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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
June 02, 2025 - CAHPS program has advanced the science of measuring and
improving patient experience:
–Validated surveys … there are many ways to gather experience
information from patients:
Quantitative Methods
• CAHPS surveys … , proprietary surveys, “home grown” surveys
Qualitative Methods
• Patient narratives, complaints, focus … 10
Gain for Adding
Narrative Items
11
CAHPS
Narrative Item Sets
• Clinician & Group
Survey … (CG-CAHPS)
Items for Ambulatory
Care
• Child Hospital
Survey (Child
HCAHPS) Items for
In-patient
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www.ahrq.gov/sops/events/webinars/value-efficiency.html
October 01, 2018 - Quality (AHRQ) hosted a webcast featuring the new Value and Efficiency Supplemental Item Sets for the Surveys … Surveys are completed by clinical and nonclinical staff. … improvements based on survey findings. … Project Director
User Network for the AHRQ Surveys on Patient Safety Culture (SOPS)
Westat
Introduction … items to AHRQ's SOPS Databases, you need to administer the supplemental items with one of the SOPS surveys
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
March 01, 2018 - Respondent Staff Position
Staff Position
Pilot Hospital
Respondents
Nursing Staff Number Percent … Respondent Unit/Work Area
Unit/Work Area
Pilot Hospital
Respondents
Number Percent
Many different … Respondent Unit/Work Area, continued
Unit/Work Area
Pilot Hospital
Respondents
Support Services … Respondent Tenure in Work Area
Tenure
Pilot Hospital
Respondents
Tenure With Current Hospital … That is, an average
of about 72 percent of the respondents responded positively on the survey items
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2a.html
June 01, 2010 - items related to making choices about services and treatment)
Client-Centered Rehabilitation Questionnaires … , bedtime, recreational activities)
Schalock Quality of Life Questionnaire
Adults with intellectual … Respondent is caregiver proxy, not recipient. … Outcomes Protocol
Adult mental health consumers in peer programs
People living with respondent … Schalock Quality of Life Questionnaire
Adults with spinal cord injuries
Injuries/falls
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
October 01, 2023 - Experience Measurement & Improvement webcast-EDGEMAN-LEVITAN
Responding to Current Needs
and
Using the Surveys … • Inpatient Mental Health Survey Technical Expert Panel, August 2023
► Content: Which providers, services … ► Timing & Reference Period: When should the survey be completed? … ► Testing of new instrument: What populations and which survey administration modes? … Health Outcomes
Business Outcomes
New CAHPS Surveys
Potential Testing Activities
Using CAHPS Surveys
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www.ahrq.gov/cahps/surveys-guidance/maternal-health/index.html
March 01, 2025 - Under Development
CAHPS Inpatient Maternal Health Care Survey
To better understand patient … Development of the CAHPS Inpatient Maternal Health Care Survey will follow the standard CAHPS survey … items to retain in the final survey. … The team anticipates that the CAHPS Maternal Health Care Survey will be released in 2027. … , contact CAHPS1@westat.com with the subject line “Maternal Health Survey.”
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www.ahrq.gov/sites/default/files/wysiwyg/sops/sops-action-planning-tool-template.docx
June 02, 2025 - SOPS Action Planning Tool Template
Facility name: Date last updated:
Action Plan for the AHRQ Surveys … Notes or Comments
Facility name: Date last updated:
Action Plan for the AHRQ Surveys on Patient … Facility name: Date last updated:
Action Plan for the AHRQ Surveys on Patient Safety Culture (continued … Facility name: Date last updated:
Action Plan for the AHRQ Surveys … progress updates will be provided:
Notes or Comments
Action Planning Tool for the AHRQ Surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-bakdash.pdf
June 02, 2025 - database submissions for Quality Improvement
• AHRQ’s investment is in patient experience of care survey … development,
research, and hosting databases for selected CAHPS surveys
6
Patient Experience … Making
Self
Management
Support
7
CAHPS Program: Gold Standard for Patient Experience
CAHPS surveys … reporting
Certification and recognition
Value-based purchasing
Health service research
10
CAHPS Survey … CAHPS Survey Administration: Improving Response Rates and Representativeness
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2b.html
June 01, 2010 - with an intellectual disability
Choice in provider
EAZI Habilitation and Attendant Surveys … Control over daily activity (eating, bedtime, recreational activities)
Schalock Quality of Life Questionnaire … 3
4
3
5
15
Respondent is caregiver proxy, not recipient. … 3
4
13
"Touched in a way you don't like" (anyone)
People living with respondent … who hurt, pester, scare, or anger him/her
Schalock Quality of Life Questionnaire
4
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www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
December 01, 2022 - Supplemental items related to health literacy are available for three CAHPS surveys:
Health Literacy … Items for the Clinician & Group Survey 3.0 2
Health Literacy Items for the Health Plan Survey 5.0 … Health Literacy Items for the Hospital Survey (Adult version)
The primary goal of these supplemental … members of the CAHPS team from the RAND Corporation to create the Health Literacy Item Sets for CAHPS surveys … The Health Literacy Item Set for the Clinician & Group Survey (CG-CAHPS) 3.0 includes some questions
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
June 02, 2025 - Questionnaire
preparation
• Select CAHPS
questionnaires. … • Prepare questionnaires for mail
and/or telephone
administration. … • Prepare survey letters for
mailing. … • Administer questionnaires by
mail or telephone. … • Monitor returned
questionnaires and/or telephone
interviews.
-
www.ahrq.gov/cpi/about/mission/arra/index.html
December 01, 2014 - Consumer and Clinician Surveys
Slide 22. Surveys: Background
Slide 23. … Consumer Survey Findings (Longitudinal con't)
Slide 27. Clinician Surveys
Slide 28. … The majority of respondents rated their perceived value of PCOR as "high" before taking a module, so … there were fewer respondents who could "change their mind" and move from "low" to "high" perceived value … Return to Contents
Slide 28: Clinician Survey Findings (Wave 1)
18% of clinician respondents
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www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/index.html
August 01, 2017 - Planning a CAHPS Survey Project
Because CAHPS projects can vary in many regards, this section … Step 5: Set the Stage for Conducting the Survey. … How you implement a CAHPS survey will depend on a variety of initial decisions that affect sampling, … Learn more about these decisions you have to make before fielding the survey and ways to manage your … Finally, the last step is to decide how you will evaluate the survey project.
-
www.ahrq.gov/data/resources/index.html
June 12, 2025 - among survey users. … Participation in the CAHPS Database is free and open to all survey users. … Medical Expenditure Panel Survey (MEPS)
The Medical Expenditure Panel Survey (MEPS) is a set of large-scale … Surveys on Patient Safety Culture™ (SOPS™)
AHRQ established the Surveys on Patient Safety Culture … ™ (SOPS™) Databases as central repositories for survey data from each of the SOPS surveys.
-
www.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
May 01, 2018 - CAHPS ECHO Survey Measures
For more information: Reporting Measures from the CAHPS ® ECHO Survey
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
November 01, 2006 - • Surveys measure patient experience, not patient satisfaction … • Surveys measure patient experience of care in different settings. … 10
What We Learned 20 Years Ago
Evaluating the use of a modified CAHPS® survey
to support improvements … cultural changes, regular measurement and
performance feedback, and experience of interpreting
and using survey … Evaluating the Use of a Modified CAHPS Survey
to Support Improvements in Patient-Centered Care: Lessons
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
June 02, 2025 - with Clinicians
Getting
Information
Shared Decision
Making
Self
Management
Support
7
CAHPS Surveys … Plans
• Health Plans
• Dental Plans
• Home and
Community-
Based Services
8
Uses for CAHPS Surveys … Agency for Healthcare Research and Quality (AHRQ)
Measuring Patient Experience: CAHPS® Program
CAHPS Surveys … Measuring patient experience of care in different settings
Uses for CAHPS Surveys
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
January 01, 2015 - This change would make the
CG-CAHPS Survey consistent with surveys being implemented by the Centers … • Greater likelihood that respondents will select the extreme categories (“Never” or
“Always”) because … • Non-representativeness of respondents because a larger proportion of the sample may be
higher utilizers … • Recall error due to respondents reporting on experiences outside of the 6-month recall
period ( … • Reduced item- and composite-level reliability as a result of fewer respondents
responding affirmatively
-
www.ahrq.gov/news/events/nac/2023-11-nac/nacmtg111623-minutes.html
January 01, 2024 - AHRQ, the survey sponsors (e.g., CMS, DOD, VA, NCQA), and the survey vendors (who apply the surveys) … Updates to existing surveys.
Survey methods research.
Improving patient experience. … and involve asking what is important to the patient and whether survey respondents understand the questions … , and a Child HCAHPS Survey. … Mireille Jacobson cited the issue of representativeness of survey respondents and what we know about
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
March 17, 2015 - and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess patients’ experiences … Facility Surveys
Hospital
In-Center Hemodialysis
Nursing Home
Ambulatory Care Surveys
Clinician … answer:
What does it take to achieve scores
above the 80th percentile on
all CAHPS Health Plan Survey … 8
www.cahps.ahrq.gov
Accessing Event Materials
9
www.cahps.ahrq.gov
CAHPS Health Plan Survey … To Ask a Question
Accessing Presentations
Accessing Event Materials
CAHPS Health Plan Survey
CAHPS