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481. CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument – Spanish (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-span-653b.pdf
     September 01, 2011 - Survey Version: Discharged Resident Instrument Language: Spanish For assistance with this survey … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones

482. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
     October 29, 2018 - system. 7 www.ahrq.gov/cahps Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … CAHPS surveys are the gold standard for patient experience measurement. … safety  Best methods for collecting patient experience data, including effectiveness of different survey … ®Program AHRQ’sCore Competencies Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys

483. Hospital Survey on Patient Safety Culture Database: Hospital-Identifiable Research Abstract Form (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/HSOPS-Identifiable-Research-Abstract-Form.docx
     November 01, 2022 - Hospital Survey on Patient Safety Culture Database: Hospital-Identifiable Research Abstract Form Agency … Instructions Please use this form to describe the research for which you require hospital-identifiable AHRQ Surveys … on Patient Safety Culture™ (SOPS®) Hospital Survey data. … Include a rationale in the Hypotheses and Methodology sections if selecting more than one dataset] Survey … SOPS Database Report Year End Dates of Survey Data Collection (Range Across Hospitals) Check Dataset

484. Patient Experience Measures from the CAHPS American Indian Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/measures-american-indian-809.pdf
     December 11, 2017 - Types of Measures Like all CAHPS surveys, the CAHPS American Indian Survey generates three types of … • Rating measures are based on items that use a scale of 0 to 10 to measure respondents’ assessments … represent the experiences of respondents in the following areas: • Getting care quickly (composite … physicians: an evaluation of the DoctorGuide and Consumer Assessment of Health Plans Study provider-level surveys … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience

485. Workplace Safety Resource List (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/workplace-safety/workplace_safety_resource_list.pdf
     October 01, 2021 - How To Use This Resource List Resources are listed in alphabetical order, organized by the Surveys on … measures assessed in the Agency for Healthcare Research and Quality (AHRQ) for the SOPS Hospital Survey … Research and Quality October 2021 Workplace Safety Supplemental Items https://www.ahrq.gov/sops/surveys … /hospital/index.html mailto:SafetyCultureSurveys@westat.com https://www.ahrq.gov/sops/surveys/hospital … This brief questionnaire can be used to examine the number and nature of patient handling injuries in

486. Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/measures-dental-plan-709.pdf
     December 27, 2017 - from the CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Document No. 709 Updated 12/27/2017 … Types of Measures Like all CAHPS surveys, the CAHPS Dental Plan Survey generates three types of measures … • Rating measures are based on items that use a scale of 0 to 10 to measure respondents’ assessments … physicians: an evaluation of the DoctorGuide and Consumer Assessment of Health Plans Study provider-level surveys … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience

487. Cuestionario sobre la de seguridad de los pacientes en los hospitales (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital_survey-spanish.pdf
     November 18, 2019 - Cuestionario sobre la de seguridad de los pacientes en los hospitales SOPSTM Hospital Survey Version … • For the survey items grouped according to the safety culture composites they are intended to … • To participate in the AHRQ Hospital Survey on Patient Safety Culture Comparative Database, the … o No changes to any of the survey item text and response options. … o No reordering of survey items.

488. Webcast: New AHRQ SOPS Value and Efficiency Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/sops/events/webinars/value-efficiency.html
     October 01, 2018 - More topics in this section SOPS® About SOPS SOPS Surveys … Surveys are completed by clinical and nonclinical staff. … improvements based on survey findings. … Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Introduction … items to AHRQ's SOPS Databases, you need to administer the supplemental items with one of the SOPS surveys

489. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/caren-ginsberg-slides-6-11.pdf
     February 07, 2019 - 10 AHRQ Surveys on Patient Safety Culture™ Surveys of staff about the extent to which the organizational … AHRQ Surveys on Patient Safety Culture™

490. Questions and Answers About the CAHPS Cancer Care Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/questions-and-answers-about-cancer-care-survey.pdf
     September 12, 2017 - https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/fielding-cancer-53.pdf … Q: I’m already administering CAHPS surveys mandated by the Centers for Medicare & Medicaid Services … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html? … f%5B0%5D=field_survey_types%3A14165 https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html … Q: I’m already administering CAHPS surveys mandated by the Centers for Medicare & Medicaid Services (

491. Nursing Home Survey on Patient Safety - Spanish (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/nhsurvey-sp-032023.pdf
     March 01, 2023 - Nursing Home Survey on Patient Safety - Spanish SOPS® Nursing Home Survey Version: 1.0 Language: … , and preparing and analyzing data, and producing reports, please read the Survey User’s Guide … survey item text and response options. o No reordering of survey items. o Questions added only at the … end of the survey after Section E, before the Background Questions. … patientsafetyculture/nursing-home/nursinghome-users-guide.pdf https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys

492. Background and Overview: Ambulatory Surgery Center Survey on Patient Safety Culture: Slide Presentation (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/battlesslides.pdf
     July 18, 2015 - Background and Overview: Ambulatory Surgery Center Survey on Patient Safety Culture: Slide Presentation … 6 6 Background and Overview: Ambulatory Surgery Center Survey on Patient Safety Culture Jim …  Latest addition to Surveys on Patient Safety Culture family of surveys:  Hospital Survey on … Patient Safety Culture  Nursing Home Survey on Patient Safety Culture  Medical Office Survey … on Patient Safety Culture  Community Pharmacy Survey on Patient Safety Culture  Surveys and

493. SOPS Medical Office Survey, Version: 1.0 Language: English (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/medical-office-survey-english.pdf
     March 01, 2023 - SOPS Medical Office Survey, Version: 1.0 Language: English SOPS® Medical Office Survey Version: … the survey item text and response options. … o No reordering of survey items. … patientsafetyculture/medical-office/userguide/mosurveyguide.pdf https://www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys … SOPS® Medical Office Survey SURVEY INSTRUCTIONS SECTION A: List of Patient Safety and Quality Issues

494. SOPS Medical Office Items and Composite Measures (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/MO_Items-Composite_Measures.pdf
     October 04, 2023 - SOPS Medical Office Items and Composite Measures SOPS® Medical Office Survey Items and Composite Measures … , and preparing and analyzing data, and producing reports, please see the Medical Office Survey User … This document is NOT the formatted survey for administration. … To view the formatted survey, refer to the SOPS Medical Office Survey. … The item’s survey location is shown to the left of each item.

495. Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/6_Ed_Karls_slide_53-71.pdf
     May 01, 2013 - clinics • 2012—1 specialty care clinic • Implemented the base Version 2.0 visit-specific CG- CAHPS surveys … • CG-CAHPS replaces previous in-house survey (with no external benchmarking capability) ® 56 … Program Operational Facts • Sampling for surveys triggered by patient encounter • Eligibility for … sampling rates for each clinic based on eligible patient volume, in order to achieve 30 completed surveys … question (national benchmark only) 68 ® 69 ® 70 UMHS Reporting with Benchmarks ACCG ACU Respondent

496. Improving Hospital Inpatient Nursing Care: A Case Study of One Hospital's Intervention to Improve the Patient's Care Experience (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/compare/WR_751_AHRQ_Quigley_08_26_10.pdf
     April 01, 2010 - Overview of surveys currently used at the hospital for quality improvement Table 2. … or administer the two surveys separately. … Most of the surveys include questions about emotional support. … additional detail about the issues identified in the other surveys. … residents and nurses Mode Mail; sent two weeks after discharge Mail with phone follow-up to non-respondents

497. Ambulatory Surgery Center SOPS: What You Need to Know Webcast (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/introduction-slides-1-5.pdf
     February 07, 2019 - Patient Safety, AHRQ Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys … Safety Culture (SOPS) Westat Joann Sorra, PhD (moderator) Project Director User Network for the AHRQ Surveys … Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities • The SOPS Ambulatory Surgery Center Survey … (ASC) • Survey Administration • Calculating and Presenting Results • Using Survey Results for Improvement

498. New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Introduction (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-intro.pdf
     January 24, 2023 - site ► Password: SOPS2023 • Nursing Home Workplace Safety Supplemental Item Set: www.ahrq.gov/sops/surveys … /supplemental- items/workplace-safety.html https://events.westat.com/sops http://www.ahrq.gov/sops/surveys

499. 1 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/ExecSummcaseplancustsvce-RAND7607.pdf
     July 01, 2007 - experience ratings provided by the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey … Data provided by the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey … • While the CAHPS survey can signal that customer service problems exist, other surveys and assessment … performance and on results from other surveys and staff exit interviews … and by CAHPS surveys

500. 2019 Nursing Home SOPS Culture Executive Summary (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-nhsops-dbreport-execsumm.pdf
     January 01, 2019 - 2019 Nursing Home SOPS Culture Executive Summary Executive Summary Full report: https://www.ahrq.gov/sops/databases/nursing-home/index.html Data Submission Information: https://www.ahrq.gov/sops/databases/nursing- home/databases/submission.html Pub. No. 19-0027-01 February 2019 https://www.ahrq.gov/sops/databa…