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301. 2023 SOPS Ambulatory Surgery Center Database Report Executive Summary Overview Infographic (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/2023-ASC-Database-Report-Exec-Summary-Infographic.pdf
     January 01, 2023 - Ambulatory Surgery Center (ASC) Database 243 Participating ambulatory surgery centers 7,458 Respondents … 37% Highest Scoring Composite Measure Organizational Learning – Continuous Improvement 91% of respondents … Lowest Scoring Composite Measure Staffing, Work Pressure, and Pace 72% of respondents indicated … Highest and Lowest Composite Measure Average Scores by Respondent Characteristics Staff Position … Action planning for patient safety improvement The Action Planning Tool for the AHRQ Surveys on Patient

302. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Overview) (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-SOPS_101_Webcast-GRAY-Overview.pdf
     March 03, 2020 - are composed of standardized questions — core items that support the comparability of survey content … Jude Children's Research Hospital Uses AHRQ Survey to Promote Patient Safety” 21 Trademark • The … • Organizations that administer an existing SOPS survey, with or without supplemental items, may … use the SOPS name as long as the core items and response options of the survey have not been changed … Survey Development Process Optional Supplemental Items Optional Supplemental Items Diagnostic Safety

303. CAHPS American Indian Survey Measures | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
     March 01, 2018 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys … and Guidance American Indian CAHPS American Indian Survey Measures … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html  

304. CAHPS Child Hospital Survey Measures | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
     June 01, 2017 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … and Guidance Hospital Child Survey Survey Measures … Child Survey Survey Measures Development In-Center Hemodialysis … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html  

305. 2012 CAHPS Clinician & Group Survey Database Chartbook (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
     January 01, 2012 - Table 3-1 summarizes the number of survey respondents and practices contained in the CG- CAHPS Database … All results presented in these charts are calculated at the respondent level. … 4-point Survey with PCMH Supplemental Items, since the number of surveys submitted separately were not … the CAHPS Database with the following: • Respondent-level survey data • Practice characteristics … Visit Adult Questionnaire 2.0 (cont.)

306. Celebrating 25 Years of the CAHPS Program | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/about-cahps/25timeline.html
     April 01, 2024 - Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … The range of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys means that patients … The CAHPS Consortium is responsible for conceiving, developing, testing, and refining CAHPS surveys based … This first narrative item set prompts survey respondents to tell a clear and comprehensive story about … surveys, CAHPS researchers continually investigate and test the impact of different survey modes and

307. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across the … What Surveys Are Addressed by This Guide? … for Quality Assurance, health plans must submit the results of a modified version of the commercial questionnaire … ) or other CAHPS surveys.

308. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=14&search_api_fulltext=&sort=desc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Child Health Plan Interpreter services P-IN11 Respondent … Child Health Plan Interpreter services P-IN12 Respondent

309. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_supplemental_topics&page=9&search_api_fulltext=&sort=asc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Clinician & Group Interpreter services C-IN1 Respondent … Clinician & Group Interpreter services C-IN2 Respondent

310. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=16&search_api_fulltext=&sort=desc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Children with chronic conditions C-IN3 Interpreter treated respondent … services P-IN3 Interpreter at child's personal doctor's office treated respondent

311. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=title&page=6&search_api_fulltext=&sort=asc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … literacy P-IN3 Interpreter at child's personal doctor's office treated respondent … & Group Interpreter services C-IN3 Interpreter treated respondent

312. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=1&search_api_fulltext=&sort=asc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … office hours Child Health Plan Access AC5 Respondent … office hours Child Health Plan Access AC6 Respondent

313. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=21&search_api_fulltext=&sort=desc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … hours Adult Clinician & Group Access AC6 Respondent … hours Adult Clinician & Group Access AC5 Respondent

314. Care Coordination Quality Measure for Primary Care (CCQM-PC): Formatting Guidance for Mail Surveys | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/ncepcr/care/coordination/quality/formatting-guidance.html
     December 01, 2017 - Care Coordination Quality Measure for Primary Care (CCQM-PC): Formatting Guidance for Mail Surveys … Update Care Coordination Quality Measure for Primary Care (CCQM-PC): Formatting Guidance for Mail Surveys … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … page of questions start on the right-hand side of the questionnaire booklet. … Citation: Care Coordination Quality Measure for Primary Care (CCQM-PC): Formatting Guidance for Mail Surveys

315. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
     June 01, 2021 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … /surveys-guidance/item-sets/elicitation/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … /modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … Clinician & Group Narrative Item Set Page 7 Oversight of Vendors Organizations that administer CAHPS surveys

316. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - /surveys-guidance/helpful-resources/modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents Users of this item set are likely to find a high level of respondent … In field testing of the Child Hospital Narrative Item Set, approximately two-thirds of survey respondents … Anticipated Length of Comments In experimental testing, the average narrative written by survey respondents … confidentiality of respondents.

317. CAHPS Supplemental Items | Agency for Healthcare Research and Quality
     www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/search.html?order=field_short_title&page=14&search_api_fulltext=&sort=asc
     from specialists in the last 6 months (5) Browse Supplemental Items for CAHPS Surveys … Users of standardized CAHPS surveys may incorporate supplemental items in order to meet the needs … Use the filters at left to identify the supplemental items available for the CAHPS survey of interest … Adult Health Plan Coordination of care P-CR10 Respondent … Adult Health Plan Coordination of care P-CR11 Respondent

318. Action Planning for the SOPS Surveys Webcast Transcript (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
     June 01, 2019 - on Patient Safety Culture, or SOPS surveys. … and exploring data from the surveys. … the percentage of respondents answering strongly agree or agree or always or most of the time for positively … - on any of the SOPS surveys. … paper survey.

319. Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/SOPS101_Webcast_Transcript.pdf
     June 01, 2022 - Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript Understanding SOPS Surveys: … Gray, Slide 16 So, this is a survey development process for all of the SOPS surveys. … optional supplemental items that users may add to assess content in areas not included in the core questionnaires … So if a respondent answers Strongly Agree or Agree, that's considered a good answer. … Gray, Slide 43 So if you are just getting started with the SOPS surveys, please check out the survey

320. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Sorra (pdf file)
     www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/3-sorra-sops-hospital-survey-2-0-webcast.pdf
     July 20, 2020 - AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Sorra AHRQ Surveys on Patient Safety Culture … ™ Hospital Survey Version 2.0 Joann Sorra, PhD Project Director, AHRQ Surveys on Patient Safety Culture … within each hospital into 2 groups HSOPS 1.0 HSOPS 2.0 Does not apply/ Don’t know ► About 15,000 respondents … HSOPS 1.0 HSOPS 1.0 Does not apply/ Don’t know HSOPS 2.0 Does not apply/ Don’t know ► About 4,400 respondents … 53 Survey Documents HSOPS 2.0 Survey Items and Composite Measures 54 HSOPS 2.0 Guides Surveys