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141. Action Planning for the SOPS Surveys-Overview (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-brady-sops-action-planning-tool.pdf
     February 05, 2019 - Action Planning for the SOPS Surveys-Overview 6 Overview of AHRQ’s Patient Safety Priorities Jeff

142. Action Planning for the SOPS Surveys-Closing (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-closing-sops-action-planning-tool.pdf
     February 05, 2019 - Action Planning for the SOPS Surveys-Closing Questions & Answers 53 Submitting Questions • Question

143. Action Planning for the SOPS Surveys-Intro (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/01-intro-sops-action-planning-tool.pdf
     January 17, 2019 - Action Planning for the SOPS Surveys-Intro Action Planning for the SOPS Surveys Webcast January … Public Health Service Laura Gray, MPH Senior Study Director, User Network for the AHRQ Surveys on Patient … Safety Culture (SOPS) Westat Naomi Yount, PhD Senior Study Director, User Network for the AHRQ Surveys … the SOPS Action Planning Tool • Going from results to action • Q&A 5 Action Planning for the SOPS Surveys

144. Development of the CAHPS Child Hospital Narrative Item Set | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
     December 01, 2023 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … This survey was an abbreviated version of the Child HCAHPS Survey followed by six open-ended items. … To ensure that respondents understand and interpret the items as intended, the team conducted cognitive … testing of the items in English and Spanish, with an emphasis on recruiting respondents with limited

145. Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Hickner (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/hickner-development-medical-office-sops.pdf
     January 01, 2011 - o Reviewed literature & existing surveys o Conducted background interviews with medical office providers … Administration • Administered to all providers and staff • 71% used paper surveys; 29% used Web surveys … o One health system had experience with web-based employee surveys o Recommend paper survey administration … for high response rate (unless office has previous positive experience with web surveys) 13 13 … Administration Pilot Test Response Rates and Number of Respondents Staff Positions of Respondents

146. 2020 SOPS ASC Database Report Executive Summary Infographic (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc_2020_overview_infographic-v2.pdf
     January 01, 2020 - 2020 SOPS ASC Database Report Executive Summary Infographic Surveys on Patient Findings from the 2020 … Survey on Patient Safety Culture (SOPS) Ambulatory Surgery Center (ASC) Database The ASC SOPS Database … The survey assesses 8 areas, or composite measures, of patient safety culture. … 93% of respondents reported that before the start of procedures, team members stopped to discuss the … goals (2) Plan your initiatives (3) Communicate your action plan The Action Planning Tool for the AHRQ Surveys

147. What Is Patient Safety Culture? | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/sops/about/patient-safety-culture.html
     March 01, 2022 - SOPS Surveys Measure Patient Safety Culture The AHRQ Surveys on Patient Safety Culture™ (SOPS®) are … All of the SOPS surveys include a standard set of core items with comparable survey content across facilities … across a large sample of respondents, they are standardized and validated measures of patient safety … In addition, survey items are customized for each setting of care. … Relating SOPS Patient Safety Culture Survey Data to Outcomes    Research has shown that significant

148. An Overview of the CAHPS Analysis Program 5.0 - Yount (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-analysis-program-yount-slides.pdf
     August 01, 2020 - • Requires base SAS and SAS/STAT modules • It enables CAHPS users to analyze data from any CAHPS survey … Weights the items in the composite measures − Equally weight the items − Weight based on the number of respondents … composite measure results to the population • Weight items in composite measures based on the number of respondents … available 9 Note: Because the CAHPS Analysis Program was initially written for the CAHPS Health Plan Survey … along with coefficients and p-value • Modified Test SAS data sets to represent Clinician & Group Survey

149. CAHPS Patient-Centered Medical Home (PCMH) Item Set | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html
     November 01, 2021 - Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … The 3.0 version includes six items for the Adult Survey and 10 items for the Child Survey. … Download the Clinician & Group Survey with the PCMH Items: Adult Survey with PCMH Items ( PDF , 534.3 … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/index.html  

150. Medicare Version of the Health Plan Survey | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
     December 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … The results from the Medicare CAHPS surveys are published in the Medicare & You handbook and in the … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html  

151. SOPS™ 101 Webcast Transcript (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-webcast-transcript.pdf
     June 01, 2020 - optional supplemental items sets that users may add to assess content in areas not included in the core questionnaire … The number of sites, and provider, and staff respondents included in the latest databases are shown … The hospital database is our largest database with over 300,000 respondents in 2018. … they fall in the distribution of the database as well as feed breakouts of results by facility and respondent … Then when it comes to the breakouts, we do break out our results by staff physician or staff respondent

152. Spanish Translation of AHRQ's Hospital Survey on Patient Safety (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital_survey_composites-spanish.pdf
     October 01, 2009 - Spanish Translation of AHRQ's Hospital Survey on Patient Safety SOPSTM Hospital Survey Items and Composites … • To view the formatted questionnaire, refer to the Hospital Survey in Spanish. … o No reordering of survey items. … NOTE: This document is NOT part of the survey and SHOULD NOT BE DISTRIBUTED TO SURVEY RESPONDENTS. … A bilingual survey translator reviewed the Premier Hospital survey translation to assess whether the

153. Tutorial on the SOPS® Data Entry and Analysis Tool (Webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/sops/events/webinars/sops-data-entry-analysis-tool.html
     February 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Speakers demonstrated how you can enter your SOPS survey data into the tool and it will automatically … create tables and graphs to display your survey results. … Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)  Westat … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

154. CAHPS Databases | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/cahps-database/index.html
     December 01, 2023 - Survey Database Child Hospital Survey Database Home and Community-Based Services Survey … Database Clinician & Group Survey Database Research Datasets for CAHPS Surveys … The CAHPS Databases are AHRQ's data repositories for selected CAHPS surveys. … Participation in the CAHPS Databases is free and open to users of the selected surveys that comply with … AHRQ maintains four databases with aggregated results for selected CAHPS surveys.

155. CAHPS Bibliography | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/bibliography/index.html?page=1
     January 01, 2024 - Survey Practice. 2023 , 16(1). … Testing a Planned Missing Design to Reduce Respondent Burden in Web and SMS Administrations of the CAHPS …  Clinician & Group Survey (CG-CAHPS). … Adding Telephone Follow-up Can Improve Representativeness of Surveys of Seriously Ill People. … Relationships between patient portal activation and patient satisfaction scores among CG-CAHPS and HCAHPS respondents

156. New SOPS® Workplace Safety Supplemental Item Set for Nursing Homes (Webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/sops/events/webinars/nursing-home-workplace-safety.html
     November 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … on Patient Safety Culture™ (SOPS) Nursing Home Survey. … Safety Supplemental Item Set for the SOPS Nursing Home Survey (PDF, 1.4 MB)   Joann Sorra (Moderator … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys … the development and promotion of patient safety culture surveys, resources, and databases, and provides

157. Ambulatory Surgery Center SOPS: What You Need To Know (Webcast) | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/sops/events/webinars/asc-program.html
     December 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … on Patient Safety Culture™ (SOPS™) Ambulatory Surgery Center (ASC) Survey , including a review of the … SOPS ASC program, survey administration in your facility, and resources available. … Culture (SOPS) Westat The SOPS Ambulatory Surgery Center Survey (PDF, 1.4 MB)   Joann Sorra … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

158. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady) (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
     August 06, 2018 - 8 9 AHRQ Surveys on Patient Safety Culture Surveys of staff about the extent to which the organizational … 2012) Ambulatory Surgery Center (2015) 10 SOPS Databases Hospital 630 Hospitals 382,834 respondents … Nursing Home 209 Nursing homes 12,395 respondents Medical Office 2,437 Medical offices 35,523 … respondents Community Pharmacy 255 Pharmacies 1,603 respondents Hospital SOPS Supplemental … AHRQ Surveys on Patient Safety Culture SOPS Databases Hospital SOPS Supplemental Items

159. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
     www.monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
     July 01, 2020 - S We b c a s t 5 / 1 2 / 2 2 Let me tell you a story… Stories powerfully complement CAHPS surveys … July 2020 – Dec, 2021 surveys: 1,026 comments: 2,100 THREE Distinct Areas of Added Value • Provide … ” - Mark Turner, cognitive scientist, linguist & author “In the future, your survey should account … Accounting for such non-physical visits will necessarily change certain questions in the survey….” … – NIS respondent “Free text, narrative feedback were preferred to checkboxes, surveys and patient

160. What Is Patient Experience? | Agency for Healthcare Research and Quality
     www.monahrq.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     September 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … CAHPS surveys do not ask patients how satisfied they were with their care; rather, they ask patients … respondents, they generate standardized and validated measures of patient experience that providers, … Examining the Role of Patient Experience Surveys in Measuring Health Care Quality.