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321. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/lee_hargraves-slides.pdf
     September 28, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0 Sampling and Respondent Recall: What difference … , users field CG-CAHPS surveys with either a 6- or 12-month recall period, as well as using a 6- or … Overall Health • Some difference in mental and emotional health • Respondents to the 6-month survey … assessing experiences with providers, i.e., communication and 0 to 10 ratings • Users of CAHPS surveys … obtain slightly higher scores 36 www.cahps.ahrq.gov To Ask a Question 37 Sampling and Respondent

322. CAHPS Elicitation Protocol Webcast (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - Program • Funded by the Agency for Healthcare Research and Quality (AHRQ) • Develops standardized surveys … and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … • Developed for both ambulatory and facility-based care 2 www.ahrq.gov/cahps CAHPS Family of Surveys … 3 Facility Surveys Hospital In-Center Hemodialysis Nursing Home Hospice Ambulatory Care Surveys … A structured series of 5 open-ended questions that: • Prompts survey respondents to tell a clear and

323. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
     September 01, 2015 - CAHPS® SURVEY Ron Hays, Ph.D. … University Of California – Los Angeles and RAND Health Program CAHPS Core Surveys: Some Examples … • Adult and child surveys released July/September 2015. 15 CAHPS Clinician & Group Survey 3.0 … Literature Review/ Environmental Scan  What can be learned from prior studies and surveys? … Cognitive Interviews  Are draft survey questions interpreted correctly and consistently across respondents

324. SOPS® Hospital Database Information and Instructions for Requesting SOPS Hospital-Identifiable Data (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/InstructionsRequestingHosp-IdentifiableSOPSdata.pdf
     March 01, 2023 - Introduction The Surveys on Patient Safety CultureTM (SOPS®) Hospital Database is a central repository … for SOPS Hospital Survey data. … Hospital-identifiable data files do not identify individual respondents within hospitals. … report, publication, or presentation using hospital-identifiable SOPS Hospital Database data: “The Surveys … Surveys on Patient Safety Culture Research Databases Westat Phone: 1-855-959-2740 Email: SOPSResearchData

325. Value and Efficiency Supplemental Items for Hospitals and Medical Offices - SORRA (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcast-sorrarev.pdf
     February 01, 2018 - Item Development and Pilot Test Results Joann Sorra, PhD Project Director User Network for Surveys … of the pilot data, survey items were dropped • Final survey item sets – 25 items for hospitals – 22 … 3,951 Surveys Administered 9,375 Medical Office Respondents 1,458 Surveys Administered 2,321 … – 18% of hospital & 20% of medical office respondents wrote in comments • Coded comments into themes … items • Keep all survey items for areas you want to assess • Drop all survey items for areas you do

326. Consumer Assessment of Healthcare Providers and Systems (CAHPS) | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/index.html
     to aggregated results for the CAHPS Clinician & Group Survey and the CAHPS Health Plan Survey. … Explore CAHPS Surveys Each CAHPS survey is designed to assess patient experience in a specific health … Surveys and Guidance CAHPS surveys assess patient experience with healthcare services delivered … Using CAHPS Surveys Users of CAHPS surveys can review research on survey design and administration … They facilitate comparisons of CAHPS survey results by and among survey users.

327. Impact Case Studies on the SOPS Surveys | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/sops/resources/case-studies.html
     November 01, 2023 - Data Entry and Analysis Tools Improvement Resource Lists Impact Case Studies on SOPS Surveys … International Users Contact SOPS Impact Case Studies on the SOPS Surveys … Below are success stories from organizations that used the SOPS Surveys grouped by year the case study … Contact us at ImpactCaseStudies@ahrq.hhs.gov to tell us how you’re using the SOPS Surveys for improvement … AHRQ Patient Safety Surveys, TeamSTEPPS Used in Georgia Nursing Homes and Hospitals Iowa Hospital

328. SOPS Bibliography | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/sops/bibliography/index.html?page=7
     January 01, 2024 - Surgery Centers (3) Topics Analyses Linking Composite Measures with Site and/or Respondent … SOPS Bibliography Browse or search for publications about the development and use of SOPS surveys … Validation of the French version of the Hospital Survey on Patient Safety Culture questionnaire. … Comparing two safety culture surveys: Safety Attitudes Questionnaire and Hospital Survey on Patient Safety … Patient safety, satisfaction, and quality of hospital care: Cross sectional surveys of nurses and patients

329. Contact CAHPS | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/about-cahps/contact-us/index.html
     April 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … CAHPS Announcements Contact CAHPS Contact CAHPS CAHPS ® Surveys … CAHPSDatabase@westat.com 1-888-808-7108 Surveys Implemented by the Centers for Medicare & Medicaid … Services (CMS) CMS implements several CAHPS surveys.

330. Best Practices for Administering SOPS® Surveys Users (Webcast): Ginsberg Presentation (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-ginsberg.pdf
     February 08, 2024 - Best Practices for Administering SOPS® Surveys Users (Webcast): Ginsberg Presentation AHRQ’s Surveys … clinicians and patients • Make the safe thing the easy thing to do 7 AHRQ’s SOPS Program • SOPS surveys … measurement, and improvement of patient safety culture within healthcare settings • Develops validated surveys … Free technical assistance and resources available 10 How can you use the SOPS surveys? … Why should you use the AHRQ SOPS Surveys? How can you use the SOPS surveys?

331. CAHPS Bibliography | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/bibliography/index.html?page=4
     January 01, 2024 - Search Citations Search by keyword or author name Search   Surveys … Analysis (185) Health Information Technology (HIT) (3) Health Literacy (6) International Surveys … Optimal small-area estimation when nonrespondents are subsampled for follow-up. … Internet, mail and mixed mode surveys: the tailored design method, 4th Edition. … Examining the role of patient experience surveys in measuring health care quality.

332. Value and Efficiency Supplemental Item Set for Medical Office SOPS | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html
     August 01, 2023 - Careers Contact Us Español FAQs Home SOPS® SOPS Surveys … More topics in this section SOPS® About SOPS SOPS Surveys … More information on the SOPS Value and Efficiency Supplemental Item Set for the Hospital Survey is … Supplemental Item Set Value and Efficiency Supplemental Item Set for the Medical Office Survey—English … https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items/value-efficiency.html

333. Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2022 User Database Report Part II (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/medical-office/2022-MOSOPS-Database-Report-Part-II-508.pdf
     January 01, 2022 - Surveys on Patient Safety Culture (SOPS) Medical Office Survey: 2022 User Database Report Part II Surveys … A – Results by Medical Office Characteristics Appendix B – Results by Respondent Characteristics … Surveys on Patient Safety Culture™ and SOPS® are trademarks of AHRQ. … Surveys on Patient SafetyTM (SOPS®) Medical Office Survey: 2022 User Database Report. … Surveys on Patient Safety CultureTM (SOPS®) Medical Office Survey: 2022 User Database Report Table

334. SOPS Webcasts | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/sops/webcasts.html
     February 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … An Overview of the SOPS Surveys for New Users (Webcast)   (November 1, 2023) SOPS Medical Office … Survey: What You Need to Know (Webcast) (July 19, 2023) SOPS Ambulatory Surgery Center Survey: What … : A Primer for New Users (Webcast)  (November 7, 2022) SOPS Nursing Home Survey: What You Need To Know … Supplemental Items for Medical Offices (June 2, 2021) How To Use the AHRQ SOPS Ambulatory Surgery Center Survey

335. Previous SOPS Webcasts | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/sops/webcasts/previous.html
     June 01, 2023 - Understanding SOPS Surveys: A Quick Primer for New Users (December 15, 2020) Tutorial on the SOPS … Data Entry and Analysis Tool (December 3, 2020) Understanding SOPS Surveys: A Primer for New Users … 10, 2019) Understanding SOPS Surveys: A Primer for New Users —Annual Refresher (October 23, 2018) … on Patient Safety Culture  (July 15, 2015) Success Stories From the AHRQ Medical Office Survey on … Patient Safety Culture  (September 16, 2014) Using the Community Pharmacy Survey on Patient Safety

336. Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta) (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
     November 01, 2020 - Visit Survey 4.0 (beta) Document No. 3350 Page 1 CAHPS Clinician & Group Survey and Instructions … Key Components of the CG-CAHPS Visit Survey 4.0 (beta) The Visit Survey 4.0 (beta) currently includes … an instrument for adult respondents who are 18 and older; it is available in English and Spanish. … 4.0 (beta) to the Clinician & Group Survey 3.0 The major differences between the Visit Survey 4.0 … The first step was a review of the literature and other surveys that assess patient experience with

337. Multiple Settings | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/patient-safety/settings/multiple/index.html
     August 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys include: Settings: Clinician and group practices Web: ahrq.gov/cahps/surveys-guidance/cg … : ahrq.gov/cahps/surveys-guidance/ich Nursing homes (long-stay, short-stay, family member surveys) … ) Web: ahrq.gov/cahps/surveys-guidance/echo Specialized Surveys: Cancer care—inpatient and outpatient … Surveys on Patient Safety Culture™ (SOPS ® ) is a suite of staff-administered surveys that help health

338. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/pt-experience-measures.pdf
     March 20, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing the … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … Cognitive testing with parents indicated that the use of these groupings made it easier for respondents

339. Understanding SOPS Surveys: A Primer for New Users Infographic (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-infographic.pdf
     January 01, 2019 - Understanding SOPS Surveys: A Primer for New Users Infographic Understanding SOPS TM Surveys: A … Primer for New Users October 2018 Webcast Highlights SOPS Suite of Surveys The SOPS surveys assess … Surveys are available for the following settings: Hospital MedicalOffice Nursing Home Community Pharmacy … SOPS Survey Toolkit Materials The SOPS Survey Toolkits are composed of several valuable resources to … support the use of SOPS surveys.

340. CAHPS Measures of Patient Experience | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/consumer-reporting/measures/index.html
     September 01, 2020 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … , which reflect respondents’ ratings on a scale of 0 to 10; and single-item measures. … Measures From the CAHPS Ambulatory Care Surveys CAHPS Health Plan Survey Measures (versions 5.0) … Care Survey Measures CAHPS Dental Plan Survey Measures Experience of Care and Health Outcomes (ECHO