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61. What's Available for the CAHPS Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/whats-available.pdf
    March 20, 2017 - Available for the Child Hospital Survey: Questionnaires • CAHPS Child Hospital Survey: Overview … of the Questionnaire • CAHPS Child Hospital Survey 1.0 (English and Spanish) Survey Administration … Questionnaire The CAHPS Child Hospital Survey (Child HCAHPS) assesses the experiences of pediatric … Survey users may incorporate supplemental items at the end of the questionnaire to capture information … preparing and sending letters and emails about the survey to respondents.

62. Patient Experience Measures from the CAHPS Health Plan Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/about/measures-hp50-2109.pdf
    September 08, 2017 - Questionnaires • CAHPS Health Plan Survey: Overview of the Questionnaires • Health Plan Survey … Administration Guidelines • Preparing a Questionnaire Using the CAHPS Health Plan Survey • Fielding … : • Rating measures are based on items that use a scale of 0 to 10 to measure respondents’ assessment … Q9 Easy for respondent to get necessary care, tests, or treatment Q18 Respondent got appointment with … Q4 Respondent got care for illness/injury as soon as needed Q6 Respondent got non-urgent appointment

63. Sample Notification Letters CAHPS Child Hospital Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sample-notification-letters.pdf
    April 07, 2017 - respondent should return the survey (for mail surveys) or fill out the survey online (for online surveys … questionnaires. … To allay respondents’ concerns or anxieties about how the ID number is used, add this note in the questionnaire … respondent should return the survey (for mail surveys) or fill out the survey online (for online surveys … To allay respondents’ concerns or anxieties about how the ID number is used, add this note in the questionnaire

64. Translating CAHPS Surveys and Other Materials | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/helpful-resources/translating/index.html
    March 01, 2025 - Translating CAHPS Surveys and Other Materials Most CAHPS surveys are available in Spanish, … AHRQ does not review independently translated surveys. … Guidelines for Translating CAHPS Surveys If you are translating a CAHPS survey, please review the following … The translated survey must accurately reflect the content and intent of the English questionnaire. … Direct the translators to produce colloquial questions and instructions that survey respondents can easily

65. SOPS® Database De-Identified Research Dataset Contents (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/2024-sops-deidentified-research-datasets.pdf
    January 01, 2024 - respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ denominator … respondents) • Denominator (total number of surveys distributed) • Response rate (numerator/ denominator

66. Fielding the CAHPS Cancer Care Survey (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cancer/fielding-cancer-53.pdf
    July 14, 2017 - • Send the respondent the questionnaire with a cover letter and a postage- paid envelope. … • Send a postcard reminder to nonrespondents 10 days after sending the questionnaire. … Some vendors prefer sending a reminder postcard to all respondents 3 to 5 days after mailing the questionnaire … instead of sending a postcard only to nonrespondents 10 days after the questionnaire is mailed. … If following up on an email or a mailed questionnaire, initiate telephone contact with nonrespondents

67. Development of the CAHPS Nursing Home Resident Surveys | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/nh/resident/Development-Resident-Surveys.html
    April 01, 2018 - Development of the CAHPS Nursing Home Resident Surveys The Resident Surveys have been through … Cognitive testing of survey questions. … results of a field test that was conducted to learn more about How to identify samples of potential respondents … ; How to work with nursing homes to identify potential respondents; How best to conduct surveys of … this population; and How the draft instrument of the survey performs.

68. Managing a CAHPS Survey Project | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/helpful-resources/managing/index.html
    May 01, 2022 - Translation of questionnaire/materials (some CAHPS surveys already have a Spanish-language version, but … Will you conduct the survey by mail, telephone, or both? How many questionnaires will you send? … How many surveys will you need to field to achieve the target number of completed surveys? … Characteristics of the Survey Population Do you need to translate the questionnaire or reports for … Do the respondents include low literacy or elderly populations?

69. Understanding CAHPS Surveys: A Primer For New Users Webcast Transcript (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-webcast-transcript.pdf
    January 01, 2018 - family of CAHPS surveys, and it begins with the CAHPS core questionnaire. … the latest research evidence that relates to survey methodology. … , is that all the survey questionnaires, the tools, the resources that are developed through the CAHPS … data for respondent age, education and health status. … respondents responding always.

70. Understanding CAHPS® Surveys: A Primer for New Users (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-experience-fry-webinar.pdf
    January 01, 2014 - Understanding CAHPS® Surveys: A Primer for New Users What Is Patient Experience and How Does CAHPS … Content CAHPS Core Questionnaire CAHPS Supplemental Items Customized CAHPS Survey 20 … www.ahrq.gov/cahps CAHPS Core Questionnaires Core domains include:  Access to care  Communication … Outcomes CAHPS Survey Content CAHPS Core Questionnaires CAHPS Supplemental Items CAHPS Core Surveys … : Some Examples Accessing CAHPS Surveys

71. Hiring a Vendor for a CAHPS Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/helpful-resources/hiring/index.html
    December 01, 2018 - Hiring a Vendor for a CAHPS Survey Users of CAHPS surveys of patient experience typically seek … out and contract with a survey vendor to administer the survey and sometimes to analyze and report the … vendor in your area, you may want to consult with: NCQA, which certified vendors for two CAHPS surveys … Coherent, thoughtful, and thorough responses to the specifics of the RFP; Adequate safeguards to assure respondent … deadlines; and Any penalties for falling short of the required response rates and number of completed questionnaires

72. CAHPS Patient Experience Surveys and Guidance | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/index.html
    May 01, 2024 - CAHPS Patient Experience Surveys and Guidance What Are CAHPS Surveys? … For each survey, you can download formatted survey instruments, guidance for administering them, and … Information in the guidance documents is based on the survey developers' extensive research into best … AHRQ does not require the use of any surveys or the use of a specific methodology for sampling or survey … For these surveys, please consult technical documentation from CMS for their survey administration requirements

73. SOPS Hospital Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/sops/surveys/hospital/index.html
    March 01, 2025 - the Surveys on Patient Safety Culture® (SOPS®) Hospital Survey for providers and other staff to assess … SOPS Hospital Survey 2.0 (released 2019)   Survey Forms Core Survey Hospital Survey 2.0—English ( Word … Guide includes information on getting started, selecting a sample, administering web-based and paper surveys … SOPS Hospital Survey 1.0 (released 2004) Survey Form Hospital Survey 1.0—English ( PDF , 327 KB;  Word … We want to know about your organization’s experiences using SOPS surveys and/or tools to:  Maximize response

74. SOPS Community Pharmacy Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/sops/surveys/pharmacy/index.html
    July 01, 2024 - SOPS Community Pharmacy Survey AHRQ sponsored the development of the Surveys on Patient Safety … Culture® (SOPS®) Community Pharmacy Survey in response to requests for a survey in this setting. … Community Pharmacy Survey Survey Form Community Pharmacy Survey—English ( Word , 95 KB; PDF , 369 KB … Survey Guidance Community Pharmacy Survey on Patient Safety: User's Guide ( PDF, 683 KB ). … We want to know about your organization’s experiences using SOPS surveys and/or tools to:  Maximize response

75. SOPS Ambulatory Surgery Center Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/sops/surveys/asc/index.html
    July 01, 2024 - SOPS Ambulatory Surgery Center Survey AHRQ developed the Surveys on Patient Safety Culture® … Ambulatory Surgery Center Survey Form Ambulatory Surgery Center Survey—English ( Word , 513 KB; PDF … Survey Items and Composite Measures Ambulatory Surgery Center Survey Items and Composite Measures—English … Survey Guidance Ambulatory Surgery Center Survey on Patient Safety: User's Guide (PDF, 735 KB). … We want to know about your organization’s experiences using SOPS surveys and/or tools to:  Maximize response

76. Understanding SOPS® Surveys: A Primer for New Users - Hare (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-hare.pdf
    January 01, 2022 - Understanding SOPS® Surveys: A Primer for New Users - Hare The SOPS Databases Ryan Hare, M.P.P. … summarizes survey findings from the 2022 Hospital Survey on Patient Safety Culture 2.0 Database. 400 … Your Hospital Results Respondent Demographics Composite Measure Results Item Results Patient Safety … Trending Results Respondent Demographics Composite Measure Results Item Results Patient Safety Rating … Ambulatory Surgery Centers (2) Topics [ ] Analyses Linking Composite Measures with Site and/or Respondent

77. SOPS Frequently Asked Questions | Agency for Healthcare Research and Quality
    www.ahrq.gov/sops/about/faq/index.html
    June 01, 2022 - addition, there are supplemental items users may add to assess content in areas not included in the core questionnaire … Spanish-speaking respondents from different countries.  … In addition, the hospital survey includes: One item that asks respondents to provide an overall grade … These characteristics are essential because the survey asks respondents about patient safety and quality … User feedback included: Rewording survey items to improve respondent understanding.

78. Questions and Answers About Improving Response Rates and Representativeness for CAHPS Survey Data | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/webinar-11124/webcast-questions.html
    June 01, 2024 - surveys in general, and new mixed-mode survey dissemination approaches should help. … Do you see a future where survey collection by mail/phone isn’t viable? … In the future, will respondents be able to select their preferred mode? … Administering mixed modes, such as web-mail or web-mail-phone, effectively enables respondents, to a … Survey formatting substantially influences response rates for mail surveys.

79. Development of the CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/hp/about/Development-CAHPS-HP-Survey.html
    May 01, 2022 - Key Steps in the Survey Development Process The development of the original CAHPS Health Plan Survey … to learn what worked well, what needed improvement, and what they wanted to see in future surveys for … As part of this effort, the Consortium shared draft questionnaires with various stakeholders asking for … In order to determine whether the questionnaire items were understandable and meaningful to respondents … The CAHPS team made minor edits to the survey to ensure that respondents report about all synchronous

80. CAHPS Dental Plan Survey | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/surveys-guidance/dental/index.html
    March 01, 2025 - CAHPS Dental Plan Survey The CAHPS Dental Plan Survey is a standardized questionnaire that asks … Get the Dental Plan Survey The following documents are available for this survey: CAHPS Dental Plan Survey … (PDF, 614 KB) Users of this survey may want to consult the following guidance: CAHPS Survey Design … and Administration   Translating surveys and other materials CAHPS survey design and administration … Quality Measures from the Dental Plan Survey The Dental Plan Survey produces the following measures of