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341. Creating and Maintaining a Culture of Safety Series (Session 3): Measuring and Responding to Safety Culture Across Healthcare (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/action-alliance/measuring-safety-culture.pdf
     May 13, 2025 - es po nd en ts re po rti ng p os iti ve sa fe ty cl im at e 80% Response Rate 29,793 respondents … non-survey years. … (PSCHO) • Safety Attitudes Questionnaire (SAQ) • Safety, Communication, Operational Reliability, … ® (SOPS®) Program Areas of Patient Safety Culture Assessed in SOPS Surveys AHRQ SOPS Surveys and Databases … Why Use the AHRQ SOPS Surveys?

342. Understanding CAHPS® Surveys: A Primer for New Users - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-ginsberg.pdf
     June 02, 2025 - • CAHPS surveys are the gold standard for patient experience measurement … • Surveys measure patient experience of care in different settings. … • Surveys are developed using standardized methodology and research findings. … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … ► CAHPS Research on Survey Design and Administration • New Program Brief!

343. Introducing the New SOPS Hospital Survey 2.0 (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/events/webinars/hsops2.0/index.html
     March 01, 2020 - Introducing the New SOPS Hospital Survey 2.0 (Webcast) October 30, 2019 Summary   Speakers … update the original hospital survey and incorporate user feedback. … Surveys on Patient Safety Culture™ Hospital Survey Version 2.0  (PDF, 1.8 MB)   Laura Gray, M.P.H … 2.0 (59 minutes 15 seconds)   Download the SOPS Hospital Survey 2.0 survey documents and resources … About the Surveys on Patient Safety Culture The Surveys on Patient Safety Culture are a suite of surveys

344. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
     June 02, 2025 - AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … of care Standardized surveys: What happened to the patient in the care encounter, or how often did … Narrative Item Sets Narrative items are a structured series of open-ended questions that: ► Prompt survey … respondents to tell a story about their experiences in their own words; ► Complement the core set … of closed-ended CAHPS survey questions; and ► Provide value-added information that is helpful patients

345. How to Use the AHRQ SOPS Ambulatory Surgery Center Survey to Improve Patient Safety - Famolaro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/4-ASC_Webcast_2021-Famolaro.pdf
     January 01, 2021 - and Resources 20 Theresa Famolaro, MPS, MS, MBA Senior Study Director User Network for the AHRQ Surveys … ASCs 37% of ASCs had 4 to 5 rooms 77% of ASCs were multispecialty Respondents 35% of respondents … easy steps: Step 1 Register Step 2 Sign and submit DUA Step 3 Enter ASC info & submit questionnaire … Survey • Getting started • Conducting paper, web or mixed-mode surveys • Optimizing response rates … • Psychometric characteristics of the SOPS surveys • International studies 43 44 SOPS Technical

346. Nursing Home Survey on Patient Safety Culture: 2019 User Database Report Part I (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/nursing-home/2019-nhsops-dbreport-parti-rev091721.pdf
     January 01, 2019 - 10,499 Average number of respondents per nursing home (range: 10 to 229) 55 Average number of surveys … Respondent Characteristics This chapter describes respondent characteristics within the participating … Distribution of 2019 Database Nursing Homes by Respondent Characteristics Respondent Characteristics … Data Cleaning Each participating nursing home submitted respondent-level survey data. … Some nursing homes used a paper-only survey, others used web-only surveys, and others used a combination

347. SOPS Action Planning Tool | Agency for Healthcare Research and Quality
     www.ahrq.gov/es/sops/resources/planning-tool/index.html
     August 01, 2024 - on Patient Safety Culture® (SOPS®) surveys , as well as the SOPS supplemental items. … However, administering a SOPS survey is not the end of the improvement process. … It is important to develop and implement action plans, which use survey data for improvement.     … The Action Planning Tool is intended for use after your organization administers the survey and analyzes … Action Planning Tool for the AHRQ Surveys on Patient Safety Culture® (SOPS®).

348. SOPS Action Planning Tool | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/resources/planning-tool/index.html
     August 01, 2024 - on Patient Safety Culture® (SOPS®) surveys , as well as the SOPS supplemental items. … However, administering a SOPS survey is not the end of the improvement process. … It is important to develop and implement action plans, which use survey data for improvement.     … The Action Planning Tool is intended for use after your organization administers the survey and analyzes … Action Planning Tool for the AHRQ Surveys on Patient Safety Culture® (SOPS®).

349. CAHPS Moving Forward: Innovations in Tools and Research (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-webcast.pdf
     October 01, 2017 - It relates to the look-back period or the timeframe in which the respondent is asked to think back about … What do we know about respondents' cognitive thinking about the timeframe? … Not every respondent literally thinks back through the whole time interval that you specify, but we … , and I'm not quite sure if it's an access to the zip code of the respondent. … methods for the reasons that there are a lot of benefits of it, including shorter administration time

350. Consumer Assessment Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/policymakers/measurement/consumer-assessment/index.html
     September 01, 2012 - Consumer Assessment Surveys The Consumer Assessment of Healthcare Providers and Systems (CAHPS … The goals of the CAHPS program are twofold: Develop standardized patient surveys that can be used

351. Understanding SOPS Surveys: A Primer for New Users Infographic (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-infographic.pdf
     January 01, 2019 - Understanding SOPS Surveys: A Primer for New Users Infographic Understanding SOPS TM Surveys: A … Primer for New Users October 2018 Webcast Highlights SOPS Suite of Surveys The SOPS surveys assess … Surveys are available for the following settings: Hospital Medical Office Nursing Home Community Pharmacy … SOPS Survey Toolkit Materials The SOPS Survey Toolkits are composed of several valuable resources to … support the use of SOPS surveys.

352. Understanding SOPS Surveys: A Primer for New Users - Brady (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-2-brady-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Brady 6 Overview of AHRQ’s Patient Safety Priorities

353. Understanding SOPS Surveys: A Primer for New Users - Introduction (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-1-intro-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Introduction Understanding SOPS Surveys: A Primer … Public Health Service Laura Gray, MPH Senior Study Director, User Network for the AHRQ Surveys on Patient … Culture (SOPS) Westat Theresa Famolaro, MPS, MS, MBA Senior Study Director, User Network for the AHRQ Surveys … Westat Agenda • Overview of AHRQ’s Patient Safety Priorities and Programs • Overview of the SOPS Surveys … Linking SOPS to Other Outcomes • Technical Assistance & SOPS Updates • Q&A 5 Understanding SOPS Surveys

354. Understanding SOPS Surveys: A Primer for New Users - Closing (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops101-5-closing-2018.pdf
     January 01, 2018 - Understanding SOPS Surveys: A Primer for New Users - Closing Questions & Answers 51 52 Using the

355. 2016 AHRQ Nursing Home Survey on Patient Safety Culture Part I (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/nursing-home/2016/nhsurv16-pt1.pdf
     January 01, 2016 - of 59 completed surveys per nursing home … 12,395 Average number of respondents per nursing home (range: 10 to 299) 59 Average number of surveys … Respondent Characteristics This chapter describes respondent characteristics within the participating … Distribution of 2016 Database Nursing Homes by Respondent Characteristics Respondent Characteristics … Some nursing homes used a paper-only survey, others used Web-only surveys, and others used a combination

356. Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Resources) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/05-SOPS_101_Webcast-GRAY-Resources.pdf
     September 01, 2019 - Understanding SOPS Surveys: A Primer for New Users (Webcast) - Gray (Resources) SOPS Resources Laura … Gray, MPH Senior Study Director User Network for the AHRQ Surveys on Patient Safety Culture (SOPS) … Westat 41 SOPS Website www.ahrq.gov/sops 42 http://www.ahrq.gov/sops Survey User’s Guides How … to Administer the Surveys • Getting started • Selecting your survey population • Following data collection … to the SOPS™ Hospital Survey Version 2.0: What's Different and What To Expect Part I: Main Report

357. Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to Know - Bakdash (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-2023hcbs-survey-webcast-bakdash.pdf
     June 02, 2025 - Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database: What You Need to … Consumer Assessment of Healthcare Providers and Systems ►Captures the patient’s voice 7 CAHPS Surveys … CAHPS Surveys Measuring patient experience of care in different settings Experience with Providers … CAHPS Surveys Measuring patient experience of care in different settings Experience with Providers … Uses for CAHPS Surveys

358. Patient Experience Measures from the CAHPS® Child Hospital Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/child_hcaps_measures_909.pdf
     May 11, 2016 - Questionnaire • CAHPS Child Hospital Survey: Overview of the Questionnaire • CAHPS Child Hospital … • Sample Telephone Script for the CAHPS Child Hospital Survey • Translating CAHPS Surveys Data … Types of Measures Like all CAHPS surveys, the CAHPS Child Hospital Survey generates three types of … /cahps CAHPS® Child Hospital Survey and Instructions P13 = Proportion of respondents who answered … question: P21 = Proportion of respondents who answered “never” P22 = Proportion of respondents who

359. Previous SOPS Webcasts | Agency for Healthcare Research and Quality
     www.ahrq.gov/sops/webcasts/previous.html
     June 01, 2023 - resources, offer updates on the status of products in development, and provide support in using SOPS surveys … Understanding SOPS Surveys: A Quick Primer for New Users (December 15, 2020) Tutorial on the SOPS … Data Entry and Analysis Tool (December 3, 2020) Understanding SOPS Surveys: A Primer for New Users … 2.0 (October 30, 2019) Best Practices for Web-Based SOPS Surveys (June 12, 2019) Action Planning … 10, 2019) Understanding SOPS Surveys: A Primer for New Users —Annual Refresher (October 23, 2018)

360. Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Ginsberg (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-ahrq.pdf
     June 02, 2025 - Introducing the CAHPS Emergency Department Survey (ED CAHPS) - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … narrative protocols for purposes of facilitating quality improvement ► Effectiveness of different survey … administration modes for collecting CAHPS data 10 CAHPS Surveys • CAHPS surveys are the gold standard … • Surveys measure patient experience of care in different settings. … • Surveys are developed using standardized methodology and research findings.