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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
June 02, 2025 - • CAHPS surveys are the gold standard for patient experience
measurement … • Surveys measure patient experience of care in different
settings. … • Surveys are developed using standardized methodology and
research findings. … narrative protocols
for purposes of facilitating quality improvement
► Effectiveness of different survey … CAHPS Surveys
Uses of CAHPS Surveys
Patient Experience of Care Research at AHRQ
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-sops101-webcast-2023-ginsberg.pdf
January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Ginsberg
AHRQ’s Surveys on Patient Safety
Culture … measurement, and improvement of patient safety culture within healthcare
settings
• Develops validated surveys … Expected Accepted
Exists at
multiple
levels:
System Organization Department Unit 13
AHRQ’s Surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
January 01, 2014 - The survey data, along with survey administration information and a copy of the questionnaire, are submitted … This displays the percent of survey respondents who chose the most positive
score for the “getting timely … That is,
how many questionnaires would you want to see before you actually report at the individual … The vendor conducts the survey, and they provide the survey results
for each respondent to us in a certain … Several questions came in regarding access to respondent level data for research purposes.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
June 02, 2025 - ; requirements for
using CAHPS surveys are established by other organizations
9
CAHPS Surveys
• … • The CAHPS survey development process captures the
patient’s voice. … narrative protocols for
purposes of facilitating quality improvement
► Effectiveness of different survey … ; 4.0 (Beta)
► CAHPS Health Plan 5.1
• Databases under development:
► Child HCAHPS Survey
• Website … for CAHPS data:
► AHRQ Data Tools: http://datatools.ahrq.gov/cahps
• Your CAHPS Survey Tool: https
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www.ahrq.gov/sites/default/files/wysiwyg/sops/sops-action-planning-tool-template.pdf
June 02, 2025 - SOPS Action Planning Tool Template
Action Planning Tool for the AHRQ Surveys on Patient Safety Culture … © (SOPS©) 1
Facility name: Date last updated:
Action Plan for the AHRQ Surveys on Patient Safety Culture … Notes or Comments
Action Planning Tool for the AHRQ Surveys on Patient Safety Culture© (SOPS©) 2 … Action Planning Tool for the AHRQ Surveys on Patient Safety Culture© (SOPS©) 3
Facility name: Date … last updated:
Action Plan for the AHRQ Surveys on Patient Safety Culture (continued)
2.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-new-sops-workplace-safety-ginsberg.pdf
June 02, 2025 - New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals - Ginsberg
AHRQ’s Surveys on Patient … understanding,
measurement, and improvement of patient safety culture within healthcare
settings
• Develops survey … Organization
8
What are the SOPS Surveys? … • Surveys of providers and staff about the extent to which their
organizational culture supports patient … and Supplemental Item Sets
SOPS Surveys SOPS Supplemental Item Sets
Value and
Efficiency
Health
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-new_sops_diagnostic_safety-ginsberg.pdf
June 02, 2025 - New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Ginsberg
AHRQ’s Surveys on … understanding,
measurement, and improvement of patient safety culture within healthcare
settings
• Develops survey … Organization
8
What are the SOPS Surveys? … • Surveys of providers and staff about the extent to which their
organizational culture supports patient … and Supplemental Item Sets
SOPS Surveys SOPS Supplemental Item Sets
Value and
Efficiency
Health
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/11a-pfe-patient-survey.pdf
August 01, 2021 - Patient Exit Survey
Patient Exit Survey
Toolkit for Engaging Patients
To Improve Diagnostic Safety … Surveys are quick and easy to administer and in most cases can be completed immediately after
a patient … Three sample exit surveys are provided that may be completed
by patients to aid in the evaluation of … You may choose to administer surveys:
� In paper format.
� On a tablet computer. … You will have plenty of feedback to work with after a week of surveys.
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-ginsberg.pdf
January 01, 2015 - SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D.
5
AHRQ’s Surveys … are composed of standardized questions —
core items that support the comparability of survey content … 15
SOPS Surveys and Supplemental Item Sets
SOPS Surveys SOPS Supplemental Item Sets
Health Information … What are the SOPS Surveys? … Areas of Patient Safety Culture Assessed Across SOPS Surveys
How are SOPS surveys used?
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www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
March 01, 2025 - on patient experience, such as through not only CAHPS surveys, but also rapid-cycle surveys, focus groups … PREMs such as CAHPS surveys offer significant insight into patients’ perceptions of their healthcare … Learn more: How CAHPS Surveys Measure Patient Experience —An interview of Susan Edgman-Levitan, PA, … In addition to CAHPS survey questions, narrative items allow patients to provide open-ended comments … Examining the Role of Patient Experience Surveys in Measuring Health Care Quality.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/pcmh/measures.html
May 01, 2017 - Respondent and provider talked about age-appropriate behaviors
PCMH5. … Respondent and provider talked about child's moods and emotions
PCMH10. … Respondent and provider talked about injury prevention
PCMH8. … Respondent and provider talked about child's eating habits
PCMH9. … Respondent and provider talked about child's physical activity
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital_survey_composites-spanish.pdf
October 01, 2009 - Spanish Translation of AHRQ's Hospital Survey on Patient Safety
SOPSTM Hospital Survey Items and Composites … • To view the formatted questionnaire, refer to the Hospital Survey in Spanish. … o No reordering of survey items. … NOTE: This document is NOT part of the survey and SHOULD NOT BE DISTRIBUTED TO SURVEY
RESPONDENTS. … A bilingual survey translator reviewed the Premier Hospital survey translation to assess whether the
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www.ahrq.gov/sops/events/webinars/unc-improvement-stories/index.html
February 01, 2024 - event reporting system in UNC's outpatient Radiation Oncology Department led to improvement on the Surveys … on Patient Safety Culture™ (SOPS™) Medical Office survey. … Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality (AHRQ)
AHRQ’s Surveys … About the Surveys on Patient Safety Culture
The Surveys on Patient Safety Culture are a suite of surveys … the development and promotion of patient safety culture surveys, resources, and databases, and provides
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www.ahrq.gov/cahps/surveys-guidance/cancer/develop-cancer-surveys.html
March 01, 2017 - Development of the CAHPS Cancer Care Survey
The CAHPS ® Cancer Care Survey was developed and … The survey developers also contributed supplemental funds to the first field test. … CHCF funded a second field test of a revised survey.
Stakeholder input. … Based on the input from stakeholders, the survey development team crafted multiple survey questions, … Group Survey.
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/06-pfe-planning-evaluation.pdf
August 01, 2021 - � Conduct staff/provider surveys that you can add questions to? … � Have staff who can collect survey information? … & Group
Survey https://www.ahrq.gov/cahps/
surveys-guidance/item-sets/literacy/
index.html2
https:/ … Surveys can be an important tool in your evaluation plan. … When planning surveys, ensure that you consider the following:
� Will you conduct the survey before
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www.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
April 01, 2018 - CAHPS Surgical Care Survey Measures
For more information: Patient Experience Measures from the … CAHPS Surgical Care Survey (PDF, 641 KB)
To learn about selecting scores to report and displaying … the results to consumers, refer to How To Report Results of the CAHPS Clinician & Group Survey (PDF … *Testing during the survey development process indicated that the measures and items related to patient
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www.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
April 01, 2018 - CAHPS Dental Plan Survey Measures
For more information: Patient Experience Measures for the … CAHPS Dental Plan Survey (PDF, 614 KB)
Care From Dentists and Staff
Q6 How often did your
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www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
September 01, 2020 - CAHPS Clinician and Group Survey 3.0 Measures
For more information: Patient Experience Measures … from the CAHPS Clinician & Group Survey 3.0 (PDF, 305 KB)
Getting Timely Appointments, Care, and
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www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
June 01, 2025 - The second question asks respondents to comment on their providers and providers’ staff. … The sixth question asks respondents what they would change about their interactions with providers and … Also, the question about what respondents would change about their interactions with their providers … For example, the first question is designed to prompt respondents to state the most important things … Survey Placement: The sixth question referring to what respondents would change about interactions with
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www.ahrq.gov/sites/default/files/2024-04/etchegaray-report.pdf
January 01, 2024 - – Patient Safety Climate in Healthcare Organizations (PSCHO), Safety
Attitudes Questionnaire (SAQ), … • Goal of safety culture surveys: It appears that researchers/practitioners want one
survey tool to … the survey … o Survey length: Originally the survey was 45 items, and they examined R2 to
identify a subset of items … • Survey environment: We need to consider the environment in which people are
completing surveys:
o