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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-101-infographic.pdf
February 01, 2019 - Understanding CAHPS® Surveys: A Primer for New Users Infographic
Understanding CAHPS® Surveys:
A Primer … timely
appointments
Coordinated care from doctors
and nurses
Easy access to information
CAHPS Surveys … with Health
Plans
Health Plans
Dental Plans
Home and
Community-
Based Services
Use of CAHPS Surveys … Certification and recognition
Value-based purchasing
Health services research
Resources to Support Survey … Users
CAHPS
Ambulatory Care
Improvement
Guide
Free technical
assistance
Web site:
Surveys,
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
April 13, 2016 - Strategies for Improving CAHPS Health Plan Survey Scores
Strategies for Improving CAHPS
Health Plan … Survey Scores
A Webcast Presented by the AHRQ CAHPS User Network
April 13, 2016
12:00 – 1:00 pm … Facility Surveys
Hospital
In-Center Hemodialysis
Nursing Home
Hospice
Ambulatory Care Surveys … 5.0
4
Core Survey Composites and Ratings
2015 National Adult Medicaid Average Top-Box Scores … Scores
CAHPS Webcast Series
CAHPS Family of Surveys
CAHPS Health Plan Survey 5.0
Our Focus Today
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www.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valuewebcasttranscript.pdf
January 09, 2018 - of the SOPS suite of surveys, but
given that the methodology used to develop the surveys was the same … to
assess how well the survey items or questions were understood by potential respondents and how easily … And there are survey users guides for the Hospital and Medical Office SOPS surveys that are very useful … You can enter
in your respondent-level data, your survey-level data, and then it will automatically … Seventy percent of the respondents were clinical.
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www.ahrq.gov/patient-safety/settings/multiple/index.html
August 01, 2023 - Surveys include:
Settings:
Clinician and group practices
Web: ahrq.gov/cahps/surveys-guidance … /cahps/surveys-guidance/hospice
Hospitals
Web: ahrq.gov/cahps/surveys-guidance/hospital
Hospital … member surveys)
Web: ahrq.gov/cahps/surveys-guidance/nh
Health Plans: Commercial, Medicaid, Medicare … behavioral health)
Web: ahrq.gov/cahps/surveys-guidance/echo
Specialized Surveys:
Cancer care—inpatient … Surveys on Patient Safety Culture™ (SOPS ® ) is a suite of staff-administered surveys that help health
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www.ahrq.gov/talkingquality/assess/evaluation-plan.html
January 01, 2023 - For example, you might use a single community survey to address questions about whether your audience … Surveys may be administered by mail, by telephone, in person, or over the Web. … What's needed for surveys? … One or two interviewers ask the key informants a set of "open-ended" questions that permit respondents … of these transcripts are used to identify themes, patterns, and variations across different kinds of respondents
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www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/02-sops-overview-webcast-bakdash.pdf
June 02, 2025 - AHRQ’s Surveys on Patient Safety Culture® for New Users - Jonathan Bakdash
AHRQ’s Surveys on Patient … measurement,
and improvement of patient safety culture
within healthcare settings
• Develops validated surveys … Supported Expected Accepted
Exists at
multiple
levels:
System Hospital Department Unit
9
AHRQ’s Surveys
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www.ahrq.gov/cahps/surveys-guidance/cancer/survey-measures.html
March 01, 2017 - CAHPS Cancer Care Survey Measures
For more information: Patient Experience Measures from the … CAHPS ® Cancer Care Survey (PDF, 325 KB)
Getting Timely Appointments, Care, and Information
Q14
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-primer-webcast.pdf
January 11, 2018 - Understanding CAHPS® Surveys: A Primer for New Users - Intro
Understanding CAHPS® Surveys:
A Primer … Our Focus Today
• Present a comprehensive overview of the CAHPS
program
• Discuss what the CAHPS surveys … are and what
their purpose is
• Describe how CAHPS surveys are developed and
administered
• Review … how CAHPS survey results are used to
improve patient experience
• Provide answers to your questions … access the event
materials and resources,
click on the “Resources”
icon.
7
Understanding CAHPS®Surveys
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www.ahrq.gov/sites/default/files/2024-02/baker-report.pdf
January 01, 2024 - Methods: Working from previous surveys and theoretical constructs, we developed a survey
tool for assessing … The response rate was 46% (2,643 respondents) in 2001 and 45% (2,753
respondents) in 2002. … Respondent Demographics, Stanford/PSCI Culture Survey, 2001 and 2002 (unweighted)
2001 Demographics- … We found that, although the majority of survey respondents answered in ways indicating a strong
safety … Assessing organizational safety risk using
questionnaire survey methods. 11th International Symposium
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www.ahrq.gov/cahps/surveys-guidance/item-sets/children-chronic/screener.html
April 01, 2022 - five-item screener that is used during the analysis of the data to determine which responses to the questionnaire … If the answer to the first part of the question is "yes," the respondent moves on to the second part … If so, the respondent continues to the third part, which asks whether the condition has lasted or is
-
www.ahrq.gov/sites/default/files/2024-09/etchegaray3-report.pdf
January 01, 2024 - and used two approaches to conduct these studies: narrative reviews and cross-
sectional surveys. … The Safety Attitudes Questionnaire as a tool for benchmarking safety culture in the
NICU. … Understanding Evidence-Based Research
Methods: Pilot Testing Surveys. … Comparing two safety culture surveys: Safety
Attitudes Questionnaire and Hospital Survey on Patient … Comparison of two patient safety culture
surveys: HSOPS and SAQ.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_intro.pdf
September 17, 2015 - Introducing the New CAHPS Clinician & Group Survey 3.0
Introducing the New
CAHPS Clinician & Group … Survey 3.0
A Webcast Presented by the AHRQ CAHPS User Network
September 17, 2015
1:00 – 2:30 pm … and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess patients’ experiences … www.cahps.ahrq.gov
Today’s Speakers
• Julie Brown, Senior Study Director and
Director, RAND Survey … further research (Ron Hays)
• Q/A
• Wrap-up
10
Introducing the New CAHPS Clinician & Group Survey
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www.ahrq.gov/data/cahps.html
July 01, 2024 - CAHPS Surveys and Databases CAHPS surveys include multiple instruments that assess patients’ experiences … These surveys enable healthcare providers, purchasers, and regulators to evaluate, compare, and improve … The CAHPS Databases aggregate data on four patient experience surveys: The CAHPS Health Plan Survey … data from selected CAHPS surveys of patient experience with care. … Child Hospital Survey Database Clinician & Group Survey Database
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www.ahrq.gov/sites/default/files/publications/files/planningtool_0.pdf
January 01, 2016 - Action Planning Tool for the AHRQ Surveys on Patient Safety Culture 3
Survey User’s Guides
Hospital … (For more
information about how to analyze your safety culture
survey results, see the AHRQ Surveys … After reviewing your survey data, identify one or two areas
for improvement. … Short surveys. … The surveys can be 3 to 5 survey items or open-ended
questions that ask for written responses.
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www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/suppl-interpreter-service-items.html
October 01, 2023 - Supplemental Items for the CAHPS Hospital Survey: Interpreter Services
Population version: Adult … Important instructions regarding the placement of supplemental items in the core questionnaire: Under … implementation of HCAHPS, you must:
Place all supplemental items after the "About You" section of the survey … Testing has shown that respondents often include friends and family members as interpreters even when … In order to collect uniform data from all respondents, question H-IN2 includes friends and family members
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www.ahrq.gov/sites/default/files/2024-07/barnett-report.pdf
January 01, 2024 - consisted of qualitative
and quantitative methods, translation, back-translation, cognitive interviews, and respondent … and healthcare with deaf ASL users and identify potential
changes to the source English survey and surveys … methods, and epidemiology), selected national and international conferences, and individualized curricula … Barnett worked with mentors to develop research skills relayed to survey methods and
surveillance. … surveys.
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www.ahrq.gov/sops/events/webinars/using-sops-tools-090925.html
August 01, 2025 - Description This 1-hour webcast will highlight how the University of Georgia Health Center used AHRQ’s Surveys … on Patient Safety Culture® (SOPS®) Medical Office Survey and resources to implement and track progress … Lead Research Analyst User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) Westat Amelia … (Moderator) Lead Research Associate and Communications Lead User Network for the AHRQ Surveys on Patient … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-02-ginsburg.pdf
June 02, 2025 - • CAHPS surveys are the gold standard for patient experience
measurement … • Surveys measure patient experience of care in different settings. … • Surveys are developed using standardized methodology and
research findings. … narrative protocols for
purposes of facilitating quality improvement
► Effectiveness of different survey … CAHPS Surveys
Uses of CAHPS Surveys
Patient Experience of Care Research at AHRQ
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-ginsberg.pdf
June 02, 2025 - data
► informative reporting of patient experience data
► quality improvement efforts involving CAHPS surveys … • Developing surveys and related materials to assess patient experience
in healthcare settings and … researchers use scientific research methods to develop
and test methodologies for administering the surveys … • Specific goals:
► Survey responsiveness
► Survey representativeness
Ideal survey administration … Survey
invitation
Survey
media/
format
High
response
rate
Responses that
are
representative
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www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/asc/asc_2020_overview_infographic-v2.pdf
January 01, 2020 - 2020 SOPS ASC Database Report Executive Summary Infographic
Surveys on Patient
Findings from the 2020 … Survey on Patient Safety Culture (SOPS)
Ambulatory Surgery Center (ASC) Database
The ASC SOPS Database … The survey assesses 8 areas, or composite measures, of patient safety culture. … 93% of respondents reported that before the start of
procedures, team members stopped to discuss the … (2) Plan your initiatives (3) Communicate your action plan
The Action Planning Tool for the AHRQ Surveys