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221. CAHPS Nursing Home Survey: Family Member Instrument (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-eng-1652a.pdf
     September 01, 2011 - Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS Nursing Home Survey Family Member Survey Survey Instructions Answer each question by marking … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Survey

222. 2019 National Healthcare Quality and Disparities Report Data Sources (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2019qdr-datasources.pdf
     December 01, 2020 - Current sample design began in 2016; current questionnaire design began in 1997. … surveys are completed by proxy respondents who are related to the patients or friends of the patients … Return to Contents United States Census Bureau American Community Survey (ACS) Sponsor U.S. … Quality and Disparities Report Data Sources | 51 References American Community Survey Information … paper questionnaires.

223. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Closing (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/06-SOPS_101_Webcast-CLOSING.pdf
     March 03, 2020 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Closing Questions & Answers 53 Submitting

224. Understanding SOPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops-101-webcast-ginsberg.pdf
     September 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Ginsberg AHRQ’s Surveys on Patient Safety … understanding, measurement, and improvement of patient safety culture within healthcare settings • Develops survey

225. Results of ARRA-Funded CER Dissemination Activities | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cpi/about/mission/arra/index.html
     December 01, 2014 - Consumer and Clinician Surveys Slide 22. Surveys: Background Slide 23. … Consumer Survey Findings (Longitudinal con't) Slide 27. Clinician Surveys Slide 28. … The majority of respondents rated their perceived value of PCOR as "high" before taking a module, so … Return to Contents Slide 28: Clinician Survey Findings (Wave 1) 18% of clinician respondents … Findings (Wave 2) 20% of clinician respondents indicated awareness of CER when prompted with its

226. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Ginsberg (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-ahrq-program.pdf
     November 01, 2006 - • CAHPS surveys are the gold standard for patient experience measurement … • Surveys are developed using standardized methodology and research findings. … . 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … cultural changes, regular measurement and performance feedback, and experience of interpreting and using survey … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons

227. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.pdf
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS® Nursing Home Survey Instructions for Front Cover Instructions for Format of Questionnaire Instrucciones

228. CAHPS Clinician & Group Child Survey 3.1 (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
     December 01, 2020 - CAHPS Clinician & Group Child Survey 3.1 CAHPS Clinician & Group Survey Version: 3.1 Population … Learn more at https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html. … o Descriptions of major item sets are available at https://www.ahrq.gov/cahps/surveys- guidance/item-sets … /cg/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/search.html https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/index.html https://www.ahrq.gov/cahps/surveys-guidance/item-sets/index.html

229. The CAHPS Ambulatory Care Improvement Guide: Practical Strategies for Improving Patient Experience | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/quality-improvement/improvement-guide/improvement-guide.html
     March 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … providers seeking to improve their performance in the domains of patient experience measured by CAHPS surveys … Analyze the results of CAHPS surveys and other forms of patient feedback to identify strengths and weaknesses

230. CAHPS Nursing Home Survey: Family Member Instrument - Spanish (doc file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/nursing-home-family-span-1652b.doc
     September 01, 2011 - CAHPS Nursing Home Survey: Family Member Instrument - Spanish CAHPS® Nursing Home Survey Version: Family … Member Survey Language: Spanish Response Scale: 4 points For assistance with this survey, please contact … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire

231. Webcast: New AHRQ SOPS Health IT Patient Safety Supplemental Items | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/sops/events/webinars/health-it.html
     December 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Hospitals can use the survey items as a supplement to the Hospital Survey on Patient Safety Culture … Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Introduction … Public Health Service Overview of AHRQ's Surveys on Patient Safety Culture (PDF, 247 KB)   Tejal … Transcript Read the transcript of the webcast (PDF, 242.6 KB) Related Material Hospital Survey

232. Child Hospital Survey (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child-hcahps-english-survey-954a.pdf
     May 12, 2016 - Child Hospital Survey CAHPS® Hospital Survey Version: Child Version Language: English File name … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … SurveyVersion: Child Version Instructions for Front Cover Instructions for Format of Questionnaire

233. CAHPS Dental Plan Survey (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/dental-plan-adult-eng-751.pdf
     February 10, 2009 - CAHPS Dental Plan Survey CAHPS® Dental Plan Survey Version: Adult Language: English For assistance … Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … CAHPS® Dental Plan Survey Instructions for Front Cover Instructions for Format of Questionnaire Survey

234. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/1-intro-sops-hospital-survey-2-0-Webcast.pdf
     October 30, 2019 - AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Intro Introducing the New SOPS Hospital … Survey 2.0 Webcast October 30, 2019 1:00-2:00 PM ET Need Help? … Project Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Laura … (moderator) Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat Agenda • Overview from AHRQ • AHRQ SOPS Hospital Survey 2.0 • Q&A 5

235. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/events/webinar-050824.html
     March 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS®) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

236. Using the Trademarked CAHPS Name | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
     May 01, 2022 - CAHPS Bibliography CAHPS Program FAQ Glossary Principles Underlying CAHPS Surveys … Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Securing the Trademark for a New Survey or Item Set CAHPS surveys and supplemental items have been … For example: CAHPS Health Plan Survey. CAHPS Clinician & Group Survey. … on modifying and naming CAHPS surveys . 1. 

237. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
     January 01, 2017 - The suite of ambulatory care surveys has expanded to include not only the Health Plan Survey, which is … The Elicitation Protocol is a structured series of five open-ended questions that prompt survey respondents … CAHPS surveys. … So, this has implications for a Web survey in that you'd want to give respondents ample space to respond … They inform the respondent of the survey and its purpose, they let them know how the survey's going

238. How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - INTRO (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/1-ASC_Webcast_2021-Intro.pdf
     January 01, 2021 - How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - INTRO How to … Use the AHRQ SOPS® Ambulatory Surgery Center Survey to Improve Patient Safety Webcast January 21, 2021 … Senior Study Director, User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Joann … Sorra, Ph.D., (Moderator) Senior Study Director, User Network for the AHRQ Surveys on Patient Safety … Westat 4 Agenda • Overview of AHRQ’s Patient Safety Priorities and Programs • Using the SOPS ASC Survey

239. Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Intro (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-intro.pdf
     April 29, 2011 - Webinar April 29, 2011 1:00 – 2:00 pm ET 2 2 AHRQ Surveys on Patient Safety Culture (SOPS) … • Hospital Survey on Patient Safety Culture • Nursing Home Survey on Patient Safety Culture • Medical … Office Survey on Patient Safety Culture • Pharmacy Survey on Patient Safety Culture – Under development … www.ahrq.gov/qual/patientsafetyculture 3 3 Today’s Speakers • Joann Sorra, Project Director for the AHRQ Surveys … AHRQ Surveys on Patient Safety Culture (SOPS) Today’s Speakers Agenda To Ask a Question Screen

240. Guidelines for Reporting CAHPS Survey Results | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/consumer-reporting/guidelines/index.html
     May 01, 2022 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Systems (CAHPS)® Reporting Results to Consumers Guidelines for Reporting CAHPS Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Reporting CAHPS Survey Results to Non-Consumers The results of CAHPS surveys are often reported to