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digital.ahrq.gov/sites/default/files/docs/citation/r21hs023875-kazemi-final-report-2018.pdf
January 01, 2018 - Both the in-person and
app groups completed baseline surveys in person and 6-week surveys electronically … electronically) or an app group (SONA 2; completing the baseline survey in
person and the 6-week survey … In Stage 2 (AIM 2), baseline surveys were web-based and administered either in person (both
mandated … Feedback
contains personalized normative feedback based on user input from the baseline
surveys. … All participants have finished the baseline survey
and 69 (85.2%) of them completed the six-week survey
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
Laura Gray … Organization
13
What are the SOPS Surveys? … are composed of
standardized questions — core items that
support the comparability of survey content … Forms
− English and Spanish
− PDF and Word
► Survey Items and Composite Measures
► Survey User's … What are the SOPS Surveys?
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray
Overview of the SOPS Surveys
Laura Gray … SOPS Core
Survey + SOPS
Supplemental
Item Sets = Customized
SOPS
Survey
17
SOPS Supplemental … Thomas et al, 2012
Survey Materials
• AHRQ SOPS website: www.ahrq.gov/sops
► Survey Forms
− English … and Spanish
− PDF and Word
► Survey Items and Composite Measures
► Survey User's Guide
− Gives step-by-step … are the SOPS Surveys?
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www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
January 01, 2025 - CAHPS Home and Community-Based Services Survey
The CAHPS Home and Community-Based Services Survey … survey, supplemental items, and supporting documentation for survey administration, please visit CAHPS … Home and Community Based Services Survey on Medicaid.gov. … No documentation for this survey is available on AHRQ's website. … The CAHPS HCBS Survey Database aggregates the data from this survey and produces reports that facilitate
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-data-sources.pdf
December 01, 2023 - respondent burden by shortening the length of the questionnaire, harmonize
overlapping content with … advances in survey methodology and measurement. … Department of Commerce
Description
The American Community Survey (ACS) is an ongoing survey that provides … Responses to the American Community Survey are collected in four different ways: internet,
mail, telephone … paper
questionnaires.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-sops101-webcast-2023-kirchner.pdf
January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Kirchner
Overview of the SOPS Surveys
Jess Kirchner … are the SOPS Surveys? … are composed of standardized questions —
core items that support the comparability of survey content … • Focus on:
► The diagnostic process
► Accurate diagnoses
► Communication around
diagnoses
19
Survey … Set for Hospitals and Medical Offices
Diagnostic Safety Supplemental Item Set for Medical Offices
Survey
-
www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
October 01, 2023 - Supplemental Items for the CAHPS Hospital Survey: Interpreter Services
Population version: Adult … Important instructions regarding the placement of supplemental items in the core questionnaire: Under … implementation of HCAHPS, you must:
Place all supplemental items after the "About You" section of the survey … Testing has shown that respondents often include friends and family members as interpreters even when … In order to collect uniform data from all respondents, question H-IN2 includes friends and family members
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-transcript.pdf
June 01, 2017 - survey to be added to the suite of surveys under the CAHPS banner. … want to find out if patients understood their communications from their doctor, the only
appropriate respondent … Cancer centers should choose a method of data collection and
should conduct sufficient follow up of non-respondents … , and whether or not the
respondents had help with the survey. … With regard to the questionnaire itself, there was a question about patient perception of the effectiveness
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www.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html
April 01, 2020 - NCQA's Version of the Health Plan Survey
The National Committee for Quality Assurance (NCQA) … Since January 1999, the CAHPS Health Plan Survey has been an integral part of NCQA's efforts to assess … NCQA uses the CAHPS Health Plan Survey 5.0 as part of the Experience of Care domain of HEDIS ® (the … consists of a core questionnaire plus several supplemental items. … Although the surveys are largely the same, the NCQA version of the Health Plan Survey differs in the
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www.ahrq.gov/sops/events/webinars/sops-primer.html
December 01, 2023 - Understanding SOPS Surveys: A Primer for New Users
October 23, 2018
Summary
Speakers … and Presentation Slides
Recording
Transcript
Related Material
Understanding SOPS™ Surveys …
Summary
On Tuesday, October 23, 2018, AHRQ hosted a webcast that provided an overview of the Surveys … The speakers described the SOPS program, the SOPS surveys, supplemental items, databases, and the resources … About the Surveys on Patient Safety Culture
The Surveys on Patient Safety Culture are a suite of surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Steven Martino, PhD
Senior Behavioral Scientist
RAND
Why Gather Patient Narratives on a CAHPS Survey … in describing
what mattered most in their care experience
• Narratives gathered via standardized surveys … , CAHPS Health Plan Survey, and now Child HCAHPS
42
Child HCAHPS Narrative Item Set
1. … standard open-
ended question (n = 548) 44
Key Findings from Evaluation Study
• Median time for respondents
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-cahps-program.pdf
April 02, 2025 - ; requirements for
using CAHPS surveys are established by other organizations
8
CAHPS Surveys
• … CAHPS surveys are the gold standard for patient experience
measurement … • The CAHPS survey development process captures the
patient’s voice. … collecting patient experience
data
►Reporting of patient experience data
►Improving quality based on CAHPS survey … narrative protocols for
purposes of facilitating quality improvement
► Effectiveness of different survey
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www.ahrq.gov/hai/tools/mvp/modules/cusp/assess-psc-hsop-fac-guide.html
February 01, 2017 - Say:
HSOPS and a Safety Attitudes Questionnaire can be used to measure safety culture. … hospitals compare with the national average of other units and hospitals which have completed this questionnaire … Slide 14: HSOPS Scoring
Say:
After your respondents have filled out the survey, the results are … Slide 15: Effective HSOPS Surveys…
Ask:
How can you determine the effectiveness of HSOPS surveys … Hospitals that have succeeded in collecting HSOPS surveys with a response rate above 70 percent tend
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-brown.pdf
September 01, 2018 - Developing Invitation Messages that Increase Survey Response Rates - Brown
Foundations in Prior Research … • Today’s presentations build on prior research
► History of CAHPS research to inform survey wording … findings
► September 2018 AHRQ Research Meeting, “Advances in Survey
Methodology: Maximizing Response … Internet, Phone, Mail, and Mixed-
Mode Surveys: The Tailored Design Method.
− Fazekas, Z., Wall, M.T … Methods to increase response rates to postal questionnaires.
42
http://www.ahrq.gov/
http://www.ahrq.gov
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-how-are-surveys-administered-fry-webinar.pdf
April 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 32-38
How Are CAHPS Surveys
Administered … Recall that AHRQ is a research and development
agency
AHRQ provides information about best survey … science
in surveys and administration
Organizations requiring CAHPS surveys specify
administration … Telephone
• Mixed Mode
Mail with Telephone follow-up
Email with Mail or Telephone follow-up
• Survey … and reporting measures
Research on survey administration & reporting
Frequently asked questions
-
www.ahrq.gov/news/newsroom/case-studies/201525.html
September 01, 2015 - , the Medical Office Survey on Patient Safety Culture , to improve patient care. … The Medical Office Survey on Patient Safety Culture is one of five AHRQ safety culture surveys. … Funaro educating staff on the importance of the survey. … results against results from 934 medical offices and more than 23,000 respondents who have administered … on Patient Safety,
Surveys on Patient Safety Culture,
Surveys on Patient Safety Culture
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digital.ahrq.gov/year-survey/2011
January 01, 2011 - Description
This is a questionnaire designed to be completed by caregivers in an urgent care, … Year of Survey
2011
Baseline Survey: Patients with Chronic Health Conditions … Year of Survey
2011
Portal and Non-Portal User Surveys to Assess MyPreventiveCare … Portal
Description
These are questionnaires designed to be completed by patients in a home … The questionnaires include questions to assess the current state of personal health records by those
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
March 01, 2018 - Respondent Staff Position
Staff Position
Pilot Hospital
Respondents
Nursing Staff Number Percent … Respondent Unit/Work Area
Unit/Work Area
Pilot Hospital
Respondents
Number Percent
Many different … Respondent Unit/Work Area, continued
Unit/Work Area
Pilot Hospital
Respondents
Support Services … Respondent Tenure in Work Area
Tenure
Pilot Hospital
Respondents
Tenure With Current Hospital … That is, an average
of about 72 percent of the respondents responded positively on the survey items
-
psnet.ahrq.gov/issue/tutorial-ahrq-sopsr-data-entry-and-analysis-tool
December 10, 2024 - Citation Text:
AHRQ’s Surveys on Patient Safety Culture® Program: An Overview for New Users. … This webinar will introduce the AHRQ Surveys on Patient Safety Culture ™ (SOPS®) program. … May 29, 2024
Community Pharmacy Survey on Patient Safety Culture 2015 User Comparative … February 28, 2024
Best Practices for Administering SOPS Surveys. … May 12, 2021
Introducing the New SOPS Hospital Survey 2.0.
-
www.ahrq.gov/cahps/cahps-database/index.html
December 01, 2024 - The CAHPS Databases are AHRQ's data repositories for selected CAHPS surveys. … data for approved research related to patient and consumer assessments of quality as measured by CAHPS surveys … Participation in the CAHPS Databases is free and open to users of the selected surveys that comply with … AHRQ maintains four databases with aggregated results for selected CAHPS surveys. … important health services research questions related to patient experience of care, as measured by CAHPS surveys