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161. CAHPS Announcements | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/news-and-events/news/index.html
     February 01, 2024 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … response rates and the representativeness of survey data, particularly for those surveys required by … Speakers discussed ways to increase participation in CAHPS surveys, as well as current experiments to … This meeting explored how data from CAHPS surveys and other patient experience information can improve

162. Lessons From Healthcare Organizations on Improving Patient Experience (webcast) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
     February 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … Speakers discussed using CAHPS surveys to identify aspects of patient experience needing improvement, … supplementing survey results with additional information, implementing strategies to provide a better … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

163. Creative Strategies to Improve Patient Care Experience - Part 2 Ginsberg (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
     May 13, 2019 - • CAHPS surveys are the gold standard for patient experience measurement … • The CAHPS program captures the patient’s voice. • Surveys measure patient experience of care in … • Surveys are developed using standardized methodology and research findings. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ

164. Plan-Do-Study-Act Worksheet, Directions, and Examples | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/health-literacy/improve/precautions/tool2b.html
     March 01, 2024 - Steps to execute: We will display the surveys at the checkout desk. … the surveys. … Steps to execute: We will display the surveys at the checkout desk. … Steps to execute: We will leave the surveys in the exam room next to a survey box with pens/pencils … On a few occasions, the doctor came in while patient filling out survey so survey was not complete.

165. Step 6: Develop an Evaluation Plan | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Develop-an-Evaluation-Plan.html
     December 01, 2019 - and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … and Other Materials Planning a CAHPS Survey Project Hiring a CAHPS Survey Vendor Managing … The most common methods are one-on-one interviews, focus groups, and brief followup surveys. … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Develop-an-Evaluation-Plan.html

166. Step 3: Define Your Project Goals | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Define-Your-Project-Goals.html
     December 01, 2019 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS) Using CAHPS Surveys … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Define-Your-Project-Goals.html

167. Hospital Survey on Patient Safety Culture Version 2.0: Composites and Items (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospitalsurvey2-items.pdf
     August 01, 2019 - Hospital Survey on Patient Safety Culture Version 2.0: Composites and Items SOPSTM Hospital Survey … , and preparing and analyzing data, and producing reports, please read the Hospital Survey Version … This document is NOT the formatted survey for administration. … To view the formatted survey, refer to the SOPS Hospital Survey Version 2.0. … The item’s survey location is shown to the left of each item.

168. Medical Expenditure Panel Survey (MEPS) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cpi/about/otherwebsites/meps.ahrq.gov/index.html
     August 01, 2013 - set of large-scale surveys of families and individuals, their medical providers (doctors, hospitals, … Agency for Healthcare Research and Quality (AHRQ) Components MEPS is a family of three interrelated surveys … Settings MEPS surveys the civilian noninstitutionalized U.S. population. … Information Gathered in the Surveys MEPS-HC gathers data on individuals’ health status, health conditions … MEPS-MPC gathers information on MEPS-HC respondents’ medical expenditures, sources of payment, medical

169. Step 2: Form an Advisory Group | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-an-Advisory-Group.html
     December 01, 2019 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS) Using CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Survey Design and Administration … Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … and Other Materials Planning a CAHPS Survey Project Hiring a CAHPS Survey Vendor Managing … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/Form-an-Advisory-Group.html

170. CAHPS Cancer Care Survey: Drug Therapy (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/drug-eng-cancer-552a.pdf
     October 07, 2016 - Instructions for Format of Questionnaire Proper formatting of a questionnaire improves response rates … instructions (see next page) and the first page of questions start on the right-hand side of the questionnaire … document, but remove the headers and footers inserted to help sponsors and vendors distinguish among questionnaire … Additional guidance is available in Preparing a Questionnaire Using the CAHPS Cancer Care Survey. … CAHPS® Cancer Care Survey Instructions for Front Cover Instructions for Format of Questionnaire Survey

171. Participating in the SOPS Community Pharmacy Survey Database | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/sops/databases/pharmacy/submission.html
     November 01, 2023 - More topics in this section SOPS® About SOPS SOPS Surveys … the Community Pharmacy Database Ambulatory Surgery Center Research Datasets for SOPS Surveys … aggregated results for all participating community pharmacies as well as results by community pharmacy and respondent … Respondent-level survey data following the appropriate data file specifications for each pharmacy site … provides overall findings and results by ambulatory surgery center characteristics and staff respondent

172. Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
     November 01, 2023 - Items Patient Narrative Items Supplemental Items for the CAHPS Child Hospital Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … : Insert these supplemental items before the "About You" section of the survey. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html

173. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
     July 01, 2021 - Consumer Assessment of Healthcare Providers and Systems (CAHPS)® About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Learn about the Clinician & Group Visit Survey 4.0 (beta) . … the survey. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html

174. Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Access | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-access-items-cg-survey30-child.html
     December 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Contact CAHPS Supplemental Items for the CAHPS Clinician & Group Child Survey … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-access-items-cg-survey30-child.html

175. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Access | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-access-items-cg-survey30-adult.html
     December 01, 2018 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Contact CAHPS Supplemental Items for the CAHPS Clinician & Group Adult Survey … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-access-items-cg-survey30-adult.html

176. Learning from Patient Narratives Through Innovative Feedback Reporting Methods (Webcast) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/news-and-events/events/webinar-053123.html
     May 01, 2023 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … will provide an overview of AHRQ’s Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

177. Improving Patient Experience in Large Organizations (Webcast) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/news-and-events/events/webinar-032421.html
     April 01, 2021 - All-Payer Claims Database Healthcare Cost and Utilization Project (HCUP) Medical Expenditure Panel Survey … Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … and Guidance Supplemental Items Using CAHPS Surveys CAHPS Databases Webcasts … healthcare organizations in using Consumer Assessment of Healthcare Providers and Systems (CAHPS ® ) surveys … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement

178. Pilot Study Results From the 2017 Health Information Technology Patient Safety Supplemental Item Set for Hospitals (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
     March 01, 2018 - Respondent Staff Position Staff Position Pilot Hospital Respondents Nursing Staff Number Percent … Respondent Unit/Work Area Unit/Work Area Pilot Hospital Respondents Number Percent Many different … Respondent Unit/Work Area, continued Unit/Work Area Pilot Hospital Respondents Support Services … Respondent Tenure in Work Area Tenure Pilot Hospital Respondents Tenure With Current Hospital … That is, an average of about 72 percent of the respondents responded positively on the survey items

179. Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Patient-Centered Medical Home | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-adult.html
     December 01, 2018 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Users of the CAHPS Clinician & Group Survey are free to incorporate supplemental items in order to meet … Please answer these questions about the provider named in Question 1 of this survey. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-adult.html

180. Supplemental Items for the CAHPS Clinician & Group Child Survey 3.0: Patient-Centered Medical Home | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html
     August 01, 2021 - Consumer Assessment of Healthcare Providers and Systems (CAHPS) About CAHPS Surveys … Children with Chronic Conditions People with Mobility Impairments Using CAHPS Surveys … Users of the CAHPS Clinician & Group Survey are free to incorporate supplemental items in order to meet … Please answer these questions about the provider named in Question 1 of this survey. … https://www.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-pcmh-items-cg-survey30-child.html