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201. Consumer Assessment Surveys | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/policymakers/measurement/consumer-assessment/index.html
     September 01, 2012 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Home For Policymakers Measurement & Reporting Tools Consumer Assessment Surveys … SHARE: Consumer Assessment Surveys … The goals of the CAHPS program are twofold: Develop standardized patient surveys that can be used to … 2012 Page originally created September 2012 Internet Citation: Consumer Assessment Surveys

202. Improving Patient Experience: Data Analysis Methods (Webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/webinar-030321.html
     March 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … Director of Surveys, Analytics & Performance Integration & Deployment Department of Veterans Affairs

203. CAHPS Announcements | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/news/index.html
     February 01, 2024 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … response rates and the representativeness of survey data, particularly for those surveys required by … Speakers discussed ways to increase participation in CAHPS surveys, as well as current experiments to … This meeting explored how data from CAHPS surveys and other patient experience information can improve

204. TeamSTEPPS 2.0: Module 10. Measurement | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/teamstepps/instructor/fundamentals/module10/igmeasure.html
     March 01, 2014 - Describe the AHRQ Surveys on Patient Safety Culture. … AHRQ Surveys on Patient Safety Culture tools. … The TeamSTEPPS Teamwork Perceptions Questionnaire (T- TPQ). … AHRQ Surveys on Patient Safety Culture. … AHRQ offers a suite of free, easy-to-use surveys for assessing patient safety culture.

205. Lessons From Healthcare Organizations on Improving Patient Experience (webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
     February 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Speakers discussed using CAHPS surveys to identify aspects of patient experience needing improvement, … supplementing survey results with additional information, implementing strategies to provide a better … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

206. Understanding SOPS Surveys: A Primer for New users - Closing (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-SOPS_101_Webcast_2020-Closing.pdf
     January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Closing Questions & Answers 35 How to Ask

207. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     May 13, 2019 - • CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … • Surveys are developed using standardized methodology and research findings. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

208. New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D. (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-ginsberg.pdf
     January 01, 2015 - SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D. 5 AHRQ’s Surveys … are composed of standardized questions — core items that support the comparability of survey content … 15 SOPS Surveys and Supplemental Item Sets SOPS Surveys SOPS Supplemental Item Sets Health Information … What are the SOPS Surveys? … Areas of Patient Safety Culture Assessed Across SOPS Surveys How are SOPS surveys used?

209. An Overview of the SOPS® Surveys for New Users - Ginsberg (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-sops101-webcast-2023-ginsberg.pdf
     January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Ginsberg AHRQ’s Surveys on Patient Safety Culture … measurement, and improvement of patient safety culture within healthcare settings • Develops validated surveys … Expected Accepted Exists at multiple levels: System Organization Department Unit 13 AHRQ’s Surveys

210. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/health-literacy/improve/precautions/tool2b.html
     March 01, 2024 - Steps to execute: We will display the surveys at the checkout desk. … the surveys. … Steps to execute: We will display the surveys at the checkout desk. … Steps to execute: We will leave the surveys in the exam room next to a survey box with pens/pencils … On a few occasions, the doctor came in while patient filling out survey so survey was not complete.

211. Step 6: Develop an Evaluation Plan | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Develop-an-Evaluation-Plan.html
     December 01, 2019 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … and Other Materials Planning a CAHPS Survey Project Hiring a CAHPS Survey Vendor Managing … The most common methods are one-on-one interviews, focus groups, and brief followup surveys. … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Develop-an-Evaluation-Plan.html

212. Step 3: Define Your Project Goals | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Define-Your-Project-Goals.html
     December 01, 2019 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS) Using CAHPS Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Define-Your-Project-Goals.html

213. Hospital Survey on Patient Safety Culture Version 2.0: Composites and Items (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
     August 01, 2019 - Hospital Survey on Patient Safety Culture Version 2.0: Composites and Items SOPSTM Hospital Survey … , and preparing and analyzing data, and producing reports, please read the Hospital Survey Version … This document is NOT the formatted survey for administration. … To view the formatted survey, refer to the SOPS Hospital Survey Version 2.0. … The item’s survey location is shown to the left of each item.

214. Medical Expenditure Panel Survey (MEPS) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cpi/about/otherwebsites/meps.ahrq.gov/index.html
     August 01, 2013 - set of large-scale surveys of families and individuals, their medical providers (doctors, hospitals, … Agency for Healthcare Research and Quality (AHRQ) Components MEPS is a family of three interrelated surveys … Settings MEPS surveys the civilian noninstitutionalized U.S. population. … Information Gathered in the Surveys MEPS-HC gathers data on individuals’ health status, health conditions … MEPS-MPC gathers information on MEPS-HC respondents’ medical expenditures, sources of payment, medical

215. Step 2: Form an Advisory Group | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-an-Advisory-Group.html
     December 01, 2019 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS) Using CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … and Other Materials Planning a CAHPS Survey Project Hiring a CAHPS Survey Vendor Managing … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-an-Advisory-Group.html

216. CAHPS Cancer Care Survey: Drug Therapy (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
     October 07, 2016 - Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … Additional guidance is available in Preparing a Questionnaire Using the CAHPS Cancer Care Survey. … CAHPS® Cancer Care Survey Instructions for Front Cover Instructions for Format of Questionnaire Survey

217. Participating in the SOPS Community Pharmacy Survey Database | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/sops/databases/pharmacy/submission.html
     November 01, 2023 - More topics in this section SOPS® About SOPS SOPS Surveys … the Community Pharmacy Database Ambulatory Surgery Center Research Datasets for SOPS Surveys … aggregated results for all participating community pharmacies as well as results by community pharmacy and respondent … Respondent-level survey data following the appropriate data file specifications for each pharmacy site … provides overall findings and results by ambulatory surgery center characteristics and staff respondent

218. Success Stories from the AHRQ Medical Office Survey on Patient Safety Culture Webinar Transcript (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/mowebinar_2014/mowebinar_2014transcript.pdf
     January 01, 2014 - The medical office survey is part of the Surveys on Patient Safety Culture sponsored by AHRQ and it … Each respondent was asked to give a rating on patient safety in their medical office. … So respondents who worked in a pediatric office responded more positively at 79% while respondents in … Our surveys are Web-based and we coordinate our survey during National Patient Safety Awareness Week … But because ours is electronic, we did find that many surveys asked to have the survey sent to their

219. Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
     November 01, 2023 - Items Patient Narrative Items Supplemental Items for the CAHPS Child Hospital Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … : Insert these supplemental items before the "About You" section of the survey. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html

220. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
     July 01, 2021 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Learn about the Clinician & Group Visit Survey 4.0 (beta) . … the survey. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html