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  1. patientregistry.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
    October 01, 2017 - methods. … Telephone Survey Methodology. New York: Wiley; 1988: Chapter 18. … Survey Methodology. New Jersey: John Wiley & Sons Inc.; 2009. Hepner KA, Brown JA, Hays RD. … questionnaires. … The effect of compressing questionnaire length on data quality.
  2. pcmh.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
    October 01, 2017 - methods. … Telephone Survey Methodology. New York: Wiley; 1988: Chapter 18. … Survey Methodology. New Jersey: John Wiley & Sons Inc.; 2009. Hepner KA, Brown JA, Hays RD. … questionnaires. … The effect of compressing questionnaire length on data quality.
  3. pbrn.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
    October 01, 2017 - methods. … Telephone Survey Methodology. New York: Wiley; 1988: Chapter 18. … Survey Methodology. New Jersey: John Wiley & Sons Inc.; 2009. Hepner KA, Brown JA, Hays RD. … questionnaires. … The effect of compressing questionnaire length on data quality.
  4. preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
    October 01, 2017 - methods. … Telephone Survey Methodology. New York: Wiley; 1988: Chapter 18. … Survey Methodology. New Jersey: John Wiley & Sons Inc.; 2009. Hepner KA, Brown JA, Hays RD. … questionnaires. … The effect of compressing questionnaire length on data quality.
  5. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
    October 01, 2017 - methods. … Telephone Survey Methodology. New York: Wiley; 1988: Chapter 18. … Survey Methodology. New Jersey: John Wiley & Sons Inc.; 2009. Hepner KA, Brown JA, Hays RD. … questionnaires. … The effect of compressing questionnaire length on data quality.
  6. www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/resources/transguide.pdf
    January 01, 2007 - Cognitive sciences and survey methods. In: Jabine T, Straf M, Tanu J, et al., eds. … Cognitive aspects of survey methodology: building a bridge between disciplines. … Cognitive interviewing: a tool for improving questionnaire design. … Cognitive interviewing is a widely used method for pretesting and evaluating survey questionnaires that … If possible, respondents should return a copy of their completed surveys before their interviews for
  7. www.healthcare411.ahrq.gov/sops/surveys/index.html
    January 01, 2023 - (1:09) Surveys on Patient Safety Culture Hospital Survey . Medical Office Survey . … Nursing Home Survey . Community Pharmacy Survey . Ambulatory Surgery Center . … known as supplemental item sets, to customize their questionnaires. … Using the Surveys When using any of the SOPS surveys, reference the full name "Surveys on Patient … from a SOPS survey, please refer to the instructions for modifying and naming SOPS surveys in  Using
  8. healthcare411.ahrq.gov/sops/surveys/index.html
    January 01, 2023 - (1:09) Surveys on Patient Safety Culture Hospital Survey . Medical Office Survey . … Nursing Home Survey . Community Pharmacy Survey . Ambulatory Surgery Center . … known as supplemental item sets, to customize their questionnaires. … Using the Surveys When using any of the SOPS surveys, reference the full name "Surveys on Patient … from a SOPS survey, please refer to the instructions for modifying and naming SOPS surveys in  Using
  9. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/fielding-cancer-53.pdf
    July 14, 2017 - • Send the respondent the questionnaire with a cover letter and a postage- paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … Some vendors prefer sending a reminder postcard to all respondents 3 to 5 days after mailing the questionnaire … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents
  10. pcmh.ahrq.gov/cahps/item-sets/index.html
    April 01, 2024 - Only the CAHPS surveys below have specific supplemental items: Health Plan Survey Clinician & … Examining other characteristics of respondents. … and to support survey users in creating questionnaires that flow in a fashion that is consistent with … how respondents think about the topics. … Revise ALL skip instructions in the questionnaire to make sure they point the respondent to the correct
  11. pbrn.ahrq.gov/cahps/item-sets/index.html
    April 01, 2024 - Only the CAHPS surveys below have specific supplemental items: Health Plan Survey Clinician & … Examining other characteristics of respondents. … and to support survey users in creating questionnaires that flow in a fashion that is consistent with … how respondents think about the topics. … Revise ALL skip instructions in the questionnaire to make sure they point the respondent to the correct
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 -  Make sure questions fit the language and reading level of the respondents. … Methods include:  By mail  Email link to survey  SMS (text message) link to survey  Paper … Pilot the survey. …  Did the respondent understand the questions? Modify items based on pilot. Step 6. … Implement the survey.
  13. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 -  Make sure questions fit the language and reading level of the respondents. … Methods include:  By mail  Email link to survey  SMS (text message) link to survey  Paper … Pilot the survey. …  Did the respondent understand the questions? Modify items based on pilot. Step 6. … Implement the survey.
  14. www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 -  Make sure questions fit the language and reading level of the respondents. … Methods include:  By mail  Email link to survey  SMS (text message) link to survey  Paper … Pilot the survey. …  Did the respondent understand the questions? Modify items based on pilot. Step 6. … Implement the survey.
  15. www.innovations.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 -  Make sure questions fit the language and reading level of the respondents. … Methods include:  By mail  Email link to survey  SMS (text message) link to survey  Paper … Pilot the survey. …  Did the respondent understand the questions? Modify items based on pilot. Step 6. … Implement the survey.
  16. www.cpsi.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 -  Make sure questions fit the language and reading level of the respondents. … Methods include:  By mail  Email link to survey  SMS (text message) link to survey  Paper … Pilot the survey. …  Did the respondent understand the questions? Modify items based on pilot. Step 6. … Implement the survey.
  17. www.monahrq.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 -  Make sure questions fit the language and reading level of the respondents. … Methods include:  By mail  Email link to survey  SMS (text message) link to survey  Paper … Pilot the survey. …  Did the respondent understand the questions? Modify items based on pilot. Step 6. … Implement the survey.
  18. www.cahps.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 -  Make sure questions fit the language and reading level of the respondents. … Methods include:  By mail  Email link to survey  SMS (text message) link to survey  Paper … Pilot the survey. …  Did the respondent understand the questions? Modify items based on pilot. Step 6. … Implement the survey.
  19. ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 -  Make sure questions fit the language and reading level of the respondents. … Methods include:  By mail  Email link to survey  SMS (text message) link to survey  Paper … Pilot the survey. …  Did the respondent understand the questions? Modify items based on pilot. Step 6. … Implement the survey.
  20. psnet.ahrq.gov/issue/sops-surveys
    December 24, 2008 - Meeting/Conference Proceedings SOPS Surveys. … covered include organizational characteristics required for successful web-based distribution of the survey … , 2019 View More Related Resources Using AHRQ’s SOPS Hospital Survey … February 15, 2023 Introducing the New SOPS Hospital Survey 2.0. … May 8, 2017 Introducing the AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture