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www.ahrq.gov/evidencenow/projects/heart-health/research-results/research/collection.html
March 01, 2021 - The primary data consistently collected across the cooperatives were surveys—a survey of each participating … Practice Survey
The practice survey consisted of a core set of items to capture practice characteristics … and infrastructure and 15 items from the Change Process Capability Questionnaire (CPCQ) for all cooperatives … to get practices to complete the survey, even at baseline
Having the PFs complete the surveys … The respondents included practice leaders, practice staff, and practice facilitators.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2025_nursing_home_wps_ptII.pdf
January 01, 2025 - SOPS Workplace Safety Supplemental Items for Nursing Homes: 2025 Updated Results Part II
Surveys on … Surveys on Patient Safety Culture® and SOPS® are registered trademarks of the U.S. … Surveys on Patient Safety
Culture® (SOPS®) Workplace Safety Supplemental Items for Nursing Homes: 2025 … Results are shown by the following nursing home and respondent
characteristics. … Surveys on Patient Safety Culture® (SOPS®) Workplace Safety Supplemental Items for Nursing Homes: 2025
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psnet.ahrq.gov/node/33563/psn-pdf
September 16, 2024 - Attitudes Questionnaire. … Versions of the AHRQ Patient Safety Culture™ (SOPS®) survey are available for hospitals, medical offices … AHRQ provides updated
benchmarking data from the hospital survey on an annual basis. … https://psnet.ahrq.gov/issue/safety-attitudes-questionnaire-psychometric-properties-benchmarking-data-and-emerging … /pharmacy/index.html
https://www.ahrq.gov/sops/surveys/asc/index.html
https://psnet.ahrq.gov/issue/surveys-patient-safety-culturetm-sopsr-hospital-survey
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psnet.ahrq.gov/node/45141/psn-pdf
August 31, 2016 - Standardized safety culture
surveys, including the Safety Attitudes Questionnaire and the AHRQ Surveys … This study analyzed
safety culture surveys from an accreditation program in a novel manner. … Investigators summarized the
safety culture level (the averaged ratings of patient safety culture from respondents … The authors advocate for examining
agreement and distribution of safety culture survey results as well … https://psnet.ahrq.gov/issue/surveys-patient-safety-culture
https://psnet.ahrq.gov/perspective/conversation-withj-bryan-sexton-phd-ma
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-what-you-should_know-shaller-webinar.pdf
June 02, 2025 - CAHPS Surveys
Dale Shaller, MPA
Principal
Shaller Consulting Group
www.ahrq.gov/cahps
CAHPS Surveys … Field testing partners
27
www.ahrq.gov/cahps
CAHPS Surveys: What You Should Know
• Surveys focus … are fundamental and ongoing
• Surveys are based on latest methodological research
evidence
• Surveys … 30
www.ahrq.gov/cahps
CAHPS Surveys: What You Should Know
• Surveys focus on what patients want … What You Should Know About All CAHPS Surveys
CAHPS Surveys: What You Should Know
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/2022-hsops-wps-study-report.pdf
January 01, 2022 - Respondent Characteristics: Staff Position
Staff Position
Respondents
Number Percent
Nursing … Respondent Characteristics: Unit/Work Area
Unit/Work Area
Respondents
Number Percent
Multiple Units … Respondent Characteristics: Unit/Work Area (Continued)
Unit/Work Area
Respondents
Number Percent … Other Respondent Characteristics
Job Satisfaction (Workplace Safety Background Item)
Respondents … Other Respondent Characteristics (Continued)
Tenure in Unit/Work Area
Respondents
Number Percent
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www.ahrq.gov/cahps/surveys-guidance/hp/improve/index.html
July 01, 2022 - Using CAHPS Health Plan Survey Data
A version of the CAHPS Health Plan Survey is conducted in … AHRQ offers specific guidance on reporting the results of CAHPS surveys as well as more comprehensive … Meeting: Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS ® Surveys … Patient Experience Improvement Using Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) Surveys … as well as its improvement in one of the two survey items.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-graphic.pdf
February 01, 2019 - Action Planning for the SOPS™ Surveys Infographic
Action Planning for the
SOPSTM Surveys
January … 2019 Webcast Highlights
AHRQ's Surveys on Patient Safety CultureTM(SOPS TM) Action
Planning Tool … guides survey users seeking to improve
patient safety culture through the action planning process.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/hickner-development-medical-office-sops.pdf
January 01, 2011 - o Reviewed literature & existing surveys
o Conducted background interviews with medical office
providers … Administration
• Administered to all providers and staff
• 71% used paper surveys; 29% used Web
surveys … o One health system had experience with web-based employee
surveys
o Recommend paper survey administration … for high response rate
(unless office has previous positive experience with web surveys)
13
13 … Administration
Pilot Test Response Rates and Number of Respondents
Staff Positions of Respondents
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www.ahrq.gov/sops/webcasts/hospital_workplace_safety.html
December 01, 2023 - Webcast)
December 16, 2021
Summary
Speakers and Presentation Slides
Recording
About the Surveys … on Patient Safety Culture
Summary
This AHRQ webcast introduced the new Surveys on Patient Safety … Hospitals can use the survey items as a supplement to the SOPS Hospital Survey to assess the extent … Safety Supplemental Items for the SOPS Hospital Survey (PDF, 1.6 MB)
Naomi Yount (Moderator … About the Surveys on Patient Safety Culture
The Surveys on Patient Safety Culture are a suite of surveys
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www.ahrq.gov/cahps/surveys-guidance/hospice/index.html
December 01, 2023 - CAHPS Hospice Survey
The CAHPS Hospice Survey assesses the experiences of patients who died while … How To Get the CAHPS Hospice Survey and Administrative Guidance
To access this survey and all supporting … documentation for survey administration, please visit CMS's website for the Hospice Survey . … Survey in 2015. … Participating hospices must contract with an approved Hospice Survey vendor to conduct the survey in
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pilot-test-partii.pdf
September 01, 2019 - 2019 Hospital Survey Pilot Test Results Part II
Pilot Test Results From the 2019 AHRQ
Surveys on Patient … Safety CultureTM (SOPSTM)
Hospital Survey Version 2.0
Part II
Appendix A – Overall Results by Respondent … Surveys on Patient Safety Culture™ and SOPS™ are trademarks of AHRQ. … Pilot Test Results From the 2019 AHRQ Surveys on Patient
Safety Culture™ (SOPS™) Hospital Survey Version … Pilot Test Results From the 2019 AHRQ Surveys on Patient Safety CultureTM (SOPSTM) Hospital Survey Version
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www.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-146-section-2.pdf
September 01, 2011 - survey identification number to each
prospective respondent (sampled patient). … Maintain a database of returned surveys by unique survey identifier. … If a respondent answers “No” to question 17, the survey instructs them to skip question 18. … Multiple returned surveys from the same respondent
If health plans, practices, hospitals, or survey … When multiple surveys from the same respondent are received, code the first
returned completed survey
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
June 02, 2025 - 8
9
AHRQ Surveys on Patient Safety Culture
Surveys of staff about the extent to which the
organizational … 2012)
Ambulatory
Surgery
Center
(2015)
10
SOPS Databases
Hospital
630
Hospitals
382,834
respondents … Nursing
Home
209
Nursing homes
12,395
respondents
Medical
Office
2,437
Medical offices
35,523 … respondents
Community
Pharmacy
255
Pharmacies
1,603
respondents
Hospital SOPS Supplemental … AHRQ Surveys on Patient Safety Culture
SOPS Databases
Hospital SOPS Supplemental Items
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-webcast-transcript.pdf
June 01, 2020 - optional supplemental items sets that users may add to assess content in areas not included
in the core questionnaire … The number of sites, and provider, and staff
respondents included in the latest databases are shown … The hospital database is our largest
database with over 300,000 respondents in 2018. … they fall in the distribution of the database as well as feed breakouts of results by facility and respondent … Then when it comes to the breakouts, we do break out our results by staff physician or staff respondent
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www.ahrq.gov/cahps/surveys-guidance/ich/index.html
November 01, 2023 - CAHPS In-Center Hemodialysis Survey
The CAHPS In-Center Hemodialysis Survey asks adults with … How To Get the CAHPS In-Center Hemodialysis Survey and Administrative Guidance
To access this survey … website for the In-Center Hemodialysis Survey . … No documentation for this survey is available on AHRQ's website. … Quality Measures from the CAHPS In-Center Hemodialysis Survey
The In-Center Hemodialysis Survey produces
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/rep4.html
June 01, 2010 - measures are derived from client-reported data, arguments can be made for using knowledgeable proxy respondents … At the same time, proxy respondents can introduce potential biases that must be recognized. 14,15 In … Much work has gone into the development of consumer survey tools designed to solicit feedback on these … constructs, such as the National Core Indicators Consumer Survey, the Participant Experience Surveys … ; and mailed questionnaires.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
August 01, 2010 - https://www.cahps.ahrq.gov/content/products/CG/PROD_CG_CG40Products.asp
To see the Adult Primary Care Questionnaire … New and updated
surveys are released over time as the survey developers make changes that address findings … All CAHPS surveys include a core
set of items that must be included in the survey. … with the CAHPS surveys or other sources. … only) (5
questions)
• Respondent and doctor talked about child’s learning ability
• Respondent
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www.ahrq.gov/cahps/about-cahps/index.html
June 01, 2025 - YouTube embedded video: https://www.youtube-nocookie.com/embed/Jhl_JVkqVf0 Reasons To Choose a CAHPS Survey … results, reporting survey results to interested audiences, and using the results to improve patients … on the various uses of survey data. … AHRQ's CAHPS User Network is responsible for making the survey products available and providing free … Learn more: Why Use a CAHPS Survey To Assess Patient Experience?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/lee_hargraves-slides.pdf
June 02, 2025 - Introducing the New CAHPS Clinician & Group Survey 3.0
Sampling and Respondent Recall:
What difference … , users field CG-CAHPS surveys with
either a 6- or 12-month recall period, as well as
using a 6- or … Overall Health
• Some difference in mental and emotional health
• Respondents to the 6-month survey … assessing experiences with
providers, i.e., communication and 0 to 10 ratings
• Users of CAHPS surveys … obtain slightly higher scores
36
www.cahps.ahrq.gov
To Ask a Question
37
Sampling and Respondent