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1. CAHPS Survey Design and Administration | Agency for Healthcare Research and Quality
   www.cahps.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html
   October 01, 2023 - Ensuring the representativeness of respondents to CAHPS surveys. … , experts in survey methodology, representatives of Federal agencies that use CAHPS surveys, experts … modes, including "electronic" survey methods. … To learn more, read a summary of the September 2018 research meeting on survey methodology (PDF, 442 … https://www.ahrq.gov/cahps/surveys-guidance/survey-methods-research/index.html  

2. CAHPS Nursing Home Surveys | Agency for Healthcare Research and Quality
   www.cahps.ahrq.gov/cahps/surveys-guidance/nh/index.html
   August 01, 2023 - Measures Development of Family Member Survey Development of Resident Surveys Outpatient … English ( Word , 144 KB; PDF , 624 KB) Spanish ( Word , 142 KB; PDF , 600 KB) The two resident questionnaires … Family Member Survey This survey asks respondents to report on their own experiences (not the resident's … 116 KB; PDF , 630 KB) The Centers for Medicare & Medicaid Services requested development of this questionnaire … Nurses/Aides' Kindness/ Respect Towards Resident Nursing Home Provides Information/ Encourages Respondent

3. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
   April 01, 2021 - Formatting Web-Based Surveys Web-based surveys can offer convenience to respondents and cost-effectiveness … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents … respondent should return the survey (for mail surveys) or fill out the survey (for online surveys).

4. Preparing Data from CAHPS Surveys for Analysis (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/preparing-data-for-analysis.pdf
   May 15, 2017 - System Task 2: Conduct an Audit If survey data are collected using paper questionnaires (whether … If two questionnaires are received for the same respondent, keep the first questionnaire that is received … ://www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html https://www.ahrq.gov/cahps/surveys-guidance … The CAHPS Analysis Program automatically adjusts the survey data for respondent age, education, and … Respondent-level survey results are calculated across all respondents in the database.

5. Fielding the CAHPS Child Hospital Survey (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/fielding-child-hcahps.pdf
   February 18, 2021 - • Send the respondent the questionnaire with a cover letter and a postage-paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on a mailed questionnaire, initiate telephone contact with nonrespondents 3 weeks after … much of the time respondent was at the hospital 59 Someone helped respondent complete the survey 61

6. CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
   www.cahps.ahrq.gov/cahps/surveys-guidance/hp/index.html
   April 01, 2024 - MB) includes information about: Preparing a questionnaire, Drawing a sample of potential respondents … FAQs About the Health Plan Survey Why does the CAHPS Health Plan Survey ask respondents to continue … If respondents don’t recognize the health plan’s name, the survey invites them to fill in what they think … is the name and complete the questionnaire with that plan in mind. … The recommended number of completed questionnaires for the CAHPS Health Plan Survey is 300 per health

7. Search FAQs | Agency for Healthcare Research and Quality
   www.cahps.ahrq.gov/cahps/faq/index.html
   January 01, 2019 - Respondent acceptance . … feature that makes it easier for respondents to complete the questionnaires correctly and quickly. … A summary of a research meeting on advances in survey methodology Burkhart Q, Orr N, Brown JA, et … Learn more in a summary of a research meeting on advances in survey methodology . … CAHPS survey results can be adjusted to account for external factors such as respondent age or other

8. SOPS Surveys | Agency for Healthcare Research and Quality
   www.cahps.ahrq.gov/sops/surveys/index.html
   January 01, 2023 - (1:09) Surveys on Patient Safety Culture Hospital Survey . Medical Office Survey . … Nursing Home Survey . Community Pharmacy Survey . Ambulatory Surgery Center . … known as supplemental item sets, to customize their questionnaires. … Using the Surveys When using any of the SOPS surveys, reference the full name "Surveys on Patient … from a SOPS survey, please refer to the instructions for modifying and naming SOPS surveys in  Using

9. Preparing a Questionnaire Using the CAHPS Clinician & Group Survey (pdf file)
   www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/instructions/preparing_questionnaire_cg30.pdf
   September 01, 2015 - Questionnaires • CAHPS Clinician & Group Survey: Overview of the Questionnaires • Clinician & Group … The longer the questionnaire, the greater the burden on the respondent. … The surveys available from the AHRQ Web site are formatted to be self-administered mail questionnaires … This tactic increases the likelihood that the respondent will complete the survey. … Web-based surveys can offer convenience to respondents and cost- effectiveness to survey users.

10. FECC Surveys (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
    March 09, 2018 - FECC Surveys … Answer the questions in this survey for the child named in the letter that came with this survey. … Your responses to this survey will be kept confidential. … You may notice a number on the cover of the survey. … Did someone help you complete this survey?

11. Job Aid: Practice Assessments and Surveys (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-practice-assessments.pdf
    May 17, 2021 -  Make sure questions fit the language and reading level of the respondents. … Methods include:  By mail  Email link to survey  SMS (text message) link to survey  Paper … Pilot the survey. …  Did the respondent understand the questions? Modify items based on pilot. Step 6. … Implement the survey.

12. Fielding the CAHPS Child Hospital Survey (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/day-of-discharge.pdf
    February 19, 2021 - method is more effective than mail-only method. … to each respondent in the sample. … To maintain respondent confidentiality, the tracking system should not contain any of the survey responses … Each respondent in the tracking system should be assigned a survey result code that indicates whether … the respondent: • Responded to the tablet survey, • Returned the mail survey, • Participated

13. CAHPS Hospital Survey | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/surveys-guidance/hospital/index.html
    November 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Surveys … They also ask respondents to rate the hospital and indicate their willingness to recommend the hospital … Adult HCAHPS The  Adult Hospital Survey is a standardized questionnaire for people 18 and older who … Child HCAHPS The Child Hospital Survey is a standardized questionnaire for parents/guardians of children … https://www.ahrq.gov/cahps/surveys-guidance/hospital/index.html   Back

14. CAHPS Clinician & Group Survey | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/surveys-guidance/cg/index.html
    September 01, 2023 - To customize questionnaires, users can add supplemental items , including a structured series of open-ended … This reference period allows respondents to consider multiple experiences with care when answering the … Version 3.1 The 3.1 version of the survey updates the 3.0 version to prompt respondents to consider … of potential respondents, Collect the survey data, Track responses, and Use the survey results … Users of this survey may also want to consult the following guidance: Translating CAHPS surveys into

15. Translating CAHPS Surveys (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/translating-cahps-surveys.pdf
    January 17, 2017 - Translating CAHPS Surveys Translating CAHPS® Surveys Contents Purpose of this Document ......... … Source: CAHPS Survey for Accountable Care Organizations: Survey Instruments. … http://acocahps.cms.gov/en/survey-instruments/ Translating CAHPS Surveys Updated 1/17/17 Page 2 … Socio-demographic characteristics of the target population (e.g., whether the sample includes elderly respondents … , non-elderly adults, or minors; average educational level or socioeconomic status of the target respondents

16. Modifying and Naming Your CAHPS Survey | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
    May 01, 2020 - Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Adding to the Core Questionnaire You can customize a CAHPS questionnaire to meet needs unique to your … Changing the Core Questionnaire Some organizations use CAHPS surveys as starting points for a modified … If you make these kinds of changes, the questionnaire is no longer considered a CAHPS survey. … their survey, and encourages the use of names that will be meaningful to respondents.

17. CAHPS Mental Health Care Surveys | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/surveys-guidance/echo/index.html
    May 01, 2022 - & Group Survey can add a short set of six question to ask respondents about their experiences with access … Supplemental items that can be used to customize the questionnaire are available for adults only. … in administrative codes) or refinements in the sampling guidance provided for newer CAHPS surveys. … Users of this survey may also want to consult the following guidance: Translating surveys and other … The CAHPS team did not develop and test a set of measures from the child version of the surveys.

18. Managing a CAHPS Survey Project | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/surveys-guidance/helpful-resources/managing/index.html
    May 01, 2022 - Analyzing CAHPS Survey Data Modifying and Naming CAHPS Surveys Translating Surveys … Translation of questionnaire/materials (some CAHPS surveys already have a Spanish-language version, but … Will you conduct the survey by mail, telephone, or both? How many questionnaires will you send? … Characteristics of the Survey Population Do you need to translate the questionnaire or reports for … Do the respondents include low literacy or elderly populations?

19. Hospital Survey on Patient Safety Culture: User's Guide (pdf file)
    www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/userguide/hospitalusersguide.pdf
    July 01, 2018 - surveys only to nonrespondents. 4. … staff x 60% nonrespondents = 480), for a total of 1,280 printed surveys. … If you are using identifiers to track respondents, distribute second survey packets only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents … If you are using identifiers to track respondents, email/distribute reminders only to nonrespondents

20. Development of the CAHPS Adult Hospital Survey | Agency for Healthcare Research and Quality
    www.cahps.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_adult_hp_survey.html
    April 01, 2023 - Home Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys … This pilot test included 132 hospitals and resulted in over 19,000 completed surveys. … items into existing questionnaires as well as alternative protocols for administering the survey. … concluded the instrument testing process, AHRQ and the CAHPS Team gave CMS their recommendations for the questionnaire … https://www.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_adult_hp_survey.html