-ended CAHPS survey questions; and ► Provide value-added information that is helpful patients

385. CAHPS Moving Forward: Innovations in Tools and Research (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-webcast.pdf
     October 01, 2017 - It relates to the look-back period or the timeframe in which the respondent is asked to think back about … What do we know about respondents' cognitive thinking about the timeframe? … Not every respondent literally thinks back through the whole time interval that you specify, but we … , and I'm not quite sure if it's an access to the zip code of the respondent. … methods for the reasons that there are a lot of benefits of it, including shorter administration time

386. Consumer Assessment Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/measurement/consumer-assessment/index.html
     September 01, 2012 - Consumer Assessment Surveys The Consumer Assessment of Healthcare Providers and Systems (CAHPS … The goals of the CAHPS program are twofold: Develop standardized patient surveys that can be used

387. Understanding SOPS Surveys: A Primer for New Users Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-infographic.pdf
     January 01, 2019 - Understanding SOPS Surveys: A Primer for New Users Infographic Understanding SOPS TM Surveys: A … Primer for New Users October 2018 Webcast Highlights SOPS Suite of Surveys The SOPS surveys assess … Surveys are available for the following settings: Hospital Medical Office Nursing Home Community Pharmacy … SOPS Survey Toolkit Materials The SOPS Survey Toolkits are composed of several valuable resources to … support the use of SOPS surveys.

388. Understanding SOPS Surveys: A Primer for New Users - Brady (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady 6 Overview of AHRQ’s Patient Safety Priorities

389. Understanding SOPS Surveys: A Primer for New Users - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-1-intro-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Introduction Understanding SOPS Surveys: A Primer … Public Health Service Laura Gray, MPH Senior Study Director, User Network for the AHRQ Surveys on Patient … Culture (SOPS) Westat Theresa Famolaro, MPS, MS, MBA Senior Study Director, User Network for the AHRQ Surveys … Westat Agenda • Overview of AHRQ’s Patient Safety Priorities and Programs • Overview of the SOPS Surveys … Linking SOPS to Other Outcomes • Technical Assistance & SOPS Updates • Q&A 5 Understanding SOPS Surveys

390. Understanding SOPS Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-5-closing-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Closing Questions & Answers 51 52 Using the

391. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Resources) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-SOPS_101_Webcast-GRAY-Resources.pdf
     September 01, 2019 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Resources) SOPS Resources Laura … Gray, MPH Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat 41 SOPS Website www.ahrq.gov/sops 42 http://www.ahrq.gov/sops Survey User’s Guides How … to Administer the Surveys • Getting started • Selecting your survey population • Following data collection … to the SOPS™ Hospital Survey Version 2.0: What's Different and What To Expect Part I: Main Report

392. Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to Know - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-2023hcbs-survey-webcast-bakdash.pdf
     June 02, 2025 - Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to … Consumer Assessment of Healthcare Providers and Systems ►Captures the patient’s voice 7 CAHPS Surveys … CAHPS Surveys Measuring patient experience of care in different settings Experience with Providers … CAHPS Surveys Measuring patient experience of care in different settings Experience with Providers … Uses for CAHPS Surveys

393. Previous SOPS Webcasts | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/webcasts/previous.html
     June 01, 2023 - resources, offer updates on the status of products in development, and provide support in using SOPS surveys … Understanding SOPS Surveys: A Quick Primer for New Users (December 15, 2020) Tutorial on the SOPS … Data Entry and Analysis Tool (December 3, 2020) Understanding SOPS Surveys: A Primer for New Users … 2.0 (October 30, 2019) Best Practices for Web-Based SOPS Surveys (June 12, 2019) Action Planning … 10, 2019) Understanding SOPS Surveys: A Primer for New Users —Annual Refresher (October 23, 2018)

394. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-ahrq.pdf
     June 02, 2025 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … administration modes for collecting CAHPS data 10 CAHPS Surveys • CAHPS surveys are the gold standard … • Surveys measure patient experience of care in different settings. … • Surveys are developed using standardized methodology and research findings.

395. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-SOPS_101_Webcast-INTRO.pdf
     February 19, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Introduction Understanding SOPS Surveys … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Theresa … Senior Study Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Naomi … Yount, Ph.D., (Moderator) Senior Study Director, User Network for the AHRQ Surveys on Patient Safety … Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities and Programs • Overview of the SOPS Surveys

396. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Theresa … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

397. Aggregated Data | The CAHPS® Database
     cahpsdatabase.ahrq.gov/default_landing.aspx
     January 01, 2025 - The CAHPS Databases are AHRQ’s repositories for data from selected CAHPS surveys of patient experience … AHRQ currently maintains databases for four CAHPS surveys: CAHPS Health Plan Survey CAHPS … important health services research questions related to patient experience of care as measured by CAHPS surveys … users that administer surveys according to CAHPS specifications. … Submit a copy of the CAHPS questionnaire used for data collection.

398. Aggregated Data | The CAHPS® Database
     cahpsdatabase.ahrq.gov/Default_landing.aspx
     January 01, 2025 - The CAHPS Databases are AHRQ’s repositories for data from selected CAHPS surveys of patient experience … AHRQ currently maintains databases for four CAHPS surveys: CAHPS Health Plan Survey CAHPS … important health services research questions related to patient experience of care as measured by CAHPS surveys … users that administer surveys according to CAHPS specifications. … Submit a copy of the CAHPS questionnaire used for data collection.

399. 2024 Workplace Safety Items for Hospitals Report Executive Summary Overview Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/hospital/2024-hospital-workplace-safety-summary.pdf
     January 01, 2024 - ,-•-•-1-•-1-•-•-•-• ♦-•- -:-1 I Ii , I I I i , I ' I , 1, ' , I I I , I I Findings from the 2024 Surveys … Lowest Verbal Aggression 45% of respondents disagreed that "In this unit there is a prob lem with … Action planning for patient safety improvement The Action Planning Tool for the AHRQ Surveys on Patient … www.ahrq.gov/sops/surveys/hospital/supplemental-items/workplace-safety For more information on SOPS Hospital … To view the full report: AHRQ Publication No. 25-0013 November 2024 https://www.ahrq.gov/sops/surveys

400. CAHPS Item Sets for People with Mobility Impairments | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/mobility/index.html
     February 01, 2021 - Supplemental items for people with mobility impairments are available for two CAHPS surveys: Health … This approach reduces the cognitive burden on respondents. … Survey sponsors can then compare survey results for respondents with and without mobility impairments … improvement teams, and administrators: To identify the ways in which the experiences and perceptions of respondents … report the standard CAHPS composites measures for two separate groups: The general population of respondents