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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
    June 02, 2025 - CAHPS program has advanced the science of measuring and improving patient experience: –Validated surveys … there are many ways to gather experience information from patients: Quantitative Methods • CAHPS surveys … , proprietary surveys, “home grown” surveys Qualitative Methods • Patient narratives, complaints, focus … 10 Gain for Adding Narrative Items 11 CAHPS Narrative Item Sets • Clinician & Group Survey … (CG-CAHPS) Items for Ambulatory Care • Child Hospital Survey (Child HCAHPS) Items for In-patient
  2. www.ahrq.gov/sops/events/webinars/value-efficiency.html
    October 01, 2018 - Quality (AHRQ) hosted a webcast featuring the new  Value and Efficiency Supplemental Item Sets for the SurveysSurveys are completed by clinical and nonclinical staff. … improvements based on survey findings. … Project Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Introduction … items to AHRQ's SOPS Databases, you need to administer the supplemental items with one of the SOPS surveys
  3. www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/healthitpatientsafetyitemset-hospitals-pilottestreport.pdf
    March 01, 2018 - Respondent Staff Position Staff Position Pilot Hospital Respondents Nursing Staff Number Percent … Respondent Unit/Work Area Unit/Work Area Pilot Hospital Respondents Number Percent Many different … Respondent Unit/Work Area, continued Unit/Work Area Pilot Hospital Respondents Support Services … Respondent Tenure in Work Area Tenure Pilot Hospital Respondents Tenure With Current Hospital … That is, an average of about 72 percent of the respondents responded positively on the survey items
  4. www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2a.html
    June 01, 2010 - items related to making choices about services and treatment) Client-Centered Rehabilitation Questionnaires … , bedtime, recreational activities) Schalock Quality of Life Questionnaire Adults with intellectual … Respondent is caregiver proxy, not recipient. … Outcomes Protocol Adult mental health consumers in peer programs People living with respondent … Schalock Quality of Life Questionnaire Adults with spinal cord injuries Injuries/falls
  5. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
    October 01, 2023 - Experience Measurement & Improvement webcast-EDGEMAN-LEVITAN Responding to Current Needs and Using the Surveys … • Inpatient Mental Health Survey Technical Expert Panel, August 2023 ► Content: Which providers, services … ► Timing & Reference Period: When should the survey be completed? … ► Testing of new instrument: What populations and which survey administration modes? … Health Outcomes Business Outcomes New CAHPS Surveys Potential Testing Activities Using CAHPS Surveys
  6. www.ahrq.gov/cahps/surveys-guidance/maternal-health/index.html
    March 01, 2025 - Under Development CAHPS Inpatient Maternal Health Care Survey To better understand patient … Development of the CAHPS Inpatient Maternal Health Care Survey will follow the standard CAHPS survey … items to retain in the final survey.   … The team anticipates that the CAHPS Maternal Health Care Survey will be released in 2027. … , contact CAHPS1@westat.com with the subject line “Maternal Health Survey.”
  7. www.ahrq.gov/sites/default/files/wysiwyg/sops/sops-action-planning-tool-template.docx
    June 02, 2025 - SOPS Action Planning Tool Template Facility name: Date last updated: Action Plan for the AHRQ Surveys … Notes or Comments Facility name: Date last updated: Action Plan for the AHRQ Surveys on Patient … Facility name: Date last updated: Action Plan for the AHRQ Surveys on Patient Safety Culture (continued … Facility name: Date last updated: Action Plan for the AHRQ Surveys … progress updates will be provided:  Notes or Comments Action Planning Tool for the AHRQ Surveys
  8. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-bakdash.pdf
    June 02, 2025 - database submissions for Quality Improvement • AHRQ’s investment is in patient experience of care survey … development, research, and hosting databases for selected CAHPS surveys 6 Patient Experience … Making Self Management Support 7 CAHPS Program: Gold Standard for Patient Experience CAHPS surveys … reporting Certification and recognition Value-based purchasing Health service research 10 CAHPS Survey … CAHPS Survey Administration: Improving Response Rates and Representativeness
  9. www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apv2b.html
    June 01, 2010 - with an intellectual disability Choice in provider EAZI Habilitation and Attendant Surveys … Control over daily activity (eating, bedtime, recreational activities) Schalock Quality of Life Questionnaire … 3 4 3 5 15 Respondent is caregiver proxy, not recipient. … 3 4 13 "Touched in a way you don't like" (anyone) People living with respondent … who hurt, pester, scare, or anger him/her Schalock Quality of Life Questionnaire 4
  10. www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/index.html
    December 01, 2022 - Supplemental items related to health literacy are available for three CAHPS surveys: Health Literacy … Items for the Clinician & Group Survey 3.0 2 Health Literacy Items for the Health Plan Survey 5.0 … Health Literacy Items for the Hospital Survey (Adult version) The primary goal of these supplemental … members of the CAHPS team from the RAND Corporation to create the Health Literacy Item Sets for CAHPS surveys … The Health Literacy Item Set for the Clinician & Group Survey (CG-CAHPS) 3.0 includes some questions
  11. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/helpful-resources/planning/RES_PM_1aDivision-of-Resp.pdf
    June 02, 2025 - Questionnaire preparation • Select CAHPS questionnaires. … • Prepare questionnaires for mail and/or telephone administration. … • Prepare survey letters for mailing. … • Administer questionnaires by mail or telephone. … • Monitor returned questionnaires and/or telephone interviews.
  12. www.ahrq.gov/cpi/about/mission/arra/index.html
    December 01, 2014 - Consumer and Clinician Surveys Slide 22. Surveys: Background Slide 23. … Consumer Survey Findings (Longitudinal con't) Slide 27. Clinician Surveys Slide 28. … The majority of respondents rated their perceived value of PCOR as "high" before taking a module, so … there were fewer respondents who could "change their mind" and move from "low" to "high" perceived value … Return to Contents Slide 28: Clinician Survey Findings (Wave 1) 18% of clinician respondents
  13. www.ahrq.gov/cahps/surveys-guidance/helpful-resources/planning/index.html
    August 01, 2017 - Planning a CAHPS Survey Project Because CAHPS projects can vary in many regards, this section … Step 5: Set the Stage for Conducting the Survey. … How you implement a CAHPS survey will depend on a variety of initial decisions that affect sampling, … Learn more about these decisions you have to make before fielding the survey and ways to manage your … Finally, the last step is to decide how you will evaluate the survey project.
  14. www.ahrq.gov/data/resources/index.html
    June 12, 2025 - among survey users. … Participation in the CAHPS Database is free and open to all survey users.  … Medical Expenditure Panel Survey (MEPS) The Medical Expenditure Panel Survey (MEPS) is a set of large-scale … Surveys on Patient Safety Culture™ (SOPS™) AHRQ established the Surveys on Patient Safety Culture … ™ (SOPS™) Databases as central repositories for survey data from each of the SOPS surveys.
  15. www.ahrq.gov/cahps/surveys-guidance/echo/about/survey-measures.html
    May 01, 2018 - CAHPS ECHO Survey Measures For more information: Reporting Measures from the CAHPS ®  ECHO Survey
  16. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
    November 01, 2006 - • Surveys measure patient experience, not patient satisfaction … • Surveys measure patient experience of care in different settings. … 10 What We Learned 20 Years Ago Evaluating the use of a modified CAHPS® survey to support improvements … cultural changes, regular measurement and performance feedback, and experience of interpreting and using survey … Evaluating the Use of a Modified CAHPS Survey to Support Improvements in Patient-Centered Care: Lessons
  17. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
    June 02, 2025 - with Clinicians Getting Information Shared Decision Making Self Management Support 7 CAHPS Surveys … Plans • Health Plans • Dental Plans • Home and Community- Based Services 8 Uses for CAHPS Surveys … Agency for Healthcare Research and Quality (AHRQ) Measuring Patient Experience: CAHPS® Program CAHPS Surveys … Measuring patient experience of care in different settings Uses for CAHPS Surveys
  18. www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/public-summary-2015-cg-cahps-fedreg.pdf
    January 01, 2015 - This change would make the CG-CAHPS Survey consistent with surveys being implemented by the Centers … • Greater likelihood that respondents will select the extreme categories (“Never” or “Always”) because … • Non-representativeness of respondents because a larger proportion of the sample may be higher utilizers … • Recall error due to respondents reporting on experiences outside of the 6-month recall period ( … • Reduced item- and composite-level reliability as a result of fewer respondents responding affirmatively
  19. www.ahrq.gov/news/events/nac/2023-11-nac/nacmtg111623-minutes.html
    January 01, 2024 - AHRQ, the survey sponsors (e.g., CMS, DOD, VA, NCQA), and the survey vendors (who apply the surveys) … Updates to existing surveys. Survey methods research. Improving patient experience. … and involve asking what is important to the patient and whether survey respondents understand the questions … , and a Child HCAHPS Survey. … Mireille Jacobson cited the issue of representativeness of survey respondents and what we know about
  20. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/dale_shaller_intro.pdf
    March 17, 2015 - and related products, including the CAHPS Database • CAHPS Surveys • Assess patients’ experiences … Facility Surveys Hospital In-Center Hemodialysis Nursing Home Ambulatory Care Surveys Clinician … answer: What does it take to achieve scores above the 80th percentile on all CAHPS Health Plan Survey … 8 www.cahps.ahrq.gov Accessing Event Materials 9 www.cahps.ahrq.gov CAHPS Health Plan Survey … To Ask a Question Accessing Presentations Accessing Event Materials CAHPS Health Plan Survey CAHPS

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