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241. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
     November 01, 2006 - • CAHPS surveys are the gold standard for patient experience measurement … • Surveys are developed using standardized methodology and research findings. … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … cultural changes, regular measurement and performance feedback, and experience of interpreting and using survey … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

242. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones

243. CAHPS Clinician & Group Child Survey 3.1 (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
     December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1 CAHPS Clinician & Group Survey Version: 3.1 Population … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … o Descriptions of major item sets are available at https://www.ahrq.gov/cahps/surveys- guidance/item-sets … /cg/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html

244. The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
     March 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … providers seeking to improve their performance in the domains of patient experience measured by CAHPS surveys … Analyze the results of CAHPS surveys and other forms of patient feedback to identify strengths and weaknesses

245. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (doc file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: Family … Member Survey Language: Spanish Response Scale: 4 points For assistance with this survey, please contact … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire

246. Webcast: New AHRQ SOPS Health IT Patient Safety Supplemental Items | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/sops/events/webinars/health-it.html
     December 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Hospitals can use the survey items as a supplement to the Hospital Survey on Patient Safety Culture … Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Introduction … Public Health Service Overview of AHRQ's Surveys on Patient Safety Culture (PDF, 247 KB)   Tejal … Transcript Read the transcript of the webcast (PDF, 242.6 KB) Related Material Hospital Survey

247. Participating in the SOPS Ambulatory Surgery Center Database | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/sops/databases/asc/databases/submission.html
     October 01, 2023 - More topics in this section SOPS® About SOPS SOPS Surveys … Participating in the Ambulatory Surgery Center Database Research Datasets for SOPS Surveys … Database Report presents aggregated results for all participating ASCs as well as results by ASC and respondent … Respondent-level survey data following the appropriate data file specifications for each ASC site. …  that provides overall findings and results by ambulatory surgery center characteristics and staff respondent

248. CAHPS Dental Plan Survey (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/dental-plan-adult-eng-751.pdf
     February 10, 2009 - CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Version: Adult Language: English For assistance … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS® Dental Plan Survey Instructions for Front Cover Instructions for Format of Questionnaire Survey

249. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
     October 30, 2019 - AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro Introducing the New SOPS Hospital … Survey 2.0 Webcast October 30, 2019 1:00-2:00 PM ET Need Help? … Project Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Laura … (moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat Agenda • Overview from AHRQ • AHRQ SOPS Hospital Survey 2.0 • Q&A 5

250. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/webinar-050824.html
     March 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

251. Using the Trademarked CAHPS Name | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
     May 01, 2022 - CAHPS Bibliography CAHPS Program FAQ Glossary Principles Underlying CAHPS Surveys … Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Securing the Trademark for a New Survey or Item Set CAHPS surveys and supplemental items have been … For example: CAHPS Health Plan Survey. CAHPS Clinician & Group Survey. … on modifying and naming CAHPS surveys . 1. 

252. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
     January 01, 2017 - The suite of ambulatory care surveys has expanded to include not only the Health Plan Survey, which is … The Elicitation Protocol is a structured series of five open-ended questions that prompt survey respondents … CAHPS surveys. … So, this has implications for a Web survey in that you'd want to give respondents ample space to respond … They inform the respondent of the survey and its purpose, they let them know how the survey's going

253. 2019 Community Pharmacy SOPS Database Report Executive Summary Infograpic (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2019-pharmacy-sops-execsum.pdf
     January 01, 2019 - Pharmacy SOPS Database Report Executive Summary Infograpic EXECUTIVE SUMMARY 2019 COMMUNITY PHARMACY SURVEY … perceptions of their organization's patient safety culture: Findings from the 2019 Community Pharmacy survey … Average percent positive response Patient Communication Counseling Openness 950/o 870/o The survey … goals 2 Plan your initiatives 3 Communicate your action plan The Action Planning Tool for the AHRQ Surveys

254. How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - INTRO (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-ASC_Webcast_2021-Intro.pdf
     January 01, 2021 - How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - INTRO How to … Use the AHRQ SOPS® Ambulatory Surgery Center Survey to Improve Patient Safety Webcast January 21, 2021 … Senior Study Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … Sorra, Ph.D., (Moderator) Senior Study Director, User Network for the AHRQ Surveys on Patient Safety … Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities and Programs • Using the SOPS ASC Survey

255. Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Intro (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-intro.pdf
     April 29, 2011 - Webinar April 29, 2011 1:00 – 2:00 pm ET 2 2 AHRQ Surveys on Patient Safety Culture (SOPS) … • Hospital Survey on Patient Safety Culture • Nursing Home Survey on Patient Safety Culture • Medical … Office Survey on Patient Safety Culture • Pharmacy Survey on Patient Safety Culture – Under development … www.ahrq.gov/qual/patientsafetyculture 3 3 Today’s Speakers • Joann Sorra, Project Director for the AHRQ Surveys … AHRQ Surveys on Patient Safety Culture (SOPS) Today’s Speakers Agenda To Ask a Question Screen

256. Guidelines for Reporting CAHPS Survey Results | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/consumer-reporting/guidelines/index.html
     May 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Systems (CAHPS)® Reporting Results to Consumers Guidelines for Reporting CAHPS Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Reporting CAHPS Survey Results to Non-Consumers The results of CAHPS surveys are often reported to

257. Data Sources for Health Care Quality Measures | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/talkingquality/measures/understand/index.html
     July 01, 2018 - Patient Surveys Survey instruments capture self-reported information from patients about their health … Surveys are typically administered to a sample of patients by mail, by telephone, or via the Internet … Well-established methods for survey design and administration. … Easy for consumers to understand and relate to survey results. … Challenges of Patient Surveys Cost of survey administration.

258. Diagnostic Errors Are Common in Seriously Ill Hospitalized Adults | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/news/newsletters/e-newsletter/895.html
     January 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … the adoption of OR black box technology and simulations to improve patient safety: a multi-methods survey … Speakers will discuss the SOPS Surveys and Databases, how to get started on administering the surveys … The Surveys on Patient Safety Culture are a suite of surveys that assess provider and staff opinions … A survey of technology abandonment in US nursing homes. Powell KR, Farmer M, Liu J, et al.

259. CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
     October 30, 2020 - CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) CAHPS Clinician & Group Survey Version: Adult … Visit Survey 4.0 (beta) Language: English Notes • Purpose of Visit Survey 4.0 (beta): This new … Learn more about this survey at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … File name: adult-eng-cg40-3351a.docx Last updated: October 30, 2020 https://www.ahrq.gov/cahps/surveys-guidance … Please return the completed survey in the postage-paid envelope.

260. CAHPS Nursing Home Survey; Discharged Resident/Short Stay Instrument – Spanish (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-discharged-resident-span-653b.pdf
     September 01, 2011 - Survey Version: Discharged Resident Instrument Language: Spanish For assistance with this survey … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones