-
www.talkingquality.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
May 01, 2018 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Surveys … and Guidance
Mental Health Care
CAHPS ECHO Survey Measures … Consumer Assessment of Healthcare Providers and Systems (CAHPS)
About CAHPS
Surveys … Outpatient and Ambulatory Surgery
Surgical Care
Supplemental Items
Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
-
www.talkingquality.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
April 01, 2018 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Using CAHPS Surveys … and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data
Modifying and Naming CAHPS Surveys
Translating Surveys … and Other Materials
Planning a CAHPS Survey Project
Hiring a CAHPS Survey Vendor
Managing … https://www.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
-
www.talkingquality.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
April 01, 2018 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Surveys … and Guidance
Dental Plan
Survey Measures … Consumer Assessment of Healthcare Providers and Systems (CAHPS)
About CAHPS
Surveys … Outpatient and Ambulatory Surgery
Surgical Care
Supplemental Items
Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2024-medical-office-database-report-appendix.pdf
January 01, 2024 - Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2024 User Database Report Part II
Surveys … A – Results by Medical Office Characteristics
Appendix B – Results by Respondent Characteristics … Surveys on Patient Safety Culture® and SOPS® are trademarks of the U.S. … Surveys on
Patient Safety Culture® (SOPS®) Medical Office Survey: 2024 User Database Report. … Results are shown by the following
medical office and respondent characteristics.
-
www.talkingquality.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/index.html
August 01, 2017 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Using CAHPS Surveys … and Guidance
Supplemental Items
Using CAHPS Surveys
CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data
Modifying and Naming CAHPS Surveys
Translating Surveys … and Other Materials
Planning a CAHPS Survey Project
Hiring a CAHPS Survey Vendor
Managing … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/index.html
-
www.talkingquality.ahrq.gov/cahps/surveys-guidance/cancer/develop-cancer-surveys.html
March 01, 2017 - Home
Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS®)
About CAHPS
Surveys … Outpatient and Ambulatory Surgery
Surgical Care
Supplemental Items
Using CAHPS Surveys … Group Survey. … https://www.ahrq.gov/cahps/surveys-guidance/cancer/develop-cancer-surveys.html
-
www.talkingquality.ahrq.gov/evidencenow/projects/heart-health/research-results/research/collection.html
March 01, 2021 - The primary data consistently collected across the cooperatives were surveys—a survey of each participating … and infrastructure and 15 items from the Change Process Capability Questionnaire (CPCQ) for all cooperatives … to complete the survey, even at baseline
Having the PFs complete the surveys in-person, walking … taking the survey
PFs handed out the survey at a staff meeting, and collected them. … The respondents included practice leaders, practice staff, and practice facilitators.
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/outcomes/chipra-140-fullreport.pdf
November 02, 2017 - draft survey are
an important means of determining whether respondents understand questions in the way … In
multivariate analyses controlling for child race/ethnicity, respondent relation to child, respondent … CAHPS surveys use administrative data to develop the sampling frame for survey
administration. … A patient survey system to measure quality improvement: Questionnaire
reliability and validity. … The Picker Patient Experience Questionnaire: Development
and validation using data from in-patient surveys
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-webcast-transcript-ad.pdf
June 01, 2020 - optional supplemental items sets that users may add to assess content in areas not included
in the core questionnaire … The hospital database is our largest
database with over 300,000 respondents in 2018. … respondents; and 255 Community Pharmacies with 1,603 respondents]
New, in 2019, is the SOPS Ambulatory … they fall in the distribution of the database as well as feed breakouts of results by facility and respondent … Then when it comes to the breakouts, we do break out our results by staff physician or staff respondent
-
www.talkingquality.ahrq.gov/sops/international/index.html
September 01, 2023 - Users
The number of international users that have administered one of the AHRQ Surveys on Patient … List of SOPS Surveys, Countries, and Languages (as of September 2022)
SOPS Survey
Number of Countries … for those interested in translating one of the SOPS surveys. … the same meanings as the English version, use language that is familiar to and easily understood by respondents … Nursing Home Survey on Patient Safety Culture
Information for Translators of the Medical Office Survey
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-intro-sops-action-planning-tool.pdf
January 17, 2019 - Action Planning for the SOPS Surveys-Intro
Action Planning for the SOPS
Surveys
Webcast
January … Public
Health Service
Laura Gray, MPH
Senior Study Director,
User Network for the AHRQ Surveys on Patient … Safety
Culture (SOPS)
Westat
Naomi Yount, PhD
Senior Study Director,
User Network for the AHRQ Surveys … the SOPS Action Planning Tool
• Going from results to action
• Q&A
5
Action Planning for the SOPS Surveys
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-closing-sops-action-planning-tool.pdf
February 05, 2019 - Action Planning for the SOPS Surveys-Closing
Questions & Answers
53
Submitting Questions
• Question
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-yount-sops-action-planning-tool.pdf
June 01, 2019 - Action Planning for the SOPS Surveys-Results
31
Results to Action:
An Action Planning Example
Naomi … Yount, PhD
Senior Study Director,
User Network for the AHRQ Surveys on Patient Safety Culture
(SOPS … top- and bottom-scoring composite
measures
• Examine the largest differences between your
current survey … • To increase Handoffs & Transitions by at
least 5 percentage points in our June 2019
survey results … training is going (e.g., 25% done)
• Share evaluation form results
• Share results of the Hospital SOPS survey
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-brady-sops-action-planning-tool.pdf
February 05, 2019 - Action Planning for the SOPS Surveys-Overview
6
Overview of AHRQ’s Patient Safety
Priorities
Jeff
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/hickner-development-medical-office-sops.pdf
January 01, 2011 - o Reviewed literature & existing surveys
o Conducted background interviews with medical office
providers … Administration
• Administered to all providers and staff
• 71% used paper surveys; 29% used Web
surveys … o One health system had experience with web-based employee
surveys
o Recommend paper survey administration … for high response rate
(unless office has previous positive experience with web surveys)
13
13 … Administration
Pilot Test Response Rates and Number of Respondents
Staff Positions of Respondents
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc_2020_overview_infographic-v2.pdf
January 01, 2020 - 2020 SOPS ASC Database Report Executive Summary Infographic
Surveys on Patient
Findings from the 2020 … Survey on Patient Safety Culture (SOPS)
Ambulatory Surgery Center (ASC) Database
The ASC SOPS Database … The survey assesses 8 areas, or composite measures, of patient safety culture. … 93% of respondents reported that before the start of procedures, team members stopped to discuss the … goals (2) Plan your initiatives (3) Communicate your action plan
The Action Planning Tool for the AHRQ Surveys
-
www.talkingquality.ahrq.gov/sops/about/patient-safety-culture.html
March 01, 2022 - SOPS Surveys Measure Patient Safety Culture
The AHRQ Surveys on Patient Safety Culture™ (SOPS®) are … All of the SOPS surveys include a standard set of core items with comparable survey content across facilities … across a large sample of respondents, they are standardized and validated measures of patient safety … In addition, survey items are customized for each setting of care. … Relating SOPS Patient Safety Culture Survey Data to Outcomes
Research has shown that significant
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-analysis-program-yount-slides.pdf
August 01, 2020 - • Requires base SAS and SAS/STAT modules
• It enables CAHPS users to analyze data from any CAHPS
survey … Weights the items in the composite measures
− Equally weight the items
− Weight based on the number of respondents … composite measure results to the
population
• Weight items in composite measures based on the
number of respondents … available
9
Note: Because the CAHPS
Analysis Program was initially
written for the CAHPS Health
Plan Survey … along with coefficients and p-value
• Modified Test SAS data sets to
represent Clinician & Group Survey
-
www.talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
December 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)
About CAHPS
Surveys … Children with Chronic Conditions
People with Mobility Impairments
Using CAHPS Surveys … This survey was an abbreviated version of the Child HCAHPS Survey followed by six open-ended items. … To ensure that respondents understand and interpret the items as intended, the team conducted cognitive … testing of the items in English and Spanish, with an emphasis on recruiting respondents with limited
-
www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/NH-WPS-Pilot-Study-Overall-Results-2023.pdf
January 01, 2023 - Pilot Study Results From the AHRQ Surveys on Patient Safety Culture™ (SOPS®) Workplace Safety Supplemental … Item Set for Nursing Homes
Pilot Study Results From the AHRQ
Surveys on Patient Safety Culture™ ( … Surveys on Patient Safety Culture™ and SOPS® are trademarks of AHRQ. … Pilot Study Respondent Characteristics
Respondent Characteristic Respondents
Intent To Leave Nursing … In addition,
each survey item has some missing data from respondents who simply did not answer the