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  1. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-ginsberg.pdf
    June 02, 2025 - • CAHPS surveys are the gold standard for patient experience measurement … • Surveys measure patient experience of care in different settings. … • Surveys are developed using standardized methodology and research findings. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … CAHPS Surveys Uses of CAHPS Surveys Patient Experience of Care Research at AHRQ
  2. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/2-sops101-webcast-2023-ginsberg.pdf
    January 01, 2023 - An Overview of the SOPS® Surveys for New Users - Ginsberg AHRQ’s Surveys on Patient Safety Culture … measurement, and improvement of patient safety culture within healthcare settings • Develops validated surveys … Expected Accepted Exists at multiple levels: System Organization Department Unit 13 AHRQ’s Surveys
  3. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/Final_Using_the_CAHPS_Database_Webcast_Transcript.pdf
    January 01, 2014 - The survey data, along with survey administration information and a copy of the questionnaire, are submitted … This displays the percent of survey respondents who chose the most positive score for the “getting timely … That is, how many questionnaires would you want to see before you actually report at the individual … The vendor conducts the survey, and they provide the survey results for each respondent to us in a certain … Several questions came in regarding access to respondent level data for research purposes.
  4. www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
    June 02, 2025 - ; requirements for using CAHPS surveys are established by other organizations 9 CAHPS Surveys • … • The CAHPS survey development process captures the patient’s voice. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … ; 4.0 (Beta) ► CAHPS Health Plan 5.1 • Databases under development: ► Child HCAHPS Survey • Website … for CAHPS data: ► AHRQ Data Tools: http://datatools.ahrq.gov/cahps • Your CAHPS Survey Tool: https
  5. www.ahrq.gov/sites/default/files/wysiwyg/sops/sops-action-planning-tool-template.pdf
    June 02, 2025 - SOPS Action Planning Tool Template Action Planning Tool for the AHRQ Surveys on Patient Safety Culture … © (SOPS©) 1 Facility name: Date last updated: Action Plan for the AHRQ Surveys on Patient Safety Culture … Notes or Comments Action Planning Tool for the AHRQ Surveys on Patient Safety Culture© (SOPS©) 2 … Action Planning Tool for the AHRQ Surveys on Patient Safety Culture© (SOPS©) 3 Facility name: Date … last updated: Action Plan for the AHRQ Surveys on Patient Safety Culture (continued) 2.
  6. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-new-sops-workplace-safety-ginsberg.pdf
    June 02, 2025 - New AHRQ SOPS® Workplace Safety Supplemental Items for Hospitals - Ginsberg AHRQ’s Surveys on Patient … understanding, measurement, and improvement of patient safety culture within healthcare settings • Develops survey … Organization 8 What are the SOPS Surveys? … • Surveys of providers and staff about the extent to which their organizational culture supports patient … and Supplemental Item Sets SOPS Surveys SOPS Supplemental Item Sets Value and Efficiency Health
  7. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-new_sops_diagnostic_safety-ginsberg.pdf
    June 02, 2025 - New AHRQ SOPS® Diagnostic Safety Supplemental Items for Medical Offices - Ginsberg AHRQ’s Surveys on … understanding, measurement, and improvement of patient safety culture within healthcare settings • Develops survey … Organization 8 What are the SOPS Surveys? … • Surveys of providers and staff about the extent to which their organizational culture supports patient … and Supplemental Item Sets SOPS Surveys SOPS Supplemental Item Sets Value and Efficiency Health
  8. Patient Exit Survey (pdf file)

    www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/11a-pfe-patient-survey.pdf
    August 01, 2021 - Patient Exit Survey Patient Exit Survey Toolkit for Engaging Patients To Improve Diagnostic Safety … Surveys are quick and easy to administer and in most cases can be completed immediately after a patient … Three sample exit surveys are provided that may be completed by patients to aid in the evaluation of … You may choose to administer surveys: � In paper format. � On a tablet computer. … You will have plenty of feedback to work with after a week of surveys.
  9. www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/nh-workplace-safety-ginsberg.pdf
    January 01, 2015 - SOPS® Workplace Safety Supplemental Item Set for Nursing Homes - Caren Ginsberg, Ph.D. 5 AHRQ’s Surveys … are composed of standardized questions — core items that support the comparability of survey content … 15 SOPS Surveys and Supplemental Item Sets SOPS Surveys SOPS Supplemental Item Sets Health Information … What are the SOPS Surveys? … Areas of Patient Safety Culture Assessed Across SOPS Surveys How are SOPS surveys used?
  10. www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
    March 01, 2025 - on patient experience, such as through not only CAHPS surveys, but also rapid-cycle surveys, focus groups … PREMs such as CAHPS surveys offer significant insight into patients’ perceptions of their healthcare … Learn more: How CAHPS Surveys Measure Patient Experience —An interview of Susan Edgman-Levitan, PA, … In addition to CAHPS survey questions, narrative items allow patients to provide open-ended comments … Examining the Role of Patient Experience Surveys in Measuring Health Care Quality.
  11. www.ahrq.gov/cahps/surveys-guidance/item-sets/pcmh/measures.html
    May 01, 2017 - Respondent and provider talked about age-appropriate behaviors PCMH5. … Respondent and provider talked about child's moods and emotions PCMH10. … Respondent and provider talked about injury prevention PCMH8. … Respondent and provider talked about child's eating habits PCMH9. … Respondent and provider talked about child's physical activity
  12. www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital_survey_composites-spanish.pdf
    October 01, 2009 - Spanish Translation of AHRQ's Hospital Survey on Patient Safety SOPSTM Hospital Survey Items and Composites … • To view the formatted questionnaire, refer to the Hospital Survey in Spanish. … o No reordering of survey items. … NOTE: This document is NOT part of the survey and SHOULD NOT BE DISTRIBUTED TO SURVEY RESPONDENTS. … A bilingual survey translator reviewed the Premier Hospital survey translation to assess whether the
  13. www.ahrq.gov/sops/events/webinars/unc-improvement-stories/index.html
    February 01, 2024 - event reporting system in UNC's outpatient Radiation Oncology Department led to improvement on the Surveys … on Patient Safety Culture™ (SOPS™) Medical Office survey. … Quality Improvement and Patient Safety Agency for Healthcare Research and Quality (AHRQ) AHRQ’s Surveys … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys … the development and promotion of patient safety culture surveys, resources, and databases, and provides
  14. www.ahrq.gov/cahps/surveys-guidance/cancer/develop-cancer-surveys.html
    March 01, 2017 - Development of the CAHPS Cancer Care Survey The CAHPS ® Cancer Care Survey was developed and … The survey developers also contributed supplemental funds to the first field test. … CHCF funded a second field test of a revised survey. Stakeholder input. … Based on the input from stakeholders, the survey development team crafted multiple survey questions, … Group Survey.
  15. www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/06-pfe-planning-evaluation.pdf
    August 01, 2021 - � Conduct staff/provider surveys that you can add questions to? … � Have staff who can collect survey information? … & Group Survey https://www.ahrq.gov/cahps/ surveys-guidance/item-sets/literacy/ index.html2 https:/ … Surveys can be an important tool in your evaluation plan. … When planning surveys, ensure that you consider the following: � Will you conduct the survey before
  16. www.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
    April 01, 2018 - CAHPS Surgical Care Survey Measures For more information: Patient Experience Measures from the … CAHPS Surgical Care Survey (PDF, 641 KB) To learn about selecting scores to report and displaying … the results to consumers, refer to How To Report Results of the CAHPS Clinician & Group Survey (PDF … *Testing during the survey development process indicated that the measures and items related to patient
  17. www.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html
    April 01, 2018 - CAHPS Dental Plan Survey Measures For more information: Patient Experience Measures for the … CAHPS Dental Plan Survey (PDF, 614 KB) Care From Dentists and Staff Q6          How often did your
  18. www.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
    September 01, 2020 - CAHPS Clinician and Group Survey 3.0 Measures For more information: Patient Experience Measures … from the CAHPS Clinician & Group Survey 3.0 (PDF, 305 KB) Getting Timely Appointments, Care, and
  19. www.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
    June 01, 2025 - The second question asks respondents to comment on their providers and providers’ staff.  … The sixth question asks respondents what they would change about their interactions with providers and … Also, the question about what respondents would change about their interactions with their providers … For example, the first question is designed to prompt respondents to state the most important things … Survey Placement: The sixth question referring to what respondents would change about interactions with
  20. www.ahrq.gov/sites/default/files/2024-04/etchegaray-report.pdf
    January 01, 2024 - – Patient Safety Climate in Healthcare Organizations (PSCHO), Safety Attitudes Questionnaire (SAQ), … • Goal of safety culture surveys: It appears that researchers/practitioners want one survey tool to … the survey … o Survey length: Originally the survey was 45 items, and they examined R2 to identify a subset of items … • Survey environment: We need to consider the environment in which people are completing surveys: o

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