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461. Understanding SOPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
     September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg AHRQ’s Surveys on Patient Safety … understanding, measurement, and improvement of patient safety culture within healthcare settings • Develops survey

462. Results of ARRA-Funded CER Dissemination Activities | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cpi/about/mission/arra/index.html
     December 01, 2014 - Consumer and Clinician Surveys Slide 22. Surveys: Background Slide 23. … Consumer Survey Findings (Longitudinal con't) Slide 27. Clinician Surveys Slide 28. … The majority of respondents rated their perceived value of PCOR as "high" before taking a module, so … Return to Contents Slide 28: Clinician Survey Findings (Wave 1) 18% of clinician respondents … Findings (Wave 2) 20% of clinician respondents indicated awareness of CER when prompted with its

463. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
     November 01, 2006 - • CAHPS surveys are the gold standard for patient experience measurement … • Surveys are developed using standardized methodology and research findings. … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … cultural changes, regular measurement and performance feedback, and experience of interpreting and using survey … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

464. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones

465. Summary and Next Steps in Response to Federal Register Notice (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
     January 01, 2015 - This change would make the CG-CAHPS Survey consistent with surveys being implemented by the Centers … • Greater likelihood that respondents will select the extreme categories (“Never” or “Always”) because … • Non-representativeness of respondents because a larger proportion of the sample may be higher utilizers … • Recall error due to respondents reporting on experiences outside of the 6-month recall period ( … • Reduced item- and composite-level reliability as a result of fewer respondents responding affirmatively

466. CAHPS Clinician & Group Child Survey 3.1 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
     December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1 CAHPS Clinician & Group Survey Version: 3.1 Population … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … o Descriptions of major item sets are available at https://www.ahrq.gov/cahps/surveys- guidance/item-sets … /cg/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html

467. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: Family … Member Survey Language: Spanish Response Scale: 4 points For assistance with this survey, please contact … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire

468. Webcast: New AHRQ SOPS Health IT Patient Safety Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/sops/events/webinars/health-it.html
     December 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Hospitals can use the survey items as a supplement to the Hospital Survey on Patient Safety Culture … Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Introduction … Public Health Service Overview of AHRQ's Surveys on Patient Safety Culture (PDF, 247 KB)   Tejal … Transcript Read the transcript of the webcast (PDF, 242.6 KB) Related Material Hospital Survey

469. Child Hospital Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
     May 12, 2016 - Child Hospital Survey CAHPS® Hospital Survey Version: Child Version Language: English File name … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … SurveyVersion: Child Version Instructions for Front Cover Instructions for Format of Questionnaire

470. Hospital Survey on Patient Safety Culture Database: Hospital-Identifiable Research Abstract Form (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/Hospital-Ident-SOPS-Conf-Agreement.pdf
     January 01, 2023 - of electronic or hardcopy data (“Data”) from the Agency for Healthcare Research and Quality (AHRQ) Surveys … on Patient Safety Culture (SOPS®) Hospital Survey Version 1.0 and/or Version 2.0 (“SOPS Hospital Survey … SOPS Hospital Survey Confidentiality Agreement – January 2023 Page 1 of 4 5. … SOPS Hospital Survey Confidentiality Agreement – January 2023 Page 2 of 4 l. … following acknowledgment in any publication or presentation using hospital-identifiable SOPS data: “The Surveys

471. CAHPS Dental Plan Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/dental-plan-adult-eng-751.pdf
     February 10, 2009 - CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Version: Adult Language: English For assistance … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS® Dental Plan Survey Instructions for Front Cover Instructions for Format of Questionnaire Survey

472. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
     October 30, 2019 - AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro Introducing the New SOPS Hospital … Survey 2.0 Webcast October 30, 2019 1:00-2:00 PM ET Need Help? … Project Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Laura … (moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat Agenda • Overview from AHRQ • AHRQ SOPS Hospital Survey 2.0 • Q&A 5

473. CAHPS Dental Plan Survey (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/dental-plan-adult-eng-751.doc
     February 10, 2009 - CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Version: Adult Language: English For assistance … You may choose to answer this survey or not. … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire

474. Using the Trademarked CAHPS Name | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
     May 01, 2022 - CAHPS Bibliography CAHPS Program FAQ Glossary Principles Underlying CAHPS Surveys … Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Securing the Trademark for a New Survey or Item Set CAHPS surveys and supplemental items have been … For example: CAHPS Health Plan Survey. CAHPS Clinician & Group Survey. … on modifying and naming CAHPS surveys . 1. 

475. CAHPS American Indian Survey (doc file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.docx
     March 04, 2009 - CAHPS American Indian Survey CAHPS American Indian Survey Adult Questionnaire CAHPS® American … Indian Survey Version: Adult Language: English For assistance with this survey, please contact the … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire

476. 2019 Community Pharmacy SOPS Database Report Executive Summary Infograpic (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-execsum.pdf
     January 01, 2019 - Pharmacy SOPS Database Report Executive Summary Infograpic EXECUTIVE SUMMARY 2019 COMMUNITY PHARMACY SURVEY … perceptions of their organization's patient safety culture: Findings from the 2019 Community Pharmacy survey … Average percent positive response Patient Communication Counseling Openness 950/o 870/o The survey … goals 2 Plan your initiatives 3 Communicate your action plan The Action Planning Tool for the AHRQ Surveys

477. Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Intro (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-intro.pdf
     April 29, 2011 - Webinar April 29, 2011 1:00 – 2:00 pm ET 2 2 AHRQ Surveys on Patient Safety Culture (SOPS) … • Hospital Survey on Patient Safety Culture • Nursing Home Survey on Patient Safety Culture • Medical … Office Survey on Patient Safety Culture • Pharmacy Survey on Patient Safety Culture – Under development … www.ahrq.gov/qual/patientsafetyculture 3 3 Today’s Speakers • Joann Sorra, Project Director for the AHRQ Surveys … AHRQ Surveys on Patient Safety Culture (SOPS) Today’s Speakers Agenda To Ask a Question Screen

478. CAHPS American Indian Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/american-indian/american-indian-eng-851.pdf
     March 04, 2009 - CAHPS American Indian Survey CAHPS® American Indian Survey Version: Adult Language: English For … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS® American Indian Survey Instructions for Front Cover Instructions for Format of Questionnaire

479. Chapter 6. Measure Maps and Profiles (continued, 3) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/atlas/chapter6b.html
     June 01, 2014 - , ambulatory care surveys include: (1) CAHPS Health Plan Survey, (2) CAHPS Surgical Care Survey, (3) … Care Survey. 1 Facility Surveys are also available, including: (1) CAHPS Hospital Survey, (2) CAHPS … In-Center Hemodialysis Survey, and (3) CAHPS Nursing Home Surveys. 1 Sources: 1. … , ambulatory care surveys include: (1) CAHPS Health Plan Survey, (2) CAHPS Surgical Care Survey, (3) … Care Survey. 1 Facility Surveys are also available, including: (1) CAHPS Hospital Survey, (2) CAHPS

480. CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
     October 30, 2020 - CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) CAHPS Clinician & Group Survey Version: Adult … Visit Survey 4.0 (beta) Language: English Notes • Purpose of Visit Survey 4.0 (beta): This new … Learn more about this survey at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … File name: adult-eng-cg40-3351a.docx Last updated: October 30, 2020 https://www.ahrq.gov/cahps/surveys-guidance … Please return the completed survey in the postage-paid envelope.