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401. Supplemental Items for the CAHPS Clinician & Group Adult Survey: Perceived Bias | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-perceived-bias-cg30-adult.html
     December 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … : Perceived Bias Population version: Adult Users of the CAHPS® Clinician & Group Survey are … reverse response scale. * *Guidance on reverse coding is available in Preparing Data from CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-perceived-bias-cg30-adult.html

402. TeamSTEPPS 2.0: Module 10. Measurement | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/teamstepps/instructor/fundamentals/module10/igmeasure.html
     March 01, 2014 - Describe the AHRQ Surveys on Patient Safety Culture. … AHRQ Surveys on Patient Safety Culture tools. … The TeamSTEPPS Teamwork Perceptions Questionnaire (T- TPQ). … AHRQ Surveys on Patient Safety Culture. … AHRQ offers a suite of free, easy-to-use surveys for assessing patient safety culture.

403. CAHPS Clinician & Group Adult Survey 3.0 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/survey3.0/adult-eng-cg30-2351a.pdf
     July 01, 2015 - Survey users may change “provider” to “doctor” throughout the questionnaire. … For guidance, please see Preparing a Questionnaire Using the CAHPS Clinician & Group Survey. … File name: adult-eng-cg30-2351a.docx Last updated: July 1, 2015 https://www.ahrq.gov/cahps/surveys-guidance … Additional guidance is available in Preparing a Questionnaire Using the CAHPS Clinician & Group Survey … CAHPS® Clinician & Group Survey Instructions for Front Cover Instructions for Format of Questionnaire

404. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=8&search_api_fulltext=&sort=desc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Before adding them to your survey, it is important to consider whether your sample design is likely to … Clinician & Group Health information technology C-PN1 What respondent

405. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=22&search_api_fulltext=&sort=asc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Before adding them to your survey, it is important to consider whether your sample design is likely to … Patient-centered medical home C-CR6 Someone from provider's office talked with respondent

406. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=7&search_api_fulltext=&sort=desc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Before adding them to your survey, it is important to consider whether your sample design is likely to … Coordination of care P-CR8 Someone from doctor's office talked with respondent

407. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=22&search_api_fulltext=&sort=desc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Before adding them to your survey, it is important to consider whether your sample design is likely to … Narrative comments P-IN9 Child's health plan interpreter treated respondent

408. Lessons From Healthcare Organizations on Improving Patient Experience (webcast) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
     February 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Speakers discussed using CAHPS surveys to identify aspects of patient experience needing improvement, … supplementing survey results with additional information, implementing strategies to provide a better … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

409. Supplemental Items for the CAHPS Cancer Care Survey: Information from Providers | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-provider-info-items.html
     March 01, 2017 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … 1 |__| Yes 2 |__| No → If No, go to #28 in core survey After core question 27 N-INF5. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cancer/suppl-provider-info-items.html

410. Understanding SOPS Surveys: A Primer for New users - Closing (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-SOPS_101_Webcast_2020-Closing.pdf
     January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Closing Questions & Answers 35 How to Ask

411. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     May 13, 2019 - • CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … • Surveys are developed using standardized methodology and research findings. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

412. Supplemental Items for the CAHPS Health Plan Adult Survey 5.0: Medical Supplies | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-medical-supplies-hp-adult.html
     December 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … (CAHPS) Supplemental Items Supplemental Items for the CAHPS Health Plan Adult Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/hp/suppl-medical-supplies-hp-adult.html

413. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_intro.pdf
     September 17, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 Introducing the New CAHPS Clinician & Group … Survey 3.0 A Webcast Presented by the AHRQ CAHPS User Network September 17, 2015 1:00 – 2:30 pm … and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … www.cahps.ahrq.gov Today’s Speakers • Julie Brown, Senior Study Director and Director, RAND Survey … further research (Ron Hays) • Q/A • Wrap-up 10 Introducing the New CAHPS Clinician & Group Survey

414. AHRQ's CAHPS® Program (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
     January 31, 2022 - ; requirements for using CAHPS surveys are established by other organizations 9 CAHPS Surveys • … • The CAHPS survey development process captures the patient’s voice. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … ; 4.0 (Beta) ► CAHPS Health Plan 5.1 • Databases under development: ► Child HCAHPS Survey • Website … for CAHPS data: ► AHRQ Data Tools: http://datatools.ahrq.gov/cahps • Your CAHPS Survey Tool: https

415. New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D. (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-ginsberg.pdf
     January 01, 2015 - SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D. 5 AHRQ’s Surveys … are composed of standardized questions — core items that support the comparability of survey content … 15 SOPS Surveys and Supplemental Item Sets SOPS Surveys SOPS Supplemental Item Sets Health Information … What are the SOPS Surveys? … Areas of Patient Safety Culture Assessed Across SOPS Surveys How are SOPS surveys used?

416. Introducing the CAHPS Cancer Care Survey" Transcript (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-transcript.pdf
     June 01, 2017 - survey to be added to the suite of surveys under the CAHPS banner. … want to find out if patients understood their communications from their doctor, the only appropriate respondent … Cancer centers should choose a method of data collection and should conduct sufficient follow up of non-respondents … , and whether or not the respondents had help with the survey. … With regard to the questionnaire itself, there was a question about patient perception of the effectiveness

417. Patient Exit Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/11a-pfe-patient-survey.pdf
     August 01, 2021 - Patient Exit Survey Patient Exit Survey Toolkit for Engaging Patients To Improve Diagnostic Safety … Surveys are quick and easy to administer and in most cases can be completed immediately after a patient … Three sample exit surveys are provided that may be completed by patients to aid in the evaluation of … You may choose to administer surveys: � In paper format. � On a tablet computer. … You will have plenty of feedback to work with after a week of surveys.

418. An Overview of the SOPS® Surveys for New Users - Ginsberg (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-sops101-webcast-2023-ginsberg.pdf
     January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Ginsberg AHRQ’s Surveys on Patient Safety Culture … measurement, and improvement of patient safety culture within healthcare settings • Develops validated surveys … Expected Accepted Exists at multiple levels: System Organization Department Unit 13 AHRQ’s Surveys

419. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/health-literacy/improve/precautions/tool2b.html
     March 01, 2024 - Steps to execute: We will display the surveys at the checkout desk. … the surveys. … Steps to execute: We will display the surveys at the checkout desk. … Steps to execute: We will leave the surveys in the exam room next to a survey box with pens/pencils … On a few occasions, the doctor came in while patient filling out survey so survey was not complete.

420. Step 6: Develop an Evaluation Plan | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Develop-an-Evaluation-Plan.html
     December 01, 2019 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … and Other Materials Planning a CAHPS Survey Project Hiring a CAHPS Survey Vendor Managing … The most common methods are one-on-one interviews, focus groups, and brief followup surveys. … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Develop-an-Evaluation-Plan.html