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401. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
     December 01, 2018 - across all 9 sites (intervention and control): – PG/CG-CAHPS scores – All-Staff Patient Comments Surveys … comments – Indicate valence and frequency of themes (but include “outliers” too) – Link comments to survey … Full Narrative Drill Down 50 Phase 2 Next Steps (July-December 2018)  Analyze “patient comments survey … Elicitation Protocol through the Fall to provide updated content to feedback reports  Field second staff survey

402. Creative Strategies to Improving Patient Care Experience Webcast Transcript (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
     April 01, 2019 - the process we use to develop these surveys. … We also work closely with stakeholders as well in our survey development. … So the surveys are developed using a standardized methodology and also best practices in survey development … And the surveys, to be called a CAHPS survey, which is a trademarked name, they have to adhere to the … CAHPS surveys are used in value-based purchasing.

403. Spotlight on Colorado | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/policymakers/chipra/statesummaries/co-spotlight.html
     July 01, 2015 - Implemented the questionnaire in 10 SBHCs in Colorado. 2 Two-thirds of the middle school students (66 … survey. … SBHC staff administered more than 600 surveys to youth in Colorado, and the State used the aggregated … Colorado intends to make the electronic screening questionnaire available to all SBHCs in the State. … Reports from Colorado: The Youth Engagement and Health Services Surveys are publicly available.

404. Step 5: Assess the Quality and Results of the Engagement | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step5.html
     March 01, 2019 - How do you balance the need for a thorough assessment with the capacity and interests of respondents? … It is easier to protect anonymity, allowing respondents to feel secure in providing an honest assessment … There are free or low-cost online platforms for surveys that can make it easier for respondents to complete … A combination of surveys and interviews can provide you with both broad and in-depth feedback. … How often should you ask stakeholders and other respondents to complete the assessment?

405. Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
     January 01, 2014 - (6 vs. 6) after 6 months of program use ► Participation: All nurses were required to participate • Survey … of patients about care experiences using the CAHPS Clinician & Group Visit Survey (CG-CAHPS) and PCMH … clinic employees about teamwork using existing scales ► Baseline: 96 employees (51%) returned usable surveys … ► Follow-up: 135 employees (72%) returned surveys ► 60 employees with … Getting Greater Improvement In Patient Care Experiences Contextual factors Evidence: % of nurse respondents

406. 2019 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2019_hpchartbook.pdf
     January 01, 2019 - Appendix A presents the number of Medicaid, CHIP, and Medicare survey respondents by State included … All results presented in these charts are calculated at the respondent level. … Medicare To provide context for the 2019 results, the percentage distribution of survey respondents … Respondents by State CAHPS Health Plan Survey Database 2019 Chartbook: What Consumers Say About … Respondents by State CAHPS Health Plan Survey Database 2019 Chartbook: What Consumers Say About

407. 2017 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2017_hp-chartbook.pdf
     January 01, 2017 - Appendix A presents the number of Medicaid, CHIP, and Medicare survey respondents by State included … All results presented in these charts are calculated at the respondent level. …  Medicare To provide context for the 2017 results, the percentage distribution of survey respondents … RESPONDENTS BY STATE Table A-1 shows data submissions to the CAHPS Health Plan Survey Database by … Table A-1. 2017 Survey Respondents by State State Medicaid Medicaid CHIP Medicare Adult Child Child

408. Conducting Cognitive Testing for Health Care Quality Reports | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/resources/cognitive/index.html
     September 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … The method was originally developed as a tool for selecting and refining survey questions and response … Listening as Respondent "Thinks Out Loud:" The interviewer asks respondents to share every thought and … If the respondent mentions the legend, then it was noticeable. … Cognitive Interviewing: A Tool for Improving Questionnaire Design.

409. Appendix B. Example Data Collection Tools | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/ncepcr/reports/cost-guide/collection-tools.html
     February 01, 2017 - The first page (describing the purpose of the questionnaire) and a sample page of the questionnaire are … language services, self-care support and community resources, patient population and volume, finances, and respondent … The pre-interview questionnaire is administered by PCIP. … This survey is not featured in the Practice Guide but is available upon request. … Respondents can then edit workflow assumptions to model the total cost of different scenarios; for example

410. Section 2, Table 1, Technical Specifications and Scoring for Caregiver Survey (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-table-1-tech-specs.pdf
     March 09, 2018 - Section 2, Table 1, Technical Specifications and Scoring for Caregiver Survey … Indicator ID Table 1: Detailed Measure Specifications and Scoring for FECC Caregiver Survey Indicators … Survey response items should be coded to reflect that. … part of a yes/no checklist, if at least one item is answered, impute "no" for skipped items in mailed surveys … or "don't know" for telephone surveys (but not for items that telephone respondents refused to answer

411. Sample Telephone Script for the CAHPS Child Hospital Survey (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-telephone-script.pdf
     April 17, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Available for all CAHPS surveys: • Analyzing CAHPS Survey Data: Free programs for analyzing the … • Translating Surveys and Other Materials: Guidelines for translating surveys and selecting translators … These are not included because telephone interviews should not be done with proxy respondents.

412. In Pandemic’s Wake, We Must Recommit to Patient and Workforce Safety | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/news/blog/ahrqviews/patient-workforce-safety.html
     March 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys on Patient Safety Culture: This family of surveys asks healthcare providers and staff about … Each survey is designed to assess patient safety culture in a specific setting.

413. EvidenceNOW Southwest Practice Survey (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/practice-survey-6mon-post-intervention-sw.pdf
     April 03, 2017 - EvidenceNOW Southwest Practice Survey Information Sheet Date: 08-21-2015 Valid for Use Through: COMIRB … If you join the study, you will asked to complete surveys about the practice’s organization, your experience … We suggest you designate an Office Manager or a Lead Clinician to complete this survey. … Patient or family/caregiver surveys If checked, which of the following most applies (check one):  This … Reduction Model: Off Other please specify_4: Off Suggestion boxes: Off Patient or familycaregiver surveys

414. 2018 CAHPS Health Plan Survey Database Chartbook (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2018_hpchartbook.pdf
     January 01, 2018 - Appendix A presents the number of Medicaid, CHIP, and Medicare survey respondents by State included … All results presented in these charts are calculated at the respondent level. … Medicare To provide context for the 2018 results, the percentage distribution of survey respondents … Health Plans and Medical Care 21 Medicare Percentage Distribution of 2018 Survey Respondents … Table A-1. 2018 Survey Respondents by State State Adult Medicaid Child Medicaid CHIP Medicare

415. Tool 7, The SHARE Approach, Taking Steps Toward Cultural Competence: A Fact Sheet (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-7/share-tool7.pdf
     April 01, 2014 - https://cahps.ahrq.gov/surveys-guidance/item-sets/cultural/index.html › The National Standards for Culturally … www.ahrq.gov/professionals/education/curriculum-tools/shareddecisionmaking/index.html https://cahps.ahrq.gov/surveys-guidance

416. EvidenceNow Practice Survey Codebook: Practice Demographics (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/survey-codebook-demographics.pdf
     August 22, 2018 - EvidenceNow Practice Survey Codebook: Practice Demographics EvidenceNow Practice Survey Codebook: Practice … In these cases, surveys should be programmed such that each response category for a check all that apply … = 1, respondent does not answer Prac_ACO_join_medicaid, then you can remove “Already contracting with … a Medicaid ACO” as a response option from Prac_ACO_join_medicaid IF prac_ACO_medicare = 1, respondent … with a Medicare ACO” as a response option from Prac_ACO_join_medicare IF prac_ACO_commercial = 1, respondent

417. H3 Staff Survey (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-mw.pdf
     January 01, 2014 - H3 Staff Survey 1 H3 Staff Survey Survey Introduction: We would like to invite … This survey should take no more than 10 minutes to complete. … All responses to this survey will be reported only as summary measures. … ☐ Hispanic/Latino ☐ Non-Hispanic/Latino ☐ Refused This is the end of this survey. … Please return this survey to your H3 Practice Facilitator.

418. Staff Member Survey (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/staff-survey-6mon-post-intervention-nw.pdf
     August 23, 2018 - Staff Member Survey P a g e | 1 PLEASE FLIP TO PAGE 2 Version 3 FOR COACH ONLY: PRACTICE … ID: _____________ Healthy Hearts Northwest Follow-up Staff Member Survey (#3) Name of your … _______________________________________________________________ Thank you for completing this survey

419. Amplify Your Impact on Child Health Care Quality | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/amplify-impact-webinar.html
     October 01, 2020 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Surveys and focus groups. … Provider surveys. Interview agencies, advocacy groups, associations. … by Care Management Entities (CMEs) to drive decisions through administrative data analysis, provider surveys

420. Major Physician Measurement Sets | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/measures/setting/physician/measurement-sets.html
     January 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … CAHPS ® Clinician & Group Survey CAHPS , or the Consumer Assessment of Healthcare Providers and Systems … , refers to a set of standardized surveys that can be used to gather and report information on consumers … Questionnaires are available for adults or children receiving primary or specialty care. … Users can field these questionnaires to obtain information on group practices, sites of care, individual