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341. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-ahrq.pdf
     April 02, 2025 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … administration modes for collecting CAHPS data 10 CAHPS Surveys • CAHPS surveys are the gold standard … • Surveys measure patient experience of care in different settings. … • Surveys are developed using standardized methodology and research findings.

342. Best Practices for Administering SOPS® Surveys Users (Webcast): Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-intro.pdf
     January 24, 2024 - Best Practices for Administering SOPS® Surveys Users (Webcast): Introduction Best Practices for Administering … SOPS® Surveys Webcast January 24, 2024 1:00-2:00 PM ET Webcast Technical Info • Audio issues … Ph.D., Project Director, User Network for CAHPS and SOPS Westat Vice President 3 Agenda • AHRQ’s Surveys … on Patient Safety Culture® (SOPS®) Program • Best Practices for Administering SOPS Surveys ► Action … SOPS Resources • Submitting to the SOPS Databases • Q&A 4 Best Practices for Administering SOPS® Surveys

343. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-intro.pdf
     January 12, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Theresa … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … (Moderator) Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat … 4 Agenda • AHRQ SOPS Program • SOPS Surveys • SOPS Databases • SOPS Resources • Q&A 5

344. Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2024 User Database Report. | PSNet
     psnet.ahrq.gov/issue/surveys-patient-safety-culture-sops-medical-office-survey-2024-user-database-report
     January 14, 2024 - Book/Report Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2024 … Citation Text: Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2024 User Database Report … Copy Citation Related Resources From the Same Author(s) Surveys on Patient … April 22, 2018 Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2022 User … April 6, 2022 2022 Updated Results for the AHRQ Surveys on Patient Safety Culture (SOPS

345. Learning from AHRQ's Diagnostic Safety Culture Survey at a Tertiary Care Health System in Brazil: A Case Study (pdf file)
     www.ahrq.gov/sites/default/files/publications2/files/dx-issue-brief-20-brazil-health-system.pdf
     August 01, 2024 - The survey was adapted from AHRQ’s Medical Office Surveys on Patient Safety Culture® (SOPS®) Diagnostic … from an AHRQ report on the results obtained from 110 medical offices in the United States with 1,126 respondents … Sociedade Beneficente Israelita Brasileira Albert Einstein, São Paulo, Brazil). 3 e Most physician respondents … Comparison of SBIBAE survey results and AHRQ SOPS Survey data Surveys on Patient Safety Culture® (SOPS … We plan to conduct future surveys to assess the impact of our program.

346. 5. Improving Data Collection across the Health Care System | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/findings/final-reports/iomracereport/reldata5.html
     May 01, 2018 - Surveys Federal and state health agencies administer surveys that are primary sources for estimating … Survey (NHIS), the National Latino and Asian American Survey (NLAAS), and the California Health Interview … Survey (CHIS). … modality (e.g., the marginal cost of adding one more Samoan respondent would be greater for in-person … highlights how important it is for data capture and quality to overcome Health IT constraints and minimize respondent

347. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
     April 02, 2025 - Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data … • AHRQ’s CAHPS program has advanced the science of patient experience:  Validated surveys for high-stakes … There are many ways to gather information from patients: • Quantitative Methods: ► CAHPS surveys, … proprietary surveys, rapid-cycle surveys • Qualitative Methods: ► Patient narratives, complaints, focus … ► CAHPS survey development starts with asking patients or consumers about what’s important to measure

348. CAHPS for Merit-Based Incentive Payment System (MIPS) Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/cg/cahps-mips.html
     July 01, 2022 - CAHPS for Merit-Based Incentive Payment System (MIPS) Survey The CAHPS for MIPS Survey is a … This survey is an optional quality measure that those groups can elect to administer. … It replaces the CAHPS for Physician Quality Reporting System (PQRS) Survey. … Because the CAHPS for MIPS Survey adds items to the core CAHPS Clinician & Group Survey, it generates … No documentation for this survey is available on AHRQ's Web site.

349. Using CAHPS Clinician & Group Survey Data | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
     December 01, 2023 - Using CAHPS Clinician & Group Survey Data Users of the Clinician & Group Survey include medical … Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys. … Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores . … Aggregating and Analyzing CAHPS Clinician & Group Survey Results: A Decision Guide .  … How To Report Results of the CAHPS Clinician & Group Survey  (PDF, 971 KB).

350. Developing Invitation Messages that Increase Survey Response Rates - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-ahrq-cahps-program.pdf
     April 02, 2025 - Developing Invitation Messages that Increase Survey Response Rates - Ginsberg AHRQ’S CAHPS® PROGRAM … : Patient Focus • CAHPS surveys are the gold standard for patient experience measurement … • Surveys are developed using standardized methodology and research findings. 10 Goal of Survey … Administration Survey responsiveness Survey representativeness Many factors can influence survey … : Patient Focus Goal of Survey Administration

351. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
     April 02, 2025 - AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … of care Standardized surveys: What happened to the patient in the care encounter, or how often did … Narrative Item Sets Narrative items are a structured series of open-ended questions that: ► Prompt survey … respondents to tell a story about their experiences in their own words; ► Complement the core set … of closed-ended CAHPS survey questions; and ► Provide value-added information that is helpful patients

352. 2024 Results for the AHRQ Surveys on Patient Safety Culture (SOPS) Workplace Safety Supplemental Items for Hospitals Part II (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/databases/hospital/2024-hospital-workplace-safety-report-appendix.pdf
     January 01, 2024 - 2024 Results for the AHRQ Surveys on Patient Safety Culture (SOPS) Workplace Safety Supplemental Items … for Hospitals Part II 2024 Results for the AHRQ Surveys on Patient Safety Culture® (SOPS®) Workplace … Surveys on Patient Safety Culture® and SOPS® are registered trademarks of the U.S. … Citation: Tyler ER, Yalden O, Fan L, Ji S, Kirchner J, Yount ND, Sorra J. 2024 Results for the AHRQ Surveys … the sum of the separate response option percentages due to rounding. 2024 Results for the AHRQ Surveys

353. Understanding SOPS® Surveys: A Primer for New Users - Fisher (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-fisher.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Fisher AHRQ’s Surveys on Patient Safety Culture … measurement, and improvement of patient safety culture within healthcare settings • Develops validated surveys … Database Submission: June 2023 SOPS Medical Office Database Submission: September 2023 AHRQ’s Surveys

354. Understanding SOPS® Surveys: A Primer for New Users - Famolaro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-databases.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Famolaro The SOPS Databases Theresa Famolaro … , MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS … strengths and areas for safety culture improvement 28 SOPS Database Submission Schedule SOPS Survey … Have administered the SOPS survey (with or without SOPS supplemental items) in its entirety without … Upload survey data through a secure, online data submission system 30 SOPS Database Reports 31

355. Understanding SOPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
     September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg AHRQ’s Surveys on Patient Safety … understanding, measurement, and improvement of patient safety culture within healthcare settings • Develops survey

356. Understanding SOPS® Surveys: A Primer for New Users - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-intro.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Intro Understanding SOPS® Surveys: A Primer … , Lead Research Associate, User Network for SOPS, Westat 4 Agenda • AHRQ SOPS Program • SOPS Surveys … • SOPS Databases • SOPS Resources • Q&A 5 Understanding SOPS®Surveys: A Primer for New Users Need

357. Understanding SOPS® Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-closing.pdf
     January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Closing Q&A ? ?

358. Understanding CAHPS® Surveys: A Primer for New Users Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
     February 01, 2019 - Understanding CAHPS® Surveys: A Primer for New Users Infographic Understanding CAHPS® Surveys: A Primer … timely appointments Coordinated care from doctors and nurses Easy access to information CAHPS Surveys … with Health Plans Health Plans Dental Plans Home and Community- Based Services Use of CAHPS Surveys … Certification and recognition Value-based purchasing Health services research Resources to Support Survey … Users CAHPS Ambulatory Care Improvement Guide Free technical assistance Web site: Surveys,

359. Understanding CAHPS® Surveys: A Primer for New Users Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-intro.pdf
     January 19, 2022 - Understanding CAHPS® Surveys: A Primer for New Users Webcast Understanding CAHPS® Surveys: A Primer … box that opens 4 Our Focus Today • Present an overview of the CAHPS program • Define CAHPS surveys … and their purpose • Describe how CAHPS surveys are developed and administered • Review how CAHPS … survey results can be used to improve patient experience • Provide answers to your questions 5

360. CAHPS Surveys: Sorting Fact from Fiction | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/podcasts/cahps-surveys-podcast.html
     March 01, 2016 - Do patients' expectations affect how they respond to CAHPS survey questions about their providers? … Okay, but it does seem that what patients might expect to happen could affect how they respond to the survey … Rebecca Anhang-Price: Actually, the evidence shows that survey length has very little effect on response … communicate, so the CAHPS team is looking into how to leverage that while maintaining high standards of survey … Our 20 years of experience have led to a scientifically sound survey process and some of the best outcome