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181. Understanding CAHPS® Surveys: A Primer for New Users Infographic (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
     February 01, 2019 - Understanding CAHPS® Surveys: A Primer for New Users Infographic Understanding CAHPS® Surveys: A Primer … timely appointments Coordinated care from doctors and nurses Easy access to information CAHPS Surveys … with Health Plans Health Plans Dental Plans Home and Community- Based Services Use of CAHPS Surveys … Certification and recognition Value-based purchasing Health services research Resources to Support Survey … Users CAHPS Ambulatory Care Improvement Guide Free technical assistance Web site: Surveys,

182. Elements of an Evaluation Plan | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/talkingquality/assess/evaluation-plan.html
     January 01, 2023 - For example, you might use a single community survey to address questions about whether your audience … Surveys may be administered by mail, by telephone, in person, or over the Web. … What's needed for surveys? … One or two interviewers ask the key informants a set of "open-ended" questions that permit respondents … of these transcripts are used to identify themes, patterns, and variations across different kinds of respondents

183. Transitioning to the SOPS™ Hospital Survey Version 2.0: What’s Different and What To Expect, Part II: Appendixes (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hsops2-pt2_transition_apx.pdf
     September 01, 2019 - Surveys on Patient Safety Culture™ and SOPS™ are trademarks of AHRQ. … There are more staff position and unit/work area categories in HSOPS 2.0, so fewer respondents have … To administer surveys to a sample of providers and staff, refer to Table B-1, which shows the minimum … version is complete, simultaneous administration of the surveys can begin. … For further information about how to administer the surveys and analyze the data, refer to the AHRQ

184. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
     March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores Strategies for Improving … CAHPS Clinician & Group (CG-CAHPS) Survey Scores A Webcast Presented by the AHRQ CAHPS User Network … Facility Surveys Hospital In-Center Hemodialysis Nursing Home Ambulatory Care Surveys Clinician … MA (Moderator) 12 www.cahps.ahrq.gov Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey … Scores CAHPS Webcast Series CAHPS Family of Surveys Facility Surveys Ambulatory Care Surveys Our

185. CAHPS Narrative Item Set for the Clinician & Group Survey (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-infographic-v7.pdf
     June 01, 2021 - CAHPS Narrative Item Set for the Clinician & Group Survey Narrative Item Set for the Clinician … & Group Survey Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys provide a … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment … Learn more about the CAHPS Narrative Item Set for the Clinician & Group Survey: https://www.ahrq.gov … /cahps/surveys-guidance/item-sets/ elicitation/index.html AHRQ Pub.

186. SOPS™ Health Information Technology (Health IT) Supplemental Items for Hospitals Webcast Transcript (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast-transcript.pdf
     July 25, 2018 - So survey methodology and the importance of making sure that we have the right level of rigor and these … We had a 42% response rate, about 15,000 respondents. … Also in the survey at the very end of the survey was an open-ended comments box. … Yount, Slide 36 29% of respondents discovered incorrect information was copied and pasted. … various survey settings.

187. Consumer Assessment Surveys | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/policymakers/measurement/consumer-assessment/index.html
     September 01, 2012 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Home For Policymakers Measurement & Reporting Tools Consumer Assessment Surveys … SHARE: Consumer Assessment Surveys … The goals of the CAHPS program are twofold: Develop standardized patient surveys that can be used to … 2012 Page originally created September 2012 Internet Citation: Consumer Assessment Surveys

188. Improving Patient Experience: Data Analysis Methods (Webcast) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/events/webinar-030321.html
     March 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … Director of Surveys, Analytics & Performance Integration & Deployment Department of Veterans Affairs

189. CAHPS Announcements | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/news/index.html
     February 01, 2024 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … response rates and the representativeness of survey data, particularly for those surveys required by … Speakers discussed ways to increase participation in CAHPS surveys, as well as current experiments to … This meeting explored how data from CAHPS surveys and other patient experience information can improve

190. TeamSTEPPS 2.0: Module 10. Measurement | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/teamstepps/instructor/fundamentals/module10/igmeasure.html
     March 01, 2014 - Describe the AHRQ Surveys on Patient Safety Culture. … AHRQ Surveys on Patient Safety Culture tools. … The TeamSTEPPS Teamwork Perceptions Questionnaire (T- TPQ). … AHRQ Surveys on Patient Safety Culture. … AHRQ offers a suite of free, easy-to-use surveys for assessing patient safety culture.

191. Lessons From Healthcare Organizations on Improving Patient Experience (webcast) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
     February 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Speakers discussed using CAHPS surveys to identify aspects of patient experience needing improvement, … supplementing survey results with additional information, implementing strategies to provide a better … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

192. Understanding SOPS Surveys: A Primer for New users - Closing (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/3-SOPS_101_Webcast_2020-Closing.pdf
     January 01, 2020 - Understanding SOPS Surveys: A Primer for New users - Closing Questions & Answers 35 How to Ask

193. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     May 13, 2019 - • CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … • Surveys are developed using standardized methodology and research findings. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

194. New AHRQ SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D. (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-ginsberg.pdf
     January 01, 2015 - SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D. 5 AHRQ’s Surveys … are composed of standardized questions — core items that support the comparability of survey content … 15 SOPS Surveys and Supplemental Item Sets SOPS Surveys SOPS Supplemental Item Sets Health Information … What are the SOPS Surveys? … Areas of Patient Safety Culture Assessed Across SOPS Surveys How are SOPS surveys used?

195. An Overview of the SOPS® Surveys for New Users - Ginsberg (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-sops101-webcast-2023-ginsberg.pdf
     January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Ginsberg AHRQ’s Surveys on Patient Safety Culture … measurement, and improvement of patient safety culture within healthcare settings • Develops validated surveys … Expected Accepted Exists at multiple levels: System Organization Department Unit 13 AHRQ’s Surveys

196. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/health-literacy/improve/precautions/tool2b.html
     March 01, 2024 - Steps to execute: We will display the surveys at the checkout desk. … the surveys. … Steps to execute: We will display the surveys at the checkout desk. … Steps to execute: We will leave the surveys in the exam room next to a survey box with pens/pencils … On a few occasions, the doctor came in while patient filling out survey so survey was not complete.

197. Step 6: Develop an Evaluation Plan | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Develop-an-Evaluation-Plan.html
     December 01, 2019 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … and Other Materials Planning a CAHPS Survey Project Hiring a CAHPS Survey Vendor Managing … The most common methods are one-on-one interviews, focus groups, and brief followup surveys. … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Develop-an-Evaluation-Plan.html

198. Step 3: Define Your Project Goals | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Define-Your-Project-Goals.html
     December 01, 2019 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS) Using CAHPS Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Define-Your-Project-Goals.html

199. Hospital Survey on Patient Safety Culture Version 2.0: Composites and Items (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
     August 01, 2019 - Hospital Survey on Patient Safety Culture Version 2.0: Composites and Items SOPSTM Hospital Survey … , and preparing and analyzing data, and producing reports, please read the Hospital Survey Version … This document is NOT the formatted survey for administration. … To view the formatted survey, refer to the SOPS Hospital Survey Version 2.0. … The item’s survey location is shown to the left of each item.

200. Medical Expenditure Panel Survey (MEPS) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cpi/about/otherwebsites/meps.ahrq.gov/index.html
     August 01, 2013 - set of large-scale surveys of families and individuals, their medical providers (doctors, hospitals, … Agency for Healthcare Research and Quality (AHRQ) Components MEPS is a family of three interrelated surveys … Settings MEPS surveys the civilian noninstitutionalized U.S. population. … Information Gathered in the Surveys MEPS-HC gathers data on individuals’ health status, health conditions … MEPS-MPC gathers information on MEPS-HC respondents’ medical expenditures, sources of payment, medical