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341. Outpatient Medication Errors Prevalent Among Pediatric Leukemia, Lymphoma Patients | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/news/newsletters/e-newsletter/848.html
     January 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Now Available: AHRQ’s Surveys on Patient Safety Culture ™ Nursing Home Survey, 2023 User Database Report … Now Available: AHRQ’s Surveys on Patient Safety Culture ™ Nursing Home Survey, 2023 User Database Report … Results from AHRQ’s s Surveys on Patient Safety Culture ™ (SOPS ® ) Nursing Home Survey: 2023 User … The new report shows an average 54 percent of respondents gave their nursing home an overall rating of

342. The Effects of Out-of-Pocket Costs on Enrollees' Experiences With Health Plans: Implications for Consumer Reporting | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/podcasts/effects-out-of-pocket.html
     March 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … differences in the CAHPS "rating of care" measure for PPOs and HMOs and the implications for reporting survey

343. 2015 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2015_hp-chartbook.pdf
     January 01, 2015 - Survey Respondents and Health Plan Samples: 2015 and 2014........................ 11 Figures Figure … Survey Respondents and Health Plan Samples: 2015 and 2014 Year (CAHPS Version) Medicaid Medicaid … All results presented in these charts are calculated at the respondent level. … for data from selected CAHPS surveys. … Database with the following: • Respondent-level survey data • Health plan characteristics • Other

344. How Social Media Can Draw Visits to a Quality Report | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/podcasts/social-media.html
     March 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts

345. Creative Strategies To Improve Patient Care Experience | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/webinar-041819.html
     July 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts

346. CAHPS Bibliography | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/bibliography/index.html?page=3
     January 01, 2024 - Search Citations Search by keyword or author name Search   Surveys … Analysis (185) Health Information Technology (HIT) (3) Health Literacy (6) International Surveys … CAHPS Bibliography Browse or search for publications about the development and use of CAHPS surveys … Effects of survey mode on Consumer Assessment of Healthcare Providers and Systems (CAHPS) hospice survey … Web-based patient experience surveys to enhance response rates: A Prospective Study.

347. Reporting of CAHPS Data Regarding Availability of Specialist Care for Children on Medicaid (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-237-fullreport.pdf
     October 01, 2019 - CAHPS offers alternate language surveys of the Child Medicaid Survey in Spanish. … CAHPS recommends that vendors sample 1,650 respondents for every survey conducted. … CAHPS recommends that vendors sample 1,650 respondents for every survey conducted. … 17 CAHPS recommends that vendors sample 1,650 respondents for every survey conducted. … CAHPS recommends that vendors sample 1,650 respondents for every survey conducted.

348. Webcast: Using the AHRQ Pharmacy SOPS | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/sops/events/webinars/pharmacy.html
     February 01, 2019 - More topics in this section SOPS® About SOPS SOPS Surveys … The survey enables pharmacies to assess areas of strength and identify areas for improvement in their … Director, User Network for the Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) and Surveys … on Patient Safety Culture Web site Resources here include the Pharmacy Survey, Survey Composites and … Items, Survey User's Guide, and Pilot Study Results.

349. Other Resources | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/other-resources.html
     July 01, 2021 - Survey Instrument: Available in an English version  (PDF, 725 KB) and a Spanish version (PDF, 757 … Day of Discharge Survey Administration (PDF, 317 KB): Instructions for administering the survey in-person … This macro is the same one referenced in the Preparing Data from CAHPS Surveys for Analysis resource … Translating the Survey (PDF, 324 KB): The survey instrument is patient-reported and this document provides … 1.5 MB) Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience Surveys

350. Webcast: Introducing the AHRQ Ambulatory Surgery Center SOPS | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/sops/events/webinars/introducing-asc.html
     October 01, 2018 - More topics in this section SOPS® About SOPS SOPS Surveys … In addition, survey users shared their experiences using the survey and plans to improve their patient … Orlando, FL Underwood Surgery Center  (PDF, 1.63 MB) Scott Smith, PhD Senior Study Director, AHRQ Surveys … on Patient Safety Culture website Resources here include the Ambulatory Surgery Center Survey, Survey … Composites and Items, Survey User's Guide, and 2014 Pilot Study Results.

351. AHRQ Impact Case Studies | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/news/newsroom/case-studies/index.html
     February 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Simulation Dictionary (1) State Snapshots (1) Staying Active and Healthy With Blood Thinners (8) Surveys … Respiratory Conditions (5) Rural Health (6) Safety Net (2) Screening (4) Simulation (1) Surveys … to Assess Culture of Safety and Quality Impact Case Study Identifier: 2023-03 AHRQ Product(s): Surveys … Clinician-Patient Communication, Education: Curriculum, Medical Errors, Outcomes, Patient Safety, Quality of Care, Surveys

352. CAHPS 2023 Health Plan Survey Database Summary Results (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023_chartbook_infographic.pdf
     January 01, 2023 - CAHPS 2023 Health Plan Survey Database Summary Results 2023 Health Plan Survey Database Summary Results … plan based on the 2023 Consumer Assessment of Healthcare Providers and Systems (CAH PS®) Health Plan Survey … HEALTH PLAN DATABASE RESPONDENTS 65,261 Adult Medicaid Respondents 103,515 Child Medicaid Respondents … Medicaid 67% Child Medicaid 75% CHIP 76% Trends in Health Plan Composite Measure Results by Respondent … files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf For more information on the CAHPS Health Plan Survey

353. About the CAHPS® Health Literacy Item Set for Hospitals (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
     October 30, 2017 - (HCAHPS) and other CAHPS surveys are designed to gather information about patients’ experiences with … http://www.hcahpsonline.org/ https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html … health.gov/communication/hlactionplan/pdf/Health_Literacy_Action_Plan.pdf https://www.ahrq.gov/cahps/surveys-guidance … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html https … ://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html CAHPS

354. Tutorial on the SOPS Data Entry and Analysis Tools Webcast-Closing (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/Excel_Tool_Slides_2020-3-Closing.pdf
     January 01, 2020 - Upcoming SOPS 101 Webcast • December 15, 2020, 1:00 – 1:30 PM ET • Agenda ► Overview of the SOPS Surveys

355. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
     January 01, 2014 - To read about and download the CG-CAHPS Survey, visit https://cahps.ahrq.gov/surveys-guidance/cg/ … Aside from the difference in timeframe, the content of the surveys is the same. … Moreover, they are eager to https://cahps.ahrq.gov/surveys-guidance/cg/index.html https://cahps.ahrq.gov … for Quality Improvement streamline their surveying efforts to minimize both the number of surveys … , targeting 45 completed surveys per physician per year.

356. TeamSTEPPS® Teamwork Perceptions Questionnaire Manual (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamperceptionsmanual.pdf
     June 01, 2010 - TeamSTEPPS® Teamwork Perceptions Questionnaire Manual TeamSTEPPS® Teamwork Perceptions Questionnaire … Respondent attitudes measured by the T-TAQ were found to vary as a function of prior team training and … Three of the 50 items were deleted because they were difficult for respondents to understand. … Agreement among respondents was reviewed by comparing each individual’s responses in two ways. … on the questionnaire.

357. Digestive Health Clinic, LLC: Slide Presentation (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
     August 13, 2015 - • Only our physicians practice in the IEC 38 38 Response Rate 98% • 49 out of 50 surveys … were completed 39 39 Survey Results Organizational Learning— Continuous Improvement 92% … surprised about some of the results because staff do not always speak up during meetings • During the survey … • Initiate staff competencies evaluations more frequently • Perform periodic company- wide re-surveys … • Continue to share survey results • Strengthen Patient Safety Sustainability Plan Digestive

358. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/webinar-100318.html
     November 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Designed to be used with the CAHPS Clinician & Group Survey or on its own, the Narrative Elicitation … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment

359. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … first call resolution • Getting closer to First Call Resolution 22 Lessons Learned • Annual CAHPS surveys

360. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2024 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Improving Patient Experience Many researchers study the feasibility and value of using CAHPS surveys … Changes that are not captured in CAHPS surveys include care management to support medical and chronic … Reasons Primary Care Practices Chose Patient Experience Surveys during Patient-Centered Medical Home … How much does the conventional open-ended question sequence in experience surveys elicit experiences