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21. CAHPS Mental Health Care Surveys | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/echo/index.html
    May 01, 2022 - & Group Survey can add a short set of six question to ask respondents about their experiences with access … Supplemental items that can be used to customize the questionnaire are available for adults only. … in administrative codes) or refinements in the sampling guidance provided for newer CAHPS surveys. … Users of this survey may also want to consult the following guidance: Translating surveys and other … The CAHPS team did not develop and test a set of measures from the child version of the surveys.

22. Managing a CAHPS Survey Project | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/helpful-resources/managing/index.html
    May 01, 2022 - Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Translation of questionnaire/materials (some CAHPS surveys already have a Spanish-language version, but … Will you conduct the survey by mail, telephone, or both? How many questionnaires will you send? … Characteristics of the Survey Population Do you need to translate the questionnaire or reports for … Do the respondents include low literacy or elderly populations?

23. Fielding the CAHPS Cancer Care Survey (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/fielding-cancer-53.pdf
    July 14, 2017 - • Send the respondent the questionnaire with a cover letter and a postage- paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … Some vendors prefer sending a reminder postcard to all respondents 3 to 5 days after mailing the questionnaire … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents

24. Hospital Survey on Patient Safety Culture: User's Guide (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
    July 01, 2018 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 480), for a total of 1,280 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents

25. AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture: User’s Guide (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/userguide/ascusersguide.pdf
    July 01, 2018 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 12), for a total of 32 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/ distribute reminders only to nonrespondents

26. AHRQ Ambulatory Surgery Center Survey on Patient Safety Culture: User’s Guide (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/userguide/ascguide.pdf
    April 01, 2015 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 12), for a total of 32 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/ distribute reminders only to nonrespondents

27. Development of the CAHPS Adult Hospital Survey | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_adult_hp_survey.html
    April 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys … This pilot test included 132 hospitals and resulted in over 19,000 completed surveys. … items into existing questionnaires as well as alternative protocols for administering the survey. … concluded the instrument testing process, AHRQ and the CAHPS Team gave CMS their recommendations for the questionnaire … https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_adult_hp_survey.html  

28. CAHPS Surgical Care Survey | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/surgical/index.html
    February 01, 2018 - The Surgical Care Survey is unique among CAHPS surveys in that it assesses patients' experiences with … surgical care in both the inpatient and outpatient settings by asking respondents about their care: … Like other CAHPS surveys, this questionnaire focuses on aspects of surgical quality that are important … want to consult the following guidance: Translating surveys and other materials Analyzing CAHPS … https://www.ahrq.gov/cahps/surveys-guidance/surgical/index.html   Back

29. Translating Surveys and Other Materials | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/helpful-resources/translating/index.html
    June 01, 2023 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Guidelines for Translating CAHPS Surveys If you are translating a CAHPS survey, please review the following … The translated survey must accurately reflect the content and intent of the English questionnaire. … Direct the translators to produce colloquial questions and instructions that survey respondents can easily

30. Using CAHPS Surveys | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/helpful-resources/index.html
    August 01, 2023 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Review a summary of the September 2018 research meeting on advances in survey methodology (PDF, 442 … develop items for your own purposes, as long as you retain all core items of the CAHPS questionnaire … Translating CAHPS Surveys (PDF, 246 KB) Planning a CAHPS Survey Project Review the steps involved

31. Supplemental Items for the CAHPS Clinician & Group Survey | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/index.html
    April 01, 2016 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … 3.0 to ensure that the items are relevant, consistent across surveys, not duplicative with core items … For guidance on using supplemental items, refer to Preparing a Questionnaire Using the CAHPS Clinician … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/index.html  

32. CAHPS Home Health Care Survey | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/home/index.html
    November 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … The TEP members were asked to comment on the priority they would give items in the draft questionnaire … The team completed multiple rounds of cognitive testing and revised the questionnaire in light of their … https://www.ahrq.gov/cahps/surveys-guidance/home/index.html   Back to

33. CAHPS Patient Experience Surveys and Guidance | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/index.html
    August 01, 2023 - For each survey, you can download formatted survey instruments, guidance for administering them, and … Information in the guidance documents is based on the survey developers' extensive research into best … practices in survey design and administration as well as analyses of data collected during the field … AHRQ does not require the use of any surveys or the use of a specific methodology for sampling or survey … For these surveys, please consult technical documentation from CMS for their survey administration requirements

34. Care Coordination Quality Measure for Primary Care (CCQM-PC) - Development and Pilot Test of the CCQM-PC (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/ccqmp-pc-development.pdf
    July 01, 2016 - with nonrespondents to the mail survey. … nonrespondents. … the questionnaire … • Send a second questionnaire with a reminder letter to nonrespondents 30 days after the first mailing … • Begin followup by telephone with nonrespondents 3 weeks after sending the second questionnaire.

35. What Are CAHPS Supplemental Items? | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/item-sets/index.html
    February 01, 2024 - Browse supplemental items that are available for the following surveys: Health Plan Survey Clinician … Surveys To find supplemental items for CAHPS surveys administered by the Centers for Medicare and … Ask about domains or functions not included in the core questionnaire. … Examine other characteristics of respondents. … Revise ALL skip instructions in the questionnaire to make sure they point the respondent to the correct

36. Development of the CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html
    May 01, 2022 - to learn what worked well, what needed improvement, and what they wanted to see in future surveys for … As part of this effort, the Consortium shared draft questionnaires with various stakeholders asking for … In order to determine whether the questionnaire items were understandable and meaningful to respondents … The CAHPS team made minor edits to the survey to ensure that respondents report about all synchronous … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html  

37. CAHPS Health Plan Survey 5.0 Measures | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
    September 01, 2020 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … (PDF, 308 KB) Getting Needed Care Q9          Easy for respondent to get necessary care, tests, … or treatment Q18        Respondent got appointment with specialists as soon as needed Getting Care … Quickly Q4          Respondent got care for illness/injury as soon as needed Q6          Respondent … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html  

38. Hiring a Vendor for a CAHPS Survey | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/helpful-resources/hiring/index.html
    December 01, 2018 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Users of CAHPS surveys of patient experience typically seek out and contract with a survey vendor … Coherent, thoughtful, and thorough responses to the specifics of the RFP; Adequate safeguards to assure respondent … deadlines; and Any penalties for falling short of the required response rates and number of completed questionnaires

39. Workplace Safety Supplemental Item Set for Hospital SOPS | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/sops/surveys/hospital/supplemental-items/workplace-safety.html
    February 01, 2024 - Mark Linzer's Mini-Z 2.0 survey tool ( https://www.professionalworklife.com/mini-z-survey ). … respondents. … The report consists of a narrative description of the findings and appendixes, presenting data by respondent … The supplemental item set for this report displays results of 28 hospitals with more than 7,000 respondents … https://www.ahrq.gov/sops/surveys/hospital/supplemental-items/workplace-safety.html  

40. Development of the CAHPS Child Hospital Survey | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_child_hp_survey.html
    April 01, 2020 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … the same emphasis on standardization and scientific rigor that characterize all CAHPS products and surveys … a 78-item questionnaire used for pilot testing. … the questionnaire. … https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_child_hp_survey.html