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  1. digital.ahrq.gov/sites/default/files/docs/citation/r21hs023875-kazemi-final-report-2018.pdf
    January 01, 2018 - Both the in-person and app groups completed baseline surveys in person and 6-week surveys electronically … electronically) or an app group (SONA 2; completing the baseline survey in person and the 6-week survey … In Stage 2 (AIM 2), baseline surveys were web-based and administered either in person (both mandated … Feedback contains personalized normative feedback based on user input from the baseline surveys. … All participants have finished the baseline survey and 69 (85.2%) of them completed the six-week survey
  2. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-overview-surveys.pdf
    January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray … Organization 13 What are the SOPS Surveys? … are composed of standardized questions — core items that support the comparability of survey content … Forms − English and Spanish − PDF and Word ► Survey Items and Composite Measures ► Survey User's … What are the SOPS Surveys?
  3. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-gray.pdf
    January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Gray Overview of the SOPS Surveys Laura Gray … SOPS Core Survey + SOPS Supplemental Item Sets = Customized SOPS Survey 17 SOPS Supplemental … Thomas et al, 2012 Survey Materials • AHRQ SOPS website: www.ahrq.gov/sops ► Survey Forms − English … and Spanish − PDF and Word ► Survey Items and Composite Measures ► Survey User's Guide − Gives step-by-step … are the SOPS Surveys?
  4. www.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
    January 01, 2025 - CAHPS Home and Community-Based Services Survey The CAHPS Home and Community-Based Services Surveysurvey, supplemental items, and supporting documentation for survey administration, please visit CAHPS … Home and Community Based Services Survey on Medicaid.gov. … No documentation for this survey is available on AHRQ's website. … The CAHPS HCBS Survey Database aggregates the data from this survey and produces reports that facilitate
  5. www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-data-sources.pdf
    December 01, 2023 - respondent burden by shortening the length of the questionnaire, harmonize overlapping content with … advances in survey methodology and measurement. … Department of Commerce Description The American Community Survey (ACS) is an ongoing survey that provides … Responses to the American Community Survey are collected in four different ways: internet, mail, telephone … paper questionnaires.
  6. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-sops101-webcast-2023-kirchner.pdf
    January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Kirchner Overview of the SOPS Surveys Jess Kirchner … are the SOPS Surveys? … are composed of standardized questions — core items that support the comparability of survey content … • Focus on: ► The diagnostic process ► Accurate diagnoses ► Communication around diagnoses 19 Survey … Set for Hospitals and Medical Offices Diagnostic Safety Supplemental Item Set for Medical Offices Survey
  7. www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
    October 01, 2023 - Supplemental Items for the CAHPS Hospital Survey: Interpreter Services Population version: Adult … Important instructions regarding the placement of supplemental items in the core questionnaire: Under … implementation of HCAHPS, you must: Place all supplemental items after the "About You" section of the survey … Testing has shown that respondents often include friends and family members as interpreters even when … In order to collect uniform data from all respondents, question H-IN2 includes friends and family members
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-transcript.pdf
    June 01, 2017 - survey to be added to the suite of surveys under the CAHPS banner. … want to find out if patients understood their communications from their doctor, the only appropriate respondent … Cancer centers should choose a method of data collection and should conduct sufficient follow up of non-respondents … , and whether or not the respondents had help with the survey. … With regard to the questionnaire itself, there was a question about patient perception of the effectiveness
  9. www.ahrq.gov/cahps/surveys-guidance/hp/about/NCQAs-CAHPS-HP-Survey.html
    April 01, 2020 - NCQA's Version of the Health Plan Survey The National Committee for Quality Assurance (NCQA) … Since January 1999, the CAHPS Health Plan Survey has been an integral part of NCQA's efforts to assess … NCQA uses the CAHPS Health Plan Survey 5.0 as part of the Experience of Care domain of HEDIS ® (the … consists of a core questionnaire plus several supplemental items.  … Although the surveys are largely the same, the NCQA version of the Health Plan Survey differs in the
  10. www.ahrq.gov/sops/events/webinars/sops-primer.html
    December 01, 2023 - Understanding SOPS Surveys: A Primer for New Users October 23, 2018 Summary Speakers … and Presentation Slides Recording Transcript Related Material   Understanding SOPS™ Surveys …   Summary On Tuesday, October 23, 2018, AHRQ hosted a webcast that provided an overview of the Surveys … The speakers described the SOPS program, the SOPS surveys, supplemental items, databases, and the resources … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
    January 01, 2023 - CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set … Steven Martino, PhD Senior Behavioral Scientist RAND Why Gather Patient Narratives on a CAHPS Survey … in describing what mattered most in their care experience • Narratives gathered via standardized surveys … , CAHPS Health Plan Survey, and now Child HCAHPS 42 Child HCAHPS Narrative Item Set 1. … standard open- ended question (n = 548) 44 Key Findings from Evaluation Study • Median time for respondents
  12. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-cahps-program.pdf
    April 02, 2025 - ; requirements for using CAHPS surveys are established by other organizations 8 CAHPS Surveys • … CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS survey development process captures the patient’s voice. … collecting patient experience data ►Reporting of patient experience data ►Improving quality based on CAHPS survey … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey
  13. www.ahrq.gov/hai/tools/mvp/modules/cusp/assess-psc-hsop-fac-guide.html
    February 01, 2017 - Say: HSOPS and a Safety Attitudes Questionnaire can be used to measure safety culture. … hospitals compare with the national average of other units and hospitals which have completed this questionnaire … Slide 14: HSOPS Scoring Say: After your respondents have filled out the survey, the results are … Slide 15: Effective HSOPS Surveys… Ask: How can you determine the effectiveness of HSOPS surveys … Hospitals that have succeeded in collecting HSOPS surveys with a response rate above 70 percent tend
  14. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/invitation-messages-brown.pdf
    September 01, 2018 - Developing Invitation Messages that Increase Survey Response Rates - Brown Foundations in Prior Research … • Today’s presentations build on prior research ► History of CAHPS research to inform survey wording … findings ► September 2018 AHRQ Research Meeting, “Advances in Survey Methodology: Maximizing Response … Internet, Phone, Mail, and Mixed- Mode Surveys: The Tailored Design Method. − Fazekas, Z., Wall, M.T … Methods to increase response rates to postal questionnaires. 42 http://www.ahrq.gov/ http://www.ahrq.gov
  15. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-how-are-surveys-administered-fry-webinar.pdf
    April 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Slides 32-38 How Are CAHPS Surveys Administered … Recall that AHRQ is a research and development agency  AHRQ provides information about best survey … science in surveys and administration  Organizations requiring CAHPS surveys specify administration … Telephone • Mixed Mode  Mail with Telephone follow-up  Email with Mail or Telephone follow-up • Survey … and reporting measures  Research on survey administration & reporting  Frequently asked questions
  16. www.ahrq.gov/news/newsroom/case-studies/201525.html
    September 01, 2015 - , the Medical Office Survey on Patient Safety Culture , to improve patient care. … The Medical Office Survey on Patient Safety Culture is one of five AHRQ safety culture surveys. … Funaro educating staff on the importance of the survey. … results against results from 934 medical offices and more than 23,000 respondents who have administered … on Patient Safety, Surveys on Patient Safety Culture, Surveys on Patient Safety Culture
  17. digital.ahrq.gov/year-survey/2011
    January 01, 2011 - Description This is a questionnaire designed to be completed by caregivers in an urgent care, … Year of Survey 2011 Baseline Survey: Patients with Chronic Health Conditions … Year of Survey 2011 Portal and Non-Portal User Surveys to Assess MyPreventiveCare … Portal Description These are questionnaires designed to be completed by patients in a home … The questionnaires include questions to assess the current state of personal health records by those
  18. www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
    March 01, 2018 - Respondent Staff Position Staff Position Pilot Hospital Respondents Nursing Staff Number Percent … Respondent Unit/Work Area Unit/Work Area Pilot Hospital Respondents Number Percent Many different … Respondent Unit/Work Area, continued Unit/Work Area Pilot Hospital Respondents Support Services … Respondent Tenure in Work Area Tenure Pilot Hospital Respondents Tenure With Current Hospital … That is, an average of about 72 percent of the respondents responded positively on the survey items
  19. psnet.ahrq.gov/issue/tutorial-ahrq-sopsr-data-entry-and-analysis-tool
    December 10, 2024 - Citation Text: AHRQ’s Surveys on Patient Safety Culture® Program: An Overview for New Users. … This webinar will introduce the AHRQ Surveys on Patient Safety Culture ™ (SOPS®) program. … May 29, 2024 Community Pharmacy Survey on Patient Safety Culture 2015 User Comparative … February 28, 2024 Best Practices for Administering SOPS Surveys. … May 12, 2021 Introducing the New SOPS Hospital Survey 2.0.
  20. www.ahrq.gov/cahps/cahps-database/index.html
    December 01, 2024 - The CAHPS Databases are AHRQ's data repositories for selected CAHPS surveys. … data for approved research related to patient and consumer assessments of quality as measured by CAHPS surveys … Participation in the CAHPS Databases is free and open to users of the selected surveys that comply with … AHRQ maintains four databases with aggregated results for selected CAHPS surveys. … important health services research questions related to patient experience of care, as measured by CAHPS surveys