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141. CAHPS Bibliography | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/bibliography/index.html?page=1
     January 01, 2024 - Survey Practice. 2023 , 16(1). … Testing a Planned Missing Design to Reduce Respondent Burden in Web and SMS Administrations of the CAHPS …  Clinician & Group Survey (CG-CAHPS). … Adding Telephone Follow-up Can Improve Representativeness of Surveys of Seriously Ill People. … Relationships between patient portal activation and patient satisfaction scores among CG-CAHPS and HCAHPS respondents

142. New SOPS® Workplace Safety Supplemental Item Set for Nursing Homes (Webcast) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/sops/events/webinars/nursing-home-workplace-safety.html
     November 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … on Patient Safety Culture™ (SOPS) Nursing Home Survey. … Safety Supplemental Item Set for the SOPS Nursing Home Survey (PDF, 1.4 MB)   Joann Sorra (Moderator … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys … the development and promotion of patient safety culture surveys, resources, and databases, and provides

143. Ambulatory Surgery Center SOPS: What You Need To Know (Webcast) | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/sops/events/webinars/asc-program.html
     December 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … on Patient Safety Culture™ (SOPS™) Ambulatory Surgery Center (ASC) Survey , including a review of the … SOPS ASC program, survey administration in your facility, and resources available. … Culture (SOPS) Westat The SOPS Ambulatory Surgery Center Survey (PDF, 1.4 MB)   Joann Sorra … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

144. New AHRQ SOPS™ Health Information Technology Patient Safety Supplemental Items for Hospitals - Overview (Brady) (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast2-brady.pdf
     August 06, 2018 - 8 9 AHRQ Surveys on Patient Safety Culture Surveys of staff about the extent to which the organizational … 2012) Ambulatory Surgery Center (2015) 10 SOPS Databases Hospital 630 Hospitals 382,834 respondents … Nursing Home 209 Nursing homes 12,395 respondents Medical Office 2,437 Medical offices 35,523 … respondents Community Pharmacy 255 Pharmacies 1,603 respondents Hospital SOPS Supplemental … AHRQ Surveys on Patient Safety Culture SOPS Databases Hospital SOPS Supplemental Items

145. The Power of Patient Stories for Improving the Patient Experience webcast - Grob (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-stories.pdf
     July 01, 2020 - S We b c a s t 5 / 1 2 / 2 2 Let me tell you a story… Stories powerfully complement CAHPS surveys … July 2020 – Dec, 2021 surveys: 1,026 comments: 2,100 THREE Distinct Areas of Added Value • Provide … ” - Mark Turner, cognitive scientist, linguist & author “In the future, your survey should account … Accounting for such non-physical visits will necessarily change certain questions in the survey….” … – NIS respondent “Free text, narrative feedback were preferred to checkboxes, surveys and patient

146. What Is Patient Experience? | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/about-cahps/patient-experience/index.html
     September 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … CAHPS surveys do not ask patients how satisfied they were with their care; rather, they ask patients … respondents, they generate standardized and validated measures of patient experience that providers, … Examining the Role of Patient Experience Surveys in Measuring Health Care Quality.

147. Responsibilities of Sponsors, Vendors, and Consultants (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
     July 21, 2005 - Questionnaire preparation • Select CAHPS questionnaires. … • Prepare questionnaires for mail and/or telephone administration. … • Prepare survey letters for mailing. … • Administer questionnaires by mail or telephone. … • Monitor returned questionnaires and/or telephone interviews.

148. Diagnostic Safety Supplemental Item Set for Medical Office SOPS | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/sops/surveys/medical-office/supplemental-items/diagnostic-safety.html
     March 01, 2024 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Supplemental Item Set Diagnostic Safety Supplemental Item Set for the Medical Office Survey – English … Diagnostic Safety Supplemental Item Set for the Medical Office Survey – Spanish ( Word , 59 KB; PDF … Diagnostic Safety Results 2024 Results for the AHRQ Surveys on Patient Safety Culture ®  (SOPS ® ) … https://www.ahrq.gov/sops/surveys/medical-office/supplemental-items/diagnostic-safety.html

149. Questions & Answers: The CAHPS Patient Narrative Elicitation Protocol (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/elicitation/cahps-patient-narrative-elicitation-protocol-qa-03-01-2017.pdf
     January 01, 2017 - not used for closed-ended questions with scaled responses because it is not clear which question a respondent … Second, survey respondents were invited to comment on the open-ended questions after completing the … survey. … to the Elicitation Protocol differ from respondents to the closed-ended questions? … How do respondents to the Elicitation Protocol differ from respondents to the closed-ended questions?

150. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Overview) (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-SOPS_101_Webcast-GRAY-Overview.pdf
     March 03, 2020 - are composed of standardized questions — core items that support the comparability of survey content … Jude Children's Research Hospital Uses AHRQ Survey to Promote Patient Safety” 21 Trademark • The … • Organizations that administer an existing SOPS survey, with or without supplemental items, may … use the SOPS name as long as the core items and response options of the survey have not been changed … Survey Development Process Optional Supplemental Items Optional Supplemental Items Diagnostic Safety

151. CAHPS American Indian Survey Measures | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html
     March 01, 2018 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys … and Guidance American Indian CAHPS American Indian Survey Measures … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/american-indian/about/survey-measures.html  

152. CAHPS Child Hospital Survey Measures | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html
     June 01, 2017 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … and Guidance Hospital Child Survey Survey Measures … Child Survey Survey Measures Development In-Center Hemodialysis … Outpatient and Ambulatory Surgery Surgical Care Supplemental Items Using CAHPS Surveys … https://www.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html  

153. Celebrating 25 Years of the CAHPS Program | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/about-cahps/25timeline.html
     April 01, 2024 - Surveys and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … The range of Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys means that patients … The CAHPS Consortium is responsible for conceiving, developing, testing, and refining CAHPS surveys based … This first narrative item set prompts survey respondents to tell a clear and comprehensive story about … surveys, CAHPS researchers continually investigate and test the impact of different survey modes and

154. Section 1: About the CAHPS Ambulatory Care Improvement Guide | Agency for Healthcare Research and Quality
     www.innovations.ahrq.gov/cahps/quality-improvement/improvement-guide/1-about/index.html
     February 01, 2020 - What are CAHPS surveys? … All CAHPS surveys are standardized, which means that results can be compared by survey users across the … What Surveys Are Addressed by This Guide? … for Quality Assurance, health plans must submit the results of a modified version of the commercial questionnaire … ) or other CAHPS surveys.

155. About the CAHPS Patient Narratives Elicitation Protocol (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/CG/administering_cg_narrative_items.pdf
     June 01, 2021 - https://www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/index.html https://www.ahrq.gov/cahps … /surveys-guidance/item-sets/elicitation/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … /modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html … https://www.ahrq.gov/cahps/surveys-guidance/cg/index.html https://www.ahrq.gov/cahps/surveys-guidance … Clinician & Group Narrative Item Set Page 7 Oversight of Vendors Organizations that administer CAHPS surveys

156. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - /surveys-guidance/helpful-resources/modifying/index.html http://www.ahrq.gov/cahps/surveys-guidance/helpful-resources … Anticipated Engagement by Respondents Users of this item set are likely to find a high level of respondent … In field testing of the Child Hospital Narrative Item Set, approximately two-thirds of survey respondents … Anticipated Length of Comments In experimental testing, the average narrative written by survey respondents … confidentiality of respondents.

157. Action Planning for the SOPS Surveys Webcast Transcript (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
     June 01, 2019 - on Patient Safety Culture, or SOPS surveys. … and exploring data from the surveys. … the percentage of respondents answering strongly agree or agree or always or most of the time for positively … - on any of the SOPS surveys. … paper survey.

158. Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/SOPS101_Webcast_Transcript.pdf
     June 01, 2022 - Understanding SOPS Surveys: A Primer for New Users (Webcast) Transcript Understanding SOPS Surveys: … Gray, Slide 16 So, this is a survey development process for all of the SOPS surveys. … optional supplemental items that users may add to assess content in areas not included in the core questionnaires … So if a respondent answers Strongly Agree or Agree, that's considered a good answer. … Gray, Slide 43 So if you are just getting started with the SOPS surveys, please check out the survey

159. AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Sorra (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/3-sorra-sops-hospital-survey-2-0-webcast.pdf
     July 20, 2020 - AHRQ Webcast Introducing the New SOPS Hospital Survey 2.0 - Sorra AHRQ Surveys on Patient Safety Culture … ™ Hospital Survey Version 2.0 Joann Sorra, PhD Project Director, AHRQ Surveys on Patient Safety Culture … within each hospital into 2 groups HSOPS 1.0 HSOPS 2.0 Does not apply/ Don’t know ► About 15,000 respondents … HSOPS 1.0 HSOPS 1.0 Does not apply/ Don’t know HSOPS 2.0 Does not apply/ Don’t know ► About 4,400 respondents … 53 Survey Documents HSOPS 2.0 Survey Items and Composite Measures 54 HSOPS 2.0 Guides Surveys

160. CAHPS Elicitation Protocol Webcast (pdf file)
     www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - Program • Funded by the Agency for Healthcare Research and Quality (AHRQ) • Develops standardized surveys … and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … • Developed for both ambulatory and facility-based care 2 www.ahrq.gov/cahps CAHPS Family of Surveys … 3 Facility Surveys Hospital In-Center Hemodialysis Nursing Home Hospice Ambulatory Care Surveys … A structured series of 5 open-ended questions that: • Prompts survey respondents to tell a clear and