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341. Tutorial on the SOPS Data Entry and Analysis Tools Webcast-Closing (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/Excel_Tool_Slides_2020-3-Closing.pdf
     January 01, 2020 - Upcoming SOPS 101 Webcast • December 15, 2020, 1:00 – 1:30 PM ET • Agenda ► Overview of the SOPS Surveys

342. CAHPS Cancer Care Supplemental Items (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/suppl-items-cancer-english-557a.pdf
     November 28, 2016 - 2016 Page 1 Document No. 557a www.ahrq.gov/cahps Supplemental Items for the CAHPS® Cancer Care Survey … Population: Adult Language: English Users of the CAHPS® Cancer Survey are free to incorporate … These supplemental items can be inserted into any of the three versions of the Cancer Care Survey. … CAHPS® Cancer Care Survey Supplemental Items Population: Adult 11/4/2016 Page 2 Document No. 557a … 1 Yes 2 No → If No, go to #28 in core survey After core question 27 INF5.

343. TeamSTEPPS® Teamwork Perceptions Questionnaire Manual (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/instructor/reference/teamperceptionsmanual.pdf
     June 01, 2010 - TeamSTEPPS® Teamwork Perceptions Questionnaire Manual TeamSTEPPS® Teamwork Perceptions Questionnaire … Respondent attitudes measured by the T-TAQ were found to vary as a function of prior team training and … Three of the 50 items were deleted because they were difficult for respondents to understand. … Agreement among respondents was reviewed by comparing each individual’s responses in two ways. … on the questionnaire.

344. Digestive Health Clinic, LLC: Slide Presentation (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/brownslides.pdf
     August 13, 2015 - • Only our physicians practice in the IEC 38 38 Response Rate 98% • 49 out of 50 surveys … were completed 39 39 Survey Results Organizational Learning— Continuous Improvement 92% … surprised about some of the results because staff do not always speak up during meetings • During the survey … • Initiate staff competencies evaluations more frequently • Perform periodic company- wide re-surveys … • Continue to share survey results • Strengthen Patient Safety Sustainability Plan Digestive

345. Implementing the New CAHPS Protocol for Obtaining Patient Comments About Their Care (Webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/news-and-events/events/webinar-100318.html
     November 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Designed to be used with the CAHPS Clinician & Group Survey or on its own, the Narrative Elicitation … CAHPS and Comments: How Closed-Ended Survey Questions and Narrative Accounts Interact in the Assessment

346. Measure: Child HCAHPS–Hospital Consumer Assessment of Healthcare Providers and Systems (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/CHIPRA_1415-P010-1-EF.pdf
     March 01, 2015 - the Measure Research shows that patient- and family-centered care, as measured by patient experience surveys … Studies of adults have found that care that is more patient-centered, as measured by patient experience surveys … testing of the final survey. … In addition, the developers administered 60 surveys by phone and performed behavioral coding and analyzed … ● HCAHPS surveys are sampled from the general patient population, and thus, there usually is not a

347. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - multiple systems • Research challenges • collection of timely & actionable member feedback • declining survey … Service deep dive: needed more information that was timely and actionable Supplemental weekly IVR survey … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … percentile for 16 consecutive years Ongoing Quality Improvement • Repeated supplemental weekly IVR surveys … first call resolution • Getting closer to First Call Resolution 22 Lessons Learned • Annual CAHPS surveys

348. Research on Improving Patient Experience | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/quality-improvement/research/index.html
     March 01, 2024 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Improving Patient Experience Many researchers study the feasibility and value of using CAHPS surveys … Changes that are not captured in CAHPS surveys include care management to support medical and chronic … Reasons Primary Care Practices Chose Patient Experience Surveys during Patient-Centered Medical Home … How much does the conventional open-ended question sequence in experience surveys elicit experiences

349. Reporting of Supplemental CAHPS Data Regarding Availability of Treatment or Counseling Services for Children on Medicaid: Final Report (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/availability/chipra-238-fullreport.pdf
     October 01, 2019 - CAHPS offers alternate language surveys of the Child Medicaid Survey in Spanish. … CAHPS recommends that vendors sample 1,650 respondents for every survey conducted. … CAHPS recommends that vendors sample 1,650 respondents for every survey conducted. … CAHPS recommends that vendors sample 1,650 respondents for every survey conducted. … CAHPS Health Plan Surveys; Child Medicaid Survey 5.0. 2012.

350. Reading on Evaluation Recommended | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/talkingquality/assess/recommended-reading.html
     May 01, 2019 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Survey Research Aday LA. Designing and conducting health surveys. John Wiley & Sons; 1989. … Internet, Mail and Mixed Mode Surveys: The Tailored Design Method. … How to conduct your own survey. Hoboken, New Jersey: John Wiley & Sons; 1994. … Beneficiary survey-based feedback on new Medicare informational materials.

351. Predischarge Antibiotics Review Associated With Lower Antibiotic Overuse | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/news/newsletters/e-newsletter/811.html
     April 01, 2022 - Register Now for May 3 Webinar on Use of Surveys on Patient Safety Culture Nursing Home Survey: What … In a survey of 39 Michigan hospitals conducted in 2019, researchers found that hospitals used a median … Register Now for May 3 Webinar on Use of Surveys on Patient Safety Culture Nursing Home Survey: What … ET about use of AHRQ’s Surveys on Patient Safety Culture™ (SOPS®) Nursing Home Survey to assess and improve … and the benefits of participating in AHRQ’s SOPS Nursing Home Survey Database.

352. Scoring CPCQ (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cpcq-scoring.pdf
     May 01, 2017 - One of those measures is the Change Process Capability Questionnaire (CPCQ). … Background and Objectives: Researchers are concerned with differential attitudes between respondents … and non-respondents in attitude scales. … Background: Previous studies suggest that missing values in questionnaires are best handled at item … the performance of multiple imputation as a missing data technique on data derived from Likert-Scale surveys

353. Chipra205-Materials Viie (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA205-Materials_VIIE.pdf
     August 25, 2014 - Periodic survey of fellows #86. August 2013 – 2014. Accessed August 25, 2014. … Retrieved from http://www.aap.org/en-us/professional-resources/Research/pediatrician- surveys/Pages/ … Periodic-Survey-of-Fellows.aspx

354. Chipra204-Materials Viie (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA204-Materials_VIIE.pdf
     August 25, 2014 - Periodic survey of fellows #86. August 2013 – 2014. Accessed August 25, 2014. … Retrieved from http://www.aap.org/en-us/professional-resources/Research/pediatrician- surveys/Pages/ … Periodic-Survey-of-Fellows.aspx

355. CAHPS Elicitation Protocol Webcast (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
     January 01, 2017 - • Complete the evaluation survey at the end of the webcast. … • Contact us with any questions. 55 http://www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance

356. Who Are You Talking To? New Insights Into the Audience for Consumer Reports on Health Care Quality (Webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/news-and-events/events/20110511/webcast_05_11_11.html
     March 01, 2016 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts

357. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/news-and-events/events/20150317/webcast_03_17_15.html
     July 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … plans that have scored above the 80th percentile across all core measures in the CAHPS Health Plan Survey … Guide Patient Experience of Care: Inventory of Improvement Resources 2014 CAHPS ® Health Plan Survey

358. 2022 National Healthcare Quality and Disparities Report Detailed Methods for Medical Expenditure Panel Survey Tables (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2022qdr-mepsmethods.pdf
     December 01, 2022 - MEPS comprises three component surveys: the Household Component (HC), the Medical Provider Component … and Preventive Care section, the Diabetes Care Survey (DCS) and the supplemental surveys. … in 2000 to an interviewer-administered questionnaire starting in 2001. … comparable measures of disability to use with existing data of surveys included in the NHQDR. … variables used in the 2019 NHQDR and forward were defined by following the methodology of the American Community

359. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (Webcast) | Agency for Healthcare Research and Quality
     www.healthcare411.ahrq.gov/cahps/news-and-events/events/20141022_cg/webcast_10_22_14_cg.html
     July 01, 2018 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Review comparative data for the CG-CAHPS Survey , including percentile scores. … How Two Provider Groups Are Using the CAHPS ® Clinician & Group Survey for Quality Improvement ( PDF … July 2011. 2013 CAHPS ® Clinician & Group Survey Database Chartbook: What Patients Say About Their

360. EvidenceNOW: Cost Survey (pdf file)
     www.healthcare411.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/cost-survey.pdf
     January 30, 2019 - EvidenceNOW: Cost Survey EvidenceNOW: Cost Survey Survey wave: 1. … General information R18 name: Name of respondent(s): Completion date: From: To: provided 2. … costs Total Name or hours / Annual Benefits (% role/title Effort salary salary) Comments Cost survey